B6: Still no help file

Simon’s Brother
Simon’s Brother Member Posts: 6,814 ✭✭✭

On my old pc which was running b3 or b4 not sure help file had installed correctly and I was able to use.  On new PC i started with an install of b5 and no help file. B6 has not resolved the problem.  Help file is still no existent.

 

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  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,948

    On my old pc which was running b3 or b4 not sure help file had installed correctly and I was able to use.  On new PC i started with an install of b5 and no help file. B6 has not resolved the problem.  Help file is still no existent.

    We've found the bug that prevents the help file being delivered to you, and the server team is currently working on fixing it.

  • TCBlack
    TCBlack Member Posts: 10,978

    Ditto, no help file here at β6.

    Hmm Sarcasm is my love language. Obviously I love you. 

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    On my old pc which was running b3 or b4 not sure help file had installed correctly and I was able to use.  On new PC i started with an install of b5 and no help file. B6 has not resolved the problem.  Help file is still no existent.

    We've found the bug that prevents the help file being delivered to you, and the server team is currently working on fixing it.

     


     

    Thanks for looking into this.  I'll await the resolution.

  • Juanita
    Juanita Member Posts: 1,339

    On my old pc which was running b3 or b4 not sure help file had installed correctly and I was able to use.  On new PC i started with an install of b5 and no help file. B6 has not resolved the problem.  Help file is still no existent.

    We've found the bug that prevents the help file being delivered to you, and the server team is currently working on fixing it.

     


       I never had it, period, [:(]then learned it is par for the course in beta testing so I stopped expecting it.  Now, I look forward to seeing it.  I would think feedback from how users interact with the help file and its effects would also be of interest  to Logos pre-release of L4.
  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

     I never had it, period, Sadthen learned it is par for the course in beta testing so I stopped expecting it.  Now, I look forward to seeing it.  I would think feedback from how users interact with the help file and its effects would also be of interest  to Logos pre-release of L4.

     

    I'm in desparate need of whatever the help offers even if it is incomplete.  The software is in no way intuitative or straight foward to use for a non-mac / non-iphone / non-any mobile device beyond a simple phone user.

  • TCBlack
    TCBlack Member Posts: 10,978

    To clarify I had the help file from β1-β5  but it's not there in β6

    Hmm Sarcasm is my love language. Obviously I love you. 

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    On my old pc which was running b3 or b4 not sure help file had installed correctly and I was able to use.  On new PC i started with an install of b5 and no help file. B6 has not resolved the problem.  Help file is still no existent.

    We've found the bug that prevents the help file being delivered to you, and the server team is currently working on fixing it.

     


     

    No Help file with B7 Bradley so I take it the server team is still working on this issue ?

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,948

    No Help file with B7 Bradley so I take it the server team is still working on this issue ?


    I hope so... [:)] I'll ask them what the status is.

  • Milford Charles Murray
    Milford Charles Murray Member Posts: 5,004 ✭✭✭

    No Help file with B7 Bradley so I take it the server team is still working on this issue ?


     

    I hope so... Smile I'll ask them what the status is.


    It seems that I have the Help File - image

    Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

  • Juanita
    Juanita Member Posts: 1,339

    Milford,

    You would have to show me what I am still missing and realllllllly would like to have...[8-|]  I am almost drooling. 

  • Milford Charles Murray
    Milford Charles Murray Member Posts: 5,004 ✭✭✭

    Milford,

    You would have to show me what I am still missing and realllllllly would like to have...Geeked  I am almost drooling. 


    Peace to you, Joan ....

            and Joy in the Lord!

    This is what I get when I hit F1 or used the Question Mark (top right) access to HELP.  Unless that isn't what you're looking for, and I am confused again ..  *smile*

              I can then explore various features of help either by "search"   OR scrolling ....

    image

    Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

  • Juanita
    Juanita Member Posts: 1,339

    Milford,

    You would have to show me what I am still missing and realllllllly would like to have...Geeked  I am almost drooling. 


     

    Peace to you, Joan ....

            and Joy in the Lord!

    This is what I get when I hit F1 or used the Question Mark (top right) access to HELP.  Unless that isn't what you're looking for, and I am confused again ..  *smile*

              I can then explore various features of help either by "search"   OR scrolling ....


    You are not the one who is confused; that is what we should get.  Mine is blank.  I'm the type who learns best by reading, not by hunting and pecking which really does shift me out of walking in peace and joy.  So, I will wait and pray.[A]  This really can be fun, too.
  • Milford Charles Murray
    Milford Charles Murray Member Posts: 5,004 ✭✭✭

    Joan wrote:  You are not the one who is confused; that is what we should get.  Mine is blank.  I'm the type who learns best by reading, not by hunting and pecking which really does shift me out of walking in peace and joy.  So, I will wait and pray.Angel  This really can be fun, too.

     

    Hope it works for you soon, Joan.  Actually I've never been without my help file for the entire Beta Program.  It can be fun, but that are times that I get annoyed ...

     .........   mostly with myself        ...............                  but                          I'd be annoyed without my help file.  I too learn best by reading.    bless you attitude!

    ........    Mel

    Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    Joan wrote:  You are not the one who is confused; that is what we should get.  Mine is blank.  I'm the type who learns best by reading, not by hunting and pecking which really does shift me out of walking in peace and joy.  So, I will wait and pray.Angel  This really can be fun, too.

     

    Hope it works for you soon, Joan.  Actually I've never been without my help file for the entire Beta Program.  It can be fun, but that are times that I get annoyed ...

     .........   mostly with myself        ...............                  but                          I'd be annoyed without my help file.  I too learn best by reading.    bless you attitude!

    ........    Mel


     

    I had it for the first few betas...but lost it when I went to a new computer....[*-)]

  • Milford Charles Murray
    Milford Charles Murray Member Posts: 5,004 ✭✭✭

    I just downloaded Beta 8 and am using it!  I still have the help function and am truly grateful .............     *smile*            Peace to you, Andrew!

    Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    I just downloaded Beta 8 and am using it!  I still have the help function and am truly grateful .............     *smile*            Peace to you, Andrew!


     

    Stil now help for me in b8 but wasn't expecting it since b7 only came out yesterday but would have taken been pleasently surprised with its presence if it did show up.

  • Juanita
    Juanita Member Posts: 1,339

    Andrew,

    Good news.  The latest download was the Help file!  Thanks to Logos staff for all their hard work.

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    Andrew,

    Good news.  The latest download was the Help file!  Thanks to Logos staff for all their hard work.


     

    I don't have it still and havent' had a download since b8 install has there been another download?

     

  • Juanita
    Juanita Member Posts: 1,339

    Andrew,

    Good news.  The latest download was the Help file!  Thanks to Logos staff for all their hard work.


     

    I don't have it still and havent' had a download since b8 install has there been another download?

     


    Yes, there was one (at least for me, but it couldn't have been just me) Wednesday afternoon for me (EST); it was about 25 MB or so.  I posted the thanks to Bradley above about an hour after I received it.  I would think that everybody would have gotten it.   So, it raises the question for me, do I get all the downloads there are to be had, or can I miss one?  Back to the idea of the user knowing "what" is being updated/downloaded.
  • Chris Elford
    Chris Elford Member Posts: 1,011 ✭✭✭

    Andrew,

    Good news.  The latest download was the Help file!  Thanks to Logos staff for all their hard work.


     

    I don't have it still and havent' had a download since b8 install has there been another download?

     


    Yes, there was one (at least for me, but it couldn't have been just me) Wednesday afternoon for me (EST); it was about 25 MB or so.  I posted the thanks to Bradley above about an hour after I received it.  I would think that everybody would have gotten it.   So, it raises the question for me, do I get all the downloads there are to be had, or can I miss one?  Back to the idea of the user knowing "what" is being updated/downloaded.

    I still don't have it either. I'm not aware of a download since the B8 one, as with Andrew. I've opened and closed L4, put "Update now" and "Sync now" in the command bar thing, several times yesterday afternoon, evening and now this morning (Mountain - Calgary Alberta - time). No download. No help. And, I agree with Joan, no idea of what I'm missing.

    Some people have all the help!

    Chris

  • Ian McAsey
    Ian McAsey Member Posts: 171 ✭✭

    I had help files in beta 1. I diddn't use them in Betas 2 to 6.  I went to look for them in Beta 8 only to find that they have disappeared!

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    Andrew,

    Good news.  The latest download was the Help file!  Thanks to Logos staff for all their hard work.

     

    I don't have it still and havent' had a download since b8 install has there been another download?

     

    Yes, there was one (at least for me, but it couldn't have been just me) Wednesday afternoon for me (EST); it was about 25 MB or so.  I posted the thanks to Bradley above about an hour after I received it.  I would think that everybody would have gotten it.   So, it raises the question for me, do I get all the downloads there are to be had, or can I miss one?  Back to the idea of the user knowing "what" is being updated/downloaded.

    I still don't have it either. I'm not aware of a download since the B8 one, as with Andrew. I've opened and closed L4, put "Update now" and "Sync now" in the command bar thing, several times yesterday afternoon, evening and now this morning (Mountain - Calgary Alberta - time). No download. No help. And, I agree with Joan, no idea of what I'm missing.

    Some people have all the help!

    Chris


    Well your a step ahead of me Chris,  without a help file I don't even know about those commands, but like you several restarts since beta 8 and no sign of another download.  At least I know its just not me. 

  • Dave Hooton
    Dave Hooton Member, MVP Posts: 35,667 ✭✭✭

    Well your a step ahead of me Chris,  without a help file I don't even know about those commands, but like you several restarts since beta 8 and no sign of another download.  At least I know its just not me. 

    Those commands come from the forum - mainly Beta Release Notes!

    Dave
    ===

    Windows 11 & Android 13

  • Juanita
    Juanita Member Posts: 1,339

    Hi gentlemen

    What I did when I got the Help section was to attempt to copy and paste it all into a Word doc. and it doesn't lend it self to copy.  So, I went into Reading View and did a print screen into Word and ended up with a 10mb document that is like a scan.  It is incomplete and some sections I didn't need but it really makes things a lot easier.

  • Chris Elford
    Chris Elford Member Posts: 1,011 ✭✭✭

    Well your a step ahead of me Chris,  without a help file I don't even know about those commands, but like you several restarts since beta 8 and no sign of another download.  At least I know its just not me. 

    Those commands come from the forum - mainly Beta Release Notes!

    I picked up on one from the forum and the other by trail and error (mostly error). I've tried various possible commands in the command line. What I find strange/frustrating is that suggestions are propogated as you start typing, but not all possibles.

    For example, type "up" and you don't get the suggestion "update now" only after you get all the way to "update" do you get that suggestion. Similar with "sync now" type "sy" you get several suggestions but not "sync now" until you get all the way to "sync." See this video.


    3660.2009-10-23_1027.swf

    So, I've tried all kinds of possible commands -- no others work -- such as "get resources" "download resources" "find resources" "resources . . ." "get help" "help update" "update help" etc. etc. to see if any work.

    This "hiddeness" makes it all the harder to figure out what works -- without help.

    Chris

  • Dudley Rose
    Dudley Rose Member Posts: 278

    I've gotten the help file w/ Beta 8 in one installation today, but not in 2 others.  Seems an odd mystery.  The one I got was on a machine thaat I had not upgraded to Beta 8 unrtil today, if that makes any difference.

     

    Dudley

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,948

    I still don't have it either.


    I found a bug today which may be why you aren't seeing the updated help resource. We plan on shipping Beta 9 tonight, which should deliver this bugfix to you.

  • Damian McGrath
    Damian McGrath Member Posts: 3,051 ✭✭✭

    I still don't have it either.


    I found a bug today which may be why you aren't seeing the updated help resource. We plan on shipping Beta 9 tonight, which should deliver this bugfix to you.

    Will I be receiving my missing resources?

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,814 ✭✭✭

    I still don't have it either.


     

    I found a bug today which may be why you aren't seeing the updated help resource. We plan on shipping Beta 9 tonight, which should deliver this bugfix to you.


     

    Thanks Bradley, will let you know if it I get it this time.