OFFICIAL: Early Access & Migrated Connect Users Can Now Get 2 Year Subscriptions

Celeste Fiorillo · 2024-12-13T19:41:08+00:00

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You can now update your subscription to take advantage of our two year up front offer!

To lock in two years of access, go to logos.com/configure/subscriptions, select your plan, billed annually, and check the box to “Add an extra year”. You’ll see the entire plan summary there, and don’t worry: We’ll prorate your subscription to account for what you’ve already paid.

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When you check out, your new renewal date will be 2 years from the date you update your subscription.

Don't forget to take advantage of the 30% off your first library purchase if you haven't already!

Note: This functionality is available to any active subscriber who didn't get 2 years originally but would like to now; it's not limited to early access/migrated subscribers.

Thank you for your patience!

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Comments

Jerry Bush

https://community.logos.com/discussion/244385/official-early-access-migrated-connect-users-can-now-get-2-year-subscriptions

Thanks very much, Celeste! I added on for two more years. Been waiting for this.

Yasmin Stephen

@Celeste Fiorillo I don't understand the price I'm seeing to update to the two-year subscription. In Oct, I paid $99.99 for one year of Pro and I was expecting to pay a difference of $89.81 ($189.80-$99.99) to upgrade to two years, which would have taken me to Oct 2026. Even if the new subscription period is extending to December 2026, should I be paying $19.73 ($109.54-$89.81) for these two months? On the other hand, this $19.73 does almost make sense if I'm being charged at the full monthly rate ($9.99) for the two months.

Also, I want my subscription to renew in October, not December; I spread out my annual subscriptions throughout different months so they won't become a financial burden. I deliberately waited to start my annual subscription in Oct, as it was a subscription-free month, unlike November and December. Can I arrange with Customer Service to have the two-year option pro-rated to Oct 2026?

Jonathan Bradley

Here's the original price point chart (I'm not sure if this is still entirely accurate) from this post:

https://community.logos.com/discussion/225401/official-early-access-updates-and-subscription-pricing

I hope this helps for clarification, I'm not trying to answer any questions. I just found it useful earlier.

Antony Brennan

For having to add up all these figures, I should get a free book.

Aaron Hamilton

https://community.logos.com/discussion/comment/1349024#Comment_1349024

You are being disadvantaged as compared to those who started from the beginning with a (24 month) two-year subscription; this is true. However, the disadvantage is relatively small. My calculations are somewhat complicated but do explain the discrepancy.

You have to think in terms of months saved. The two-year discount is designed to offer a total of 5 months in savings. Since you are already getting 4 months savings with the annual discount, switching to the two year option will offer one additional free month to your subscription. This is why the total payment now costs about one month more than the regular annual subscription rather than two months more (the amount of time your subscription has been lengthened beyond 24 months), because the second month is being added to your subscription for free (I assume the small difference is due to the day of the month that you are extending the subscription in December being different than the day of the month that you started the subscription in October). However, saving 5 months out of 24 months (= those who started with a 2-year subscription) offers a greater percentage of savings than saving 5 months out of 26 months (= you and others who are extending their subscription from one year to two years). To keep the savings equal, they would have had to extend the subscription 2 years from the original purchase date instead of two years from the date of extension.

Long story short:

Those who started with the two-year option are paying $189.80/24 = $7.91/month.

You are paying $209.53/26 = $8.06/month.

So you're disadvantaged about ¢15/month

Antony Brennan

thats weirdly unfair

Aaron Hamilton

https://community.logos.com/discussion/comment/1349052#Comment_1349052

It's a pretty small difference over two years. Additionally, there's a chance I'm wrong in saying there's a slight disadvantage because I don't know the precise day when Yasmin started. Calculating a daily rate would be more accurate than calculating a roughly estimated monthly rate.

Antony Brennan

I cannot complain as I did get a significant discount for being a long term subscriber.

Jonathan Bradley

I think that I missed a little discount with the academic when I upgraded my Max subscription from one year to two years. However, with rough estimations, the difference is negligible in comparison to what I got from being a long-term Logos Now/Faithlife Connect subscriber.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1349024#Comment_1349024

Hi Jasmin,

Our proration works like this (rounding the numbers slightly to make the math simple, so it doesn't match your screenshot to the penny): You have 9.5 months left in your current subscription.

9.5 months left / 12 month subscription = 79%
79% of the $99.99 you originally paid = $79 proration
$189.80 (2 yr Pro price for L10 owner) - $79 proration = $110 amount due today

Unfortunately, we're not able to move billing dates at this time - I apologize, I understand why you want to do that and it's a feature we're considering for our future roadmap.

Leonard D. Franklin

So how long is Logos offering the two year subscription for the early access users?

Aaron Sauer

Excellent. Thank you.

Celeste Fiorillo

Jasmin - you could also renew early next Oct by going through this same flow if that helps you.

Leonard - there aren't any current plans to remove the 2 year offer. Can't promise forever, but not a short term thing.

Brother Odin

(I corrected original post)

I don't think the calculator is working right for me. For the additional year in the calculator the amount is $128.01 Tax is double what it should be coming to $37.03 or 29% tax.

The tax is getting charged on the full amount pre-discount: $246.80

I think the whole calculations should be reviewed once more. Something is not adding up correctly.

Yasmin Stephen

https://community.logos.com/discussion/comment/1349380#Comment_1349380

Celeste, thanks for the response.

Steven Leavitt

If you haven't taken the plunge already, there is a new coupon code that was emailed earlier today. The subject of the email for me is: "Get merry with your $25 off code." It offers a $25 discount to a minimum order of $200. It CAN be applied to a Logos subscription!

Celeste Fiorillo

https://community.logos.com/discussion/comment/1349495#Comment_1349495

Brother Odin - thanks for the question and I apologize for the confusion. Your price and tax are accurate, but we have some work to do to expose it more clearly in the cart. You are correct that the full amount is being taxed, but your proration also includes some of your original tax amount, so you aren't being taxed twice on the same amount. So the math works like this:

Total amount

+ tax (on total amount)

-proration (% of original payment including tax based on how much time you have remaining)

=total due today

Brother Odin

Would you mind clarifying why taxes would apply on the full amount rather than on the actual charge?

When I originally got Logos Max, I was also offered a discount based on my Logos full feature package and paid taxes accordingly for the actual charge not the theoretical full price I could have paid. Don’t see why this new situation is any different. With the current setup, I am paying taxes twice on the year two portion. That does not make sense at all.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1349596#Comment_1349596

Sorry, when I said "total amount", I didn't mean the total undiscounted price, I meant the total before your proration. Your proration, and the tax owed, are both based on your discounted price based on ownership.

Here's a pretend scenario (with fake numbers) to help explain it:
Subscribe for a year for $90 + $10 tax = $100
Half way through the year, you switch to the two year option, so you have $50 in proration ($45 from the subscription amount and $5 from the tax)
The two years costs $160 + $17 tax = $177
Subtract the $50 in proration, so you owe $127 today, and your 2 years starts today and will renew in two years.

So in this scenario, you pay $5 in tax for the first 6 months, and $17 in tax for the two years after that.

Steve Shelton

Celeste

I don't think this is right. I have pro subscription. I originally paid 99.99. To change to max and a 2 year deal the system is showing a charge of $207.90. I don't understand where there is any discount being given.

Steve Shelton

This is the reason why I don't think It is right.

12.99.* 24 = 311.76

take away 99.99 for the annual was charge originally.

You get 211.77

The system is showing 207.90. Where is the discount?

The discounted price for Logos 10 Full Feature Set users for two years showed 246.80.

You take 246.80 -99.99 = 146.81

The system is not picking up the correct rates it doesn't appear.

Steve Shelton

Frank Sauer

https://community.logos.com/discussion/comment/1349507#Comment_1349507

I haven't seen this email yet - wonder if it is for subscribers (Just spotted it at the top of the page at logos.com )

Yasmin Stephen

@Celeste Fiorillo The problem for some of us is that Logos is extending the subscription by a full two years from now, instead of letting us pay the difference to take us to the original two-year mark (i.e., two years from when we first got the annual subscription). @Taylor Blomquist had said that those of us who had already paid annual would only pay the difference for the two-year subscription, but this is not what Logos is doing now. With the extension and the proration, we may not be losing out on anything at the end of the day, but it causes confusion (plus some of us had already budgeted based on what Taylor said).

Frank Sauer

So, if I am understanding this correctly - let's say User A subscribed with the Annual in October and only had interested in getting the LFL after 24 months - unlike what was presented in the post @Yasmin Stephen linked from Taylor - the only option to get both the LFL and the two year discount price is to subscribe for over 2 years?

It seems to discourage ever being an early adopter of any offering in the future…. Why are the Early Adopters not given the same deal as a user who waited for the 2 year option to be available?

At a minimum, for example in @Yasmin Stephen 's case - if Logos is unable to or unwilling to fix this issue - Yasmin should be given the option to renew next October for another year with a Coupon Code for the difference in the discount being missed (unless a user wants to add two more years - but for those only interested in the 2 years alone - this type of work around should be offered)

Brother Odin

https://community.logos.com/discussion/comment/1349659#Comment_1349659

I like the suggestion at the bottom. I took Logos at their word that I would only need to sign up for 24 months if I just waited a few months. Now in order to take advantage of the Legacy licensing while also still taking advantage of the proposed discount is to sign up for 36 months.

If they just adjusted our pricing on our anniversary date then everything would just work without needing complex explanations. I will admit that I am little sensitive to the whole tax situation as my Canadian dollar is extremely weak at the moment against the USD so this purchase is already a big stretch at this time for my budget.

Anyways, hope Logos keeps to the original plan for us who decided to take the plunge early.

Yasmin Stephen

https://community.logos.com/discussion/comment/1349659#Comment_1349659

I don’t want to cause any confusion, in case I didn’t explain properly. I paid the annual subscription in October, and I was expecting to pay the difference between the two-year sub and the one-year sub to take me to October 2026. But Logos has extended my subscription time to December 2026, necessitating an extra charge (and also messing up the way in which I balance my subscriptions). Also, for persons not dealing with an exchange rate, paying ~$20 more is negligible. But, after having already budgeted for the difference, I had to pull out more than $50 to make up for the unexpected increase. Of course, Logos is not cheating me but this is not how I expected things to work out.

Frank Sauer

https://community.logos.com/discussion/comment/1349663#Comment_1349663

I understood what you were saying - I was making the point that users should not be forced into a longer subscription to get the LFL or the 2 year discount pricing - which is essentially what Logos is doing to early adopters.

If a user just wanted to pay for the 2 years and no more than that, they either lose out on the preferential pricing of the two year discount or are forced into over 24 months and a different "completed" date as you were…

So the "right" thing to do for those that only want 24 months and no more would be to allow a second Annual subscription at an additional discount that would even the 2 annual subscriptions to the same cost as the 2 year cost.

I believe most, if not all of us were led to believe that early adopters would be able to just "complete" the two year purchase per statements from Taylor, etc. - not have to add two years….

Steve Shelton

I wish somebody would read this. I am waiting on someone to explain.

Michael

https://community.logos.com/discussion/comment/1349709#Comment_1349709

This is/was exactly my expectation. If this was clearly communicated originally that this is what they were going to do, I would've cancelled my subscription and waited. This definitely disadvantages early adopters.

Kiyah

https://community.logos.com/discussion/244385/official-early-access-migrated-connect-users-can-now-get-2-year-subscriptions

Celeste,

I have Academic pricing. However, early access didn't originally take that into account. So I paid $99.99 for early access to Logos Pro. When the subscriptions were launched, it appears as though they added time to my subscription to account for the fact that I over paid. My current subscription thus ends in Feb 2026 instead of Oct 2025. That's fine. So I expected to get 30% off (Academic discount) the total two-year subscription when that option was added. $189.80 reduced by 30% is $132.86. I've already paid $99.99, but the website is saying it's going to cost me an additional $50.09 to go to the 2-year subscription. However, I should only be paying an additional $32.87 ($132.86-$99.99).

I want to be sure I'm taking advantage of both my Academic discount and the discount for paying for the 2-year option up front. Can you please confirm what I'm supposed to paying? Also, will my subscription be ending in Oct 2026 or Feb 2027?

Celeste Fiorillo

Hi everyone,
We are here, and reading/listening.

I don't want to get too far into the technical weeds, but the way our subscription system works is that changes made (upgrades, downgrades, term changes, switching to the 2 yr option, etc) happen and start on the day of the change.

We value you as early adopters, and heard your feedback that you wanted the 2 year option, so we prioritized the fastest option that would allow us to offer that for you. It was surprisingly difficult to add the ability for an active subscribers to switch to the two-year option - we've been working diligently on it for months. We know it took longer and wasn't implemented exactly the way originally expected. I don't say this as an excuse but hope to explain some of the behind the scenes so you know we would never intentionally disadvantage our early adopters. We are incredibly thankful for your participation, patience, and feedback along the way.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1349639#Comment_1349639

Hi Steve,

It wouldn't be discounted by the $99 you already paid, but by the prorated value you have left in the subscription. Here is the example I used earlier (the numbers are different, but the same principles apply):

9.5 months left / 12 month subscription = 79%
79% of the $99.99 you originally paid = $79 proration
$189.80 (2 yr Pro price for L10 owner) - $79 proration = $110 amount due today

Frank Sauer

https://community.logos.com/discussion/comment/1349838#Comment_1349838

I will say that, though this action does not impact me directly - it is an alarmingly concerning addition to some warning signs of the New Era….. (Which adds to the concerns of remaining a customer going forward)

First the purchase option is eliminated

Then we find out that Subscriptions are non-refundable (so if someone tries to take advantage of the annual or biannual discount and the company fails to produce - said user is stuck)

Then we have the charging for Feature Parity

Now we have the "wasn't implemented exactly the way originally expected" statement and guess what, those who believed the company are stuck paying more and beyond 24 months for the LFL - which is NOT what they were led to believe they were signing up for….. Oh yeah - no refund for you if you already paid for a year and feel misled….

What should have been included in this post was what the company was going to do to make the situation RIGHT for those who trusted the company and jumped in from the early stages! Hopefully that post will be coming!

Celeste Fiorillo

https://community.logos.com/discussion/comment/1349835#Comment_1349835

Hi Kiyah, I reviewed your account and the price you are seeing is accurate. It is counting your academic role, your previous base package ownership, and the 2 yr discount. It is giving you 2 years starting today, not an additional year on your existing subscription. Because it's extending your time, it costs more than the $32 you mentioned. You would not pay again until December of 2026.

Aaron Hamilton

@Celeste Fiorillo, Thank you for the explanations. It is much appreciated.

Darcy S. Van Horn

Hi @Celeste Fiorillo, and others on this thread,

As in some of the previous posts, I have been having difficulty understanding the price I'm seeing to update to the two-year subscription. However, I think I've now figured it out. As has been explained, the upgrade to the 2 year subscription starts today, rather than simply adding to the original 1 year subscription. The balance of the one year subscription is prorated to reduce the amount for the 2 year subscription.

My question, however, (as one of my fellow Canadians also noted) was that the tax being charged in my cart was significantly more than I thought I should be paying, even with the prorated credit including the tax previously paid for the 1 year subscription. Upon further examination, however, it appears that the tax is being charged at a rate of 12% of the cost for the discounted 2 year subscription. 12% would be the combined GST of 5% and the Provincial Sales tax of 7%. As my usual Logos purchases of books are only charged 5%, I was a bit surprised to see the 12% charge. But in BC books are not subject to provincial sales tax. I'm assuming subscriptions are, which is why Logos has to charge both taxes, totally 12%. Along with the 40+ % exchange rate on the Canadian dollar, it is a bit of a shock when the final amount is revealed on my credit card. So it is a bit of a challenge for us Canucks!

Hope this helps others understand the higher than expected tax amount. Blessings!

Darcy

Kiyah

https://community.logos.com/discussion/comment/1349843#Comment_1349843

Thanks Celeste, that seems to work out…well it's pretty close. I paid a total of $150.08, my math says I should have paid $149.55 based on how much time an additional $30 got me in the previous prorated subscription. But I know it's not exact and precise so I won't demand that you refund the $0.53. lol

Steven Leavitt

https://community.logos.com/discussion/comment/1349656#Comment_1349656

I don't think it is for subscribers as it appears to be available for everyone, but yes, it is the same discount that you spotted. I just wanted to be sure people saw that the discount can be applied to a subscription. Personally, I'm on the fence of using it because my Canadian dollar is worth Monopoly money (now more than ever).

Jonathan Bradley

https://community.logos.com/discussion/comment/1349709#Comment_1349709

Add two years? I was an early adopter who migrated into Pro and upgraded to Max, with a renewal date of October 2025. Then, I upgraded to the 2-year plan, which pushed my upgrade date to December 2026. I'm not seeing how this added two years…

Jonathan Bradley

Hey @Brother Odin, I was an early adopter and didn't have to sing up for 3 years….see my above post.

Kiyah

https://community.logos.com/discussion/comment/1349842#Comment_1349842

I understand a lot of people jumped on the 2-year subscription for the LFL, but I never thought that it was a good value. I didn't subscribe for the fallback license or for future features yet unreleased. I subscribed because they had already released features that I wanted to use and was willing to pay for. I'm getting the 2-year option to lock in the current pricing while I have the money and not have to pay them again for as long as possible. My financial situation makes it unpredictable whether I'll be able to renew in a year. I'm not getting the 2-year option for the LFL because it's not a good value for what they said would be included in it. I consider my fallback license to be my Logos 10 Full Feature Set. I hope as many people as possible took advantage of the last sale for Logos 10, because they were offering it for 50% off for people who didn't already own a Logos 10 feature set. That was the best deal they offered for what is functionally a fallback license.

Yes, I know this is not everyone's logic or situation. I'm just offering my perspective based on my situation. While I'm surprised it was this hard and took this long for them to release the 2-year solution for early access users, as long as the math works out (which in my own case it does) I don't feel like I've been misled. They released the pricing for each tier and term prior to launch and gave us an idea of what would be in the LFL. I feel like they've done as much as they can to communicate up front and they gave us months to prepare for this change and offer feedback. I think they'll be fine as long as they keep communicating with us (and listening to us) and making good on what they've communicated. Hopefully the process will be smoother going forward as they work out the kinks.

Jonathan Bradley

https://community.logos.com/discussion/comment/1349879#Comment_1349879

I agree with you completely, @Kiyah, and really like the post. For me, the subscription isn't about the LFL. I honestly only think about it when someone mentions the LFL in a post on here. The features and the price have always been the driving factor in the various Logos/Faithlife subscriptions I've had over the past many years.

Michael

https://community.logos.com/discussion/comment/1349838#Comment_1349838

Although I appreciate the explanation, it nevertheless does mean that early adopters are unintentionally disadvantaged by this implementation. Can we expect any further efforts to allow early adopters to not be financially disadvantaged in order to achieve the 2 year option? Based on this implementation it means the longer I wait to extend my subscription to 2 years, the more the proration will take effect. So if I decide not to extend to 2 years until next October my current subscription will be prorated to almost 100% and I will have to pay closer to the discounted $189.99 right? If so this further necessitates clarification from FL if any further efforts will be made to help early adopters before proration further diminishes the existing subscription credit towards the 2 year option.

My goal was to prepay the 2 year option at $189.99 and wait and see if the subscription model leads to enough value of incremental feature updates and upgrades to warrant extending my subscription beyond October 2026. ~$20 spread over 2 years is not much, but $20 is $20. That's another book I could've purchased.

So please let us know as early adopters if any further efforts are in discussion or if this is the final say in how FL plans to address this situation so we can make our decisions by year end. If this is the best effort solution, then I think a remedy is a one time coupon code to offset this disadvantage would be a nice gesture to show you value early adopters and making things right.

Kiyah

https://community.logos.com/discussion/comment/1349951#Comment_1349951

I agree with the 1-time coupon idea to compensate early access users for the inconvenience of having to wait this long for the 2-year option. That would cover the fact that I had to pay ~$20 more than I expected to pay. Plus, I think compensating us would be a way for Logos to hold themselves accountable and incentivize them to be more efficient in their business processes. Inefficiency and ineffectiveness in implementation should cost Logos more money, not the customer. My above point was that I didn't feel misled by Logos, I just feel like this solution was harder and took longer than it had to take.

Michael

https://community.logos.com/discussion/comment/1349968#Comment_1349968

For anyone unhappy with the current solution of prorating our existing subscription I recommend calling Logos customer support. They were able to help me arrive at an amicable solution to extend my subscription. I give Logos support two thumbs up.