weird issue on most of my videos

You can see in the video in the link that when I start my countdown for instance, it blinks the frame where its at 4:49 in the countdown, but then starts normal....this is happening to me on tons of videos, on all my computers I have tried.

https://youtu.be/txfFdFUQSyU

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MJ. Smith

Bumping in hopes of getting a response.

Adam

https://community.logos.com/discussion/comment/1285740#Comment_1285740

a response.....what's that? [:(]

Jordan Sjodin

https://community.logos.com/discussion/comment/1285749#Comment_1285749

Adam, sorry about that. Looks like there is an issue with Windows, such that the 'thumbnail' was saved as the first frame... And we use the first frame to try and mask the slight loading time that videos have. Where as the thumbnail is used for the media browser

I will be taking a look this next week to see if we can clean up the videos affected and try to minimize this issue. Sorry for the delay.

Adam

https://community.logos.com/discussion/comment/1285873#Comment_1285873

Thank you for the response. Hoping this can be resolved.

Adam

https://community.logos.com/discussion/comment/1285886#Comment_1285886

Latest update does not remedy this issue. Thank you.

Jordan Sjodin

https://community.logos.com/discussion/comment/1286075#Comment_1286075

Any video that has already been uploaded will still be borked. I’m looking into identifying these videos and fixing them.

however, a new video should upload correctly. Can you try a new video? (Note: you can’t upload a video you have already uploaded as proclaim will detect it and skip the upload)

Adam

https://community.logos.com/discussion/comment/1286080#Comment_1286080

Tried a new video and it's WORKING PROPERLY!!!! Hope this continues to work this way. Thank you.