How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO

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This post has 65 Replies | 10 Followers

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J.R. Miller | Forum Activity | Posted: Wed, Dec 9 2009 3:35 PM | Locked

Video Tutorial

If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE

Text Tutorial

(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).

Step 1: Prepare Your Logs for Submission

  • First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
  • Navigate to the icon on your Dock, and open the logos4.log
  • From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
  • Select from the menu File>Save a copy as... and save it to your desktop
  • Now, open your Logging folder in Finder
  • Drag the “Console Messages.log” from your desktop into the open folder.
  • Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
  • Right click the three files and select the option to “Compress 4 items”
  • Drag your file Archive onto your desktop.

Step 2: Make Report

  • Open Safari and navigate the the Logos 4 Mac forum.
  • Click, “Write a New Post”
  • Enter the description of what you were doing when L4 crashed.
  • Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
  • Then “Post” your bug report.

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Posts 698
LogosEmployee

Joe, this is fantastic! The entire Mac team thanks you.

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Posts 2774
J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 4:41 PM

Cameron Watters:
Joe, this is fantastic! The entire Mac team thanks you.
glad to help brother!  Big Smile

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Damian McGrath | Forum Activity | Replied: Wed, Dec 9 2009 4:46 PM

Joe,

You are the man...

Where's the attached file?

Posts 2774
J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 4:58 PM

Damian McGrath:
Where's the attached file?
Oh, good call.  I need to get that on as well.  Thanks for the reminder.

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J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 5:02 PM

Cameron, 

1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?

Blessings

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Damian McGrath | Forum Activity | Replied: Wed, Dec 9 2009 5:06 PM

Joe Miller:
Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

Joe,

I believe you have to set the precise dimensions.... if I remember correctly...

Posts 2774
J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 5:18 PM

grrrr.. tried that already using YouTube custom setting and I tried various sizes Crying

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Damian McGrath | Forum Activity | Replied: Wed, Dec 9 2009 5:38 PM

OK Joe. You can't embed...

I think you have to upload....

 

Posts 698
LogosEmployee

Joe Miller:

1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

I don't know for certain, but I can find out. I suspect we may be stripping certain HTML tags on the server side when the "post" button is pressed.

Joe Miller:

2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?

I was in the process of doing both when you posted this. It's now done, and the new FAQ includes a few other bits that the old one didn't.

Director of Engineering for Enterprise and Operations

Posts 88
Rus Howard | Forum Activity | Replied: Wed, Dec 9 2009 6:46 PM

Joe,

Thanks a million for this.  You are a lifesaver for me in working with the L4 Alpha's.

Rus Howard

Posts 2774
J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 7:18 PM

you are welcome brother

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Posts 1539
Terry Poperszky | Forum Activity | Replied: Wed, Dec 9 2009 7:43 PM

Thanks Joe, there needs to be one of these built for the PC Beta as well. I about went crazy trying to get it into logging mode.

 

 

Posts 2774
J.R. Miller | Forum Activity | Replied: Wed, Dec 9 2009 8:19 PM

ha ha... good idea!  well if I used the PC beta I would do it for you.  :-)

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Jerry Walker | Forum Activity | Replied: Wed, Dec 9 2009 9:04 PM

You're a great guy! I appreciate all you do!!! I really do!!!

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Thu, Dec 10 2009 10:05 AM

Joe,

Let me add my word of thanks to Cameron's, and everyone else's. This is great. No wonder you have a forum MVP badge.

Tom

Mobile Development Team Lead

Posts 2774
J.R. Miller | Forum Activity | Replied: Thu, Dec 10 2009 4:39 PM

I am encouraged to know the video has helped you all.  Thanks for the kudos :-)

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Posts 89
Stephen DeKuyper | Forum Activity | Replied: Sun, Dec 13 2009 10:16 PM

I must be in trouble, because I can't find the Logos4 folder nor the Logging folder as you indicated where they should be. Any suggestions?

 

Stephen

Posts 2774
J.R. Miller | Forum Activity | Replied: Sun, Dec 13 2009 10:27 PM

did you watch the video where I show how to find the folder?

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J.R. Miller | Forum Activity | Replied: Sun, Dec 13 2009 10:58 PM

If you are still not finding it, make sure you are looking in the correct directory.  NOT the Mac HD folder, but the one for your user account (your Home folder).  Like this....

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