Be careful with upgrade cost calculator
I just upgraded to 5, and I haven't had much time to use it yet. But I wanted to caution anyone who is thinking of upgrading to get a screen capture of the upgrade cost. It seems that my cost as shown on the web page was a little bit too low. (about 5%). I ordered the upgrade, and didn't notice the difference in price until I got the confirmation email. When I called customer service, they could not get their calculator to display the price I had seen, so I am out of luck (they did issue me a credit toward future purchases). They said if I had taken a screen capture, they would have honored it. Lesson learned.
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Wise counsel. We haven't heard of another case of that on the Forums, but accidents do happen, even on computtterrreererrs.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Thomas Shirk said:
get a screen capture of the upgrade cost
For some reason I decided to get a screenshot of the upgrade price on Nov 2. When I went back to the page today, the prices had changed. Each upgrade level's price had dropped by about half.
Of course, this is in my favor, so I'm not complaining. But if I'd jumped on the upgrade last Friday, I'd be pretty upset.
I'm going to continue to monitor the price and see if it keeps fluctuating.
Eating a steady diet of government cheese, and living in a van down by the river.
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I'm sure the price hasn't changed that much. if you log in, it can figure your upgrade based on what you have bought previously, and whether or not you have an academic discount. I suspect you hadn't logged in when the price was higher. That happened to me once, and the price was a good bit higher (almost $1000), but it was because I hadn't logged in.
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Thomas Shirk said:
I'm sure the price hasn't changed that much. if you log in, it can figure your upgrade based on what you have bought previously, and whether or not you have an academic discount. I suspect you hadn't logged in when the price was higher. That happened to me once, and the price was a good bit higher (almost $1000), but it was because I hadn't logged in.
Thomas, I was logged in, and the price difference was over $600. I'd post the screenshots right now, but they are on my computer at work. If I remember to check back tomorrow, I'll post them.
Eating a steady diet of government cheese, and living in a van down by the river.
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Make sure you are at logos.com/upgrade rather than logos.com/compareThomas Shirk said:Thomas, I was logged in, and the price difference was over $600. I'd post the screenshots right now, but they are on my computer at work. If I remember to check back tomorrow, I'll post them.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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David Thomas said:
Make sure you are at logos.com/upgrade rather than logos.com/compareThomas Shirk said:Thomas, I was logged in, and the price difference was over $600. I'd post the screenshots right now, but they are on my computer at work. If I remember to check back tomorrow, I'll post them.
Yep.
Eating a steady diet of government cheese, and living in a van down by the river.
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Doc B said:
For some reason I decided to get a screenshot of the upgrade price on Nov 2. When I went back to the page today, the prices had changed. Each upgrade level's price had dropped by about half.
Of course, this is in my favor, so I'm not complaining. But if I'd jumped on the upgrade last Friday, I'd be pretty upset.
You were probably on a different page on Friday. I very nearly made the same mistake. If you were on www.logos.com/5, or www.logos.com/comparison, then you get much higher prices than at www.logos.com/upgrade, even though the pages look very similar
Logos should really redirect existing users to /upgrade to avoid the problem.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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It's a real mess. My upgrade path , which is expensive, is upgrading me to resources I already own. I'm not going to pay again for things I already own.
Adding them up, I could buy the new resources individually for less money than the upgrade.
I do not think the upgrade calculator is looking at our library at all (for some reason).
Just thought this might be helpful.
Think something went wrong in this area prior to launch.
Also, cannot find any upgrade path for Catholic collections.
Blessings
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Fr. Charles R. Matheny said:
Adding them up, I could buy the new resources individually for less money than the upgrade.
Then you are definitely not seeing the prices you should see.
Fr. Charles R. Matheny said:cannot find any upgrade path for Catholic collections
http://www.logos.com/catholic#compare You have to click on the package covers and go to the individual product pages to see the correct prices (and be logged in, of course).
Mac Pro (late 2013) OS 12.6.2
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This may appear to be the case, but it is not. You will never need to buy something twice.Fr. Charles R. Matheny said:It's a real mess. My upgrade path , which is expensive, is upgrading me to resources I already own. I'm not going to pay again for things I already own.
Certain sets, the NAC commentaries for example have grown. Assuming you own the former 38 books, take note that there are now 40 books in that set. Many examples like this exist. You would only be charged for those two extra resources. Dan Pritchett explained the upgrade calculator here.
YIKES! Please do call in to customer service and tell them this. This needs to be investigated!Fr. Charles R. Matheny said:Adding them up, I could buy the new resources individually for less money than the upgrade.
Hmm, I can't recall where the thread was in the hundreds that have happened in these last few days but I am certain that I read something about the verbum upgrade. I suspect a call to customer service would certainly fix this as well.Fr. Charles R. Matheny said:Also, cannot find any upgrade path for Catholic collections.
Sarcasm is my love language. Obviously I love you. 0 -
Because of this thread I just looked at the upgrade page again and Portfolio went up $152.72 over yesterday (and before). Platinum and Diamond are the same. I didn't take a screen shot previously because why would it be necessary! This is disturbing. How can their "calculator" change? I'm waiting for a while to analyze the budget to see if I can swing the Portfolio, but may get priced out. [:(]
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Found the Catholic page- thanks for the link.
Same deal though.
I already have most of those resources, but it still wants me to spend above 500.00 for just a few items.
Yes, am signed in, yes to clicking on collections.
Books/resources I don't have would now be more expensive than buying them in leather-smile.
I believe something is faulty in library comparison.
Blessings.
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Coming to think of it, I can think of one reason why prices may have gone up. Somewhere there's a post where an employee said they'd found that several resources were missing from the list. If they have now added those resources, and they are resources you don't own, that might conceivably affect the price.
Mac Pro (late 2013) OS 12.6.2
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fgh said:
Coming to think of it, I can think of one reason why prices may have gone up. Somewhere there's a post where an employee said they'd found that several resources were missing from the list. If they have now added those resources, and they are resources you don't own, that might conceivably affect the price.
that rings a bell. I searched history and printed out the upgrade.htm page from yesterday and printed it with today's upgrade.htm. If something was added it's in the Portfolio section. I'll compare and see.
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I have extensive resources in Logos, my friend does not. I looked at our two upgrade prices --- EXACTLY THE SAME!!!! Both OVER $300...
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It would be great if Logos reviewed some of the early purchasers to make sure that they did not get overcharged.
Armin
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I was speaking to my sales rep today via email and he mentioned that they were having problems with teh dynamic pricing. I took this screenshot. Before this I was due to be charged $470 for my upgrade to Gold. Then I saw this...$359 for Platinum! I took a screen shot to show my rep. I never expected to get it for that price as it was a bug in the system and hardly fair for Logos.
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Robert Harner said:
Because of this thread I just looked at the upgrade page again and Portfolio went up $152.72 over yesterday (and before).
Looking at another Logos 4 Platinum user's upgrade screen, noticed Portfolio discount is now 25 % instead of 30 %. The upgrade page now has 15 % for Platinum, 20 % for Diamond, and 25 % for Portfolio.
Suggest calling Logos sales.
Keep Smiling [:)]
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Thomas, hopefully this will help you to know that you were not just seeing things. There is an inconsistency in the upgrade calculator that needs to be looked into.
Because of your suggestion, I took these screenshots. The first one was before adding the L5 Portfolio upgrade to my cart. After adding the upgrade to my cart, I looked at the price in the cart, and it was $175.14 more expensive. When I returned to the the upgrade page, my upgrade price reflected the new increased price and showed a smaller overall discount. These screenshots were taken 3 minutes apart.
I will wait for all the bugs to get worked out before considering an upgrade.
Blessings,
Steve
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Thank you all for your input and your concern. I want to assure you all
that our upgrade calculator does indeed take into account everything
that is owned in your library when we calculate your discount. We are
working on some changes to the comparison chart and the upgrade page to do a better job of showing you what you do not own, and what you own partially, and to make sure that our pricing is consistent everywhere.We also fixed a bug in our additional discounts which should be consistent and accurate on the website now.
Thank you again for your input and your patience.
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Fr. Charles R. Matheny said:
Found the Catholic page- thanks for the link.
Just found you can get an extra 15% off by using the coupon code at http://www.facebook.com/logosforcatholics/posts/513231032020773!
Mac Pro (late 2013) OS 12.6.2
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Nathan R. Elson said:
I want to assure you all
that our upgrade calculator does indeed take into account everything
that is owned in your library when we calculate your discount.Then how come so many people in this thread report seeing one price at one time, and another price at another time? You can 'assure' all you want, but I can nevertheless assure you that I used to get 30% discount for Portfolio, and now I only get 25%!
Mac Pro (late 2013) OS 12.6.2
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fgh said:
Then how come so many people in this thread report seeing one price at one time, and another price at another time? You can 'assure' all you want, but I can nevertheless assure you that I used to get 30% discount for Portfolio, and now I only get 25%!
That is a fair question. There are two levels of discount that we are currently offering: dynamically priced discount based on your ownership (See Dan's post for more on this); and an additional upgrade discount. We first calculate your price based on your ownership, then discount that price by an additional percentage. We did change Portfolio's additional discount from 30% to 25% today which accounts for the price difference reported earlier in this thread.
I hope the changes we will be making bring sufficient clarity to this.
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Nathan R. Elson said:fgh said:
Then how come so many people in this thread report seeing one price at one time, and another price at another time? You can 'assure' all you want, but I can nevertheless assure you that I used to get 30% discount for Portfolio, and now I only get 25%!
That is a fair question. There are two levels of discount that we are currently offering: dynamically priced discount based on your ownership (See Dan's post for more on this); and an additional upgrade discount. We first calculate your price based on your ownership, then discount that price by an additional percentage. We did change Portfolio's additional discount from 30% to 25% today which accounts for the price difference reported earlier in this thread.
I hope the changes we will be making bring sufficient clarity to this.
So why did Portfolio drop so substantially for me? It is back to nearly $900. Was that a bug?
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Sorry if that sounded terse. It wasn't meant to. [:)]
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Mark Stevens said:
So why did Portfolio drop so substantially for me? It is back to nearly $900. Was that a bug?
Mark, I will look into it and contact you directly.
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Nathan R. Elson said:Mark Stevens said:
So why did Portfolio drop so substantially for me? It is back to nearly $900. Was that a bug?
Mark, I will look into it and contact you directly.
Thanks Nathan but I really don't mind. I got a good price for my upgrade to Gold (at one point Gold was $0.00! Now that is a bargain. The upgrade page is terrible in terms of switching between packages. I worked out I had to click on the package and then make sure I didn't move across another package with the mouse and then click all resources! But don't stress, it has been a busy few days! [:)]
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Nathan R. Elson said:
We first calculate your price based on your ownership, then discount that price by an additional percentage. We did change Portfolio's additional discount from 30% to 25% today which accounts for the price difference reported earlier in this thread.
I hope the changes we will be making bring sufficient clarity to this.
Hi Nathan,
I upgraded from Portfolio L4 to Portfolio L5 and I don't think I got an additional discount of 30%. I should have taken a screenshot but I seem to remember something about 15% or 20% discount on Portfolio. Based on my reading of the forum, the confusion is not just a case of presentation on the website (which is what Dan had mentioned in his post). There really appears to be some randomness in the pricing.
How can I trigger a review of my upgrade cost that does look at the price and the day of upgrade, and does not simply state "all is fine" (which seems to be the standard reply from Logos here on the forum)?
Armin
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Armin said:
How can I trigger a review of my upgrade cost that does look at the price and the day of upgrade, and does not simply state "all is fine" (which seems to be the standard reply from Logos here on the forum)?
Send an email to dan@logos.com (or even bob@logos.com) with the specifics of your question. Dan is in charge of marketing, and Bob is IN CHARGE. It may take a few days for a response, as they are quite busy. But I have found both to be very responsive.
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Thanks, Jack. I will contact Dan.
Armin
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wow, silver has jumped up $100 for me from the last time I checked it a when L5 came out
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Robert Harner said:
Because of this thread I just looked at the upgrade page again and Portfolio went up $152.72 over yesterday (and before).
Looking at another Logos 4 Platinum user's upgrade screen, noticed Portfolio discount is now 25 % instead of 30 %. The upgrade page now has 15 % for Platinum, 20 % for Diamond, and 25 % for Portfolio.
Suggest calling Logos sales.
Keep Smiling
Thanks Keep Smiling. I extracted a upgrade.htm from Saturday's history just to see and that seems not to be the case. Due to finances I'm waiting as long as possible to see if I can get the resources to go with Portfolio, It was borderline - now with Monday's increase not doable. A year and a half from now I'll have more money, I just may wait until then. I'm not using all of Logos 4 yet anyway.
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I have a concern. I purchased the silver upgrade which does not include the Bible Sense Lexicon. My understanding is that if I had waited then I could have gotten every one of the new features for less than I paid for the silver upgrade. I really only wanted to pay for the upgrade and not new books but I was told this was not an option. Am I stuck with an upgrade that is not fully functional unless I spend several hundred dollars more to get the gold version with the bible sense lexicon? I really don't have the money to do this. Will the Bible Sense lexicon be available separately for far less money? I am trying to see if I should ask for a refund and just wait to get everything for $100 or less.
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Unfortunately your sales person's information was incomplete.Tim Engwer said:My understanding is that if I had waited then I could have gotten every one of the new features for less than I paid for the silver upgrade. I really only wanted to pay for the upgrade and not new books but I was told this was not an option.
First, take note that your current package may enable you to have extra discounts.
Second, You can call logos and get a no hasle refund if you decide that is what you want to do.
Third take note of Bob's note here: Official: Minimum Crossgrade and free engine download are coming! and take action based upon what is said there. it is not yet known if the Bible Sense Lexicon will be in that minimum crossgrade - but Bob hints that some of the data sets will be.
Sarcasm is my love language. Obviously I love you. 0 -
Nathan R. Elson said:
That is a fair question. There are two levels of discount that we are currently offering: dynamically priced discount based on your ownership (See Dan's post for more on this); and an additional upgrade discount. We first calculate your price based on your ownership, then discount that price by an additional percentage. We did change Portfolio's additional discount from 30% to 25% today which accounts for the price difference reported earlier in this thread.
I hope the changes we will be making bring sufficient clarity to this.
I’m only seeing a 20% additional discount for Portfolio, not the 25%, let alone the original 30%. Any ideas why?
Many thanks in advance.
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Daniel Neades said:
I’m only seeing a 20% additional discount for Portfolio, not the 25%, let alone the original 30%. Any ideas why?
Are you logged in to the Logos website? It is possible to be logged in to the forum, but not to the website.
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Jack Caviness said:
Are you logged in to the Logos website?
Jack, I'm pretty sure for the website to know what someone owns, they have to be logged it...note the boxed item in the screenshot of their post:
Eating a steady diet of government cheese, and living in a van down by the river.
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Daniel Neades said:
I’m only seeing a 20% additional discount for Portfolio, not the 25%, let alone the original 30%. Any ideas why?
I never saw 30% either. I assumed either because (a) Lower discounts were being used for educational pricing, or (b) more likely, the higher discount required a certain spend and I never reached that spend because I already had lots of the resources.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Daniel Neades said:
I’m only seeing a 20% additional discount for Portfolio, not the 25%, let alone the original 30%. Any ideas why?
Yes. You own Portfolio already. The percentage discounts are steeper for customers who currently own lesser Logos 4 base packages. Platinum owners get 25% and Gold and lower get 30%. 20% is the correct discount when going from an older Portfolio to Logos 5 Portfolio.
Director of Engineering for Enterprise and Operations
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Cameron Watters (Logos) said:Daniel Neades said:
I’m only seeing a 20% additional discount for Portfolio, not the 25%, let alone the original 30%. Any ideas why?
Yes. You own Portfolio already. The percentage discounts are steeper for customers who currently own lesser Logos 4 base packages. Platinum owners get 25% and Gold and lower get 30%. 20% is the correct discount when going from an older Portfolio to Logos 5 Portfolio.
Thank you – disappointing, but understood.
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Yep, yesterday my discount was 30%. Went home to get permission from the wife. Today my discount is only 25%.... gee, thanks. I think I'll just wait, who knows, tomorrow it may be 40%!
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I called Logos and this is what is going on--discounts are based on how little you own. The more you are going to have to pay to upgrade the more discount you get. The top discount is 30%.
This makes sense as far as trying to encourage customers to upgrade to as expensive of a package as possible, it makes no sense as far as trying to keep good customers who have spent a lot of money on Logos produces in the past. As a L4 Portfolio owner I was originally offered only a 20% discount.
I called Logos and they addressed all my concerns to my satisfaction. If you are concerned about this issue, perhaps you should call as well.
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Keith Larson said:
I called Logos and this is what is going on--discounts are based on how little you own. The more you are going to have to pay to upgrade the more discount you get. The top discount is 30%.
This makes sense as far as trying to encourage customers to upgrade to as expensive of a package as possible, it makes no sense as far as trying to keep good customers who have spent a lot of money on Logos produces in the past. As a L4 Portfolio owner I was originally offered only a 20% discount.
I called Logos and they addressed all my concerns to my satisfaction. If you are concerned about this issue, perhaps you should call as well.
Thank you for the additional information, Keith – I agree about it not making sense with respect to keeping us existing heavily-invested users happy. I did email Dave Kaplan on Friday to enquire further, and I followed up on Tuesday to sales@logos.com, but I’ve still not heard anything back...
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Daniel Neades said:Keith Larson said:
I called Logos and this is what is going on--discounts are based on how little you own. The more you are going to have to pay to upgrade the more discount you get. The top discount is 30%.
This makes sense as far as trying to encourage customers to upgrade to as expensive of a package as possible, it makes no sense as far as trying to keep good customers who have spent a lot of money on Logos produces in the past. As a L4 Portfolio owner I was originally offered only a 20% discount.
I called Logos and they addressed all my concerns to my satisfaction. If you are concerned about this issue, perhaps you should call as well.
Thank you for the additional information, Keith – I agree about it not making sense with respect to keeping us existing heavily-invested users happy. I did email Dave Kaplan on Friday to enquire further, and I followed up on Tuesday to sales@logos.com, but I’ve still not heard anything back...
Just to follow up, I did call the sales line but the person I spoke to was unable to offer any further discount over the web price. I’m going to continue to endeavour to speak to my usual contact, if I can get hold of him....
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I've been watching the changes in the price offered to me, now it lowered back to what it was the other day.
Yeah, it sure seems like the sales department wants us to max our upgrade:
Downgrading from L4 OLL to L5 Starter 0% discount compared to Reg.
Downgrading from L4 OLL to L5 Bronze 0% discount compared to Reg.
Upgrading from L4 OLL to L5 Gold 56% discount compared to Reg.
Upgrading from L4 OLL to L5 Platinum 59% discount compared to Reg.What do others with L4 OLL get?
I recommend dividing the price at the far right (Your price) with Reg. The discounts above the labels say something completely different: Starter 15% off, Bronze 20% off, Silver-Diamond 25% off, Portfolio 30% off.
I'm disapointed with the Platinum price offered to me. The difference is not that much to Gold. Diamond discount for me is 65% but it contains ABSOLUTELY NOTHING additional that I want except the Greek Audio New Testament so it's definately not an option + that it's like 3-4 times above my budget and I would not be helped by a payment plan.Are they thinking that I afford to pay a whole lot for additional commentaries since I own the Hermeneia/Continental -set (which I got on a sale, the sale is probably not taken into consideration about or I don't know whether I would get a better discount on Platinum because the set was on as sale or a worse discount), one International Critical Commentary volume (which I bought on a 3 month payment plan, together with the Good News Translation, the only time I've had to use a payment plan and the only time I will), one volume of Believer's Church Bible Commentary (I intended to get more, and the set is in Platinum), and yet one more commentary which is misc??
Can the Greek Audio New Testament be added separately? It's not available in base-packages Platinum and lower.
Disclosure!
trulyergonomic.com
48G AMD octacore V9.2 Acc 120 -
Unix said:
Can the Greek Audio New Testament be added separately? It's not available in base-packages Platinum and lower.
Yes, you can:
http://www.logos.com/product/4207/greek-audio-new-testament
Armin
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Unix said:
Can the Greek Audio New Testament be added separately?
Sure: http://www.logos.com/product/4207/greek-audio-new-testament - a very affordable resource, considering what it does. People need to have a supporting NA27 bible, but this shouldn't be a problem for your OLL package.
Have joy in the Lord!
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Unix said:
Downgrading from L4 OLL to L5 Starter 0% discount compared to Reg.
Downgrading from L4 OLL to L5 Bronze 0% discount compared to Reg.
Upgrading from L4 OLL to L5 Gold 56% discount compared to Reg.
Upgrading from L4 OLL to L5 Platinum 59% discount compared to Reg.The greater discount for Gold and Platinum is probably caused by a combination of (1) discount because you own resources in Gold and Platinum, but you don't own any in Bronze and Starter; and (2) discount applied to encourage you to upgrade to a higher package.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Daniel Neades said:Daniel Neades said:Keith Larson said:
I called Logos and this is what is going on--discounts are based on how little you own. The more you are going to have to pay to upgrade the more discount you get. The top discount is 30%.
This makes sense as far as trying to encourage customers to upgrade to as expensive of a package as possible, it makes no sense as far as trying to keep good customers who have spent a lot of money on Logos produces in the past. As a L4 Portfolio owner I was originally offered only a 20% discount.
I called Logos and they addressed all my concerns to my satisfaction. If you are concerned about this issue, perhaps you should call as well.
Thank you for the additional information, Keith – I agree about it not making sense with respect to keeping us existing heavily-invested users happy. I did email Dave Kaplan on Friday to enquire further, and I followed up on Tuesday to sales@logos.com, but I’ve still not heard anything back...
Just to follow up, I did call the sales line but the person I spoke to was unable to offer any further discount over the web price. I’m going to continue to endeavour to speak to my usual contact, if I can get hold of him....
A further update: I managed to speak with Dave Kaplan and I’m sorted out now with the upgrade and some other resources I was interested in. However, he confirmed what the other Logos sales person told me about them being unable to discount the Portfolio -> Portfolio upgrade price further from what is shown on the website. Incidentally, the sales staff sound like they’re overwhelmed at the moment, so it’s probably a good idea to cut Logos some slack as they handle what is obviously an exceptionally busy period for them.
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What happened was actually that it matters so little to me, that I didn't even follow my own advice: I didn't look carefully and the price offered to me seemed so high - so I supposed it was 0%.
So as a matter of fact what I accidentally did was to round off to 0%. Anything below a discount of 50% I consider to be no discount at all.
I gave the options some thought last night and any option is about as good as any other, except the middle base-packages are not as good options, and the Gold base-package is not that good.Mark Barnes said:
The greater discount for Gold and Platinum is probably caused by a combination of (1) discount because you own resources in Gold and Platinum, but you don't own any in Bronze and Starter; and (2) discount applied to encourage you to upgrade to a higher package.Unix said:Downgrading from L4 OLL to L5 Starter 0% discount compared to Reg.
Downgrading from L4 OLL to L5 Bronze 0% discount compared to Reg.
Upgrading from L4 OLL to L5 Gold 56% discount compared to Reg.
Upgrading from L4 OLL to L5 Platinum 59% discount compared to Reg.What discounts do others with L4 Original Languages get?
What annoys me the most is that an upgrade would give me a whole bunch of books that are worthless to me - I would hide almost all of them. There's just a few usable, such as The Fundamentals (4 vols.), Concise Oxford English Dictionary, 11th ed. (which I would value to $20) on top of the dictionary I allready have from OLL, BDAG, NA28, Believer's Church Bible Commentary (BCBC), Bernard of Clairvaux: Between Cult and History, Baker Encyclopedia of Psychology and Counseling, 2nd ed. (which I would value to $30), Septuagint items, Lexham items, Today's Handbook for Solving Bible Difficulties (which I would value to $12),
It's annoying, to say the least, to get such items like additional English Bibles (I would not use them and I would hate paying for them, and I already have bought 1992 Good News Translation individually and it's good), Calvin's commentaries, commentary sets of no use. I'm thinking of the option to just take the big crossgrade and sherry-pick the titles I actually want, that way I would know I only support what I want to support and would feel a bit better!Disclosure!
trulyergonomic.com
48G AMD octacore V9.2 Acc 120
said:
