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This update has made Logos unusable for me - I can't open any resources without Logos crashing. Logs below:
3010.Logos Log Files.zip
I join the several others* who cannot restart Logos once the latest update is applied (7.11.0.0023). Rebooting the computer didn't fix it. Starting Logos while holding the CTRL key was only a temporary fix. The circle just keeps turning while Logos uses 25-50% of my system resources.
* See also "Logos Hanging With Latest Update" (https://community.logos.com/forums/t/154784.aspx ).
I appeal to the Logos tech team to recommend a fix as soon as possible. As a Biblical Studies professor, Logos is my bread and butter in the classroom. Thanks in hope,
Craig Broyles
PS I wouldn't want to have to call in sick tomorrow
For those who need to get some work done. I've found that it appears that Logos will function normally if you do a CTRL start and work in the minimum screen mode. Loading layouts will crash the program so avoid this.
[Y][Y][Y]
Do we still need to do the special Windows command for the accelerated start up with this version?
This update has made Logos unusable for me - I can't open any resources without Logos crashing
Open with CTRL key held and try again
Unfortunately, holding down CTRL doesn't make any difference.
What happens if you hold CTRL until sign in screen appears then let go and select sign in? Does a blank screen appear? If so you can work with this screen i.e. open resources. You cannot, however, jump to full screen or load layouts. You can, however, re-size this screen.
I am another one who cannot use this new version. It crashes on start up.
Have restarted the computer, have reinstalled logos and holding ctrl while starting. Nothing works....this is frustrating.
The only way to solve the problem for now, is a system restore to a previous version. I did it with Windows 10. But then the Home button still does not work. Which means that this bug goes back to previous versions. I cannot understand that Logos does not keep the previous version available just in case of a flop like this one. A program like this one is, like some said, our bread and butter. Logos could have react better.
No, there is more problems left even after the system restore. Some tool buttons also stop Logos, like Psalm Explorer, Bible Browser, etc.
We've got a fix for this. We will be shipping an update soon, but I'm not sure yet of the exact timing.
Me too - I did all the windows updates and .net framework updates and still the same thing. Anytime I click on a resource, the program disappears and is nowhere to be found.
Mike, you are definitely experiencing the same problem. This will be fixed as soon as we can get an update to you.
Thanks!
I have Windows 10 Pro. It worked earlier this morning, but I could not open it in the afternoon. That is BEFORE I installed the Windows update. I just updated windows to see if it would help, and Logos still won't open. I only get the initial blue "Logos 7" pop up, but no login, home screen, etc. Ctrl start won't work either.
Actually, it worked when I held Ctrl down the whole time, from initial click until the sign in screen came up.
This is the current workaround to that problem. We are still working to find and fix the cause of this problem.
This update has made Logos unusable for me - I can't open any resources without Logos crashing. Logs below: We've got a fix for this. We will be shipping an update soon, but I'm not sure yet of the exact timing.
Thank you very much!
Andrew, any status updates on this?
Andrew, I've never been so frustrated with Logos in the many years I've used this product. Many of us rely on Logos daily for our work and have made a considerable financial investment in its resources. It's not unreasonable to expect it to work without repeated crashing. Please give us some idea as to when this issue will be resolved.
I would love to give you a solid time for when we can resolve the issue. Unfortunately, we haven't been able to recreate the problem for ourselves, and we're still trying to collect information that will help us understand what is causing the problem. We will get an update as quickly as we can.
Andrew, can we send you any files from our computers that would help - like a log file or a dump file?
Do they know how to reproduce the problem?
We have been able to determine the cause of the problem. So far we've reproduced two instances of the problem, and fixed one of those. We are currently working through all the possible places where the problem could occur.
Unfortunately, we won't be able to release an update today. I'm so sorry for the disruption in all your work patterns. Fixing this is a very high priority for us, and hopefully we'll have good news of a release soon.
As this is apparently the Mother Of All Bugs, while we're waiting, how about letting the ones affected install 7.10 again? On the one of my computers that isn't working, I'm going to have to reinstall anyway, since I can't get 7.11 to start at all (in order to apply a service pack).
I prefer to use Verbum, because it seems to be faster than Logos for me. However, Verbum is still crashing when I open a saved layout even though I entered the Update Now command.
I join the several others* who cannot restart Logos once the latest update is applied (7.11.0.0023). Rebooting the computer didn't fix it. Starting Logos while holding the CTRL key was only a temporary fix. The circle just keeps turning while Logos uses 25-50% of my system resources. * See also "Logos Hanging With Latest Update" (https://community.logos.com/forums/t/154784.aspx ). I appeal to the Logos tech team to recommend a fix as soon as possible. As a Biblical Studies professor, Logos is my bread and butter in the classroom. Thanks in hope, Craig Broyles PS I wouldn't want to have to call in sick tomorrow
This has been fixed in 7.11 SR-1.
