How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO

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edited November 2024 in English Forum

Video Tutorial

If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE

[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]

Text Tutorial

(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).

Step 1: Prepare Your Logs for Submission

  • First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
  • Navigate to the icon on your Dock, and open the logos4.log
  • From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
  • Select from the menu File>Save a copy as... and save it to your desktop
  • Now, open your Logging folder in Finder
  • Drag the “Console Messages.log” from your desktop into the open folder.
  • Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
  • Right click the three files and select the option to “Compress 4 items”
  • Drag your file Archive onto your desktop.

Step 2: Make Report

  • Open Safari and navigate the the Logos 4 Mac forum.
  • Click, “Write a New Post”
  • Enter the description of what you were doing when L4 crashed.
  • Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
  • Then “Post” your bug report.

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