iPad STILL won't allow text selection in Scrolling View
This was addressed previously, but still no fix.
(Just keeping the fire stoked.)
Eating a steady diet of government cheese, and living in a van down by the river.
Comments
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Highlighting has always been supported in scrolling view, so can you please give a few more details (cf. https://community.logos.com/forums/t/118697.aspx ).? Please see this screencast: https://monosnap.com/file/9lxtVR5WXTCQK73KGo9QCoCXBigZbO .
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I have this problem, but its inconsistent. It works in one part of a book, but not another. When it doesn't work, I temporarily get a loupe, but it disappears quickly. No amount of tapping, holding, or dragging can make it reappear or get a menu.
"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton
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Ben said:
I have this problem, but its inconsistent. It works in one part of a book, but not another. When it doesn't work, I temporarily get a loupe, but it disappears quickly. No amount of tapping, holding, or dragging can make it reappear or get a menu.
What about rotating the device or turning on/off scrolling view?
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Kevin Byford (Faithlife) said:
Highlighting has always been supported in scrolling view, so can you please give a few more details (cf. https://community.logos.com/forums/t/118697.aspx ).? Please see this screencast: https://monosnap.com/file/9lxtVR5WXTCQK73KGo9QCoCXBigZbO .
Kevin, we've already done threads on this, and I provided details, including sending a bug report (or whatever you call it) from my iPad. There was no resolution.
Like Ben says, it is intermittent, but it is real.
Eating a steady diet of government cheese, and living in a van down by the river.
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Doc B said:
Like Ben says, it is intermittent, but it is real.
And really irritating. I've given up hope of it being fixed [:(]
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Doc B said:
Kevin, we've already done threads on this, and I provided details, including sending a bug report (or whatever you call it) from my iPad. There was no resolution.
Like Ben says, it is intermittent, but it is real.
I need more details than what you have given before since I am unable to reproduce this. We don't have every available Apple Device in-house to test with. Please see https://community.logos.com/forums/t/118697.aspx for what makes good bug report.
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When it happened the first time, you told me to turn off scrolling view, and I did, and it worked. I can always select in page view. Your comment that scrolling view has always supported text selection is ironic, considering you are the one who told me to not use scrolling view. But then, if it wasn't supposed to be supported, we wouldn't have an issue, would we?
In any case, I've provided the best information that I can.
Others are also experiencing the problem, are are as frustrated as I am; perhaps some of them can give you better information than I.
Device Model
- iPad Air 2
iOS version
- iOS 9.1 (13B143)
Faithlife App name and version
- Logos 5.0.2 (5.0.20894)
Network status
- online
The Resource you are using (if applicable)
- ESV, no split screen
The App Function you are using (if applicable)
- reading
The App Settings (if applicable)
- Scrolling view on (can't select text)with scrolling view off, I can select text
- Red Letter on, Inline footnotes enabled (downloaded books only), Columns set to 1, Swipe to highlight off, Smart text selection off, Bible text only on (bible text formatting on, chpater verse numbers on, footnotes indicators on, non-bible text on, one verse per line off), Notes on (only set active is ipad notes), Community notes off
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Just tried it again (turned on scrolling mode); highlighted a word, was able to grab the left handle and drag, but as soon as I touched the right handle, the entire selection disappeared.
EDIT: Ignore info below...I just now saw this post- https://community.logos.com/forums/p/115111/783428.aspx#783428
Also, here's a screenshot of how close the popup is to the left handle, showing why more than half the time, I can't grab the handle without activating a menu choice.
Eating a steady diet of government cheese, and living in a van down by the river.
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Doc B said:
When it happened the first time, you told me to turn off scrolling view, and I did, and it worked. I can always select in page view.
That's good to hear. When I asked "If you turn Scrolling View off does the issue still occur?" you answered "With scrolling view off, the behavior is normal (I can select the text)." ( https://community.logos.com/forums/p/115111/761632.aspx#761632 ). I asked the question to try to narrow the issue down since I was unable to reproduce it.
Doc B said:Your comment that scrolling view has always supported text selection is ironic, considering you are the one who told me to not use scrolling view. But then, if it wasn't supposed to be supported, we wouldn't have an issue, would we?
Did I tell you "to not use scrolling view"? I'm having a hard time finding that one (please correct me if I'm wrong). What I did say is "Highlighting has always been supported in scrolling view..." ( https://community.logos.com/forums/p/119266/783362.aspx#783362 ) and that's absolutely true. Being supported doesn't mean a feature is 100% absolutely bug-free but that when a bug is found we are committed to fixing it.
Doc B said:In any case, I've provided the best information that I can.
Thanks for all of the detailed information, best I've ever seen.!
Doc B said:Just tried it again (turned on scrolling mode); highlighted a word, was able to grab the left handle and drag, but as soon as I touched the right handle, the entire selection disappeared.
Just a guess, but I expect you did not actually hit the target on the right handle in this scenario but missed it. If so, this will dismiss the selection - by design. Not by Faithlife's design, but by Apple's design. This is exactly how every standard Apple iOS app should work, according to Apple.
Doc B said:Also, here's a screenshot of how close the popup is to the left handle, showing why more than half the time, I can't grab the handle without activating a menu choice.
This is already fixed in version 5.1 development builds as I've mentioned here (with screenshots): https://community.logos.com/forums/p/115111/783428.aspx#783428 .
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Ben said:
I have this problem, but its inconsistent. It works in one part of a book, but not another. When it doesn't work, I temporarily get a loupe, but it disappears quickly. No amount of tapping, holding, or dragging can make it reappear or get a menu.
Can you share a specific example of a part of a book where this happens? I'm having a hard time reproducing this.
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Doc B said:
Also, here's a screenshot of how close the popup is to the left handle, showing why more than half the time, I can't grab the handle without activating a menu choice.
I have similar problems. I struggle to be precise enough to select text consistently. It's worth noting two points, however:
- You don't need to tap directly on the blue blob. You can afford to tap on the 'stick', and you'll still be able to drag the selection.
- If you do tap on 'highlight' accidentally, keep you finger pressed on the screen, then move your finger about an inch or so above or below the popup toolbar. The popup will then deselect, and you can remove your finger from the screen and try again.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Mark,
This issue is already fixed in the 5.1 beta. https://community.logos.com/forums/p/115111/783428.aspx#783428 .
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Kevin Byford (Faithlife) said:
This issue is already fixed in the 5.1 beta. https://community.logos.com/forums/p/115111/783428.aspx#783428 .
I'm running the beta. I just have fat fingers and good eyesight [:)] — but as you say, that's an iPhone problem, not a Logos problem.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I was finally able to reproduce this issue (but I can't reproduce it a second time): https://monosnap.com/file/RKx5diDo71jVV2Rj2Z9pal1EvtbfJD
A screen rotation appears to fix the problem, which is a clue for the dev team. Hopefully we can finally get this one fixed.!
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Kevin Byford (Faithlife) said:
I was finally able to reproduce this issue (but I can't reproduce it a second time): https://monosnap.com/file/RKx5diDo71jVV2Rj2Z9pal1EvtbfJD
A screen rotation appears to fix the problem, which is a clue for the dev team. Hopefully we can finally get this one fixed.!
Good to hear! Happy about this first step [:)]
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Kevin,
I am also having intermittent problems highlighting text in the scroll view.
I have reported this multiple times in the iOS app. Not sure if you all are acting upon them.
Basically, I find that sometimes when I scroll down, and then go back to highlight some text, the highlighting just stops working. You can "press" and "hold," but nothing happens.
I have to restart the app to get highlighting working again.
Hope this helps.
David
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David Schlup said:
the highlighting just stops working
David Schlup said:I have to restart the app to get highlighting working again.
I experience this from time to time.
David Schlup said:I have reported this multiple times in the iOS app. Not sure if you all are acting upon them.
You mean that you send "support info"? It is probably best to create a new thread, explain the issue, and then reference the thread in the support info email you send in.
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