Crash
Comments
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Can you please explain what the "Reset Workspace" toggle does? I'm assuming there are pros & cons to using it?
Resetting the workspace resets all the currently open tabs to the "default" set of tabs created when first installing the application. The intention is to be able to work around any problematic tabs that are causing issues. Hope that helps.
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So, why do updates keep going to my iPad 4, which doesn't crash, and not to my iPhone X which still does and needs another update very badly?
Ben, I'm sorry you are still having problems. Most likely, it has to do with which resources you have open on one device vs. the other. We have another update in the pipeline, currently waiting on Apple for review.
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Resetting the workspace resets all the currently open tabs to the "default" set of tabs created when first installing the application. The intention is to be able to work around any problematic tabs that are causing issues. Hope that helps.
Still not sure I get it. Do I lose my layouts? Do the tabs open in my layouts get changed? I have no idea what the default set of tabs might be when first installing the app - that was way too long ago.
Thanks again,
Donnie
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Thanks, Todd. Hadn't thought of your scenario. Just tried opening iPhone app w/Logos 8 closed. Still crashes within about 10 seconds. So, still a no-go. Grateful for all the work you guys do and are doing. Love having Logos accessibility on my phone, really looking forward to having it back.
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Still not sure I get it. Do I lose my layouts? Do the tabs open in my layouts get changed? I have no idea what the default set of tabs might be when first installing the app - that was way too long ago.
Resetting the workspace will not affect layouts (new in v8). The default layout on the Bible app depends on whether you are on a tablet or phone, but is typically the LEB linked with the FSB and a Text Comparison tab.
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Todd
I am also still having problems. My iPad app crashes numerous times throughout the day and is also plagued with black screen and locked scrolling issues. My iPhone on the other hand doesn't seem to have these issues. I download resources onto my iPad as well. Are you thinking it is a download resource issue or an iPad mini issue?
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Are you thinking it is a download resource issue or an iPad mini issue?
There are certain issues with downloaded resources that should be resolved in 8.0.3 (currently in review by Apple). If you want to try the TestFlight build, that was pushed out to the public this morning (install TestFlight app, open https://testflight.apple.com/join/ftLCn5d6 on device).
There are some memory issues that could potentially be affecting the iPad mini that we are investigating as well. I've brought in an old iPad mini this morning and plan to do some investigation.
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Are you thinking it is a download resource issue or an iPad mini issue?
There are certain issues with downloaded resources that should be resolved in 8.0.3 (currently in review by Apple). If you want to try the TestFlight build, that was pushed out to the public this morning (install TestFlight app, open https://testflight.apple.com/join/ftLCn5d6 on device).
There are some memory issues that could potentially be affecting the iPad mini that we are investigating as well. I've brought in an old iPad mini this morning and plan to do some investigation.
Thank you Todd for taking the time to figure this out. If it helps I have the latest iPad mini gen 4 with 128gb. Definitely not the oldest iPad mini but I believe apple discontinued them so an upgrade might be in order if you determine it is the device.
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I'm not sure what version 8.03 was going to fix, but I'm just letting you know that it hasn’t fixed the white screen and freezing issue on my iPad Air. But maybe it wasn’t meant to.
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My Aristotle loads without crashing now. So that works. I’ll have to see if it gives blank pages later.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Final verdict on 8.0.3. Books no longer seem to crash it, but I still get the blank screens and repeating pages requiring me to close the app and restart it.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Wish the update would show up in the App store so I could download it.
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Wish the update would show up in the App store so I could download it.
if you’re talking 8.0.3 for iOS, it is.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
Perhaps that was what I downloaded earlier this week. Crashes so fast I can't check. Hoping the latest version shows up asap.
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Just go to the App Store and manually download it.
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Perhaps that was what I downloaded earlier this week. Crashes so fast I can't check. Hoping the latest version shows up asap.
8.0.3 came out yesterday for iOS. Strange if you haven’t seen it.
did you go into Settings>Logos/Verbum and choose “Reset workspace”? If you do that, and don’t open the book it crashes on, you should get some functionality.
hope this helps.
WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum Max0 -
I have the latest version the Apple App store has provided. Again... waiting for the updated to show up for update. Going to the App store otherwise only gives the option to open the app, not download. Thanks for the response nonetheless.
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Did find where you can update going to app itself in App store (thanks for that) and updated to 8.03, can't remember last time I did that with Logos. However, still crashes as before on iPhone X. I've reset workspace also, but still no-go. Oh well...
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8.0.3 is a NO GO for me. Constant crash after a short time!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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[:(]
On my iPad mini the crashing is much less now. Only once in last 24 hours but I constantly have to force close it and restart it due to the blank pages and stuck scrolling.
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8.0.3 is a NO GO for me. Constant crash after a short time!
Bob
bob,
i suggest sending your crash logs in. They might help Logos determine why it is happening.
Tap the three bars, select help and then report A problem.
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Ok. Let me give that a whirl. Thank you
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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That also is a NO-GO! App was frozen.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I was finally able to upload a crash report. I had to do it quick before it crashed. Just upgraded to L8 yesterday and laptop was in the process of updating and making the transition at basically the same time. Don't know if that might be related. L8 mobile is dead in the water for me. It is UNUSABLE! Desktop version is fine.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I was finally able to upload a crash report. I had to do it quick before it crashed. Just upgraded to L8 yesterday and laptop was in the process of updating and making the transition at basically the same time. Don't know if that might be related. L8 mobile is dead in the water for me. It is UNUSABLE! Desktop version is fine.
Bob
Bob
One of the features of the Log Reporting tool is that the Logs are collected AFTER a crash.
This is designed to allow the crash to be record in the Logs themselves.
I might be helpful to you to post the resulting zipped log file in a new thread and see if one of our gurus can help with the cause.
tootle pip
Mike
How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Thank you Mike. I am not sure where to find the zipped log file. I have been away from Logos for a while and just upgraded yesterday. I do like what I see but this mobile app anomaly is a show stopper for me!
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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Bob
Thank you Mike. I am not sure where to find the zipped log file
Mike's comment relates to the desktop app not the mobile one.
Sending the log through from the mobile app - which you have done - is the only option we have there.
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Okay, thank you Graham. I am concerned about the mobile app. I do have the latest (8.0.3) and while it starts up, I get the spinning Mac wheel which indicates it is downloading something but it crashes after 10-15 seconds or so.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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I am concerned about the mobile app. I do have the latest (8.0.3) and while it starts up, I get the spinning Mac wheel which indicates it is downloading something but it crashes after 10-15 seconds or so.
I share your concerns.
I flagged something similar yesterday at https://community.logos.com/forums/t/175095.aspx
Hopefully this can be identified and addressed quickly.
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I certainly agree! The email response I received indicated 4-5 business days for a response to my report! I know they must be busy but I hope it is quicker than that.
Bob
Bob Deacon
Ipad Air 2 (ios 9.7 (0014)
Windows 11 inside edition
Samsung S23
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