L9 Mobile won’t open on IPad since 9.13 release
I was working on my iPad yesterday when the Logos mobile app crashed. It won’t reopen at all. I’ve closed the app several times, closed all other apps, shut down the iPad, and reset the workspace. The Logos blue title screen appears for 20 seconds and then closes. The web version is the only way I can use Logos on my iPad. My iPad software is up to date with OS15.4.1 and Logos had just updated to 9.13.
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Having the same issue, deleted and reinstalled, didn’t work. It opens on iPhone but not ipad
Having the same issue, deleted and reinstalled, didn’t work. It opens on iPhone but not ipad
Welcome John! [:)] Sorry you are having troubles. [:s]
I suggest that you create a new thread in the mobile forum (this one). Make sure to provide as much info as you can (what device, OS, app version, etc.). Specifics are important details.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Having the same issue, deleted and reinstalled, didn’t work. It opens on iPhone but not ipad
John,
This problem has been fixed by our latest 14.1 update for our iOS apps. This update has gone live so recently that there might still be a sight delay before it becomes available on your side.
Please accept my apologies for the inconvenience that you experienced.
Thanks for reply, I deleted and reinstalled again today and it worked! Happy to have it working again.
You have done all of the things I would try except for one: Deleting and reinstalling the app. You can wait for an update if you would like, which may or may not fix the issue. One of the "fixes" FL recommends for the current issue that Android users are experiencing is to delete and reinstall. Since you are currently the only iOS user I am aware of having problems, we have no reason to assume the issue is related.
Deleting the app will mean that you will have to redownload any resources and notes on your device.
If the app were allowing you to get into the "help" section of the app, you could send logs, but from your description it doesn't sound like that is an option.
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Thanks JT, I appreciate the followup. Since I have over 32,000 items saved on my Mobile app I'll wait a few days to see if they can't come up with a solution. If that fails I'll go through the uninstall-reinstall process.
Lord's Blessing,
Rick
The best fix for many issues is a reinstall... For that reason I don't recommend most people downloading so many resources unless they are on the mission field without internet.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
BTW - A new version was just released. The release notes don't mention a bug fix, but its worth a try.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
It still won't load for me. I'll keep trying over the next couple of days.
After waiting a week I decided to try reinstalling the program. It's taken most of the last two days and I'm down to only 1800 items to upload but it's begun to randomly shut down when I'm using the program. I can still get back into the program and use it for a few minutes before it shuts down. Now that I can access the program is there something I should screenshot or a file I should save?
for clarification... I think you mean download. You HAVE downloaded 1800 items or you STILL NEED to download 1800?
You can email your logs to FL.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Downloading all of your library could be the problem too. The mobile app's best use case is to keep all but only the most frequently used books in the cloud. I used to download the entire library and often had performance issues on my iOS devices. I've stopped and now I download my Bibles, some dictionaries, lexicons and a few favorite study Bibles and commentaries, plus all the commentaries for whatever book of the bible I'm preaching through. Since doing this the last several years I've had far fewer performance issues.
Dr. Kevin Purcell, Director of Missions
Brushy Mountain Baptist Association
www.kevinpurcell.org