Course video controls no longer work
Trying to do a course on a MacBook Pro using the latest Logos Software is nigh on impossible, as the controls for the videos no longer work.
No matter where or how i click i cant get any response from any of the options.
I even uninstalled and reinstalled (painful and time consuming) to no avail.
This is getting more and more frustrating now as it's been like this for a while with no apparent fix coming. I didn't drop thousands of pounds on courses and materials not to be able to use them!
Comments
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You're correct that reloading the software rarely solves the problem. Can you be more specific about what does not work? volume control? pause? start? ...
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Nothing works. I open the video in logos (see the image) None of the buttons work, click on them nothing happens. I can use the space bar to pause/play the video, but i cant get anything else to work.
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Which specific version of the Logos engine? MacOS? Can you provide a screenshot and name of resource?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Not sure why but the last post i added here hasnt shown up.
On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.
The above is the course im currently doing, however i've tried 10 others and they're all the same, no controls working. I even downloaded the media thinking it was a streaming issue.
I'm using the mac version, says Logos Bible Software 8.13 (8.13.0.0008)
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David,
Check your program setting and make sure both your content and program scaling is set to 100%. this bug causes many problems
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@Lewis tried that, nothing changed
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David Taylor said:
On the video itself none of the buttons work at all. I can however use the spacebar to play/stop the video, but not to do anything else.
Apologies since can use Mouse for Course Video controls using Verbum 8.14 RC 1 (8.14.0.0010) on macOS 10.15.5 (albeit am puzzled by one control that a mouse click toggles display of line in control)
Lewis Harper said:Check your program setting and make sure both your content and program scaling is set to 100%. this bug causes many problems
Mouse controls work using Content Scaling of 100% and Program Scaling of 100% so also curious about scaling settings.
Thankful for macOS System Preferences => Display that has Scaled resolution (for all applications).
Keep Smiling [:)]
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Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything.
I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now0 -
And it certainly isn’t helping that every time I post here I get a message saying I’m suspected of spamming so my post is being held for review. Not a good way to treat your customers
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David Taylor said:
Can’t use the mouse, that’s what I’m saying. None of the buttons work, at all. I’ve had this for months and had no response to emails or anything. I didn’t drop thousands of pounds for resources that don’t work. It’s very frustrating and annoying. If this were a normal shop I’d of taken it all back and demanded a refund by now
David,
I am sorry to hear of the trouble you have been having.
We have certain standards in place to prevent spam posts. Occasionally these will block a legitimate user such as yourself, but we also double check on these posts and release them if this is the case.
I am not seeing a record of the emails that you previously sent, but of course we would like to help resolve this problem.
Please reply to the email I am sending you, and we will begin the process.
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