Course video controls no longer work

Trying to do a course on a MacBook Pro using the latest Logos Software is nigh on impossible, as the controls for the videos no longer work.

No matter where or how i click i cant get any response from any of the options.

I even uninstalled and reinstalled (painful and time consuming) to no avail.

This is getting more and more frustrating now as it's been like this for a while with no apparent fix coming. I didn't drop thousands of pounds on courses and materials not to be able to use them!

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Comments

MJ. Smith

You're correct that reloading the software rarely solves the problem. Can you be more specific about what does not work? volume control? pause? start? ...

David Taylor

https://community.logos.com/discussion/comment/1103403#Comment_1103403

Nothing works. I open the video in logos (see the image) None of the buttons work, click on them nothing happens. I can use the space bar to pause/play the video, but i cant get anything else to work.

JT (alabama24)

Which specific version of the Logos engine? MacOS? Can you provide a screenshot and name of resource?

David Taylor

https://community.logos.com/discussion/comment/1103408#Comment_1103408

Not sure why but the last post i added here hasnt shown up.

On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.

The above is the course im currently doing, however i've tried 10 others and they're all the same, no controls working. I even downloaded the media thinking it was a streaming issue.

I'm using the mac version, says Logos Bible Software 8.13 (8.13.0.0008)

Lewis Harper

https://community.logos.com/discussion/comment/1103409#Comment_1103409

David,

Check your program setting and make sure both your content and program scaling is set to 100%. this bug causes many problems

David Taylor

https://community.logos.com/discussion/comment/1103464#Comment_1103464

@Lewis tried that, nothing changed

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1103409#Comment_1103409

On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.

Apologies since can use Mouse for Course Video controls using Verbum 8.14 RC 1 (8.14.0.0010) on macOS 10.15.5 (albeit am puzzled by one control that a mouse click toggles display of line in control)

Check your program setting and make sure both your content and program scaling is set to 100%. this bug causes many problems

Mouse controls work using Content Scaling of 100% and Program Scaling of 100% so also curious about scaling settings.

Thankful for macOS System Preferences => Display that has Scaled resolution (for all applications).

Keep Smiling [:)]

David Taylor

https://community.logos.com/discussion/comment/1103477#Comment_1103477

Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything.

I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now

David Taylor

https://community.logos.com/discussion/comment/1103477#Comment_1103477

And it certainly isn’t helping that every time I post here I get a message saying I’m suspected of spamming so my post is being held for review. Not a good way to treat your customers

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1103478#Comment_1103478

Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything. I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now

David,

I am sorry to hear of the trouble you have been having.

We have certain standards in place to prevent spam posts. Occasionally these will block a legitimate user such as yourself, but we also double check on these posts and release them if this is the case.

I am not seeing a record of the emails that you previously sent, but of course we would like to help resolve this problem.

Please reply to the email I am sending you, and we will begin the process.