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Posts 480
Carmen Gauvin-O'Donnell | Forum Activity | Posted: Thu, May 14 2015 6:57 AM

Hey guys... so my pastor is getting some sort of video error in Logos... it asks him if he's offline (he's not).

Where can I start looking to figure out what might be up? The course is working fine on my own computer.

His is Windows 8, Logos 6 Gold.

Thanks!

C.

Posts 49
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Thu, May 14 2015 9:39 AM

Hi Carmen,

Sorry to hear that your pastor is having some difficulty with BI100. There are a few things that could be going on, and you will get the quickest resolution if you call customer service and they can help you troubleshoot: 800-875-6467. You can also email them at customerservice@logos.com.

Hope that helps!

-Celeste

Posts 480
Carmen Gauvin-O'Donnell | Forum Activity | Replied: Thu, May 14 2015 9:50 AM

Thanks Celeste! Will pass that on...

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