Issues with the new Verbum packages

fgh
fgh Member Posts: 8,948 ✭✭✭
edited November 20 in Resources Forum

I've reported a number of issues with the Verbum packages on Display error or dynamic pricing error?

Mac Pro (late 2013) OS 12.6.2

Comments

  • Average Joe
    Average Joe Member Posts: 80 ✭✭

    fgh said:

    I've reported a number of issues with the Verbum packages on Display error or dynamic pricing error?

    There is the same issue for me with regards to the Catechism as well (and perhaps for other resources, but that one jumped out because I definitely know I own that one).

    Since the Verbum page isn't even up yet, I imagine it will get worked out in due time.

  • Average Joe
    Average Joe Member Posts: 80 ✭✭

    Another potential issue:

    I have a Verbum Now subscription. When I look at the prices for the Verbum packages, it shows an asterisk rather than a price for the "Verbum 7 feature set". However, if I look at the price for the package of the standard Logos base packages, it shows a charge for those features. I assume that the features are the same for both and thus the discount should apply in either direction—i.e. if someone with a Logos Now membership wants to buy a Verbum 7 base package or if someone with a Verbum Now membership wants to buy a Logos 7 base package.

    It doesn't affect me because I would only be buying a Verbum 7 package, but I'm sure there are some out there who might cross denominational boundaries with their library.

  • Fr. Nicklaus Winker
    Fr. Nicklaus Winker Member Posts: 43 ✭✭

    I have the opposite issue. I would have to pay 150+ for things that are almost all included with Logos Now if I bought Verbum.

  • Fr. Nicklaus Winker
    Fr. Nicklaus Winker Member Posts: 43 ✭✭

    Ok $112 not $150, but having two different almost identical products (Verbum Now and Logos Now) with no discount between them is fair, but makes purchasing decisions difficult.

  • Damian McGrath
    Damian McGrath Member Posts: 3,051 ✭✭✭

    Ok $112 not $150, but having two different almost identical products (Verbum Now and Logos Now) with no discount between them is fair, but makes purchasing decisions difficult.

    If you add it to the cart, it actually adds two items and you can then delete the Verbum Full Feature Set from the cart.

  • Deacon Steve
    Deacon Steve Member Posts: 1,047

    It's only showing up in my cart as one item.

    ??

  • Damian McGrath
    Damian McGrath Member Posts: 3,051 ✭✭✭

    Steve,

    Do you have verbum now? If so, only one item will go into the cart.

  • Deacon Steve
    Deacon Steve Member Posts: 1,047

    That's it.  I'm now seeing how this is working.  It's taking me a little while to figure out what is being displayed, etc.

    One other thing that I'm still confused about ... I think fgh and SineNomine brought it up yesterday in this thread but I don't recall seeing a reply:

    When I select "New to you" I am seeing things on the list that I own already.  Catechism of the Catholic Church is one of them.  Papal encyclicals I believe is another.  This is causing me to still suspect the dynamic pricing may not be correct.

    Thoughts?

  • Average Joe
    Average Joe Member Posts: 80 ✭✭

    Another minor point. On the Verbum Libraries page, it shows Portfolio as having fewer resources than Diamond (1339 vs. 1705). I am guessing that is not correct.

    Yes, I noticed the issue with some "new to you" titles being things I already own. I'm not sure if that effects dynamic pricing or not, but I'm holding on buying anything until it gets straightened out.

  • Louis St. Hilaire
    Louis St. Hilaire Member, Logos Employee Posts: 513

    fgh said:

    I've reported a number of issues with the Verbum packages on Display error or dynamic pricing error?

    Glenn and I have posted replies there.

    Another potential issue:

    I have a Verbum Now subscription. When I look at the prices for the Verbum packages, it shows an asterisk rather than a price for the "Verbum 7 feature set". However, if I look at the price for the package of the standard Logos base packages, it shows a charge for those features. I assume that the features are the same for both and thus the discount should apply in either direction—i.e. if someone with a Logos Now membership wants to buy a Verbum 7 base package or if someone with a Verbum Now membership wants to buy a Logos 7 base package.

    It doesn't affect me because I would only be buying a Verbum 7 package, but I'm sure there are some out there who might cross denominational boundaries with their library.

    For Verbum Now customers, we generally assume that won't be buying the Verbum Feature Sets and show you the price of the library only, and, when you click add to cart from the base package product page, we don't include the Feature Set. We make a similar assumption for Logos Now and Logos Feature Sets. Because there are (minor) differences between what's included in the Logos and Verbum versions of the Feature Sets and Now, we're not making this assumption across the two product lines. However, the differences are minor enough that most Verbum Now users probably don't need to purchase the Logos Feature Set (and vice versa). As has been mentioned, you can simply remove the Feature Set from the cart if you're not interested in purchasing it. (We may need to re-think our assumptions here. I'll ask about this.)

    Average Joe said:

    Another minor point. On the Verbum Libraries page, it shows Portfolio as having fewer resources than Diamond (1339 vs. 1705). I am guessing that is not correct.

    This has been fixed. Thanks.

    Average Joe said:

    Yes, I noticed the issue with some "new to you" titles being things I already own. I'm not sure if that effects dynamic pricing or not, but I'm holding on buying anything until it gets straightened out.

    See our replies in the other thread. Aside from the issue with the Catechism, which we're working on, dynamic pricing isn't affected. (And, even there, it's very minor.)

  • MikeG53
    MikeG53 Member Posts: 74

    Hi,

    I upgraded to Verbum Diamond based on a dynamic price of $1,018.35.  After the upgrade, I went back to the upgrade to Diamond webpage, and the dynamic pricing now shows a price of $3,000 to upgrade.  It does show I have all the resources, but with the incorrect upgrade price of $3,000, I'm also wondering about the upgrade price I actually paid of $1,018.35.

    Anyone else notice anything funny like that?

    Thanks,

    Mike

  • Lynden O. Williams
    Lynden O. Williams MVP Posts: 8,979

    MikeG53 said:

    Hi,

    I upgraded to Verbum Diamond based on a dynamic price of $1,018.35.  After the upgrade, I went back to the upgrade to Diamond webpage, and the dynamic pricing now shows a price of $3,000 to upgrade.  It does show I have all the resources, but with the incorrect upgrade price of $3,000, I'm also wondering about the upgrade price I actually paid of $1,018.35.

    Anyone else notice anything funny like that?

    Thanks,

    Mike

    You will notice that you are unable to add it to your cart because the button is grayed out. That is the way the website has always displayed Base Packages. Maybe that can be changed in a future website upgrade.

    Mission: To serve God as He desires.

  • MikeG53
    MikeG53 Member Posts: 74

    Hi Lynden,

    Thanks - I do see that now.  I was more concerned that the price is showing at $3,000 and not $0, since I already own it.  If the price could be wrong for someone who owns it, can I be sure that the dynamic price I actually paid was displaying correctly?

    Mike

  • Fr Devin Roza
    Fr Devin Roza MVP Posts: 2,413

    MikeG53 said:

    Thanks - I do see that now.  I was more concerned that the price is showing at $3,000 and not $0, since I already own it.  If the price could be wrong for someone who owns it, can I be sure that the dynamic price I actually paid was displaying correctly?

    On some of the screens, when you own a product, it simply displays the list price. Sounds like what's happening here. I don't think it's anything to worry about, as the webpage has always worked that way, at least on some pages.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    MikeG53 said:

    I was more concerned that the price is showing at $3,000 and not $0, since I already own it.  If the price could be wrong for someone who owns it, can I be sure that the dynamic price I actually paid was displaying correctly?

    When you own a package, the buy button greys out, and the price returns back to the normal (correct) price. That's been standard behaviour for years.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • John W Gillis
    John W Gillis Member Posts: 133 ✭✭

    Because there are (minor) differences between what's included in the Logos and Verbum versions of the Feature Sets and Now

    I was not aware of that when I subscribed to Logos Now, and find it a bit surprising. What are those differences? Is there a way to swap memberships if that would make more sense?

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I was not aware of that when I subscribed to Logos Now, and find it a bit surprising. What are those differences?

    https://www.logos.com/compare/feature-sets?productIds=124703,124704 

    The free preview books and special offers each month are also different.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • John W Gillis
    John W Gillis Member Posts: 133 ✭✭

    Thanks for the reply, Mark. I must say, though, I might be more baffled than ever at the whole product line differentiation. The link you kindly provided compares "Feature Set" components of Logos/Verbum "Cloud", not Logos/Verbum "Now", but I assume you know what you're talking about, and these are in fact the same thing, at least for the purposes of feature set comparison. I was under the impression that "Cloud" was some kind of entry-level, web/subscription-based product, yet it appears to be considerably more robust (again, feature-set wise) than the Logos or Verbum "Full Feature" sets.Fair enough - if Faithlife wants to require a secret decoder ring to understand their offerings, that's their business...

    However, looking at the minor differences between the two "Now" offerings, they seem to be making it overly difficult to get full mileage out of one's library resources, at least without having to buy both "Feature Sets", or  "Nows", or "Clouds", or whatevers. If I had joined Verbum Now instead of Logos Now, I would not have the new dataset for Bullinger's Figures of Speech, which is, apparently, only available in "Base" packages, which nowadays would mean either a Logos (but not Verbum) Feature Set, either by itself or with a "Library" - or with a Logos Now or Logos Cloud(?) subscription/membership. But the product page for the book itself says it is included in a "package" called "Verbum Cloud: Premium" (!!), although the product page for that "package" provides no confirming information - and frankly, has little more than snazzy pictures and colorful buttons in lieu of real information.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    The link you kindly provided compares "Feature Set" components of Logos/Verbum "Cloud", not Logos/Verbum "Now", but I assume you know what you're talking about, and these are in fact the same thing, at least for the purposes of feature set comparison. I was under the impression that "Cloud" was some kind of entry-level, web/subscription-based product, yet it appears to be considerably more robust (again, feature-set wise) than the Logos or Verbum "Full Feature" sets.Fair enough - if Faithlife wants to require a secret decoder ring to understand their offerings, that's their business...

    I agree with you about the confusing naming. The Logos/Verbum Now membership includes the following:

    • The Logos/Verbum Cloud Feature Set
    • Discount offers
    • Monthly resource previews

    So Logos/Verbum Cloud Feature set is Logos/Verbum now minus the special offers.

    It's actually possible to rent the Logos/Verbum Cloud Feature Set for $89.95/yr, saving you $10 on Logos Now membership (except at the moment Now membership is discounted anyway, so there's no point).

    I confess I'm mystified as to why Bullinger's Figures of Speech didn't make it into Verbum Now. It's not been addressed on the forums. I think the person to shed light on that would probably be Louis St. Hilaire, He's already commented on the thread earlier, so perhaps he will see this discussion and throw some light on it for us.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Louis St. Hilaire
    Louis St. Hilaire Member, Logos Employee Posts: 513

    I confess I'm mystified as to why Bullinger's Figures of Speech didn't make it into Verbum Now. It's not been addressed on the forums. I think the person to shed light on that would probably be Louis St. Hilaire, He's already commented on the thread earlier, so perhaps he will see this discussion and throw some light on it for us.

    Bullinger's interpretative take is sometimes strongly at odds with Catholic teaching (notably at Matt. 26:26), so I decided that having it show up by default, and without context, in the information panel, didn't make sense for Verbum.

    If you're purchasing your feature sets and want everything, dynamic pricing makes the additional cost of acquiring both the Logos and Verbum feature sets pretty trivial. Unfortunately, we don't currently have a similar solution for Now subscribers.

  • SineNomine
    SineNomine Member Posts: 7,043

    Bullinger's interpretative take is sometimes strongly at odds with Catholic teaching (notably at Matt. 26:26), so I decided that having it show up by default, and without context, in the information panel, didn't make sense for Verbum.

    That seems most reasonable. I at least will happily do without.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Stephen Terlizzi
    Stephen Terlizzi Member Posts: 206 ✭✭

    I confess I'm mystified as to why Bullinger's Figures of Speech didn't make it into Verbum Now. It's not been addressed on the forums. I think the person to shed light on that would probably be Louis St. Hilaire, He's already commented on the thread earlier, so perhaps he will see this discussion and throw some light on it for us.

    Bullinger's interpretative take is sometimes strongly at odds with Catholic teaching (notably at Matt. 26:26), so I decided that having it show up by default, and without context, in the information panel, didn't make sense for Verbum.

    If you're purchasing your feature sets and want everything, dynamic pricing makes the additional cost of acquiring both the Logos and Verbum feature sets pretty trivial. Unfortunately, we don't currently have a similar solution for Now subscribers.

    I picked it up earlier by buying the Logos Full Featured Set for under $5.

    Agape,

    Steve

  • Russel Taylor
    Russel Taylor Member Posts: 134 ✭✭

    There is the same issue for me with regards to the Catechism as well (and perhaps for other resources, but that one jumped out because I definitely know I own that one).

    Since the Verbum page isn't even up yet, I imagine it will get worked out in due time.

    I've purchased the upgrade, and it actually does add a second copy of the Catechism.  The original one is called "Catechism of the Catholic Church (U. S. Edition with Glossary and Index)", and the new one is just "Catechism of the Catholic Church"  They have different copyright dates.  The US Edition is copyright 2000, and the other is copyright 1997.  The 1997 edition is missing the Index and the Glossary, as the title implies.  Perhaps this one is able to be purchased by those outside the US and Canada??  

  • Average Joe
    Average Joe Member Posts: 80 ✭✭

    There is the same issue for me with regards to the Catechism as well (and perhaps for other resources, but that one jumped out because I definitely know I own that one).

    Since the Verbum page isn't even up yet, I imagine it will get worked out in due time.

    I've purchased the upgrade, and it actually does add a second copy of the Catechism.  The original one is called "Catechism of the Catholic Church (U. S. Edition with Glossary and Index)", and the new one is just "Catechism of the Catholic Church"  They have different copyright dates.  The US Edition is copyright 2000, and the other is copyright 1997.  The 1997 edition is missing the Index and the Glossary, as the title implies.  Perhaps this one is able to be purchased by those outside the US and Canada??  

    That makes sense. I'm not sure about the Index, but I know at least the Glossary to the Catechism was an addition made by the USCCB and is not officially part of the Catechism. That could very well have been what made the world-wide rights a bit more complicated.

    I'm happy to see that the Catechism is now available to all customers. It's definitely a key resource for the Catholic audience.

  • Deacon Steve
    Deacon Steve Member Posts: 1,047

    Still working through it in my head ... I think Mark mentioned it but I can't find it ... Base Package = Library + Feature Set

    I am a Verbum Now member - I assume that I have all the Features.  When I am looking at the Verbum comparison I am being presented with the following:

     

    It says Base Package Family on the screen.  Am I seeing the pricing for the Library resources only?  Or do I have to go somewhere else for that?

  • SineNomine
    SineNomine Member Posts: 7,043

    Steve said:

    Still working through it in my head ... I think Mark mentioned it but I can't find it ... Base Package = Library + Feature Set

    I am a Verbum Now member - I assume that I have all the Features.  When I am looking at the Verbum comparison I am being presented with the following.

    It says Base Package Family on the screen.  Am I seeing the pricing for the Library resources only?  Or do I have to go somewhere else for that?

    Yes. No.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara