Unable to select text or use three-dot menu

James Fowlie
James Fowlie Member Posts: 32
edited November 20 in Resources Forum

Hi--

I looked to see if there was a similar report but I didn't find one. My apologies if I'm duplicating something.

Ever since the Nov 4th update, I can no longer select text for highlighting or to make notes in many, but not all, titles. It appears everything works as expected in bibles and reference texts, but not in monographs -- although that's my impression and not necessarily accurate.

As well, the three-dot menu and read-aloud icons do nothing -- but only when I am in those same books. The icons work as expected when I am in a bible.

I have reported this through the in-app Help option and have received a response that did not fix the issue. In addition, I've purged the cache and storage, uninstalled the app, removed myself from the beta program and reinstalled the app. Nothing has changed.

Thanks,
--J

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Comments

  • MJ. Smith
    MJ. Smith Member, MVP Posts: 53,031 ✭✭✭✭✭

    Desktop, web, or mobile? PC or Mac? OS version? which screen?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • James Fowlie
    James Fowlie Member Posts: 32
    https://community.logos.com/discussion/comment/1235084#Comment_1235084

    Hey MJ--

    Sorry... I'm dense some days.

    Verbum 10.1.1 (Build 1001010450) on Android 11
    Any reading tab that has a monograph (I think). I'm trying Ratzinger's Co-Workers of the Truth and Pitre's Paul: A New Covenant Jew.

    In addition, opening a new book does not move to the new tab. I'm often left on the old tab where I was before opening the new one.

    Everything worked wonderfully until November 5th when I got the Nov 4th upgrade.

    I've got plenty of other new quirky issues, as well, but I'm trying to keep it to one problem at a time.

    Thanks!
    --J

  • James Fowlie
    James Fowlie Member Posts: 32
    https://community.logos.com/discussion/comment/1235175#Comment_1235175

    I've just loaded the Logos app to see if there's any difference. It seems to be working correctly while the Verbum app is exhibiting many issues including the one I reported here.

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,427 ✭✭✭
    https://community.logos.com/discussion/comment/1235176#Comment_1235176

    I've just loaded the Logos app to see if there's any difference. It seems to be working correctly while the Verbum app is exhibiting many issues including the one I reported here.

    Are you running the same versions of both apps?

  • James Fowlie
    James Fowlie Member Posts: 32
    https://community.logos.com/discussion/comment/1235178#Comment_1235178

    Good question, Graham!

    I would have assumed so, as I am running the latest version of each. However, the Logos one that I just installed is 10.0.4 (Build 1000049400) while the Verbum app is several revisions later at 10.1.1 (Build 1001010450). Both report to be Last updated October 25, 2022.

    I was running the beta build of Verbum. However, when I started running into these issues, I exited the beta, did a complete data purge of Verbum, uninstalled the app and then reinstalled it again.

    However, the new install reported the same version as I had when I was part of the beta. I assumed that there was no active beta and that I just had the latest version.

    I can say that I am having several large issues with the most current Verbum app, of which this is the first. I have not yet reported any others.

    Thanks!
    --J

  • Donald Antenen (Logos)
    Donald Antenen (Logos) Member, Logos Employee Posts: 405
    https://community.logos.com/discussion/comment/1235190#Comment_1235190

    Hi James! I'm sorry you're having these issues. I am reporting them to our mobile team.

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