I got the wrong book
I thought I was buying the 3:16 promise and got 5 questions instead http://vyrso.com/product/12391/five-little-questions
also this is same book
http://vyrso.com/product/11262/five-little-questions-that-reveal-the-life-god
Comments
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Randall - I guess this is where the "Beta" comes in. You should be able to contact customer service (via phone or email) and get a refund. I have purchased over 25 books and have not had a problem, but we have seen some glitches along the way. Most of the time it is just the wrong book cover. In this case, the book cover & product description line up (although the book title matches what you received.)
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I got a $10 book for $3 but still not what I wanted lol I sent an email. I was buying it as a test as well to see if it would be downloaded to logos 4 that part worked great. However wrong book
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I called and got credited and he is having the book pulled and said would email when book is corrected. The person was able to open up the book and see it was wrong so no problem.
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Randall,
Our apologies for delivering the wrong book! I will work with the Vyrso team to make sure the problem is fixed, and let you know when we have the problem figured out. Again I apologize for any inconvenience, let me know if there is anything else I can do for you.
Brian
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So awesome I just started Logos 4 (Monday afternoon) and the book was replace by the right one. You all rocks. I will be buying more books from this site because customer service rocks. I now have Max Lucado "The 3:16 Promise"
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Brain,
They locked the book and gave me a refund however site says I still own the book so I can't buy it again can someone please go in to my account and reset this book to do not own so I can buy it again?
http://vyrso.com/product/12391/the-3-16-promise-he-loves-he-gives-we-believe-we-live
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Randall,
I will work on it with our team and make sure you can buy it soon. My apologies for all of the difficulties you have had!
Thank you for being patient.
Brian
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Thanks just for information refund is done I was credited back 2 days ago from bank.
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Randall Lind said:
Thanks just for information refund is done I was credited back 2 days ago from bank.
Randall,
Glad to hear your refund was received! For all of the trouble you have encountered we have unlocked the book for you, again we apologize for any inconvenience this has caused you. Feel free to provide feedback on your reading experience, I hope you enjoy the book!
Warm regards,
Brian
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Brain,
Thanks for all the help. Next time I will make sure title/information matches cover before buying.
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