"Learn to Use Biblical Greek and Hebrew" video series

https://community.logos.com/discussion/comment/166853#Comment_166853

I humbly agree with Jason, as we purchased the video series with the expectations that the product (the DVD's) were of LOGO's quality that we have come to know and have confidence in. I still have faith in LOGO's that they will come through in their agreement to replace those DVD's with the replacement.

Logo's; I respectfully ask that you communicate to those who are expecting the replacements, as to your timeline as to there arrival.

Thank you!

Paul

Luuk Dondorp

https://community.logos.com/discussion/comment/166853#Comment_166853

I am sorry, Jason. You are right, I missed that. I have seen that post from Bob, but I forgot about it. Now I remember his promise. But at the end of this ( http://community.logos.com/forums/t/20187.aspx ) post - announcing the alphabet updates - there is a line telling us that they are working on it!

https://community.logos.com/discussion/comment/166857#Comment_166857

Hello Logo's,

I want to be very sensitive to this situation as well as respectful, so please understand I am smiling as I write this......[:)]

I have wriiten to Logo's customer service twice and have written on this forum a couple of times, asking when the replacement DVD's will be available (to this date, I have not been responded to). I like Jason, a couple of comments above, have not started this study until the new discs arrive. This is due to my desire for a consistent and uninterupted study.

Please respond to me, even if you have to tell me that the replacements disks are delayed. At least I know you are listening to me.

Sincerely and Humbly,

Paul Rose

MJ. Smith

https://community.logos.com/discussion/comment/168425#Comment_168425

I have wriiten to Logo's customer service twice and have written on this forum a couple of times, asking when the replacement DVD's will be available

To me this request seems a bit unreasonable. Because of the initial problems I would not be surprised if Logos were to go with a different duplicating company or at least write a new contract enforcing better quality control. We also do not know if the problems in the master require reediting or reshooting. These provide enough unknowns and negotiations that Logos would be foolish to commit to a date until they know all parties can deliver by that date. To some extent the current 'fiasco' is the result of trying to meet a date even after they had found problems. I don't want to see a repeat. [:)]

NetworkGeek

https://community.logos.com/discussion/comment/168475#Comment_168475

To me this request seems a bit unreasonable.

Unreasonable for a customer to ask when corrections to a product shipped with errors would be available? Come on now...

Is it ever "unreasonable" to ask? If your conjecture is in fact what is happening, why can't Logos state why they can't give a date, or promise some updates periodically on how it is going etc.? To grant them the right to silence given they have already shipped something they have admitted is below standard, is wearing the Logos-colored glasses a little too tightly. We are just asking for an update!

MJ. Smith

https://community.logos.com/discussion/comment/168644#Comment_168644

Unreasonable for a customer to ask when corrections to a product shipped with errors would be available? Come on now...

I wasn't responding to the question per se but to the implied frequency with which it had been asked - given the number of people who are asking. To me, the no answer implies that there is nothing new to report since the last time Logos answered. I would expect Logos to give a status update every couple of months. But I am constantly surprised by many posts on many topics the degree to which users of Logos 'demand' business information that one would never ask of other corporations. Mind you asking about corrections to a faulty product is appropriate for any corporation.

https://community.logos.com/discussion/comment/168659#Comment_168659

Hello Logos,

Any news on the replacement DVD's?

Thank you,

Paul

https://community.logos.com/discussion/comment/173711#Comment_173711

Hello Logos,

Any news on the replacement DVD's?

Thank you,

Paul

Hi, Paul. Others have been asking the same on other threads and nobody from Logos seems to have seen the questions. I don't think they peruse old threads. Could you do us a favor? Email Logos Customer Service and ask (customerservice@logos.com) and post back here what you hear from them? Thanks!

The latest info I have is quite old and it was that they were going to redo the editing on all the lessons instead of rushing out a quick fix for the alphabet lessons only (the fixes to those were posted as downloadable files), so it could take them some time. But I have no idea how long these things take to do.

https://community.logos.com/discussion/comment/173766#Comment_173766

I just wanted to let you know that I did write to the Logos Customer Service and as of this date, I have not heard from them as to a more definitive date as to the corrected DVDS.

Paul

https://community.logos.com/discussion/comment/175928#Comment_175928

Any update on this?

https://community.logos.com/discussion/comment/192095#Comment_192095

I have written a few emails to Logos regarding the time-table as to the replacement DVDs and all responses are that there is no set dates. I get the impression that they are avoiding the issue. (Forgive me if that sounds judgemental).

Paul

https://community.logos.com/discussion/comment/192106#Comment_192106

I have written a few emails to Logos regarding the time-table as to the replacement DVDs and all responses are that there is no set dates. I get the impression that they are avoiding the issue. (Forgive me if that sounds judgemental).

Paul

Nobody is intentionally avoiding the issue. It's just that it is hard to predict how long development work is going to take sometimes, and they can't always be giving a status update every couple of weeks because they'll end up with more angry people when they miss their target ship date than if they just kept quiet about it until they knew for sure. I got an email from Phil Gons today who says he's going to have someone give an official answer on the forum. He said: I’ve heard we have the finished files in hand.

But I'm guessing it could still be a few more weeks before the DVDs are arriving at people's addresses. They'll have to do careful checking to make sure there are no embarrassing errors like last time, burn the master disc and send it off for duplication, prepare the packaging, and send them out to everyone who purchased the initial version.

steve clark

https://community.logos.com/discussion/comment/192108#Comment_192108

Rosie,

Perhaps they are waiting also for the scheduled new feature to be added in the 4th quarter this year. i don't know what the Video Resources feature will do, but it might allow these Videos to be linked to run inside of L4.

(see Features Coming page)

https://community.logos.com/discussion/comment/192113#Comment_192113

Rosie,

Perhaps they are waiting also for the scheduled new feature to be added in the 4th quarter this year. i don't know what the Video Resources feature will do, but it very well could allow these Videos to be linked to run inside of L4.

(see Features Coming page)

I thought so at one point too, but someone else said that feature is to allow resources that have embedded videos to play those videos. Here's the thread where that was being discussed, and a list of some old resources that had videos built into them: http://community.logos.com/forums/p/19757/171580.aspx#171580

https://community.logos.com/discussion/comment/192108#Comment_192108

Nobody is intentionally avoiding the issue. It's just that it is hard to predict how long development work is going to take sometimes, and they can't always be giving a status update every couple of weeks because they'll end up with more angry people when they miss their target ship date than if they just kept quiet about it until they knew for sure.

I am not angry and I am not asking for a ship date. I am asking for an update. From your emails, it looks like you get updates from people like Phil Gons. A simple update from people who are involved in the project to tell us that "they are still working on it"; "apologies that it is taking so long but we have not forgotten about it" etc would be helpful. Remember, the DVDs came out quite a long time ago.

If the company does not want to be giving out status quo updates every couple of weeks...that is fine. But the last official news we heard was from Bob on July 5. That was over 4 months ago. I do not think I am being impatient. So the questions continue. And from time to time the question will come up again on the forum, until there is an answer concerning a product that was shipped defective.

https://community.logos.com/discussion/comment/192119#Comment_192119

I am not angry and I am not asking for a ship date. I am asking for an update.

And I'm trying to help you get an update.

From your emails, it looks like you get updates from people like Phil Gons.

No, I don't get updates in email in general. I emailed Phil today to ask because people had been asking why there hadn't been an update in a long time. And I posted what I heard as soon as I heard it. Anyone could theoretically have done that. Phil's email is readily available if you Google it. However it's probably best to have fewer people contact them to bug them (hence MVPs will tend to step forward into that role when we see that others are getting antsy about some news). But if you post on a forum, like you did here, when you want to know what's going on, someone will likely notice it and ask on your behalf, or a Logos employee will post a response if they know anything more than what was given in the last update.

Check back on this thread later today or tomorrow and there should be some sort of an update, since Phil promised, at my request, to get one to us.

In sum: you did the right thing. I wasn't putting down your query at all. I was just explaining (to the best of my knowledge) why Logos doesn't give updates more often, and giving you access to the best answer I could get for you for now, and hoping for more from Logos shortly.

Cheers! [:)]

Reuben Evans (Faithlife)

https://community.logos.com/discussion/comment/175928#Comment_175928

Thank you for your patience. We are in the final stages of preparing the files. Stay tuned for an announcement in the next several days.

https://community.logos.com/discussion/comment/192205#Comment_192205

Thank you all. Rosie, thank you as well.

Jason York

https://community.logos.com/discussion/comment/140530#Comment_140530

I found version 2 videos under my order summary under my account page for logos. The video sizes are really large, about 10 gigs for the three videos, so I think this is the full complete updated videos. I am trying to download the first one now.

I hope they also ship us the videos though too, the video downloads take hours because they are so large and the download actually failed a few times because of its size I think.

Jason

Jason York

https://community.logos.com/discussion/comment/193982#Comment_193982

I just watched one of them fully download, and it said "decompression failed," so their must be a glitch in the package or something, which further validates my desire for the actual discs. (of course just because they haven't said anything yet doesn't mean that they wont send us discs or give us the option to order them, so I am not complaining, I am just pointing out the benefit of getting the content on dvd instead of trying to download it [:D])The other problem is that if the download gets interrupted I have found that it wants to start over instead of finishing where it left off like many other downloads, which is problem for such large file sizes.

Matthew C Jones

https://community.logos.com/discussion/comment/193982#Comment_193982

I hope they also ship us the videos though too, the video downloads take hours because they are so large and the download actually failed a few times because of its size I think.

Thanks for bringing this to everybody's attention. I'm also hoping the videos ship on DVD. My network hub is dropping connection with my ISP every half hour or so. (& Those files are HUGE! )

Terry Poperszky

https://community.logos.com/discussion/comment/193985#Comment_193985

I just watched one of them fully download, and it said "decompression failed," so their must be a glitch in the package or something, which further validates my desire for the actual discs. (of course just because they haven't said anything yet doesn't mean that they wont send us discs or give us

Ok, I downloaded one, and got the same message. I then went into my downloads folder, found the .zip file and extracted it, it works just fine.

Graham Owen

https://community.logos.com/discussion/comment/193985#Comment_193985

I am just pointing out the benefit of getting the content on dvd instead of trying to download i

I may need to wait for the DVDs as Chrome is currently estimating the download time for these files in days!!!

https://community.logos.com/discussion/comment/194001#Comment_194001

When I purchased mine, I received a DVD. So I am very sure they will be shipping new DVDs and we just have to wait for the official announcement.

https://community.logos.com/discussion/comment/193982#Comment_193982

These aren't showing up on My Account page. Did everyone who ordered these get the updates?

Terry Poperszky

https://community.logos.com/discussion/comment/194014#Comment_194014

These aren't showing up on My Account page. Did everyone who ordered these get the updates?

Click on your original order number on the order history page and it will bring up the download page.

Matthew C Jones

https://community.logos.com/discussion/comment/194014#Comment_194014

These aren't showing up on My Account page. Did everyone who ordered these get the updates?

They are under the original order page (June 22nd on my order page.)

https://community.logos.com/discussion/comment/194020#Comment_194020

Click on your original order number on the order history page and it will bring up the download page.

Thanks. I'm getting very strange results:

Maybe there's a browser problem? I use IE8.

https://community.logos.com/discussion/comment/194028#Comment_194028

Went and looked at the source coding for the page. I can see that the zip files are in there somewhere, but I don't know how to access them.

https://community.logos.com/discussion/comment/194031#Comment_194031

Success! Using ctrl-f to search for "Greek-v2" brought up the bottom of the page with the download files!

Terry Poperszky

https://community.logos.com/discussion/comment/194032#Comment_194032

Knew you could do it Pam!

Terry

Randle Bond

https://community.logos.com/discussion/comment/194033#Comment_194033

uggh.... download take 3! There goes my download limit for the month

I think when asking us to download such big files we need a download manager of some sort! I use one, but the logos website won't let me resume the download

https://community.logos.com/discussion/comment/194277#Comment_194277

uggh.... download take 3! There goes my download limit for the month

I think when asking us to download such big files we need a download manager of some sort!

They didn't ask us to download the files. They are sending us a DVD as well, so we could wait for that if we don't want to download. I guess it's too late for you. [:(]

Matthew C Jones

https://community.logos.com/discussion/comment/194279#Comment_194279

They didn't ask us to download the files. They are sending us a DVD as well, so we could wait for that if we don't want to download. I guess it's too late for you.

According to the email I got today Logos will only send the DVDs if I request them before December 3rd.

Here is a partial excerpt:

"If you prefer not to download the new videos, you can request a free replacement DVD. 

To request a new DVD, please verify that the shipping address in your account is 
correct, and then send an email with your name to greekhebrewvideos@logos.com 
prior to Friday, December 3, 2010. Your DVD will ship in mid-December. "

https://community.logos.com/discussion/comment/194307#Comment_194307

They didn't ask us to download the files. They are sending us a DVD as well, so we could wait for that if we don't want to download. I guess it's too late for you.

According to the email I got today Logos will only send the DVDs if I request them before December 3rd.

Here is a partial excerpt:
"If you prefer not to download the new videos, you can request a free replacement DVD.

To request a new DVD, please verify that the shipping address in your account is
correct, and then send an email with your name to greekhebrewvideos@logos.com
prior to Friday, December 3, 2010. Your DVD will ship in mid-December. "

That's weird. That's not what the email I received yesterday said. Mine said:

We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December.

Please verify that the shipping address in your account is correct at https://www.logos.com/user/details

Mark Stevens

https://community.logos.com/discussion/comment/194319#Comment_194319

I received the same email as Rosie. Maybe international customers are getting different emails (I think Rosie is in Canada?)

How hard is it to get a clarification from Logos?

https://community.logos.com/discussion/comment/194337#Comment_194337

How hard is it to get a clarification from Logos?

It should just take an email. I'll ask someone I've communicated with in the past about the DVD series, and get back to you once I have an answer.

Don

https://community.logos.com/discussion/comment/194028#Comment_194028

Click on your original order number on the order history page and it will bring up the download page.

Thanks. I'm getting very strange results:

Maybe there's a browser problem? I use IE8.

Click the "compatibility view" icon. Looks like a broken page to the right of the address bar.

https://community.logos.com/discussion/comment/194383#Comment_194383

Click the "compatibility view" icon. Looks like a broken page to the right of the address bar.

Thanks, Don! Never noticed that one before.

Sam McCloud

https://community.logos.com/discussion/comment/194432#Comment_194432

I live in the US; here's my copy of the email:

Updated Videos Now Available - Learn to Use Biblical Greek and Hebrew with Logos Bible Software

...

You are receiving this email because you have purchased Learn to Use Biblical Greek and Hebrew with Logos Bible Software.

http://www.logos.com/product/5876/learn-to-use-biblical-greek-and-hebrew-with-logos-bible-software

We have recently released updates for all the videos.

You can download the updated videos for free right now. Here's how:

1. View your orders at https://www.logos.com/user/orders

2.
Click on the order number next to Learn to Use Biblical Greek and
Hebrew with Logos Bible Software. This will take you to the Order
Summary page.

3. Scroll to the bottom and download Hebrew-v2.zip, Greek-v2.zip (Part 1), and Greek-v2.zip (Part 2).

4.
After you download, unzip the files and move them to the directory
where your Learn to Use Biblical Greek and Hebrew with Logos Bible
Software videos are saved.

If you prefer not to download the new videos, you can request a free replacement DVD.

To
request a new DVD, please verify that the shipping address in your
account is correct, and then send an email with your name to greekhebrewvideos@logos.com prior to Friday, December 3, 2010. Your DVD will ship in mid-December.

Logos Bible Software
1313 Commercial St.
Bellingham WA 98225-4307
cs@logos.com
800-875-6467

Mark Barnes

https://community.logos.com/discussion/comment/194587#Comment_194587

My email ended differently (I'm in the UK, and the email also included UK contact details):

We will also send you a new replacement DVD free of
charge. New DVDs will ship in mid-December.

Please verify that the shipping address in your account
is correct at https://www.logos.com/user/details

Ted Hans

https://community.logos.com/discussion/comment/194591#Comment_194591

This is the content of the email I received from Logos and I live In the UK

You are receiving this email because you have purchased Learn to Use Biblical
Greek and Hebrew with Logos Bible
Software.

http://www.logos.com/product/5876/learn-to-use-biblical-greek-and-hebrew-with-logos-bible-software

We
have recently released updates for all the videos.

1. View your orders at
https://www.logos.com/user/orders

2. Click on the order number next to
Learn to Use Biblical Greek and Hebrew with Logos Bible Software. This will take
you to the Order Summary page.

3. Scroll to the bottom and download
Hebrew-v2.zip, Greek-v2.zip (Part 1), and Greek-v2.zip (Part 2).

4. After
you download, unzip the files and move them to the directory where your Learn to
Use Biblical Greek and Hebrew with Logos Bible Software videos are
saved.

We will also send you a new replacement DVD free of charge. New
DVDs will ship in mid-December.

Please verify that the shipping address
in your account is correct at https://www.logos.com/user/details

Logos
Bible Software
1313 Commercial St.
Bellingham WA
98225-4307
customerservice@logos.com
1-360-527-1700
0871-218-1700 (UK
discounted line)
1-800-875-6467 (toll free in the USA)

Nelson Yuen

https://community.logos.com/discussion/comment/194596#Comment_194596

Anyone receive new DVD from Logos? I am in HK, and still not receive DVD yet. Will Logos really send out to all who purchased this product?