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This post has 51 Replies | 12 Followers

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Mark Barnes | Forum Activity | Posted: Thu, Dec 24 2009 1:35 AM

How to ask for help

These forums are full of people who are willing to help with any question or problem you might have with Logos. Some are Logos staff, most are Logos users who volunteer their time.

How to get an answer — without even asking!

Before you ask for help:

  • Please check this Wiki to see if your question has already been answered.
  • Search the forum to see if your question has already been answered. Unfortunately, the “Search this site” box doesn’t work too well, so you’ll need to use Google. Search for site:community.logos.com searchterms, or just click this link then add your search terms at the end of the search box.

If you can’t find the answer to your question, go ahead and ask, by creating a new thread.

How to ask a great question

If your question is a “How do I....?” question, please let us know clearly what you’re trying to do, and perhaps give us an example.

If your question is about something going wrong (e.g. a crash, an error message, Logos being very slow, or search results are wrong, etc.), then we will need to see your logs before we can help. Logos has an optional feature whereby it records everything that happens in a log file. That allows us to see exactly what is causing the problem. It also helps if we know a little bit about your computer (particularly your Operating System and how much RAM (memory) your computer has).

Make sure you have a clearly worded subject. “Logos sucks!” is a bad subject, and will likely get you lots of replies telling you that Logos doesn’t suck. “Logos crashes every time I open it” is a good subject, and will get you replies helping you to solve the problem.

How to upload logs

How to create a discussion thread

Finally, be nice to us! Computers can be frustrating, but that’s almost certainly not the fault of the person who will be trying to help you. Please and thankyou’s go a long way.

Posts 7031
Forum MVP
TCBlack | Forum Activity | Replied: Thu, Dec 24 2009 5:40 AM

Great job Mark.  This post is just begging for "sticky status"! 

My only suggestion is to in some way emphasize, "create a new thread"  Don't just post a new issue to an old one, the same helpful people will follow you over there.

Posts 1767
Donovan R. Palmer | Forum Activity | Replied: Thu, Dec 24 2009 5:45 AM

Mark Barnes:
There are also forums for iPhone, web and other users. Click here to see them, then choose "Write a new post".

Because it is such a common problem, I would suggest that this read:

There are also forums for Mac version 1, iPhone, web and other..."  Because there are two forums for the Mac, we frequently get the wrong posts in the wrong forum.

Great work Mark! Where are you getting all the time to do all this?!? :)

Logos for Mac - Wiki Page and FAQ

Posts 1965
Damian McGrath | Forum Activity | Replied: Thu, Dec 24 2009 5:57 AM

Yes, well done Mark.

Quite often we need info on the users operating system and hardware. This should be included.

Posts 7324
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Dec 24 2009 6:01 AM

I've made those changes you suggested. As for time… well I figured anything that means I no longer have to write "Please turn logging on" again (particularly if it was followed by "Where are my log files", and "How do I upload my log files") has got to be worth 10 minutes of anyone's time!

Posts 2958
BillS | Forum Activity | Replied: Thu, Dec 24 2009 10:56 AM

Thomas Black:
This post is just begging for "sticky status"! 

Yes +1

Great work, Mark, & THANKS!

The Grace & Peace of our Lord Jesus Christ be with you!
Pastor Bill, Faith Presbyterian Church

W8.1 64bit, Office 2010
i7, 2.40GHz, 1Gb graphics, 8Gb RAM, 7200rpm 750Gb-32Gb hybrid disk
HTC Incredible 2, Droid 2.3.4

Posts 310
Ken F Hill | Forum Activity | Replied: Thu, Dec 24 2009 12:18 PM

Thanks.  I wondered why my search-this-site searches were not very satisfactory.

BTW - I think you deserve a star. Star

Posts 131
David A. Peterson | Forum Activity | Replied: Thu, Dec 24 2009 12:27 PM

Ken F Hill:
I think you deserve a star.

 

Second that!

DP

<><

Posts 1767
Donovan R. Palmer | Forum Activity | Replied: Thu, Dec 24 2009 1:47 PM

Mark Barnes:
I've made those changes you suggested

Very well done.  Now all we need to do is figure out how to get people to read it! :)

Logos for Mac - Wiki Page and FAQ

Posts 7324
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Dec 24 2009 4:33 PM

Donovan R. Palmer:

Now all we need to do is figure out how to get people to read it! :)

Well, if you fancy wrestling with coding meaningful HTML in 256 characters, we could always add it to our signatures until staff come off holiday and can consider making it sticky. Here's a short URL to the post if you want to try: http://bit.ly/4ZTDo0

Posts 1531
Terry Poperszky | Forum Activity | Replied: Thu, Dec 24 2009 4:55 PM

But Mark, you have already done the work, why don't you just post the code you used, and we will steal it.

 

 

Posts 7324
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Dec 24 2009 4:58 PM

Terry Poperszky:

But Mark, you have already done the work, why don't you just post the code you used, and we will steal it.

Well, it's easy to just link to this page in 256 characters - the hard thing is doing that whilst not losing your existing signature. If you use the short URL I posted, instead of the normal URL you should be fine.

Posts 1531
Terry Poperszky | Forum Activity | Replied: Thu, Dec 24 2009 5:16 PM

Ok boys and girls, Mark won't share but I will:

 

Click on edit in the upper right hand corner, choose site option. Once there, click on the html on the menu bar of your signature box and paste the following line in:

 

 

<a href="http://bit.ly/4ZTDo0">How to ask for help</a>

 

 

save it, and they fix any havoc you may have caused in the normal signature box, save the whole thing and off you go.

 

 

Posts 4
Sten Daniel | Forum Activity | Replied: Sat, Dec 26 2009 8:12 PM

Hi,

I am trying to print a custom Bible Reading Plan in Logos 4 but I cannot.  Is there anyone can help me out?  I know, I can do it by exporting to Outlook but what if I don't want to take that route. 

Thanks,

Sten

Posts 12295
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, Dec 26 2009 8:30 PM

The printing capability is not in place yet. Outlook or a screen capture are your only choices.

Logos4catholics Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 310
Ken F Hill | Forum Activity | Replied: Sat, Jan 2 2010 7:52 PM

Mark Barnes:
If your question is a "How do I....?" question, please let us know clearly what you're trying to do, and perhaps give us an example.

I'd also appreciate meaningful subjects that give at least a hint about the question.  Posts with subjects like "Help" or "Quick question" or "why???" give me no clue about the topic.  I sometimes skip them because I have no idea what they are about.  Of course, I don't have many answers so that may not be a problem.

Posts 237
Don | Forum Activity | Replied: Fri, Aug 13 2010 9:03 AM

Ken F Hill:

I'd also appreciate meaningful subjects that give at least a hint about the question.  Posts with subjects like "Help" or "Quick question" or "why???" give me no clue about the topic.  I sometimes skip them because I have no idea what they are about.  Of course, I don't have many answers so that may not be a problem.

I strongly concur. There are so many threads that I don't look at threads with non-specific subject lines.

Posts 63
Scot Jefferies | Forum Activity | Replied: Fri, Aug 13 2010 10:22 AM

Terry Poperszky:

Click on edit in the upper right hand corner, choose site option. Once there, click on the html on the menu bar of your signature box and paste the following line in:

<a href="http://bit.ly/4ZTDo0">How to ask for help</a>

save it, and they fix any havoc you may have caused in the normal signature box, save the whole thing and off you go.

Terry - I attempted to do this and you can see the result at the bottom here.  Where did I go wrong?  I'd like to understand a few more of these tips and tricks.  Appreciate your forum participation and willingness to help.

Posts 7031
Forum MVP
TCBlack | Forum Activity | Replied: Fri, Aug 13 2010 10:26 AM

Scot Jefferies:
attempted to do this and you can see the result at the bottom here.  Where did I go wrong?  I'd like to understand a few more of these tips and tricks.  Appreciate your forum participation and willingness to help.

When you paste in the code, look just above in the edit box and you'll see "HTML"  Click that HTML link and then paste in the code and hit update. 

That will fix it.

Posts 63
Scot Jefferies | Forum Activity | Replied: Fri, Aug 13 2010 10:31 AM

Thomas Black:
That will fix it.

Thank you again.

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