Hi,
I am trying to purchase a book and get the following error message:
"There is a problem in our checkout system. We are working to fix it now."
Has anybody else experienced this? How long does it usually until it is fixed?
Armin
Hi Armin,
I'm getting that message too. It has been the same for 12 hours or so.
Colin
Which book, and where do you live? It may be the generic message for "you don't live someplace where we can sell you that book."
I live at the other end of the world, but even with a VPN to Canada and a Canadian creditcard I have the same issue. I'm trying to purchase the following two resources:
War, Peace, and Christianity: Questions and Answers from a Just-War Perspective
Reformed Means Missional: Following Jesus into the World
I'm having our team look into this to see if there is a bug in the system or if we can't get a better error message if this is due to territory restrictions. I'm really sorry for the inconvenience this has caused you and others!
Carley
This is the error message that displays on Vyrso when you're trying to purchase something in a part of the world we don't have the rights to distribute to. It's definitely not the best message to display in this instance. We do have a plan to update the system to resolve this issue.
Thank you Glenn and Carley for your responses. I do hope when you say you have a plan that it is something that will be enacted upon soon. It is a longstanding issue and in the past when other FL employees have said they have a plan, it either keeps getting delayed or it never comes to fruition.
