Audio issue in OT312

I noticed in the newly released OT312-Book Study: Deuteronomy that there is a bit of buzzing sound appearing at some places in the speaker's voice in some videos I played (For example - How We Talk about Deuteronomy Unit-2, Hearing the Message of Deuteronomy: Recognize the Setting- Unit 4). The audio streaming is not clean as in other courses. Is anyone facing such issue?

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Myke Harbuck

Yes. Same issue. It's much like if audio were played at maxed volume, causing the audio to become distorted at times...even when the volume is down low. It's quite irritating when I have the audio up high to listen in the car...then it really sounds distorted at times.

Can anything be done to improve the quality of the audio, please.

Joshua Tan

Agreed - this was very noticeable on the web platform. Same problem in desktop app?

Myke Harbuck

https://community.logos.com/discussion/comment/959709#Comment_959709

Agreed - this was very noticeable on the web platform. Same problem in desktop app?

yes. And in Mobile. As to be expecte...it’s the same audio file in all three. Hopefully there is an update in the works.

Joshua Tan

https://community.logos.com/discussion/comment/959710#Comment_959710

Agreed - this was very noticeable on the web platform. Same problem in desktop app?

yes. And in Mobile. As to be expecte...it’s the same audio file in all three. Hopefully there is an update in the works.

Ah okay. I was initially thinking it might have been my unstable internet connection resulting in poor quality streams. Thought it would've been better if media was downloaded via Logos Desktop app.

Robert

I noticed in the newly released OT312-Book Study: Deuteronomy that there is a bit of buzzing sound appearing at some places in the speaker's voice in some videos I played (For example - How We Talk about Deuteronomy Unit-2, Hearing the Message of Deuteronomy: Recognize the Setting- Unit 4). The audio streaming is not clean as in other courses. Is anyone facing such issue?

I am experiencing this distortion in the audio track also.

Grace and peace. <><

Myke Harbuck

https://community.logos.com/discussion/comment/959712#Comment_959712

I noticed in the newly released OT312-Book Study: Deuteronomy that there is a bit of buzzing sound appearing at some places in the speaker's voice in some videos I played (For example - How We Talk about Deuteronomy Unit-2, Hearing the Message of Deuteronomy: Recognize the Setting- Unit 4). The audio streaming is not clean as in other courses. Is anyone facing such issue?

I am experiencing this distortion in the audio track also.

Grace and peace. <><

Thanks. Hopefully someone from FL will look into this for us.

Miles Custis

https://community.logos.com/discussion/comment/959912#Comment_959912

My apologies for the delayed response. I was out of the office last week. We're working on correcting this, and we'll update the resource as soon as we do.

Side note: We won't be able to make the corrections right away because Dr. Block is back in studio this week and next recording some more courses.

Robert

https://community.logos.com/discussion/comment/960564#Comment_960564

Side note: We won't be able to make the corrections right away because Dr. Block is back in studio this week and next recording some more courses.

Miles, thanks for your reply. Out of curiosity, are you indicating the audio would need to be completely re-recorded? Could it be just a mixing error, with the master recording perhaps OK? I'm sure that bridge will be crossed in the evaluation, but just a thought.

Grace and peace. <><

Miles Custis

https://community.logos.com/discussion/comment/961405#Comment_961405

Sorry, didn't mean to imply that Dr. Block would be re-recording the audio. We just won't be able to fix the audio issues right away because our video technician will be working in studio. It's just a coincidence that Dr. Block is here again so soon after we shipped his Deuteronomy course.

Rob

https://community.logos.com/discussion/comment/961416#Comment_961416

Hi Miles, is there anything that you can tell us about the availability of the audio files?

Thanks

Robert

https://community.logos.com/discussion/comment/961416#Comment_961416

Sorry, didn't mean to imply that Dr. Block would be re-recording the audio. We just won't be able to fix the audio issues right away because our video technician will be working in studio. It's just a coincidence that Dr. Block is here again so soon after we shipped his Deuteronomy course.

Miles, thanks for the clarification and for your work on this. Also to perhaps close the loop, noticed 'OT312 Book Study: Deuteronomy (Videos)' update shipped in recent days. Was the audio fix the reason for the update?

Grace and peace. <><