Reading plans temporarily disabled
Reading plans will be temporarily disabled for the next few days while we transition services to the new sync framework. This was not part of our transition plan but became necessary due to some timing issues. I'm sorry if you've been using this feature and it's now unavailable. We're working to bring it back quickly and be compatible with Logos 4.5a.
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Is there a target time frame?
Dave said it would be down for a few days. Additionally, an update to the mobile app will be required. Currently, the update is in private beta (RC2 status). I do not know when the update will be pushed out to everyone. Hopefully that is included in Dave's "few days," but I have no inside knowledge.
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So, just to make sure I am having the same problem as everyone else; does the reading plan even show up on your phone right now? I was wondering if I (or my two year old) had deleted the reading schedule or if it is temporarily disabled as mentioned? This has been so helpful for me staying in the word everyday. If it was deleted, how do I get it back?
Dusti,
Reading plans have been disabled, meaning they do not display on the device at all. It hasn't been deleted, it'll return as soon as they re-enable reading plans on mobile devices.
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So, just to make sure I am having the same problem as everyone else; does the reading plan even show up on your phone right now? I was wondering if I (or my two year old) had deleted the reading schedule or if it is temporarily disabled as mentioned? This has been so helpful for me staying in the word everyday. If it was deleted, how do I get it back?
Dusti,
My reading plans still show up on my PC, if they show up there for you, read them from there.
I was wondering if I (or my two year old) had deleted the reading schedule
I can relate. [:)]
If it was deleted, how do I get it back?
Do you have Logos for Mac or PC? Your reading plan should be there.
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Thanks for the info. I wondered what had happened and thought maybe having a leap day had messed things up. Glad to know it's just a coming upgrade.
An email notification would have been nice. I wasted an hour reinstalling my iPad software and reinstalling the program.
disabled for the next few daysI am glad I was a week ahead on my reading, but it has now been a week. Are we close to re-enabling this feature? Or is a few days going to turn in to weeks?
“... every day in which I do not
penetrate more deeply into the knowledge of God’s Word in Holy Scripture
is a lost day for me. I can only move forward with certainty upon the
firm ground of the Word of God.”
Any updates on this? I am pretty new here so if updates are already posted somewhere else, can someone point me in the right direction? I believe we have been without these for around a week. I'm able to get to my plan on my desktop, but would like to be able to go straight to my iPad to do reading when I wake up each morning. Thanks!
Nothing has been posted yet about the update. I hope it comes soon. I also do all my reading plans on the IPad. When I updated my computer to 4.5a and the Logos app was still at 2.0.2 reading plans stopped syncing to my computer. When they disabled the app all my reading plans were up to date on it. I hope they get this on Itunes soon, cause I got a whole lot of catching up to do.
The only reading plan that is up to date, are the ones that would not transfer to the IPad, my Bible reading plans. So the good news is they are up to date.
This is either the most difficult project the Logos team has faced, or it's of secondary priority, or there is a need to upgrade the techs who are working on it.
Comments like these are unhelpful to anyone, especially since the likelihood you have any idea of the complexity involved in deploying a large scale service.
It's one thing to express your anticipation or eagerness for the new service, but another thing entirely to throw people under the bus whom you've never met, have no idea what problems they are facing, and no appreciation of their desire to deliver a functional service.
This is either the most difficult project the Logos team has faced, or it's of secondary priority, or there is a need to upgrade the techs who are working on it.
Comments like these are unhelpful to anyone, especially since the likelihood you have any idea of the complexity involved in deploying a large scale service.
It's one thing to express your anticipation or eagerness for the new service, but another thing entirely to throw people under the bus whom you've never met, have no idea what problems they are facing, and no appreciation of their desire to deliver a functional service.
And Gary - you have a complete disregard for those who do not have the 'recognise irony' gene. Shame on you!
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
One thing can be said for sure. the fact that the reading plans are still disabled stretches the meaning of the original posts phrase "for the next few days." Logos has created an expectation that needs to be better managed. Updates regarding this issue would be appropriate.
One thing can be said for sure. the fact that the reading plans are still disabled stretches the meaning of the original posts phrase "for the next few days." Logos has created an expectation that needs to be better managed. Updates regarding this issue would be appropriate.
Garrett -
Have to say I'm in agreement. I don't actually use the desktop software (yet, anwyay). I just found out about the Ipad app around 3 weeks ago. It seemed like it fit my needs better than any other app. I could save my notes and have my reading plan at my disposal. Would work out perfectly for the upcoming business trip I had. I had the ESV study Bible in hard copy, but this would keep me from having to lug it around on my trip.
Wouldn't you know, the day before the trip the reading plans stopped working. While I know that the syncing of reading plans may be a frivolous thing to complain about for some, but for me, it was about 50% of the reason I plunked down the $50 bucks to re-purchase an electronic version of the study Bible I'd been using. I'm continuing to use it, and appreciate the fact that the app itself is free.
I have to say that if this were any other service, I've got a feeling we'd all be in an uproar. For example, I know with most cell phone plans we get voice mail and text messaging for free. Imagine our cell phone company disabling for a few days before telling us they were giving us an upgrade. And once they did announce the upgrade, they told us we'd get our voice mail and text messaging back in a few days. Meanwhile, 2 weeks pass with no more updates.
To reiterate, the voice mail and text messaging are FREE, but a decent portion of the reason we purchased the cell plan to begin with was due to having text messaging and voice mail.
I can appreciate the complexity of the system Logos is trying to implement. I can appreciate that the user volume has likely gone up significantly and scalability has to be built into the syncing process. What I can't understand is why I wake up every morning looking for an update to when this issue will be resolved and all I see is that the reading plans will be disabled for the next few days.
In these areas a service company must avoid two common problems that Logos sometimes fall into. 1. Setting dates that continue to slip to a ridiculous point. 2. Not communicating about dates at all.
I have been waiting for fixes for large highlights since the release of Sync 2. While the fix is apparently done, it awaits the inclusion of the reading plans implementation. A few days - no big deal. However, weeks of expectation becomes frustration. Other than an unofficial word from Alabama (thanks for this by the way), nothing. Not sure how a couple of days can turn into weeks - definitely need to provide updates when this occurs (actually as an ex software I guy I can - but even more the reason to communicate once an expectation has been set).
The other problem that arises is when no dates of any kind are given and/or no vision/plan is cast. Likely this comes as a result of giving dates that continually shift (as this one), and users go balistic. It becomes easier to give no dates than face the heat for a missed date. I am amazed at sometimes how unChiristian the comments can become.
Is there an answer? I believe that great customer service is when a company sets realistic expectations - casting vision and implementation plans - and then delivers. Do things happen? Of course. And these are opportunities to communicate and make users feel that a company understands and is taking appropriate actions to make things right. Perhaps an on going regular set of posts/blogs that provide development/maintenance updates would help. I know that there are some limitations in not wanting to give competitors too much info, but providing something would help. Frustrations arise when a vacum exists. Wild speculation runs rampant in these situations. Dissatisfaction grows exponentially. Establishing a reputation of delivering as promised and providing continual communication in all cases is critical.
The other side of this responsibility is that Logos users must respond appropriately (unfortunately this may never happen based on years of browsing the forums).
Logos is a great company with a great product. But it has areas that could be improved, especially as it expands its reach into the future.
One thing for all of us to remember is that the reading plan sync is one piece of a much larger product that for the most part work really well; not to mention the fact that Logos provides it FREE. While the reading plans not working frustrates me too.I am still thankful for a wonderful product that allows me to do a lot of study while on the go. If you are like me, it is easy to fixate on the negative instead of the positive. The positive is that we have a great mobile app that will be even better once the "reading plan" issue is resolved.
There is some inherent delay built into Logos updates for iOS as they await approval from the appstore. I'm guessing this process is even more delayed now that everybody is submitting the OS 5.1 updated software.
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org
Just a reminder that the issue is not really the additional delay (delays are part of life). The issue is how to establish and manage customer expectations (at least for me).
Note: The update has not yet been released for Apple review (at least not as of last week). So we can't just assume it is an Apple update problem.
Users (customers) should neither beat up people in an unChristian manner nor should we merely ignore mistakes in customer service. In order to reach its full potential Logos needs to be aware when it impacts customer's perceptions. Pointing this out is not (or at least should not) be an unkind action, but merely customer feedback about perception of service. I believe that Logos desires this feedback - better to receive feedback than lose customers.
Free? Have you looked at the price of Logos? With prices starting at $150.00 and capping out at $1700.00 I don't think you can call any feature free.
Logos - all you need to do is inform us what is going on!!
It was confirmed to me today that Logos is trying to get the app (2.1) through the approval process with Apple.
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Thanks Dave and team for this update.
I look forward to the sync of reading plans when they are unveiled.
AMEN!!!
Thank you for the information. Have spent quite a bit of time trying to figure out why my iPad wasn't listing a new reading plan. Thanks so much for this great feature and amazing product. Look forward to the unveil as well.