I have three libraries on my computer 2 Logos which is Libronix and WordSearch and now you want us to pay for an additional software. Plus all of my books are not available and still haven't migrated.
The software is free. You pay for resources (books) and some features. As a WordSearch user, you should have been given special discounts and bonuses. I know that you are not thrilled that WordSearch went out of business, but you should be thankful that someone bought the business and is continuing to support your previous purchases!
Plus all of my books are not available and still haven't migrated.
There is a special forum for WordSearch users. I will see if I can find the link. You should be able to get some of these specific questions answered there.
THIS link should show you the status of your WordSearch Library. THIS link is a more generic list of the migration of resources to Logos. THIS is the WordSearch forum.
You may need to contact FL to get some specific questions answered about your account. If you have questions about the free software engine, please let us know.
I have the software but why should we have to pay for the features? I have already spent money on what I already have. IJS.
Thanks for chiming in!!
I have the software but why should we have to pay for the features?
You aren't asked to pay for features that you already have the rights to, to the best of my knowledge. What do you believe you are being asked to buy again?
Customer service is not able to combine those? They have been really helpful for me.
The software is free. You pay for resources (books) and some features.
I think it would be helpful for long time Logos users to take into account the fact that separating software from features only makes sense to a Logos user because we've been conditioned by Faithlife. Most software that we purchase outside of the Logos ecosystem includes the features of said software. So it's understandable when new folks come over from another platform that the separation of software from features is a bit confusing and frustrating.
I understand the feeling of being frustrated that you've already paid for something, and then that thing got bought by another company that didn't offer you their version of that thing for free but expects you to pay again. They could have at least given all the Wordsearch users a Starter package (or at the very least Fundamentals) and then discounts to upgrade to a higher level. It seems like they just gave them Basic, which is already free for everyone. (Correct me if I'm wrong about that, but that's what it seemed like the announcement was saying.)
Thankful for reply by a Faithlife employee that included:
This is incorrect: Wordsearch users were not given Logos 8 Basic, but a custom version of Logos 8 that matches the features that were in the latest Wordsearch version they owned: https://files.logoscdn.com/v1/files/45561287/content.pdf?signature=B7M_mhfLktiAHHtsu8A5fek3BDg
Thread => Wordsearch-Logos Equivalent Features describes WS equivalents in Logos (noted many Logos features were not in WS 12 with migration chart & thread discussion including some WS features that are not in Logos). Surprising for me is new Feedback site having 1 vote for => Instant Verse Study with 4 votes for => Adult Questions for LESSONMaker and 17 votes => Illustration Manager
I have three libraries on my computer 2 Logos which is Libronix and WordSearch and now you want us to pay for an additional software.
Welcome [:D]
Please elaborate about "want us to pay for additional software." (if request is purchase again what you have, do want Faithlife to investigate/correct)
FYI: as a long time Logos & Verbum user, am cognizant about Faithlife using many marketing promotions to encourage wallets to cry [:'(]
Logos & Verbum have a licensing matrix of software features that can be unlocked. A number of features need Library resources for usable content: e.g. Syntax Search without Clause Visualization resources cannot be done.
Glad for book migration being in progress while Sad about not yet done => https://community.logos.com/forums/p/195163/1146410.aspx#1146410 while Thankful about Faithlife update progress, which should include a timeline this year (hopefully sooner rather than later)
Keep Smiling [:)]
Most software that we purchase outside of the Logos ecosystem includes the features of said software.
...but the software is free. That isn’t a trivial point.
Over the years I have paid thousands of dollars on various software applications which are worthless to me now. In fact my wife just made me throw away about 100 or so discs because they are worthless. If FL keeps their word, and also stays in business (unlike WordSearch), you could stop using Logos and come back 10 years later with a computer using not-yet-discovered technology and still have access to your library resources.
I made purchases of datasets up until about 3 years ago. I now have a subscription to Faithlife Connect. If I stop subscribing, it is true that I lose access to the PAID features I have not purchased.... but I will keep the ones I previously paid for, along with the free ones. That is a good and generous offer.
Some People complain that FL is a business... WordSearch didn’t go out of business because they were making money. If the business isn’t viable, it goes out of business.
Most software that we purchase outside of the Logos ecosystem includes the features of said software. ...but the software is free. That isn’t a trivial point. Over the years I have paid thousands of dollars on various software applications which are worthless to me now. In fact my wife just made me throw away about 100 or so discs because they are worthless. If FL keeps their word, and also stays in business (unlike WordSearch), you could stop using Logos and come back 10 years later with a computer using not-yet-discovered technology and still have access to your library resources. I made purchases of datasets up until about 3 years ago. I now have a subscription to Faithlife Connect. If I stop subscribing, it is true that I lose access to the PAID features I have not purchased.... but I will keep the ones I previously paid for, along with the free ones. That is a good and generous offer. Some People complain that FL is a business... WordSearch didn’t go out of business because they were making money. If the business isn’t viable, it goes out of business.
I get your point. And I don't take the approach of complaining that FL is a business because I do want them to stay in business. As someone who used to work in business (corporate finance no less) myself, I chose Logos over other options because I deemed them the most likely to stay in business so that I wouldn't lose my investment. What you call "a generous offer" I call good business for them because it helps us feel comfortable enough to continue investing thousands and even tens of thousands of dollars with them.
My point was simply that I can understand how new people can be confused and frustrated about the Logos way of doing things because it's different than what they're used to, and that long-time users should try to be more understanding of that when new folks come into the forums and complain (which is totally within their right to do). I'm just trying to be empathic is all.
