New Payment Plan Offer Misleading

DAL
DAL Member Posts: 10,942 ✭✭✭
edited November 2024 in English Forum

Well according to the limited time offer, it was my understanding that we could have a payment plan of 20 months. Mine currently sits at 18; so my idea was to add an  upgrade and extend my current payment plan to 20 months - which makes perfect sense: I only extend my plan 2 more months to make it 20, Logos still will get all their money in 20 months, I don't have to give a down payment today and everybody is happy! But noooo, when I called sales they wanted to do a "stacking payment plan" and bump my current payment plan to almost $300 a month and charge me a down payment (which supposedly you wouldn't have to give one cause of the "limited time offer")! That right there is so wrong in so many levels I won't even bother to give details. 

So, no upgrade for me and no extra cash for Faithlife just because they want to pretty much have me do 2 payment plans disguised as one called "stacked payment plan." This is very disappointing to say the least. You would think that being a long time customer would mean something, but I guess not.

Thank you kindly FL!

DAL

Comments

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    .

  • Cynthia Tucker
    Cynthia Tucker Member Posts: 352 ✭✭

    Good to know. I thought I would be able to add on to my payment plan as well. I thought Mark posted something about being able to merge three payment plans into one.

    Author of the Chronological Word Truth Life Bible Series

    WordTruthLifeBible.com

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Good to know. I thought I would be able to add on to my payment plan as well. I thought Mark posted something about being able to merge three payment plans into one.

    Yes and I mentioned to the sales rep about what Mark said because he had said to me, "I don't know where you heard all these things" and that's when I mentioned Mark by name (sorry Mark Barnes for throwing you under the bus). Maybe he got special treatment as an added bonus for being MVP or something. Oh well, I spent up front money to get the Gold Standard upgrade along with Bronze for all packages except for Lutheran and SDA and this so called limited time offer was going to help me get the other larger upgrade, but I guess it will have to wait, because it wasn't what we thought it was.

    DAL

  • Cynthia Tucker
    Cynthia Tucker Member Posts: 352 ✭✭

    Well, I'm sure Mark will be along to weigh in at some point (provided he survived being thrown under that bus! [:)])

    Author of the Chronological Word Truth Life Bible Series

    WordTruthLifeBible.com

  • Josh
    Josh Member Posts: 1,529 ✭✭✭

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Well, I'm sure Mark will be along to weigh in at some point (provided he survived being thrown under that bus! Smile)

    Yep, my apologies to Mark Barnes if I misunderstood what he wrote.

    DAL

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Josh said:

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

    Surprise, surprise! You've been stacked lol

  • Erik
    Erik Member Posts: 413 ✭✭

    Stacking plans has been the model for some time, as opposed to the old merged plan model. My read from the new 20 month offer was that it was ambiguous (not misleading) and therefore likely to not be an offer to revert to the old model. As a result, I'll just buy a few Bronze level packages for $20-$30 each and wait out my remaining 12 months. In the meantime I will pick up limited individual resources as needed and wait it out for L8 before making a large scale upgrade. I don't want to be on a plan by the time L8 comes around.

  • Mike Childs
    Mike Childs Member Posts: 3,135 ✭✭✭

    Well, there is a 30 return period to get out of a deal that you misunderstood.  So, except for the disappointment, there is no long term problem that cannot be corrected / canceled.

    I expected the stacked payment plans, as that has been policy for sometime, and it is a major reason that I have not made many significant purchases for a while.  I just will not stack payment plans under any circumstances.  I had only a small balance on my last purchase plan, and paid it off.  But I was surprised that I was not offered the 20 payment terms that were being advertised online.

    The real damage of all this will be to Faithlife in terms of customer relations and good will.  One great thing about Logos / Faithlife is that 30 day return period, so any financial mistakes can be canceled.

    Faithlife is really run by honorable people.  Some of the sales agents may have gotten overly aggressive, or not explained the payment details clearly.  However, many of them are new, and just learning the facts themselves.


    "In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley

  • But I was surprised that I was not offered the 20 payment terms that were being advertised online.

    Web site default drop down is a few months.  Larger purchase enables more months for payment plans: e.g. purchase of $ 1,858 has 18 months option for payment plan.

    Dreaming of web site modification to allow payment plan merging using applicable business rules.

    Faithlife is really run by honorable people.

    Thankful for recent three minute phone call with Accounting to merge two payment plans with the same number of remaining months into one, which saved $ 5 per month for me.

    Keep Smiling [:)]

  • Erik
    Erik Member Posts: 413 ✭✭

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Faithlife is really run by honorable people.

    Thankful for recent three minute phone call with Accounting to merge two payment plans with the same number of remaining months into one, which saved $ 5 per month for me.

    Keep Smiling Smile

    I think we need to be careful to be clear that FL isn't "merging" plans in the old way. Calling it "stacking" is more appropriate. In your situation where the new plan and existing plan are the same length, the result would of course be seamless. However, the problem exists for folks who have a shorter existing plan who wish to add a new longer plan and extend the old plan out to match. This isn't an option any longer. I suspect that many with existing plans never got the word on this change; I never received the supposed email that went out explaining the change and only found out about it 9 months ago because I check the forums daily.

  • Erik said:

    I think we need to be careful to be clear that FL isn't "merging" plans in the old way. Calling it "stacking" is more appropriate. In your situation where the new plan and existing plan are the same length, the result would of course be seamless. However, the problem exists for folks who have a shorter existing plan who wish to add a new longer plan and extend the old plan out to match. This isn't an option any longer.

    Concur "stacking" is a better term for two of more plans that have different lengths. Combining two plans with the same remaining length was seamless (and fits the new rules).

    Concur being able to stretch out an existing plan for combination with a Logos 7 upgrade would be attractive.

    Also noticed $ 1,800 + in shopping cart has maximum of 18 months for payments, but significantly higher purchase is needed for 19 months.  Apologies since not know what purchase amount qualifies for 20 months of payments: $ 10,587.04 had maximum of 19 months (followed by removing all from cart).

    20 Nov 2015 Thread => Updates to Payment Plan Program includes link => https://www.logos.com/faq#PaymentPlans (that has been updated for Logos 7)

    Can I combine multiple payment plans?

    Yes. Call (800) 875–6467 and ask a representative how!

    9 Dec 2015 Thread => Updates to Payment Plan Program included

    The changes we've made this week affect how new purchases can be combined with existing payment plans.

    When adding a new purchase to an existing payment plan:

    Pay 25% down at the point of sale, and consolidate the purchase balance with the existing payment plan balance into a payment plan that meets the following criteria:

      • The plan length may not exceed the greater of:
        • The number of months remaining on the longest existing payment plan
        • The number of months the new purchase qualifies for
      • The maximum term allowed will be 20 months.

    To combine multiple existing payment plans and a new purchase:

    Pay 25% down at the point of sale, and consolidate the purchase balance and existing payment plan balances into one payment plan that meets the following criteria:

      • The resulting monthly payment may not be less than the combined existing monthly payments.
      • The plan length may not exceed the greater of:
        • The number of months remaining on the longest existing payment plan
        • The number of months the new purchase qualifies for
      • The maximum term allowed will be 20 months.

    14 Jan 2016 Thread => Update to Payment Plan Program - Changes to Down Payment Requirements changed the 25 % down payment amount to equal monthly payment.

    Keep Smiling [:)]

  • Erik
    Erik Member Posts: 413 ✭✭

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Erik said:

    I think we need to be careful to be clear that FL isn't "merging" plans in the old way. Calling it "stacking" is more appropriate. In your situation where the new plan and existing plan are the same length, the result would of course be seamless. However, the problem exists for folks who have a shorter existing plan who wish to add a new longer plan and extend the old plan out to match. This isn't an option any longer.

    Concur "stacking" is a better term for two of more plans that have different lengths. Combining two plans with the same remaining length was seamless (and fits the new rules).

    Concur being able to stretch out an existing plan for combination with a Logos 7 upgrade would be attractive.

    Also noticed $ 1,800 + in shopping cart has maximum of 18 months for payments, but significantly higher purchase is needed for 19 months.  Apologies since not know what purchase amount qualifies for 20 months of payments: $ 10,587.04 had maximum of 19 months (followed by removing all from cart).

    20 Nov 2015 Thread => Updates to Payment Plan Program includes link => https://www.logos.com/faq#PaymentPlans (that has been updated for Logos 7)

    Can I combine multiple payment plans?

    Yes. Call (800) 875–6467 and ask a representative how!

    9 Dec 2015 Thread => Updates to Payment Plan Program included

    The changes we've made this week affect how new purchases can be combined with existing payment plans.

    When adding a new purchase to an existing payment plan:

    Pay 25% down at the point of sale, and consolidate the purchase balance with the existing payment plan balance into a payment plan that meets the following criteria:

      • The plan length may not exceed the greater of:
        • The number of months remaining on the longest existing payment plan
        • The number of months the new purchase qualifies for
      • The maximum term allowed will be 20 months.

    To combine multiple existing payment plans and a new purchase:

    Pay 25% down at the point of sale, and consolidate the purchase balance and existing payment plan balances into one payment plan that meets the following criteria:

      • The resulting monthly payment may not be less than the combined existing monthly payments.
      • The plan length may not exceed the greater of:
        • The number of months remaining on the longest existing payment plan
        • The number of months the new purchase qualifies for
      • The maximum term allowed will be 20 months.

    14 Jan 2016 Thread => Update to Payment Plan Program - Changes to Down Payment Requirements changed the 25 % down payment amount to equal monthly payment.

    Keep Smiling Smile

    Good stuff! This should help people who are unclear about the (not so) new policy. I can understand why people get upset since everyone had grown accustomed to the previous policy. That said, FL's reasons for the change are financially sound. Personally I'm fine with it since I had begun to have uneasy feelings about the never ending payment plan.

    Over time people should be able to reasonably avoid stacking by setting up payment plans that expire several months before a new Logos release (assuming that one purchases early during the release cycle). Of course this assumes that FL stays with a roughly 22-24 month development cycle. If they ever go to a 12 month development cycle, people like me who don't wish to "stack" will either need to pay outright, grow accustomed to not making significant resource upgrades immediately upon release, or choose to fall into an "every other release" pattern for significant resource upgrades. 

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    I see the point, but an exception could be made since mine is only 2 months that I'd be adding and they would still make money in the process; but why lose a sale for not making such a minor exception? I can wait, less money I'll have to spend if they don't want it.

    DAL

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    DAL said:

    Yes and I mentioned to the sales rep about what Mark said because he had said to me, "I don't know where you heard all these things" and that's when I mentioned Mark by name (sorry Mark Barnes for throwing you under the bus). Maybe he got special treatment as an added bonus for being MVP or something.

    I've never had any special treatment from Logos Sales staff, so far as I know.

    My payment plan situation seems to be quite different to yours, for three reasons. (1) I added stuff to an existing plan without changing the plan's length.  (2) the plan I merged into was a brand new plan that I'd only created the previous day. (3) The total plan was only 6 months.

    I think the big ones are (1) and (3). To give a fictional example: If you have an 18-month plan at $200/month, buy a $400 product and extend the plan to 20 months, then Faithlife are effectively giving you 18 months interest free credit, as they won't see any of their $400 until after 18 months. That was the big flaw in the previous system that many of us took advantage of. They've closed the door on that loophole, and it's not going to re-open.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Mark Barnes said:

    DAL said:

    Yes and I mentioned to the sales rep about what Mark said because he had said to me, "I don't know where you heard all these things" and that's when I mentioned Mark by name (sorry Mark Barnes for throwing you under the bus). Maybe he got special treatment as an added bonus for being MVP or something.

    I've never had any special treatment from Logos Sales staff, so far as I know.

    My payment plan situation seems to be quite different to yours, for three reasons. (1) I added stuff to an existing plan without changing the plan's length.  (2) the plan I merged into was a brand new plan that I'd only created the previous day. (3) The total plan was only 6 months.

    I think the big ones are (1) and (3). To give a fictional example: If you have an 18-month plan at $200/month, buy a $400 product and extend the plan to 20 months, then Faithlife are effectively giving you 18 months interest free credit, as they won't see any of their $400 until after 18 months. That was the big flaw in the previous system that many of us took advantage of. They've closed the door on that loophole, and it's not going to re-open.

    I think the problem was the statement about "longer paymen plan, lower monthly payments," but they never specify anything. Lack of communication skills, but hey, it's fine. No worries, they're a business so it's understandable.

  • Mattillo
    Mattillo Member Posts: 6,316 ✭✭✭✭

    Yeah I ran into that issue too.  When I spoke with sales I was quoted a great payment plan but it was lower than my current and then I looked more closely and it was some odd stacking plan option which just seems dumb to me.  So when I asked to combine my plans I lost the benefits of the Logos 7 payment plan model and had to pay a large downpayment with a payment plan on a much shorter schedule... I felt it to be misleading but hey Logos got their money and I got my books so all is good I guess

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Mattillo said:

    Yeah I ran into that issue too.  When I spoke with sales I was quoted a great payment plan but it was lower than my current and then I looked more closely and it was some odd stacking plan option which just seems dumb to me.  So when I asked to combine my plans I lost the benefits of the Logos 7 payment plan model and had to pay a large downpayment with a payment plan on a much shorter schedule... I felt it to be misleading but hey Logos got their money and I got my books so all is good I guess

    I found a new cheaper way to get it --- Credit Card! For example, if the rate was 18% APR for 12 months on a purchase of $706 then my monthly payments would be $64.73, but I don't really have to give that amount every month if I cannot make it, say, this month, because I could give less (i.e. Minimum payment or a little extra). Plus I don't get charged to make a payment.

    With Logos if my purchase is $706 add $60 in "administration fees" ($5x12)...that would be $766 divided by 12 months = $63.83 Almost the same amount per month as the credit card, except I'm not bound to dish out $60 something dollars every month, where as with Logos that $60 something WILL come out of my account no matter what.

    I'm not saying Logos is charging me almost 18% interest to make a $706 purchase, but it sure feels that way with the so called "administration fee." Again, I'm not saying they are charging interests just because it works out that way with my particular purchase. I believe the $5 "ad. Fee" is great, but only on way larger purchases than mine. 

    For me it'll be even cheaper since my other credit card has a 0% APR promotion for 12 months right now hehehe so that means Zero interest and Zero administration fee.

    DAL

  • Josh
    Josh Member Posts: 1,529 ✭✭✭

    Josh said:

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

    Faithlife reached out to me and corrected this error. I didn't even have to call - they saw my post. I have to say, I am thankful for their willingness to respond to my concerns with this matter.

  • JoshInRI
    JoshInRI Member Posts: 1,942 ✭✭✭

    My response below.  The bird is Logos

    delivering the final straw to this camel....

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Josh said:

    Josh said:

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

    Faithlife reached out to me and corrected this error. I didn't even have to call - they saw my post. I have to say, I am thankful for their willingness to respond to my concerns with this matter.

    You mean stacked plan as in your payments will go up for a few months until you pay off your new added payment plan. For example, you owe 15 months, you pay $115, but you stack a new payment plan that equals 3 months, and now your payments go up to $170 for three months and then it will revert back to $115 after those three months are over since you're pretty much done paying for the "stacked" payment plan. The only difference is you don't pay an extra $5 bucks interest...I mean administration/processing fee or whatever you choose to call it. At least that's what I was told it would happen if I added/stacked a new payment plan.

  • Josh
    Josh Member Posts: 1,529 ✭✭✭

    DAL said:

    Josh said:

    Josh said:

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

    Faithlife reached out to me and corrected this error. I didn't even have to call - they saw my post. I have to say, I am thankful for their willingness to respond to my concerns with this matter.

    You mean stacked plan as in your payments will go up for a few months until you pay off your new added payment plan. For example, you owe 15 months, you pay $115, but you stack a new payment plan that equals 3 months, and now your payments go up to $170 for three months and then it will revert back to $115 after those three months are over since you're pretty much done paying for the "stacked" payment plan. The only difference is you don't pay an extra $5 bucks interest...I mean administration/processing fee or whatever you choose to call it. At least that's what I was told it would happen if I added/stacked a new payment plan.

    I am not exactly sure of all the variables that factor into my specific plan and how they differ from others. However, after my order of L7, I saw two payment plans on my account. FL sent me an email saying that my plans were meant to be combined but this was delayed due to the high volume of costumer interactions this week. Now, I see just one plan. When I click on this plan's details I see two orders, however, the payment plan itself has these orders combined into one total. My monthly payment is evenly distributed throughout the whole duration on the plan for the next 11 months. This is what I wanted albeit I would have liked it to be stretched out for 20 months. Either way, I'm happy enough with the situation.   

  • Erik
    Erik Member Posts: 413 ✭✭

    Josh said:

    My monthly payment is evenly distributed throughout the whole duration on the plan for the next 11 months.

    Was your existing plan sitting at 11 months before the new plan was combined?

  • Mattillo
    Mattillo Member Posts: 6,316 ✭✭✭✭

    That is good news! You got lucky. I had to pay a large down payment for mine

  • Mattillo
    Mattillo Member Posts: 6,316 ✭✭✭✭

    I would have bought a lot more resources if I could have combined under the advertised plan.

    Unfortunately I was only offered the old short plan with large down payment or stacked plans

  • Josh
    Josh Member Posts: 1,529 ✭✭✭

    Erik said:

    Josh said:

    My monthly payment is evenly distributed throughout the whole duration on the plan for the next 11 months.

    Was your existing plan sitting at 11 months before the new plan was combined?

    I had 10 months left on my older plan.

  • Josh
    Josh Member Posts: 1,529 ✭✭✭

    Mattillo said:

    That is good news! You got lucky. I had to pay a large down payment for mine

    I, too, had to put some money down. But it wasn't much.

  • SineNomine
    SineNomine Member Posts: 7,012 ✭✭✭

    Josh said:

    Josh said:

    Stacked payment plan? Wow, I just checked my payment plan page under my account and I see TWO payment plans now. The rep on the phone made it sound like it was going to be rolled into one. Not only that, but I couldn't get him to do better than 11 months. I even mentioned that I did NOT want to pay the 5 dollar convenience charge twice a month. I'm going to have to call tomorrow about this.... :/

    Faithlife reached out to me and corrected this error. I didn't even have to call - they saw my post. I have to say, I am thankful for their willingness to respond to my concerns with this matter.

    That's great!

    Faithlife employees, on the assumption that you're still reading this thread, could someone confirm/clarify/correct what all's been said here about payment plans and the present promotion? Thanks!

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Erik
    Erik Member Posts: 413 ✭✭

    Josh said:

    Erik said:

    Josh said:

    My monthly payment is evenly distributed throughout the whole duration on the plan for the next 11 months.

    Was your existing plan sitting at 11 months before the new plan was combined?

    I had 10 months left on my older plan.

    Interesting. It looks like an exception was made from the current policy for that one additional month. Maybe Sales Reps have the ability to do this where the existing plan meets specific criteria and the plan terms aren't significantly different. The result in your case most likely didn't result in a major shifting of revenue for FL.

  • DAL
    DAL Member Posts: 10,942 ✭✭✭

    Erik said:

    Josh said:

    Erik said:

    Josh said:

    My monthly payment is evenly distributed throughout the whole duration on the plan for the next 11 months.

    Was your existing plan sitting at 11 months before the new plan was combined?

    I had 10 months left on my older plan.

    Interesting. It looks like an exception was made from the current policy for that one additional month. Maybe Sales Reps have the ability to do this where the existing plan meets specific criteria and the plan terms aren't significantly different. The result in your case most likely didn't result in a major shifting of revenue for FL.

     They could have easily done that with my 18 month plan and just stretch it to 20, just a two months difference and I even wouldn't have minded giving a down payment, but intead, they just wanted to further complicate things by having me do a higher monthly payment and after that instead of reverting back to my normal payments, they were going to make it even higher, so I declined and went the other route which is cheaper for me at 0 down, 0 interest and 0 fees for processing my payments. So win-win for everyone; FL got their money, I got my resources and still get 30 days trial to change my mind. So far, so good, so what hehe...I'm not a math wizard, but I still think when all is said and done FL's $5 processing payment turns out to be an 18% interest rate for everybody of the total purchase  - more like a personal loan with fixed monthly payments that have been divided by the total amount of your purchase and the months allowed (e.g. 10, 15, 20). I understand Fal preferring that over switching to a FL Credit Card that would allow you to buy based on your credit score - not only would they lose money, but not everyone would qualify. So call it interest, processing fee or whatver, is still an awesome deal for everyone.

    I will say this, though,  it's not pleasant to talk to sales reps anymore they sound more like robots now. I even sense how uncomfortable some feel keeping the conversation within whatever script they've been given. I feel sorry for them!

  • Glenn Airoldi (Faithlife)
    Glenn Airoldi (Faithlife) Member, Logos Employee Posts: 314

    As many of you know, we began making revisions to our payment plan terms last November to ensure we continued to run a healthy and sustainable business.   

    We know how important payment plans have been to many customers, and focused on ensuring that when we launched Logos 7, we would have more flexibility in the terms we were able to offer.

    We did revise the payment plan terms available at launch.  These are the changes we made:

    Prior to 8/22

      • Orders needed to meet the following requirement
        • Above $100
      • Down payment was calculated to ensure 30% of the order was paid over the first 3 payments

    Since 8/22

      • Orders need to meet the following requirements
        • Above $100
        • Contain a Logos 7 Library or Logos 7 Feature Set
      • The down payments equals the monthly payment.  (Order total / number of months in the plan) + $5 administration fee = monthly payment

    Regarding the length of payment plans

      • The maximum length plan we offer is 20 months total, this has not changed.
        • The website displays the the down payment amount (payment 1), and the amount and number of of subsequent payments.
        • Note that there are only 19 subsequent payments on a 20 month plan.
      • Our current payment plan thresholds are (subject to change at any time).
    Order Total Number of Payments
    $100 5
    $130 6
    $200 7
    $300 8
    $400 9
    $500 10
    $600 11
    $750 12
    $900 13
    $1,050 14
    $1,200 15
    $1,350 16
    $1,500 17
    $1,650 18
    $1800 19
    $2900 20

    Regarding combining a purchase with an existing payment plan

    We currently have two "combine payment plans" models that we can offer (also subject to change at any time).

    • Stacked Combine
      • With this model, customers see their monthly payment fluctuate 
        • Example:
          • Existing Plan: 14 remaining months at $200 per month
          • New Purchase Qualifies for - 10 months at $50 per month
          • Resulting plan, 10 months at $250 per month then 4 months at $200 per month
        • Note that while the plans are combined, both plans are paid off on their appropriate schedule
        • When a user combines plans in this way, they only pay a single administration fee each month
    • Pure Combine
      • With this model, customers see even payments, but the number of months on their plan will fluctuate
        • We use an algorithm to allow users to calculate a downpayment, and a number of even monthly payments
        • The algorithm ensures that no portion of any plan will be extended beyond it's appropriate payment schedule
        • In many cases, users will find that this scenario will result in fewer months being offered
        • When a user combines plans in this way, they only pay a single administration fee each month

    Regarding the special payment plan terms currently being offered

    We're very happy to have been able to launch Logos 7 with special payment plan terms, and thankful that many users have found a way to take advantage of them.  

    We're always happy to help anyone combine payment plans in person, you can reach us at (800) 875-6467.

    You can find more information about our payment plan program here:  https://www.logos.com/faq#PaymentPlans

    Payment plan specifics for any single order can always be found in the shopping cart on our website for any qualifying order.

    Customers who wish to purchase and combine with an existing plan should call our sales department at (888) 875-9491.  This is a two part process, where your order is first created on the payment plan it qualifies for, then combined with the other plan or plans on your account.  This process does take time, and we are processing a high volume of these right now, but you should see your account updated within a few days of your order. 

  • mab
    mab Member Posts: 3,078 ✭✭✭

    I've got one plan that's been going on for some time. Fortunately, most of it will now be much easier to meet since I relocated. I might have rolled L7 into a plan, but I decided to change my perspective.I bought a small package outright instead of a bigger package on a plan.

    The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    We did revise the payment plan terms available at launch.

    While I think the new plan structure is helpful for those buying L7, it should have been announced that the old payment plans (without L7) were no longer being made available. I think most of us assumed that the new L7 plan was in addition to what was already available.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Keith Pang
    Keith Pang Member Posts: 1,094 ✭✭✭

    So there's no more payment plans for anything over a $100? Only Logos 7 Packages and the FFS? 

    Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    So there's no more payment plans for anything over a $100? Only Logos 7 Packages and the FFS? 

    At the moment. We don't yet know whether this is temporary or permanent. Hopefully Glenn will clarify soon.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Glenn Airoldi (Faithlife)
    Glenn Airoldi (Faithlife) Member, Logos Employee Posts: 314

    Our long term aspiration is offer customized payment plan terms per individual order, however our system currently only allows us to offer a single payment plan model.  We don't yet have the ability to define two or more different payment plan models, and define criteria that ensures the proper plan is offered at the proper time.

    So, for launch, we made a change to the payment plan terms, and this becomes the form the model takes.

    Can you put any resources we sell on a payment plan under  the current terms?

    Yes, as long as the order that contains the resources is over $100, and the order contains a Logos 7 Library or Logos 7 Feature set.

    The benefit of this change to users is that we can offer lower down payments than we have been for the past 8 months.

  • Mike
    Mike Member Posts: 47 ✭✭

    Just adding my feedback. I had a $469 resource collection on my Wishlist for a while. I wanted to start payment plans and discovered this change. Now its off to Amazon to find the title I'm looking for since it can't be purchased individually in Logos. 

    I bought in at Logos 5. I have seen no compelling reason to upgrade since. In my opinion, Logos 7 seems to be geared towards pastors who want to save time in the process of bringing a sermon to a multimedia service display, yet it is priced towards a pastor that would have the staff to make all that happen in a better way than Logos can deliver. I just can't see the value or don't identify with the target audience. Meanwhile I lose the payment plan option for that target audience. 

    Just my two sense. Yes, I'm still a Logos fanboy. 

  • Mike
    Mike Member Posts: 47 ✭✭

    Just adding my feedback. I had a $469 resource collection on my Wishlist for a while. I wanted to start payment plans and discovered this change. Now its off to Amazon to find the title I'm looking for since it can't be purchased individually in Logos. 

    I bought in at Logos 5. I have seen no compelling reason to upgrade since. In my opinion, Logos 7 seems to be geared towards pastors who want to save time in the process of bringing a sermon to a multimedia service display, yet it is priced towards a pastor that would have the staff to make all that happen in a better way than Logos can deliver. I just can't see the value or don't identify with the target audience. Meanwhile I lose the payment plan option for that target audience. 

    Just my two sense. Yes, I'm still a Logos fanboy. 

    Update: Payments are back on single resource library! Thank you! 

  • Doc B
    Doc B Member Posts: 3,693 ✭✭✭

    I hate to point out the elephant in the room, but if we don't spend money we don't have, all this is moot (Prov. 11:15).

    Put it on your wish list and start saving money. When you have enough, and the resource is your top priority, buy it.

    It's not rocket surgery.

    Eating a steady diet of government cheese, and living in a van down by the river.