Introducing Faithlife Connect
Comments
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on 11/28/17 I purchased something listed as Logos 7 Silver Library. How does that differ from the Logos 7 feature sets and the Logos 7 features I got with Now? Will I lose much or anything when Now goes away?
According to the software I am running Logos 7.13, Will I just lose 7.1 - 7.3 abut still keep 7.0? The separation of features and "base" library confuse me as to which each one delivers .
Thanks.
Chris; hang in there better days are coming. Nothing personal but I think it was more of the "kill the messenger" type thing. We are not happy with Logos over this and you got thrown under the bus.
Off to do my morning Bible reading using Logs on my Ipad.
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For the many who have not received emails regarding this (LN subscribers), I found my email in my junk mail folder. It was an afterthought to check there, as it was the ONLY Logos email in my junk mail.
Pastor, Mt. Leonard Baptist Church, SBC
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Phil Gons (Faithlife) said:Steve Farson said:
Hey, ummm, Logos Now subscriber here, but have not received an email. Is there a recommended email address I should write to?
We'll look into it for you. I'm sorry you haven't received your email yet.
Steve Farson said:Also own many, many resources and wondering if this news is "good news" for me. It isn't clear to me. Thanks for any perspective.
It depends on your needs and interests, and what you consider valuable.
It could be good news if you were looking for a way to move back to the ownership model. You could use your discount to get the Logos 7 or 8 features and be done with the ongoing cost of a subscription.
It could also be good news if you find a lot of value in the new additions to Faithlife Connect Essentials, like Courses, TV, Ebooks, BSM, rewards, etc. For example, if you claim a free Lexham Press book each month at an average of $20 value, that alone could pay for your subscription.
It could also be good news if you find value in thew new additions to Faithlife Connect Starter and don't need access to all the Logos features.
Our hope is that one of these approaches will work for you and feel like good news.
Phil... Just curious but do you plan to add more books overtime to the free classical and free lexham selections in connect?
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Joseph Turner said:
Bob's long post should have been the first thing we saw regarding this change.
I wanted to quote Joseph here to reemphasize this profound statement.
We, the buyers + renters, are stakeholders. Bob, you should have put that long statement out + then stayed with the forums, reading + answering, for day one, then come back for day two to do more of the same.
I believe it was [+ is] your responsibility to us customer-stakeholders to do this: to clear your calendar + have the courage + commitment to be with us through the fray.
Leaders lead - all parts of - change, Bob. You did not complete your mission here.
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Whyndell Grizzard said:
I have already made multiple backup files which includes all my Logos and PBB resources, just saying better prepared than getting caught with your pants down- like now.
Joining Logos Anon, eh? (And as an aside, AA apparently is one of the best programs ever devised,)
We'll miss your wit.
My PC is pretty much off the Logos treadmill, but now and then a book for my iPad.
I really should do backups.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Avi Lebedev said:
Do we get a permanent license for the free monthly books (Lexham + classic)
Yes, you will own the monthly books you choose.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Marshall Harrison said:
According to the software I am running Logos 7.13, Will I just lose 7.1 - 7.3 abut still keep 7.0? The separation of features and "base" library confuse me as to which each one delivers
Your software version will never get rolled back. It consists of bug fixes, improvements, and new functionality.
A base package consists of a library (collection of books) and a feature set. Feature sets are permanent licenses to use the features it contains.
You don't have to buy a new base package or library to get a new (.dot) version of the software. Software updates are available separately.
You can freely update the software, even to the next major versions, without buying anything. However, to unlock any new features/tools would require permanent (buy a feature set) or temporary (subscribe via Logos Now/Faithlife Connect) licenses to use those features and tools.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Chris, please ask the powers that be to resend me the notorious email... I can't find mine.
Thank you.... and continue to keep your chin up.
Rob
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PetahChristian said:Marshall Harrison said:
According to the software I am running Logos 7.13, Will I just lose 7.1 - 7.3 abut still keep 7.0? The separation of features and "base" library confuse me as to which each one delivers
Your software version will never get rolled back. It consists of bug fixes, improvements, and new functionality.
A base package consists of a library (collection of books) and a feature set. Feature sets are permanent licenses to use the features it contains.
You don't have to buy a new base package or library to get a new (.dot) version of the software. Software updates are available separately.
You can freely update the software, even to the next major versions, without buying anything. However, to unlock any new features/tools would require permanent (buy a feature set) or temporary (subscribe via Logos Now/Faithlife Connect) licenses to use those features and tools.
Thanks Petah. One final question: How do I get a list of the feature set that came my Silver Library purchase?
If I'm not gong to lose any features in this change then I am a lot happier. I will continue to add books and features ad God provides but I'll move away from the subscription service aspects.
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Chris duMond said:Matthew said:
At this point, what do I do now Chris?
For the moment, Customer Service will send you an email "manually" regarding Faithlife Connect.
Moving forward, I've created a case to have our Marketing Operations team look into your issue specifically and try to resolve it.
Chris, I just got the email, thanks for helping to resolve this for me!
Shalom
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Having not received the explanatory email/coupon code, or a response to a query about the email, I'm nagging one more time. Feeling frozen out by more than our northern Alberta weather.
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Marshall Harrison said:
One final question: How do I get a list of the feature set that came my Silver Library purchase?
Marshall, your Silver Library does not contain any features. Libraries and feature sets were split up as distinct products for Logos 7, so that customers like yourself could choose to only pay for books, and stay on the subscription model for features.
Having said that, I took the liberty of checking your account, and I can see that you also purchased a perpetual license for the Logos 7 Starter Feature Set. You can see for yourself which features you don't have a permanent license to at https://www.logos.com/compare/feature-sets?productIds=121388,120029,124703 ; anything that is listed as "New to You," you currently have a subscription license to, but not a permanent license.
Marshall Harrison said:If I'm not gong to lose any features in this change then I am a lot happier. I will continue to add books and features ad God provides but I'll move away from the subscription service aspects.
Please remember that you won't lose any features from your current subscription until it expires in November. You don't have to make any decision before then; but of course if you prefer, you can use your credit coupon at any time towards an upgrade purchase of the Full Feature Set.
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Sean said:Rob Lambert said:
STOP beating each other up....
Bob is not your Pastor, Faithlife is not your church.... He can change the rules and you can leave. What you shouldn't do is beat him up any further..,
No one is beating Bob up. Customers--some who have spent tens of thousands of dollars, and some who have been with Logos for two decades, are expressing their displeasure with this change, and why. You don't need to rush to Bob's defense; he can handle it.
Well said Sean
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Dustin Pearson said:Rob Lambert said:
Bob is not your Pastor, Faithlife is not your church.... He can change the rules and you can leave. What you shouldn't do is beat him up any further..,
Correct, but he is the owner of a product he is trying to sell. And you are correct he can change things if he wants, but we have every right to disagree and voice that disagreement in order to possibly come to a better agreement, especially for those of us that have supported Logos to this point. Last resort we want, and he wants is for us to leave.
And really once again this is their own fault. Once again Bob's email should have came out now and the changes should have gone into affect in November, or if they wanted to start it now, months ago. But once again hit everyone with a major change and wait for the dust to settle, guess they will never learn.
You are right Dustin, Faithlife never learn, they have no idea how to communicate with their customers. The feedback are getting is deserved and it's their own fault. We have a right to disagree with and voice our disagreement with this decision.
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Phil Gons (Faithlife) said:
I can say that we will do our best to level the playing field between owning and subscribing. We don't want to put features out of reach for our owners by limiting them to subscriptions. There might be a few minor cases where that is unavoidable, but our goal is to provide the same feature experience to both audiences.
You haven't done anywhere near your level best at the moment Phil. Owners are being punished for being owners. Simple fact no matter which way you want to paint it. Stop believe your own press and start remembering what it is to be a customer.
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Disciple of Christ (doc) said:Sean said:Rob Lambert said:
STOP beating each other up....
Bob is not your Pastor, Faithlife is not your church.... He can change the rules and you can leave. What you shouldn't do is beat him up any further..,
No one is beating Bob up. Customers--some who have spent tens of thousands of dollars, and some who have been with Logos for two decades, are expressing their displeasure with this change, and why. You don't need to rush to Bob's defense; he can handle it.
Well said Sean
You are right. I reread Bob's statements.
This has the effect of punishing folks who have a good purchased library. The 200 bonus covers 1/3 of the cost of the feature set in Logos 7 with nothing for books or features not in Logos 7 such as lemma in passage. It is in the palabra of the bankruptcy world a Cram Down. Take it or leave it.
Despite the denials my bet is that Logos will be 100 percent subscription in the near term....at least if you want good tools and easy coordination with your operating system.
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Mattillo said:
Just curious but do you plan to add more books overtime to the free classical and free lexham selections in connect?
Faithlife Ebooks Originals (Lexham Press) will turn over every month with ~20 different titles. We may evolve that over time but that's the plan for now.
Faithlife Ebooks Classics will largely stay the same for the time being. Again, we may evolve that over time.
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Avi Lebedev said:
Do we get a permanent license for the free monthly books (Lexham + classic) or will it disappear once we cancel the subscription?
You will have permanent ownership. We will distribute codes for you to use and choose which books you want to use. Once you "purchase" that book with your code, its yours forever.
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Hey Chris,
I have to yet to receive any emails regarding Faithlife Connect. Can you look into this for me when you get a moment?
Thanks,
Cliff
My Blog: Theological Musings
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Clifford B. Kvidahl said:
Hey Chris,
I have to yet to receive any emails regarding Faithlife Connect. Can you look into this for me when you get a moment?
Thanks,
Cliff
Hi Cliff and others who are wondering about their emails, please see my post here: https://community.logos.com/forums/t/160589.aspx
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Why cant we use our Logos Now coupons for book purchases? I'm not interested in putting it towards a feature set or a subscription.
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Marshall Harrison said:
Why cant we use our Logos Now coupons for book purchases? I'm not interested in putting it towards a feature set or a subscription.
In case you don’t get an official answer, here’s my guess. The features and data sets go directly to faith life. When you purchase a book, it is going to the publisher primarily, and Faithlife secondary.
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Marshall Harrison said:
Why cant we use our Logos Now coupons for book purchases? I'm not interested in putting it towards a feature set or a subscription.
You can use the coupon for L7 or L8 library purchases. If nothing interests you now, I suggest waiting until L8 is released. You may change your mind once you see what becomes available.
Another option is to check out the extended feature set, or the essential upgrades sets. They contain some useful resources (in addition to a feature set) that you might want to add to your library.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Disciple of Christ (doc) said:Phil Gons (Faithlife) said:
I can say that we will do our best to level the playing field between owning and subscribing. We don't want to put features out of reach for our owners by limiting them to subscriptions. There might be a few minor cases where that is unavoidable, but our goal is to provide the same feature experience to both audiences.
You haven't done anywhere near your level best at the moment Phil. Owners are being punished for being owners. Simple fact no matter which way you want to paint it. Stop believe your own press and start remembering what it is to be a customer.
I meant this in the context of using Logos Bible Software, not more broadly to include things like Faithlife TV that are not as well suited for the ownership model. I agree we can do better. I was expressing our desire and plan for Logos 8.
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Marshall Harrison said:
Why cant we use our Logos Now coupons for book purchases? I'm not interested in putting it towards a feature set or a subscription.
The goal of the code was to help people make the transition from Logos Now into the right solution for them moving forward: a Logos 7 feature set or base package, a Logos 8 feature set or base package, or a move up to Faithlife Connect Essentials. More books isn't really a replacement for Logos Now, so we didn't expect people to want to use their codes in that way.
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I'm happy with the feature set I own and with my Silver library plus other books I have acquired. I wanted to put the code towards Barnes Notes on the Old and New Testament which would have used all but $.01 of my $100 code. Disappointed again.
Phil, if I call my rep can it be applied to the Barnes Notes set?
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Certainly, I understand the confusion that many have and even the frustration about paying for a subscription to books I already own. However, I DO NOT feel that I have lost anything or that Faithlife has taken anything away from me. First of all, I have access to every resource I have paid for. Second, my LogosNow subscription is for those features and products for one year. Faithlife is honoring that and giving me a little extra time. I am getting what I paid for this year with LogosNow. Third, Faithflife isn't forcing me to subscribe to Faithlife Connect. They have simply told me the new options I have in light of their business realities. It is up to me to decide how to proceed.
I haven't lost anything. Faithlife is fulfilling everything I paid for. The issue is what I will pay going forward. That is true with any product or service that we deal with. Am I happy about all of this? Not really because I will likely wind up paying more money. Am I angry? No. Am I still "on board" with Logos and believe in the company and its leadership. YES.
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Marshall Harrison said:
I'm happy with the feature set I own and with my Silver library plus other books I have acquired. I wanted to put the code towards Barnes Notes on the Old and New Testament which would have used all but $.01 of my $100 code. Disappointed again.
Phil, if I call my rep can it be applied to the Barnes Notes set?
Yes.
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Phil Gons (Faithlife) said:Marshall Harrison said:
I'm happy with the feature set I own and with my Silver library plus other books I have acquired. I wanted to put the code towards Barnes Notes on the Old and New Testament which would have used all but $.01 of my $100 code. Disappointed again.
Phil, if I call my rep can it be applied to the Barnes Notes set?
Yes.
Thanks Phil. I'm a happy camper now. I'll call on Monday and make the purchase.
I'll continue to add the free Now book of the month as I have 9 more months until my subscription expires. I'll be mostly adding books on Paul and the spread of the early church.
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