How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO
Video Tutorial
If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE
[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]Text Tutorial
(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).
Step 1: Prepare Your Logs for Submission
- First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
- Navigate to the icon on your Dock, and open the logos4.log
- From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
- Select from the menu File>Save a copy as... and save it to your desktop
- Now, open your Logging folder in Finder
- Drag the “Console Messages.log” from your desktop into the open folder.
- Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
- Right click the three files and select the option to “Compress 4 items”
- Drag your file Archive onto your desktop.
Step 2: Make Report
- Open Safari and navigate the the Logos 4 Mac forum.
- Click, “Write a New Post”
- Enter the description of what you were doing when L4 crashed.
- Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
- Then “Post” your bug report.
Comments
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Joe, this is fantastic! The entire Mac team thanks you.
Director of Engineering for Enterprise and Operations
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glad to help brother! [:D]Cameron Watters said:Joe, this is fantastic! The entire Mac team thanks you.
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Joe,
You are the man...
Where's the attached file?
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Oh, good call. I need to get that on as well. Thanks for the reminder.Damian McGrath said:Where's the attached file?
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Cameron,
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?
Blessings
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Joe Miller said:
Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
Joe,
I believe you have to set the precise dimensions.... if I remember correctly...
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OK Joe. You can't embed...
I think you have to upload....
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Joe Miller said:
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
I don't know for certain, but I can find out. I suspect we may be stripping certain HTML tags on the server side when the "post" button is pressed.
Joe Miller said:2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?
I was in the process of doing both when you posted this. It's now done, and the new FAQ includes a few other bits that the old one didn't.
Director of Engineering for Enterprise and Operations
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Joe,
Thanks a million for this. You are a lifesaver for me in working with the L4 Alpha's.
Rus Howard
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Thanks Joe, there needs to be one of these built for the PC Beta as well. I about went crazy trying to get it into logging mode.
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You're a great guy! I appreciate all you do!!! I really do!!!
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Joe,
Let me add my word of thanks to Cameron's, and everyone else's. This is great. No wonder you have a forum MVP badge.
Tom
Mobile Development Team Lead
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I must be in trouble, because I can't find the Logos4 folder nor the Logging folder as you indicated where they should be. Any suggestions?
Stephen
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You are indeed correct. I looked under the Mac folder. I will proceed accordingly. Thanks.
Stephen
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Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
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Joe Miller said:
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
Damian McGrath said:OK Joe. You can't embed...
I think you have to upload....
Yes, you can embed. The syntax is: [ view : http://www.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]
Remove all spaces from the above - I had to put them in there to prevent it from being interpreted as an embedding instruction, so you could see it. The URL is whatever video you want to show (can be a YouTube URL or the URL to a .swf file you've got posted up on Screencast or somewhere; I don't think MPEG4 files work). And 560 and 340 are the width and height, respectively -- I got them out of the embed code from the YouTube page. Use whatever are the appropriate values in your case.
See? It works!
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you got it! :-)Karl Ingersoll said:Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
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I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)Rosie Perera said:Yes, you can embed. The syntax is: [ view : http://ww can'tw.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]
Remove all spaces from the above -
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Joe Miller said:
I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)Rosie Perera said:Yes, you can embed. The syntax is: [ view : : 560 : 340 ]http://ww can'tw.youtube.com/v/cgsPIq0yXIE
Remove all spaces from the above -
That's odd. I don't know how the word "can't" showed up in the middle of www.youtube.com when you quoted my post.[*-)] Of course I know you won't remember that for next time. :-)
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Joe Miller said:
I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)
But I can...
Director of Engineering for Enterprise and Operations
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sweet! thanks! Welcome back to the new year!Cameron Watters said:Joe Miller said:I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)
But I can..
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Joe,
I think we should edit the link to the nlog.config file in step 1 so that users actually get the correct file. Currently, you have to remove the :550:0] from the end of the link to get the file to download correctly. Not sure if you covered that in the video, but then again, some people might not watch the video (mea culpa).
Mobile Development Team Lead
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Cameron fixed the link to nlog.config.
Mobile Development Team Lead
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entirely to much to do!!
wendell lee
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i am so confused...i did not buy L4 for this....it as if i need to take a computer course to keep up....
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Wendell,
The first time is work intensive, 5 minutes. I am a non-techie and figured it out quicker than I anticipated. I can now report bugs in less than a minute. The great thing is that we are helping the Logos folk and that they provide us with free technical support, which you cannot find anywhere these days.
Yours was a worthy investment. Work the field, you'll be thankful you did.
Rus Howard
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Wendell, sorry you feel overwhelmed. Rus has some good encouragment, but I certainly understand if you feel alpha testing is not for you. In that case, you can download the L4windows engine for free and install it on something like VMWare Fusion until the Mac version is up to date. All your notes, settings, and layouts will tranfer over to the mac version automatically via the internet so you will not lose work or waste time. Blessings.
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Joe,
After submitting the first log report, all that is required for each successive report is to compress the same three files? In other words, it is not necessary to re-create the "Console Messages.log" every time a report is submitted?
Thanks!
__________
15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)
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Thanks alot !
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latest update crashes.
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Start a new thread and post log files please. We can't help you otherwise.
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Joe Miller said:
you got it! :-)Karl Ingersoll said:Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
Joe:
I sent my first set of logs thanks to your video. It was truly helpful. Might I make some minor suggestions in order to minimize the workflow?
1. Once I located the logging folder I drug it the Finder side bar. I chose this over making it a stack because most of this process can be done within Finder.
2. I opened the Logging folder from the side bar and ran the the Logos4.log
3 When saving a copy as I used the drop down and since the logging folder is in the side bar it shows immediately in the drop down.
This keeps most of the action in the finder without needing to go to the desktop so often.
Thanks again Joe
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Do I need to go through this process each time I want to make a post or does the logging file update itself as I continue to work?
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Nope. Once you update the logging file, it stays updated. You only need to post the logos4.log and/or the indexer.log when reporting a problem
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So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!
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C Devin Chaulk said:
So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!
Console messages need to be saved each time
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Awesome. Thanks!
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Cameron, I just purchased the 250 dollar version for my mac.., and I'm sure I don't know how to use it, but it seems that nothing is happening, no matter what I search, bibles.., words, scripture, everything renders 0 found.., it's very frustrating, perhaps you could help me with suggestions?
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Patrick Rettig said:
Cameron, I just purchased the 250 dollar version for my mac.., and I'm sure I don't know how to use it, but it seems that nothing is happening, no matter what I search, bibles.., words, scripture, everything renders 0 found.., it's very frustrating, perhaps you could help me with suggestions?
Patrick, watch the video that is referenced at the start of this thread, follow the instructions and post your issue and logs in a new thread. I have every confidence we will get you up and running in a jiffy.
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Posting new threads?
I am a newbie to blogs and posting in general, but I have done it often enough to know that soewhere there is a reply (like this one) and somewhere there is usually a 'start new thread or post or somthing similar...but I can't find one.
So please excuse my asking this question as possibly an unrelated topic.
I am MAC user, since around pre-release alpha 11
I am relatively satisfied with the pace of updates however, as MAC becomes more and more complete, will the home page reiterate some of the topics? I have had a lot of interest in some of the topics only to find they are not yet implemented. As a pre-release user, I understand that things may not go as planned and somethings planned for this release may get bumped to a later date in order to stay on track with other updates.
what I am really most concerned about is being able to go use features when prompted on the main startup screen without having to go back and read what could be hundreds of days of pages. Please go back over the features once they are released. ALSO would be really cool for us MAC users when a new feature is available, could you say so on the startup screen? or have a special segment always there for MAC users?
Again as I said, I have only been using since alpha 11, which is only a couple months, but it took me that long to find out that there was a listing of release updated on the FAQ page somewhere...
Also, if you could tell me where I should have posted/started new thread?
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Hi Donald. Try the Main page of the Mac ForumDonald E. Shannon said:I am a newbie to blogs and posting in general, but I have done it often enough to know that soewhere there is a reply (like this one) and somewhere there is usually a 'start new thread or post or somthing similar...but I can't find one.
With every release, the developers post "Release Notes" that are Pinned to the top of the Forum. That is the only post you need to read as it will tell you what is new in each release.Donald E. Shannon said:what I am really most concerned about is being able to go use features when prompted on the main startup screen without having to go back and read what could be hundreds of days of pages.
In this case, the A15 release notes are here http://community.logos.com/forums/t/13209.aspx
Blessings
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Donald E. Shannon said:
Also, if you could tell me where I should have posted/started new thread?
Assuming you want to post in Logos 4 Mac. Go to Logos 4 Mac forum page (The one with all the listed posts) or click this link http://community.logos.com/forums/75.aspx. Then click on Write a New Post on the top bar under the Title. Then just type your post and Preview it to check it before finally clicking Post. And you're done! You've started a new thread!
[:)]
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
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