Why are not User Manuals Free?

This just kinda rubs me raw... You buy L5 Gold, upgrade to L6 Gold, upgrade that to the Silver Pentecostal & Charismatic package AND YOU WANT ME TO BUY A USER MANUEL for $14.95 Shame on you Bob and Faithlife!!!

I have never bought any product that didn't come with a user manual for free no product but yours!

https://www.logos.com/product/48987/logos-6-whats-new

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Comments

Matthew C Jones

https://community.logos.com/discussion/comment/698130#Comment_698130

I can learn at least 5 times as fast with a manual than with a video course.

Please Faithlife, focus on helping your customers use your products better.

I am the same way, the videos are good, but I learn a lot faster with a manual.

I was the same way until I started losing my eyesight. I can no longer see the printed page so videos are my only option.

Matthew C Jones

https://community.logos.com/discussion/comment/696705#Comment_696705

The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

Charlene

https://community.logos.com/discussion/comment/699142#Comment_699142

The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

That is exactly what I want...I thought I had stated that somewhere...but who knows where, I don't have a clue![:)]

Mark

https://community.logos.com/discussion/comment/699158#Comment_699158

The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

That is exactly what I want...I thought I had stated that somewhere...but who knows where, I don't have a clue!

[Y]

Rod Bergen

https://community.logos.com/discussion/comment/699838#Comment_699838

[Y] [Y]

Dan Francis

https://community.logos.com/discussion/comment/699972#Comment_699972

https://wiki.logos.com/Logos_6.1

Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.
We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.

Claude Brown Jr

https://community.logos.com/discussion/comment/700029#Comment_700029

https://wiki.logos.com/Logos_6.1

Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.

We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.

I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

Scott E. Mahle

https://community.logos.com/discussion/comment/700035#Comment_700035

I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

Bruce Dunning

https://community.logos.com/discussion/comment/700035#Comment_700035

I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

Here is a screen shot of what this means.

Edit: I posted this before I saw Scott's post.

Claude Brown Jr

https://community.logos.com/discussion/comment/700029#Comment_700029

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Thanks for the screen shots but I was really talking about is the phrase "The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource" The updated resources dropdown is not a new functionality and there is no "The Logos Help (from the Help menu, or F1) in that dropdown box. updated resources yes but no Logos Help, just a list of updated resources as usual. Or am I still missing something?

By the way the items that they update are a little disconcerting since it seems that either they are constantly being repaired or updated since purchase. It reminds me of the Microsoft model of charge them and then repair the product along the way upgrade get more funding and then continue to repair up to the next upgrade. Or am I still missing something?

Claude Brown Jr

https://community.logos.com/discussion/comment/700107#Comment_700107

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Thanks for the screen shots but I was really talking about is the phrase "The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource" The updated resources dropdown is not a new functionality and there is no "The Logos Help (from the Help menu, or F1) in that dropdown box. updated resources yes but no Logos Help, just a list of updated resources as usual. Or am I still missing something?

By the way the items that they update are a little disconcerting since it seems that either they are constantly being repaired or updated since purchase. It reminds me of the Microsoft model of charge them and then repair the product along the way upgrade get more funding and then continue to repair up to the next upgrade. Or am I still missing something?

I think I got it. Did they intend to say "...from the command box, type help and the drop down box and help will appear like a personal book"?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/700107#Comment_700107

"The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource"

Thankful can open "Logos Help" resource (which has Table of Contents) and Help at the same time:

Keep Smiling [:)]

Kevin A. Purcell

https://community.logos.com/discussion/comment/700029#Comment_700029

https://wiki.logos.com/Logos_6.1

Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.

We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.

This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help.

DMB

https://community.logos.com/discussion/comment/700207#Comment_700207

I'm very curious how exactly they propose to maintain this resource. I already built a PB from their help file, complete with headers, TOC, etc.

But when I was doing that, I knew I'd be 'up a creek without a paddle' the minute they updated Logos with anything significant ... all my highlights would potentially be 'lost in space'. So I figured to use it for just learning, with the assumption of dumping everything with Logos updates.

But .... we shall see. Maybe each major update, they destroy your help highlights, notes, etc. Clean slate. Even multiple help resources effectively dumps all your notes and highlights.

It'll be interesting.

Eli Evans (Logos)

https://community.logos.com/discussion/comment/700241#Comment_700241

Maybe each major update, they destroy your help highlights, notes, etc. Clean slate.

May it never be! Your content (ie, what you typed in the note) will not be destroyed by resource updates, but the note itself may become unattached. If you take a note or highlight in particular version of a help resource, and then we update that resource such that the text you took the note/highlight on no longer exists, or is no longer in the same place, we'll a) try to find the text in the same article if we can and attach the note there, and if not, b) the note/highlight will remain in the note file where it was saved, but as an unattached note (I guess that's what you mean by "lost in space").

This is the same process that happens when we fix typos in any resource -- and Logos is better than most other readers in this respect. The only difference is that help files normally see more extensive edits than typo fixes. But even if we add whole articles, we should be able to keep notes you've taken intact and in place for the most part.

Even multiple help resources effectively dumps all your notes and highlights.

Unfortunately, any notes you've taken on Denise's PBB will not be automatically transferred over to the official Help resource, because they're different resources. You can use the new "edit attachments" feature in L6 to change the attachment point for each note: https://community.logos.com/forums/t/92683.aspx

Eli Evans (Logos)

https://community.logos.com/discussion/comment/700207#Comment_700207

This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help

The Help menu is still there and still shows Help.

Rod Bergen

https://community.logos.com/discussion/comment/700207#Comment_700207

This is a bad idea for new users

I think that this is a great idea. A new user will quite quickly find how the help function is dealt with in Logos.

Having this as a searchable resource is the first step in producing a user manual, which IMHO is one of the biggest gaps in the Logos software at present.

Hopefully, this will develop into the long requested comprehensive user manual.

Michael March

https://community.logos.com/discussion/comment/700296#Comment_700296

Just help me understand this. I typed "kindle" in the help box just as a test case, as I set up my "send to kindle" yesterday using instructions from the forums. I did eventually accomplish this but took awhile. As far as my search of help knows, the word does not exist. If this is an inline search, than I assume there is no help to accomplish "send to kindle" in the help files? Is this correct? Does this help window truly search the entire contents of help files and is it being updated?

Thanks, just struggling to accomplish more on logos and looking for all the help I can get.

Eli Evans (Logos)

https://community.logos.com/discussion/comment/700309#Comment_700309

Just help me understand this. I typed "kindle" in the help box just as a test case, as I set up my "send to kindle" yesterday using instructions from the forums. I did eventually accomplish this but took awhile. As far as my search of help knows, the word does not exist. If this is an inline search, than I assume there is no help to accomplish "send to kindle" in the help files? Is this correct? Does this help window truly search the entire contents of help files and is it being updated? Thanks, just struggling to accomplish more on logos and looking for all the help I can get.

Hello, Michael. I'm sorry, there isn't a help article on "Send to Kindle" right now. We've written one and it will be included in the next update of the help resource, which will be coming very soon. In the meantime, https://www.logos.com/training/logos6/desktop/send-to-kindle is probably the best official documentation. There are some forum threads, too. https://community.logos.com/forums/t/92620.aspx

The Help tool searches and displays exactly the same content as the Help resource that can be opened in the library. (If you own both Verbum and Logos, you may have multiple help resources in your library, and the Help tool only searches one of them.)

We will be updating this resource frequently and soon.

DMB

https://community.logos.com/discussion/comment/700295#Comment_700295

Thank you, Eli!

Michael March

https://community.logos.com/discussion/comment/700318#Comment_700318

thank you. Yours is a tremendously helpful program to support weekly Bible Studies and sermons and I appreciate the continued labor to make it even better. This is one pastor whose ministry is greatly enhanced by your efforts, and the blessing is then multiplied to others.

I will keep checking the help files as needed...

Rod Bergen

https://community.logos.com/discussion/comment/700318#Comment_700318

We will be updating this resource frequently and soon.

[Y]

Dan Francis

https://community.logos.com/discussion/comment/700207#Comment_700207

This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help.

I respectfully disagree the question mark should be clue enough for anyone who has used a computer very long and now typing help in your Library window will take you the resource seems very intuitive (but I may be a very poor example as I found dragging a disk to the trash can on an old mac a logical way to eject a disk). I would agree a person who is introduced to computers and immediately gets Logos might be at a disadvantage but this seems to me to likely be a very small minority of users.

-dan

Eli Evans (Logos)

https://community.logos.com/discussion/comment/700382#Comment_700382

This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help.

I respectfully disagree the question mark should be clue enough for anyone who has used a computer very long and now typing help in your Library window will take you the resource seems very intuitive (but I may be a very poor example as I found dragging a disk to the trash can on an old mac a logical way to eject a disk). I would agree a person who is introduced to computers and immediately gets Logos might be at a disadvantage but this seems to me to likely be a very small minority of users.

-dan

Good news: Both ways of accessing Help are available now, and will be for the foreseeable future.

Bruce Dunning

https://community.logos.com/discussion/comment/700394#Comment_700394

Good news: Both ways of accessing Help are available now, and will be for the foreseeable future.

And it is especially useful now that an inline search can be done. [Y]

GaoLu

https://community.logos.com/discussion/comment/700399#Comment_700399

Inline search in Help--a wonderful discovery! Thanks.

Kevin A. Purcell

https://community.logos.com/discussion/comment/700394#Comment_700394

Good news: Both ways of accessing Help are available now, and will be for the foreseeable future

That's good. I misunderstood a previous comment to say these would replace the help menu.

Fred Robbins

https://community.logos.com/discussion/comment/678245#Comment_678245

That should not be a reason to increase the price!!