Logos wont start...

cc Matthews said:

it just "signs in" then shuts right down..

any help?

To help, please reply with log files.

Wiki page Mac Troubleshooting => How to Report Bugs in Logos 4 Mac section has log posting steps that includes link to Logos Log Scribe

Keep Smiling [:)]

cc Matthews said:

4834.Logging.zip

Indexer.log file shows Logos 4.2a SR-5 version (along with message: run for a user other than the last logged-in user).

Wonder if only user on Mac ?

Logos4.log file shows Logos 4.3 Beta 1 version.  Apologies, Logos inadvertently released Logos 4.3 Beta 1 to stable channel for few minutes before download link was corrected.

At this point, need to manually update "Logos Bible Software 4" application to newer Stable or Beta version, can use Update Error steps to download and install.

If choose Stable version, need to Delete logos4 in hidden folder ".mono" ( ~ represents home directory path, nominally /Users/username )

1. Finder => Go menu => Go to Folder... => ~/.mono/registry/CurrentUser/software (Go) => Delete logos4
   OR
2. Open Terminal (inside Utility folder in Applications)
3. rm -rf ~/.mono/registry/CurrentUser/software/logos4
4. Quit Terminal

Likely will need to Delete CopyBibleVerses.db in ~/Library/Application Support/Logos4/Documents/qzay9ycm.osk/CopyBibleVerses/

Note: Stable deletions based on forum discussion Fix for 4.2a SR-5 Update Issue

Wiki page has Logos 4 Beta Program information and risks.

Observation: Logos 4.2b and Logos 4.3 Beta 5 check your indexes; if needed, will rebuild them.

If update successful, smile  If not, please post new set of logs.

Keep Smiling 

Lance Whitmore said:

Same problem here.. I have deleted the folders and files you suggested and have downloaded the software and the same issue occurs..  Starts the homepage begins to form then the application closes, no joy.

I also deleted the application from the finder application folder, started reinstall and the same result happens.

Now what?

Welcome [:D]

Indexer.log file looks fine, however Logos4.log file has 2 crashes: "database disk image is malformed" so syncing not happening and Home Page not displaying.

For Home Page, please delete /Users/Ligoweth/Library/Application Support/Logos4/Documents/elhnzg1j.5x8/LocalUserPreferences/PreferencesManager.db 

Apologies: for syncing, not know which database file(s) to delete.

If want to delete and recreate all database files, can use wiki => Reset Logos 4 User Files

Keep Smiling [:)]