[resolved] Fonts Faithlife uninstalled in 6.3

Page 1 of 2 (40 items) 1 2 Next >
This post has 39 Replies | 4 Followers

Posts 2830
Don Awalt | Forum Activity | Posted: Tue, May 26 2015 3:34 PM

I attempted to take all the fonts Faithlife posted that are used here and may have been uninstalled:

https://www.logos.com/support/logos6/windows/missing-fonts

I went thru all the pages posted there, and took the font files only and put them in the attached zip file. Download this file, extract all the files to a folder, and under Windows selct all the files, right click and "Install". If needed, it installs them, if a font is already installed it will prompt if you want to reinstall or not (you can just say no).

I think I got all the fonts, if you find I missed one/some, just update the zip file and re-post please!

The zip file of fonts:

https://www.dropbox.com/s/6p5cj7iuvxfctln/Logos%206%20fonts.zip?dl=0

Posts 6
Nancy Dyck | Forum Activity | Replied: Tue, May 26 2015 3:37 PM

What happened?

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 3:43 PM

Don,

This is very gracious!  I think I will wait until someone tells me where the fonts folder is.  I can then restore it from a backup and know I have everything.  The solution you offer will only get me the fonts Logos thinks need to be there.  I use these fonts on other programs so there may be ones of which Logos is unaware.  It would be really interesting to know why Logos did this.  Of course, I only have myself to blame for allowing Logos control of my computer to do the update but I thought Logos could be relied upon to not damage the operation of other programs.  Maybe it was just a new programmer who did not consider that other programs would share the font files.  I'm sure there was no harmful intent.

Posts 1826
Rick | Forum Activity | Replied: Tue, May 26 2015 3:48 PM

Don, thank you. I was hoping that someone would find all of them because I was coming up empty on some of them. Unfortunately, I can't find your attachment. 

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 3:49 PM

Don,

If I decide to go with only the fonts that Logos knows of, where would I find this zip file you speak of?

Nick

Posts 2830
Don Awalt | Forum Activity | Replied: Tue, May 26 2015 3:53 PM

Nick, whoops! Forgot the dropbox link! Here it is, I'll try to update the first post too:

https://www.dropbox.com/s/6p5cj7iuvxfctln/Logos%206%20fonts.zip?dl=0 

Under Windows the fonts are all in Windows\System\Fonts - you can select/copy all the fonts there and zip them, as a special backup, at any time. You do have to "install" new fonts per instructions in my first post, in order for the system to see new fonts - you can't just copy the font files into that folder.

Nancy - what happened was some fonts got uninstralled by the install of Logos/Verbum 6.3 because those installs have the fonts embedded sindie the progra - not taking into account that other programs might use those fonts (Word, Powerpoint etc., if you copy text from Logos to those programs). This is why Faithife posted the fact page I included in my first post.

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 4:23 PM

Don,

Thanks for all your work.  It did not APPEAR to have the SBL files.

The backup approach appears to be a better way to go.

Nick

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 4:35 PM

Moderator,

I have found my backups for the c:\windows\system\font folder (1031 files vs current 961).  How do I put these back in?  Just copy them in?  How does one "install" them?  If I read the first note correctly, I need to copy them to the desk top and click to install over 1000 files!  No, there must be a better way than this.  Is there a way to do a compare to find the lost files and therefore only have to manually install 70 files?

Will someone explain to me whether Logos did a very careful cleaning of the fonts folder (such that the files listed in the Logos page might be the only fonts destroyed) or whether it just deleted anything but a certain number of fonts that it deemed necessary?

Don, thanks for your help but in my view this is a Logos problem.  Your willingness to help is overwhelming but I fear we need the people who did this to step up to the table and offer assistance.  They are the pros and presumably understand font files much better than either of us.  You did not create this situation!

Nick

Posts 32499
Forum MVP
MJ. Smith | Forum Activity | Replied: Tue, May 26 2015 4:48 PM

Sorry, there is no moderator. However, I can report that the Logos install left my South Asian and logic fonts untouched.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 2830
Don Awalt | Forum Activity | Replied: Tue, May 26 2015 4:51 PM

NIck, SBL files should be there. Let me know if you see specific ones that are not there.

As I said earlier, you CANNOT just copy new fonts in. You have to install them.

Also, you do not have to install all files one at a time. In Windows you can click on the first file in the folder list, hold the Shift key down, scroll down and click on the last file to select them all (or hit Control-A to select all). Then right click, and click on install in the context menu. It installs very fast.

Logos uninstalled the fonts they thought were only used by them - because they are internal to the program now. I Have no reason to believe, or have I experienced that any other fonts are missing.

As for Logos dealing with this, I pulled these files from the web page they set up to describe how to restore your fonts. THeir way is more thorough, as someone may not want all fonts - I don't see the issue with installing all of them - all I did was just collect all the fonts and put them into a font file.

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 4:56 PM

Thanks for your help.  It may be that they removed only certain classes of fonts (e.g., Greek, Hebrew, Aramaic, Cuniform (sp?), etc.)  If they did it by class, then Logos does not know what was eliminated.  Hopefully, it was done only by specific enumeration.  Unfortunately, I have a David series that seems to be missing and I does not seem to be in Logos's restore set.

In the past there have been moderators or at least Logos people watching.  Let's see if we don't get some help within the next 24 hours.  They are usually pretty good at answering questions that are left unanswered.  I only had one case where they did not respond and in that case when it was pointed out 6 months later an apology was provided.

 

Nick

Posts 12
Nick Bartol | Forum Activity | Replied: Tue, May 26 2015 5:02 PM

Don,

I believe that my David font series disappeared and is not in your replacement set.  Same with the SBL series (unless it is under another name).  We will see how they deleted the files and take it from there.

Nick

Posts 1826
Rick | Forum Activity | Replied: Tue, May 26 2015 5:03 PM

I did not see the SBL files in your file but they were pretty easy to find from the Logos site. Thanks again.

Hebrew: https://www.sbl-site.org/educational/BiblicalFonts_SBLHebrew.aspx 

Greek: https://www.sbl-site.org/educational/BiblicalFonts_SBLGreek.aspx 

Posts 1826
Rick | Forum Activity | Replied: Tue, May 26 2015 5:06 PM

Nick Bartol:
In the past there have been moderators or at least Logos people watching.  Let's see if we don't get some help within the next 24 hours.

They probably don't monitor the "Files" group much. Hopefully, they will respond to the questions that you posted in the General or Logos 6 forums.

Posts 2830
Don Awalt | Forum Activity | Replied: Tue, May 26 2015 5:30 PM

Thanks for catching that Nick and Rick, I added those two fonts to the original link so it has them for anyone new! The link is here too:

https://www.dropbox.com/s/6p5cj7iuvxfctln/Logos%206%20fonts.zip?dl=0 

Posts 2589
Lee | Forum Activity | Replied: Tue, May 26 2015 5:57 PM

NoUsers shouldn't have to do this. Please F.L. do something about it.

Posts 1130
Keith Larson | Forum Activity | Replied: Tue, May 26 2015 6:53 PM

Correct me if I am wrong, but unless Logos addresses this the next update will just strip the files away again and we will have to download and install the fonts again. This is ridiculous!

Posts 9481
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, May 26 2015 7:58 PM

Don, thanks for doing this.

I don't know that I have any need for them, but I now have them all in one place should the need arise, thanks to you.

Much appreciated.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 244
LogosEmployee
Ryan Gano (Faithlife) | Forum Activity | Replied: Tue, May 26 2015 8:20 PM

There seem to be a couple misconceptions about what happened in this case and what will happen going forward.

With 6.2 and prior releases we included an installer for prerequisits (required to run the application). For 6.3 we removed the prereqs installer because it interfered with our auto update process.

Uninstalling the prereqs also removed any fonts that we had installed with a previous prereqs install. It doesn't remove any fonts other than fonts that we specifically attempted to install with the prereqs at an earlier point in time. To my knowledge all fonts that we were installing are referenced on the support page.

When you update after having installed 6.3 we will not need to uninstall the prereqs (because they've already been uninstalled). Because we don't uninstall them we will not uninstall (or install) fonts.

We were aware that these fonts may be used by applications outside of our application. We were not aware of the number of people who used them outside of the app. On the mac we've never installed fonts (which is why these conversations usually don't include mac users).

We proactively created a support page with information about how to find fonts that are needed for work outside of Logos. I will talk to the support team about the possibility of adding sample images to that page so you can more easily figure out which fonts you are looking for.

Posts 232
Todd Frusti | Forum Activity | Replied: Tue, May 26 2015 8:58 PM

Don,  Thanks for collecting the font files.  Appreciate it.

Page 1 of 2 (40 items) 1 2 Next > | RSS