PetahChristian said:

I think Bob's got a lot on his plate. You could email Phil or another executive you know.

I emailed Bob and others at Logos a few months ago about this and had no response.

Agreed 100% Edwin Bowden

Which makes me wonder, why have VYRSO at all, if you are not going to take proper care of it, and give good customer service. This is not good customer service at all, but a downward spiral, when it comes to VYRSO.

Also agree with you PetahChristian as well.

Why wouldn't they make it to the LOGOS store PetahChristian ?

Just combine LOGOS and VYRSO together; simple as that.

The right thing to do would be not to let VYRSO run on automated processes - hence all of the mistakes and glitches in books that we have see lately.At least some one should be there to oversee and take care of VYRSO.

Hence, the foul-ups, mistakes, and errors that we are now experiencing VYRSO, since Erin Land, Katie, and Carly were removed.

It is terrible!!!!

Kenute P. Curry said:

The right thing to do would be not to let VYRSO run on automated processes

There is a place for what they are doing with Vyrso.but it needs to be done with integrity and honesty - Faithlife need to remove the lies from their advertising of the features and benefits by being upfront in their advertising of the limits of the model. And it particularly saddens me that I have raised this with Bob Pritchett and he has not made any effort to have the misleading information removed or corrected with a disclaimer.  Much of the problem lies in the type of books they are trying to put through this automation process. Put the right type of books through the automation process and back it up with someone monitoring the forums to fix the inevitable issues.

Kenute P. Curry said:

At least some one should be there to oversee and take care of VYRSO.

This is without question absolutely necessary. It's only a matter of time before we see another Cosmopolitan Guide to Great Sex or worse appearing in he catalogue.  

Kenute P. Curry said:

It is terrible!!!!

When you look at what Faithlife has done in the past in shutting down third party operations for poor quality and low customer service operations but now have set up their own poor quality low quality customer service operation shop front and you couple that with the misleading advertising then "It is terrible!!!!" is probably the nicest way I could put it Kenute.

NB.Mick said:

It makes  me sick to read disparaging comments about Vyrso books, and people seemingly asking for a shut-down of Vyrso. Those who don't want Vyrso books, are not obliged to buy them or even take notice of their existence.

It makes me sick a lie  on the website Is used to sell the product. And I will not silence my concerns about this issue until the company correct this misinformation. Nobody wants Vyrso to be shutdown. But the action of the leadership of this company in the past was to shutdown poor quality low customer service third party operations. The question is why is it now ok for them to do this when then came down hard on others. 

Fix up the advertising, make a statement as to whether you are in or out of continung to make available the free books offered by David Cook, either answer is fine just give customers some clear communication and have someone regularly check these forums for qaulity issues that need to be addressed - because they are going to happen with the adopted model. Some MVP's like to think these forums at all about them but fact is customers will come here to get answers from the business. This is an international business, not all customers are going to phone, and not all customers are going to be satisfied with unanswered emails about qaulity issues. 

For those who don't want to face up to the way in which this business is getting customer service wrong you are not obliged to read the posts of those for whom honesty and integrity are still values they hold highly. 

Excuse me MJ but I never referenced Mick or any other specific person but made a general comment in response to a general comment that Mick made. He too was careful not to target anyone specifically with his comment,

You on the other hand  have attempted to turn  these comments into applying to a specific person When they never did. Please go an recheck your logic .

MJ. Smith said:

Disciple of Christ (doc) said:

posts of those for whom honesty and integrity are still values they hold highly. 

Excuse me but it is my observation that NB Mick holds honesty and integrity very highly. However, it has become apparent to me that a number of people in the forums define a lie differently than I do - I make a greater distinction between misinformation and lie - the latter requiring that the information be factually wrong, known by the speaker to be factually wrong, and delivered anyway with the intent to deceive.

good grief, I hit the quote button but it still does not allow me to include a part of the previous post.  faithlife needs to make this into a real forum and not a guessing game.

Rev. Kelly Todd said:

For some time I have been fighting the temptation to say something.  Here is my issue.  We all want to trim our posts so that we don’t waste bandwidth, but at the same time, we very frequently don’t have a real clue as to what someone is responding to or replying too.  For example see below. There have been many posts the past couple of days that indicate that people are unhappy with how Vyrso is being abandoned, but the person below does not tell us exactly what he agrees with 100%.  Please leave a bit of the previous post in your reply so that we have clue as to what you are speaking of.  I certainly don’t keep all of the old posts so without some verbiage from the original post I can only guess as to what you are speaking of….

 now if I read everything from the forum it might be different, but I like many do not... I get all of your emails sent to my inbox and I read from there and then if I need to reply, I go to the forum.  please include the important part of the previous post!  thank you.

Off my soapbox…

Pastor Kelly Todd

I understand vyrso is a side project but all I want is some quality assurance with their products. It would be wonderful if someone could just check the books before they ship... Maybe flip through a few pages. Make sure photos are there and that it has a functional table of contents. I can buy the same product on Amazon for the same price and it doesn't have these errors and it has a table of contents so there must be a conversion problem.

I don't know what happened with David C Cook books but we always would get their sales and free books but this past month they have been ignored. Something is going on...

Very good point Dan Francis [Y]

Jan Krohn said:

Mattillo said:

I understand vyrso is a side project but all I want is some quality assurance with their products. It would be wonderful if someone could just check the books before they ship...

Since there are 23,000 books on Vyrso, that doesn't sound reasonable to me. Spending one minute on a book would mean someone would have to do almost two and a half months of quality checking.

I meant for future releases

I wrote David Cook on facebook last week to ask about the problem and this is what they told me... "Thank you for asking! Yes, we are currently working with Vyrso to get our ebook deals back.  Hopefully they'll be back in-tune with us in a few weeks"

Hi Kyle,

Here's a Pre-Pub book that has a ship date of ~5/8/2014: https://vyrso.com/product/42187/church-elders-how-to-shepherd-gods-people-like-jesus 

It is one of 13 books I found with past due ship dates, which can be found here: https://vyrso.com/products/search?Status=Pre-Pub&utm_source=vyrsoalert%2Clyris_vyrso&utm_medium=email%2Cemail&utm_content=buttonlink_1%2C4285561_Save+Over+25%25+on+Our+Leading+Pre-Orders&utm_campaign=preorders%2Cvyrso&start=&sort=progress&pageSize=15&unlocked=no 

Thanks for your help.

Dale E Heath said:

I had 5 books in my Vyrso pre-pub order list that were supposed to have been released in the past 30 days, but just kept showing up with changing release dates. I finally figured out that these books were available, but not being released to me. I deleted all 5 books in my Vyrso list and my Logos pre-pub list, then I was able to order all 5 books in Vyrso for the same price. 1 was supposed to be .25, but was free. Vyrso isn't working properly, just delete your overdue pre-pubs and purchase them. It's the new normal I guess.

Dale Heath

I had the same experience in December. Two Vyrso pre-pubs never shipped on their release date, although they were live on the store. If I tried to put those books in my cart, they were removed, saying I already owned them. I had to delete the pre-pubs, then buy them normally. Fortunately, the price was the same as the pre-pub.

This book was released yesterday in Vyrso, but did not process in my pre-pubs:

At Your Request (Apart From the Crowd)

I copied the title so I could order it later. Then, I went into my Logos pre-pubs and deleted it.

I then went into Vyrso and ordered it. I guess I should add this to the bugs in order to get it fixed.

Dale Heath