OFFICIAL: Early Access & Migrated Connect Users Can Now Get 2 Year Subscriptions
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Celeste,
I have Academic pricing. However, early access didn't originally take that into account. So I paid $99.99 for early access to Logos Pro. When the subscriptions were launched, it appears as though they added time to my subscription to account for the fact that I over paid. My current subscription thus ends in Feb 2026 instead of Oct 2025. That's fine. So I expected to get 30% off (Academic discount) the total two-year subscription when that option was added. $189.80 reduced by 30% is $132.86. I've already paid $99.99, but the website is saying it's going to cost me an additional $50.09 to go to the 2-year subscription. However, I should only be paying an additional $32.87 ($132.86-$99.99).
I want to be sure I'm taking advantage of both my Academic discount and the discount for paying for the 2-year option up front. Can you please confirm what I'm supposed to paying? Also, will my subscription be ending in Oct 2026 or Feb 2027?
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Hi everyone,
We are here, and reading/listening.
I don't want to get too far into the technical weeds, but the way our subscription system works is that changes made (upgrades, downgrades, term changes, switching to the 2 yr option, etc) happen and start on the day of the change.We value you as early adopters, and heard your feedback that you wanted the 2 year option, so we prioritized the fastest option that would allow us to offer that for you. It was surprisingly difficult to add the ability for an active subscribers to switch to the two-year option - we've been working diligently on it for months. We know it took longer and wasn't implemented exactly the way originally expected. I don't say this as an excuse but hope to explain some of the behind the scenes so you know we would never intentionally disadvantage our early adopters. We are incredibly thankful for your participation, patience, and feedback along the way.
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Hi Steve,
It wouldn't be discounted by the $99 you already paid, but by the prorated value you have left in the subscription. Here is the example I used earlier (the numbers are different, but the same principles apply):- 9.5 months left / 12 month subscription = 79%
- 79% of the $99.99 you originally paid = $79 proration
- $189.80 (2 yr Pro price for L10 owner) - $79 proration = $110 amount due today
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I will say that, though this action does not impact me directly - it is an alarmingly concerning addition to some warning signs of the New Era….. (Which adds to the concerns of remaining a customer going forward)
First the purchase option is eliminated
Then we find out that Subscriptions are non-refundable (so if someone tries to take advantage of the annual or biannual discount and the company fails to produce - said user is stuck)
Then we have the charging for Feature Parity
Now we have the "wasn't implemented exactly the way originally expected" statement and guess what, those who believed the company are stuck paying more and beyond 24 months for the LFL - which is NOT what they were led to believe they were signing up for….. Oh yeah - no refund for you if you already paid for a year and feel misled….
What should have been included in this post was what the company was going to do to make the situation RIGHT for those who trusted the company and jumped in from the early stages! Hopefully that post will be coming!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 15 & Android 14
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Hi Kiyah, I reviewed your account and the price you are seeing is accurate. It is counting your academic role, your previous base package ownership, and the 2 yr discount. It is giving you 2 years starting today, not an additional year on your existing subscription. Because it's extending your time, it costs more than the $32 you mentioned. You would not pay again until December of 2026.
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@Celeste Fiorillo, Thank you for the explanations. It is much appreciated.
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Hi @Celeste Fiorillo, and others on this thread,
As in some of the previous posts, I have been having difficulty understanding the price I'm seeing to update to the two-year subscription. However, I think I've now figured it out. As has been explained, the upgrade to the 2 year subscription starts today, rather than simply adding to the original 1 year subscription. The balance of the one year subscription is prorated to reduce the amount for the 2 year subscription.
My question, however, (as one of my fellow Canadians also noted) was that the tax being charged in my cart was significantly more than I thought I should be paying, even with the prorated credit including the tax previously paid for the 1 year subscription. Upon further examination, however, it appears that the tax is being charged at a rate of 12% of the cost for the discounted 2 year subscription. 12% would be the combined GST of 5% and the Provincial Sales tax of 7%. As my usual Logos purchases of books are only charged 5%, I was a bit surprised to see the 12% charge. But in BC books are not subject to provincial sales tax. I'm assuming subscriptions are, which is why Logos has to charge both taxes, totally 12%. Along with the 40+ % exchange rate on the Canadian dollar, it is a bit of a shock when the final amount is revealed on my credit card. So it is a bit of a challenge for us Canucks!
Hope this helps others understand the higher than expected tax amount. Blessings!
Darcy
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Thanks Celeste, that seems to work out…well it's pretty close. I paid a total of $150.08, my math says I should have paid $149.55 based on how much time an additional $30 got me in the previous prorated subscription. But I know it's not exact and precise so I won't demand that you refund the $0.53. lol
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I don't think it is for subscribers as it appears to be available for everyone, but yes, it is the same discount that you spotted. I just wanted to be sure people saw that the discount can be applied to a subscription. Personally, I'm on the fence of using it because my Canadian dollar is worth Monopoly money (now more than ever).
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Add two years? I was an early adopter who migrated into Pro and upgraded to Max, with a renewal date of October 2025. Then, I upgraded to the 2-year plan, which pushed my upgrade date to December 2026. I'm not seeing how this added two years…
Pastor, Mt. Leonard Baptist Church, SBC
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Hey @Brother Odin, I was an early adopter and didn't have to sing up for 3 years….see my above post.
Pastor, Mt. Leonard Baptist Church, SBC
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I understand a lot of people jumped on the 2-year subscription for the LFL, but I never thought that it was a good value. I didn't subscribe for the fallback license or for future features yet unreleased. I subscribed because they had already released features that I wanted to use and was willing to pay for. I'm getting the 2-year option to lock in the current pricing while I have the money and not have to pay them again for as long as possible. My financial situation makes it unpredictable whether I'll be able to renew in a year. I'm not getting the 2-year option for the LFL because it's not a good value for what they said would be included in it. I consider my fallback license to be my Logos 10 Full Feature Set. I hope as many people as possible took advantage of the last sale for Logos 10, because they were offering it for 50% off for people who didn't already own a Logos 10 feature set. That was the best deal they offered for what is functionally a fallback license.
Yes, I know this is not everyone's logic or situation. I'm just offering my perspective based on my situation. While I'm surprised it was this hard and took this long for them to release the 2-year solution for early access users, as long as the math works out (which in my own case it does) I don't feel like I've been misled. They released the pricing for each tier and term prior to launch and gave us an idea of what would be in the LFL. I feel like they've done as much as they can to communicate up front and they gave us months to prepare for this change and offer feedback. I think they'll be fine as long as they keep communicating with us (and listening to us) and making good on what they've communicated. Hopefully the process will be smoother going forward as they work out the kinks.
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I agree with you completely, @Kiyah, and really like the post. For me, the subscription isn't about the LFL. I honestly only think about it when someone mentions the LFL in a post on here. The features and the price have always been the driving factor in the various Logos/Faithlife subscriptions I've had over the past many years.
Pastor, Mt. Leonard Baptist Church, SBC
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Although I appreciate the explanation, it nevertheless does mean that early adopters are unintentionally disadvantaged by this implementation. Can we expect any further efforts to allow early adopters to not be financially disadvantaged in order to achieve the 2 year option? Based on this implementation it means the longer I wait to extend my subscription to 2 years, the more the proration will take effect. So if I decide not to extend to 2 years until next October my current subscription will be prorated to almost 100% and I will have to pay closer to the discounted $189.99 right? If so this further necessitates clarification from FL if any further efforts will be made to help early adopters before proration further diminishes the existing subscription credit towards the 2 year option.
My goal was to prepay the 2 year option at $189.99 and wait and see if the subscription model leads to enough value of incremental feature updates and upgrades to warrant extending my subscription beyond October 2026. ~$20 spread over 2 years is not much, but $20 is $20. That's another book I could've purchased.
So please let us know as early adopters if any further efforts are in discussion or if this is the final say in how FL plans to address this situation so we can make our decisions by year end. If this is the best effort solution, then I think a remedy is a one time coupon code to offset this disadvantage would be a nice gesture to show you value early adopters and making things right.
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I agree with the 1-time coupon idea to compensate early access users for the inconvenience of having to wait this long for the 2-year option. That would cover the fact that I had to pay ~$20 more than I expected to pay. Plus, I think compensating us would be a way for Logos to hold themselves accountable and incentivize them to be more efficient in their business processes. Inefficiency and ineffectiveness in implementation should cost Logos more money, not the customer. My above point was that I didn't feel misled by Logos, I just feel like this solution was harder and took longer than it had to take.
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