Crash

Update: Deleting and Reinstalling has seemed to fix it for me on my iPad mini.  Stable at moment but it is doing an immense amount of thinking and reconfiguring so if it crashes I'll let you know... waiting for cards and notes to transfer over.

My question now is... how should I proceed?  Do I not download any resources?  Do I download in pieces and if it crashes uninstall/reinstall all over again?  This seems like it would be a tedious process

Is this the right place to post for the FL Ebooks?  If so:

The  Ebooks Reader App (once known as Vyrso)  is crashing on all my devices.  iPhone 8 Plus, iPhone 7plus, iPad mini.  I can log in and then....Bang...Pow...Crash.  Reinstalling goes as far as logging in, opening the bible and then...she goes belly up. 

Edit:  Update

By reinstalling and logging on with a test account everything works for that test account.  Log into my own account and it crashes. the behavior is the same on all my devices mentioned above. So it might be an issue with my account?  

My Logos Bible app works fine.  The Ebook Reader crashes every time.

Am I the only one?  If so, maybe I need to call in....

I've been more fortunate. Verbum was crashing every time I attempted to open it. I didn't check the forum. I uninstalled the app, hard started the iPad and reinstalled the app. It worked. 

I wrote to soon. While the app launches and I've been able to re-download resources I now suffer from another issue reported on another forum - the blank screen issue which can strike at any time. I may be able to open a resource and read it but switch to another and I get just a white screen. I've refreshed the app and the background to it. I've hard started the iPad. Nothing fixes this.

I'm simply going to wait for the fix. I have Android phones and tablet, so I'm not under pressure. 

Le me point out again that on the Ebooks app, when I created a test account, I was able to log in and operate without crashing.  I had only the default initial books downloaded which I think is none.  I added starter package to the test account thinking to download a little variety.  All was well.  I downloaded KJV--all was well. 

That is as far as I got before my wife wanted her phone and iPad back.  So I reinstalled the apps, logged on in her account so she could try one more time to do her reading in the app.

1. The app loads fine the first time.

2. I can log in.

3. Gears turn, engines hum and all looks well.  Then after a while---CRASH!  

4. Subsequent starts make a valiant effort to get up and running but inevitably never clear the runway. Crash. 

This behavior is the same for an iPad mini, iPhone 7 Plus and iPhone 8 Plus.   

GaoLu said:

 starts make a valiant effort to get up and running but inevitably never clear the runway. Crash. 

I have the same issue with Ebooks 8.0.2. 

Todd Diehl (Faithlife) said:

GaoLu, sorry for the inconvenience. Have you tried installing the 8.0.2 version of the eBooks app which was released to the AppStore today?

You folks are amazing!  Good job.  It works great. 

Now that the Faithlife eBooks app is working fine, it’s started to do the same thing on my Faithlife Study Bible app. I’ve reset workspace and reinstalled the app more than once. 

The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:

1. Crashing on opening large works and needs “Workspace Reset” to make app useable again.
2. Sometimes books load as blank pages, requiring terminating and relaunching the app
3. Sometimes the book repeats the same page over and over, requiring relaunching the app.

these are all with downloaded books.

I‘m using a Mini 4 with 128gb storage and have about 50gb free.

Mattillo said:

David Wanat said:

The iOS Verbum is mostly functionsl but has there problems not present in the pre-8 version:

1. Crashing on opening large works and needs “Workspace Reset” to make app useable again.
2. Sometimes books load as blank pages, requiring terminating and relaunching the app
3. Sometimes the book repeats the same page over and over, requiring relaunching the app.

these are all with downloaded books.

I‘m using a Mini 4 with 128gb storage and have about 50gb free.

You and I have the same device though I have more free space... Mini problem?

Well, it worked fine before the update to version 8. So it may be that the updated app doesn’t play nicely with the Mini 4 hardware.

as for free space, I’m also carrying 40gb of mp3. 

Verbum 8.0.2 is more stable but there are still problems.

Stromateis still crashes after download. Anti-Nicene Fathers 2, 4, 6 & 7 also crash immediately after download.  All require a workspace reset and removal.  

You and I have the same device though I have more free space... Mini problem?

It's not just a mini problem. I have iPad Air and have identical problems

Sorry if this has already been covered in this thread, but, even after the most recent Logos update every time I try to open the Logos app. on my iPad Pro & iPad Air they both crash.  

I am really wanting to buy some resources right now, but cannot open the app.  Oddly, the app. opens fine on my iPhone 6 Plus (?).  Not sure if this is a noted issue or not, but it started after the most recent Apple update and the most recent Logos update did not fix it (though it did fix my eBooks app. from crashing).

Edit:  Okay, so after I posted the above I saw where someone suggested to Reset Workspace in the Logos App.  I did this and it is at least staying open for now, but I am unfamiliar with this option.  Do I need to keep this feature on for the Logos App. to work?  

Thank you much!

Likewise. (Forgive me if I repeat what's been said earlier.) Despite two Logos updates on my iPhone X, full IOS update and resetting workspace in settings, iPhone app has crashed every time since L8 rollout. Funny thing is, app works fine on my iPad Mini 4. Looking forward to when issues with iPhone X will be resolved. 

David Wanat said:

“Reset Workspace“ automaticall turns off after you do it.

Correct, I went back to check and it’s off, but, oddly enough, my Logos app. seems to be functioning correctly after I did that.

Also, I received the email today saying Logos would do an update tomorrow, but I could do it myself if I wanted to following these instructions:

How to update Logos

When you are connected to the internet, type “update now” (without quotes) in the Command Box, then press Enter. Logos will automatically update you to the most recent version of Logos 7.

I don’t see a “command box” in either my app. or their site (?).  Or, will this take place automatically  tomorrow?

Graham Criddle said:

roger perkins said:

When you are connected to the internet, type “update now” (without quotes) in the Command Box, then press Enter. Logos will automatically update you to the most recent version of Logos 7.

I don’t see a “command box” in either my app. or their site (?)

The "update now" command relates to the desktop not mobile apps.

For mobile apps - on iOS - updates appear in the App store.

Ahh, I suspected so.  Thank you.

Incidentally, not sure if I am doing something wrong, but when I downloaded the Logos app. onto my MacBook Air everytime I open it another Logos icon opens to the right of my doc. (at the bottom) and that’s the one that opens (?).  And, a Logos emblem appears at the top right of my screen-proper (not just the top like where the time & WiFi connection appear).  Not sure if I need to delete and start all over (as you can likely tell I’m new to Logos,  but love it so far) - or if this is common w. Macs (?).

I also have Olive Tree, but do not have this issue w. them.

So, why do updates keep going to my iPad 4, which doesn't crash, and not to my iPhone X which still does and needs another update very badly?

Thanks, Todd. Hadn't thought of your scenario. Just tried opening iPhone app w/Logos 8 closed. Still crashes within about 10 seconds. So, still a no-go. Grateful for all the work you guys do and are doing. Love having Logos accessibility on my phone, really looking forward to having it back. 

Todd

I am also still having problems. My iPad app crashes numerous times throughout the day and is also plagued with black screen and locked scrolling issues. My iPhone on the other hand doesn't seem to have these issues. I download resources onto my iPad as well. Are you thinking it is a download resource issue or an iPad mini issue?

Todd Diehl (Faithlife) said:

Mattillo said:

Are you thinking it is a download resource issue or an iPad mini issue?

There are certain issues with downloaded resources that should be resolved in 8.0.3 (currently in review by Apple). If you want to try the TestFlight build, that was pushed out to the public this morning (install TestFlight app, open https://testflight.apple.com/join/ftLCn5d6 on device).

There are some memory issues that could potentially be affecting the iPad mini that we are investigating as well. I've brought in an old iPad mini this morning and plan to do some investigation.

Thank you Todd for taking the time to figure this out. If it helps I have the latest iPad mini gen 4 with 128gb. Definitely not the oldest iPad mini but I believe apple discontinued them so an upgrade might be in order if you determine it is the device.

My Aristotle loads without crashing now. So that works. I’ll have to see if it gives blank pages later.