Countdown Clock Issue

The Church
The Church Member Posts: 2 ✭✭

I purchased a 5 minute countdown clock and when inserted into the Warm-Up section of the presentation it only plays down to the 2:51 mark. All of the options are greyed out, so I cannot make any changes. I've even gone as far to delete the countdown clock completely and re-insert it back into the presentation with the same issue. Please help. Thank you.

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    I purchased a 5 minute countdown clock and when inserted into the Warm-Up section of the presentation it only plays down to the 2:51 mark. All of the options are greyed out, so I cannot make any changes. I've even gone as far to delete the countdown clock completely and re-insert it back into the presentation with the same issue. Please help. Thank you.

    Greetings... and welcome to the forums.

    Your countdown clock should be in the 'Warm-up' section of the service plan. This allows the video to run its full length.

    If you place your countdown anywhere else then you need to ensure that the 'Automatically Advance time matches the length of the video.

    Also make sure that the presentation is fully synced before testing the countdown on air.Screenshot 2021-06-01 At 10.28.00

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Myke Harbuck
    Myke Harbuck Member Posts: 1,646 ✭✭✭

    Mike, out of curiosity, what are Notices? And how are the indented under a service item?

    Myke Harbuck
    Lead Pastor, www.ByronCity.Church
    Adjunct Professor, Georgia Military College

  • David Thomas
    David Thomas Member Posts: 3,272 ✭✭✭

    Mike, out of curiosity, what are Notices? And how are the indented under a service item?

    I'm not Mike but I assume this may be a "West of the Pond" vs. "East of the Pond" terminology [:D] What Americans call "announcements", Brits may call "notices"

    I can see the value of grouping certain "announcements" that recur so that a user could reuse a group of items then make date specific edits.

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • Myke Harbuck
    Myke Harbuck Member Posts: 1,646 ✭✭✭

    Mike, out of curiosity, what are Notices? And how are the indented under a service item?

    I'm not Mike but I assume this may be a "West of the Pond" vs. "East of the Pond" terminology Big Smile What Americans call "announcements", Brits may call "notices"

    I can see the value of grouping certain "announcements" that recur so that a user could reuse a group of items then make date specific edits.

    Thanks. Im more asking about how there are items that are indented under a service item. Ive never seen that before.

    Myke Harbuck
    Lead Pastor, www.ByronCity.Church
    Adjunct Professor, Georgia Military College

  • The Church
    The Church Member Posts: 2 ✭✭

    So, the clock is in the 'Warm Up' section of the presentation and when I attempt to adjust the end time it automatically reverts to 2 mins and 13 seconds. I'm not even sure how that happened to begin with as all I did was import it into the presentation.

  • David Thomas
    David Thomas Member Posts: 3,272 ✭✭✭

    Im more asking about how there are items that are indented under a service item.

    I group "social media" images within my pre-service loop

    I have a group of slides I use when we do communion (I can import the group into whatever place we are going to celebrate in this service)

    Whenever I import from Sermon Document, the slide come in as a group

    Hope this helps see some of the applications for an indented "group" in our use of the program.

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • David Thomas
    David Thomas Member Posts: 3,272 ✭✭✭

    It is easy to create a "group" which indents under the collapsible triangle [or ungroup].

    When I reuse, I can get a group of slide

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • Brandon Adent (Logos)
    Brandon Adent (Logos) Member, Logos Employee Posts: 245

    Hello, thanks for the report, and I'm sorry you're having trouble with this.

    I found the countdown video you're talking about in your sign feed, and it does look like something is wrong with the original file. I'll follow up with you via email to get you a proper copy, then fix the media in the Browser.