Microsoft Surface

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  • R. Mansfield
    R. Mansfield Member Posts: 629 ✭✭✭

    Well, respectfully, having used the Surface Pro for over a month now, I believe I'd have to disagree with your assessment, Joshua.

    I've never had my Surface Pro get hot like you describe. Have you actually used one--I mean really used one to do real work for an extended period of time? It gets warm, yes, but so does my MacBook Pro.

    Is it too heavy? Well, I don't know. It's certainly lighter than my MBP and easier to carry into a coffee shop to grade papers for a few hours. People said the iPad was too heavy when it first came out. My response was "Go to a gym." All these devices are lighter than traditional notebook computers.

    I don't consider the Surface Pro a dud at all. I bought it primarily for grading papers because I love using the stylus to write on Word documents--something I can't do on my Mac. The hardware is topnotch. This little computer is solidly built. The only downside I've had is that I wish the battery would last more than four and a half hours, but that's not the fault of the Surface Pro--it was just a victim of the processors available at the time. I'm sure that will be corrected whenever MS gets around to the second revision, but I have no real complaints.

    The issues I've had with Logos may be related to Windows for all I know. I'm not the Mac zealot I used to be, but I may still be a bit biased. Or maybe I just now have better experience using both platforms everyday for the past month. Or the fact that Logos starts up faster on my MBP may relate to my having a faster processor and more RAM on that machine.

    Tonight I used the Surface Pro to attend a meeting via Citrix GotoMeeting. It was the first time I'd attempted to use the Pro for this, and as soon as I logged on, I got compliments on my video feed. I would assume the camera on my MBP would be more powerful, but I don't know. Like I said, I got comments tonight when I was on the Pro and I haven't in the past on the MBP. I made no mention ahead of time as to what machine I was using.

    Honestly, I believe the Surface Pro (and the Surface RT, for that matter) got a bad rap primarily from tech writers who often don't use computers the way other people do. People I know who actually have Surfaces, and use them for real work, really like them.

    Would I recommend one? Absolutely. Is it too expensive? Maybe, but much of the tech I buy I believe is too expensive, and I buy it anyway. If MS were to release a Surface Pro 2 with a better battery tomorrow, I still would not regret my purchase.

  • Dan Francis
    Dan Francis Member Posts: 5,335 ✭✭✭

    The Pro is not a dud in my mind either, other than having a poorer battery life compared to the surface RT or an iPad or Galaxy tablet.

    -Dan 

  • Bill Anderson
    Bill Anderson Member Posts: 603 ✭✭

    Trying to be as charitable as possible, Joshua only posts the same negative points about the Surface Pro in the Logos forum. I have countered many of the same posts with a much more balanced view as an owner of one. It is interesting that R. Mansfield, an actual owner of a SP, shares essentially the same view as I do.

    The Surface Pro is not perfect, but it is a great tablet/computer for running the full Logos experience.

  • Glenna Jackson
    Glenna Jackson Member Posts: 7

    I agree.  I think Joshua may be a Mac enthusiast, so his viewpoints will reflect that.  I use Windows at work and home.  Using the same format each place makes life simpler for me.  So that is why I bought Windows phone and Surface Pro.  I simply want to have access to my Logos program from anywhere, and for my purposes the Surface Pro works wonderfully.  I make sure I keep it charged and I have the settings where they don't use as much power, thus keeping it from heating too much.  That and avoiding blocking the vents on the edges.  I bought the wedge wireless mouse and the keyboards, and I am set!  I love the small, powerful wedge mouse!  So, I say, the Surface is a great computer!  And for those who want to use the lesser version of Logos with their Macs, go for it!  The best thing is that we are all believers, sharing the study and teaching of God's word!

  • R. Mansfield
    R. Mansfield Member Posts: 629 ✭✭✭

    Well, Glenna, I still consider myself a "Mac enthusiast," too, but I'm not afraid to use or recommend a Surface Pro. 

    I would even be interested in trying out a Windows phone, but phones are much more difficult and expensive to "try" out than computers and tablets. 

  • Bill Anderson
    Bill Anderson Member Posts: 603 ✭✭

    For the following reasons, I have found the Surface Pro to be a compelling product for running Logos:

    • It runs the full desktop application, not a stripped down iOS or Android OS. This is important for folks who want a portable computer to do on the run what a desktop or laptop computer can do.
    • All of your resources can be downloaded to your computer. If you have thousands of resources, you could download all of your resources to an iPad (especially if you purchased a 32GB or higher iPad), but most people only put on to their tablets what they expect to use offline.
    • You have access to all of your resources and the functionality of the desktop application if you do not have an Internet connection.
    • For pastors who work at home and the office, it is possible to make the Surface Pro (or the Samsung ATIV tablet with the same specs as the Surface Pro) your one and only computer. Yes, multi-monitor scaling is a problem with Windows 8, but that will be fixed with Windows 8.1 which is now in public preview prior to release in a couple of months.
    • Highlighting books in the desktop application on the Surface Pro is less cumbersome than the multi-step process of underlining resources in the iOS and Android apps. For me, underlining on these other tablets requires an additional step.
    • While you must use a stylus to navigate some of the small controls of the desktop Logos application, unlike the underpowered Atom processors in lesser-priced Windows 8 tablets, you can actually scroll through windows in Logos with your finger.

    Other users could add more reasons.

    In the interest of being fair and balanced, IMO here are the negatives of the Surface Pro:

    • Battery life is low for what a tablet should be, but this is a problem with most laptops running the same generation of Intel processors. Haswell will probably help this.
    • The SP runs hot out of the box, but can be cooled by turning down the insanely bright screen to something like 25% and scaling down the processor to run a little slower. By the way, it is incredibly deceiving going into the Microsoft Store or Best Buy and forming one's opinion based upon the temperature of the display units. Display units are set to run at full tilt and in the case of the SP, will skew one to thinking that they always run this way. However, it takes all of five minutes to adjust the advanced power settings. Incredibly, I didn't find that this affected the performance of Logos, and it helped the SP run cooler and longer on battery. By the way, I found the iPad with retina display to also run unacceptably hot, but I also found that turning down the brightness also made a difference.
    • As I mentioned before, the scaling bug in Windows with multiple monitors will have to wait to be addressed in Windows 8.1. 
    • The SP is a little heavy for a tablet, but this is really a matter of personal preference. Some people actually like the "substantial feel" of the SP.

    For a first generation effort, Microsoft has done pretty well in producing a well-made, well-running tablet. Did Apple nail the Macbook Air on the first generation? Heavens, no. But look at the Macbook Air now after what, three or so generations? Anyone who is fair ought to realize that first generation products never get it totally right. However, if you never buy the first generation product, you never experience the benefits that I have mentioned. Those benefits for SP owners are why they are satisfied owners of the product.

  • Liam
    Liam Member Posts: 1,438 ✭✭✭

    Question for all you Surface Pro buffs: Is the SP able to run L5 in portrait layout? Or do you have to look at it in landscape when in L5, and just go to the windows app for portrait? The reason I ask is that portrait just seems better for reading on a tablet. I would like the ability to read in portrait layout, but also have all the functions of the full L5 program. 

  • JoshInRI
    JoshInRI Member Posts: 1,940

    Dear Ms. Jackson:

    I am not a mac enthusiast.  I am simply a frustrated, yes impatient (God forgive me), poor Divinity School student tired of waiting for cheaper better hardware.  For me the Surface Pro is and will ever be in its original format - a hot expensive brick.

    Mr. Anderson is ever the voice of reason and restraint in here (I mean this as a compliment too) and others seem to enjoy their purchase and have no buyer's remorse.  God bless you all....you are apparently "..content in all things" [:)]

    I like the HP Envy Split X2 but it doesnt have enough memory on board when you detach it from the keyboard.  I want to be able to easily underline/highlight. like the MS Surface does too.  I just content myself with knowing that Logis is barely "touchable" anyway and make do with the silly Android version of Logos 5.0 which is really ONLY good as a reader.

    The simple fact remains - there isnt a piece of hardware out yet that is made for Logos 5.0 viewers that works well, cooly, for a long period of time, and permits onboard TABLET ONLY access to one's whole library, yet. 

    I hear refresh of the "hot brick" isnt happening until next year....that's a mistake.  Lowering the cost by a hundred dollars is simply not enough to make me buy this brick though.

     

  • Bill Anderson
    Bill Anderson Member Posts: 603 ✭✭

    Question for all you Surface Pro buffs: Is the SP able to run L5 in portrait layout? Or do you have to look at it in landscape when in L5, and just go to the windows app for portrait? The reason I ask is that portrait just seems better for reading on a tablet. I would like the ability to read in portrait layout, but also have all the functions of the full L5 program. 

    Yes, you can run the Logos application in portrait mode on the SP, but the columns will need to be narrow and the text size will be small. You could always bump up the text size in the settings. For me, running Logos in landscape mode works best.

  • David Thomas
    David Thomas Member Posts: 3,246 ✭✭✭

    Yes, you can run the Logos application in portrait mode on the SP, but the columns will need to be narrow and the text size will be small. You could always bump up the text size in the settings. For me, running Logos in landscape mode works best.

    I concur with Bill. The reason I prefer the landscape mode is that I can open the highlighting palette, the book I am reading, and a Bible in 3 side-by-side panes. VERY similar to Bill's screen capture here - http://community.logos.com/forums/p/57269/481818.aspx#481818

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • Dave Hooton
    Dave Hooton MVP Posts: 35,675

    While you must use a stylus to navigate some of the small controls of the desktop Logos application, unlike the underpowered Atom processors in lesser-priced Windows 8 tablets, you can actually scroll through windows in Logos with your finger.

    Not sure that is a plus for any device, especially as you still need a stylus. I've been pleasantly surprised by the "underpowered" Atom processor as the dual core version on the Asus VivoTab Smart allows other functions whilst Logos is indexing (purely as a test of its effectiveness!). Using and paging a full screen (F11) for reading is a pleasant experience. Yes, the Pro will beat it for speed but the VivoTab definitely does not come across as underpowered and it is less than half the price of the Pro!

    Dave
    ===

    Windows 11 & Android 13

  • JoshInRI
    JoshInRI Member Posts: 1,940

    Mr. Hooten, won't you have buyers remorse soon if they come out with something like a cheaper cooler reader-friendly Surface Pro 8.1 Machine?

    I wish the cost would come down.  I do not see anyone commenting on how readable the SP is seeing how its backlit and I would imagine tiring on the eyes after awhile.

    I keep waiting and hoping and dreaming.

  • Mike W
    Mike W Member Posts: 277 ✭✭

    I've been pleasantly surprised by the "underpowered" Atom processor as the dual core version on the Asus VivoTab Smart allows other functions whilst Logos is indexing (purely as a test of its effectiveness!).

    Do you use Logos on the internal drive or on a SD card?  The MS store has a very good deal on this right now (especially when you consider Office 2013 comes with it) but with only 64g space for a decent sized Logos library would seem tight. My normal reading layout is two panes with a total of 10 tabs and I'm curious I would get acceptable performance on this device. (as a point of reference, I am happy with the performance of Logos on an ipad and normally use a 2 year old Macbook that I think runs Logos very well).                Thanks

  • Dave Hooton
    Dave Hooton MVP Posts: 35,675

    won't you have buyers remorse soon if they come out with something like a cheaper cooler reader-friendly Surface Pro 8.1 Machine?

    No, Mr Leider. This is my wife's computer. When Ultrabooks / Touch Tablets get more realistic with their pricing then I'll consider replacing my Notebook.

    I was impressed by the Pro, including its readability (ten minutes in the shop), but not by its price, nor by the price of its keyboard/cover.

    Dave
    ===

    Windows 11 & Android 13

  • Dave Hooton
    Dave Hooton MVP Posts: 35,675

    Do you use Logos on the internal drive or on a SD card?

    My wife's Logos requires less than 1 GB, so the internal drive has 28 GB free. I could install my own Library and still have 14 GB free. Other programs include Firefox, some utilities and Office 2003, Word & Outlook.

    My normal reading layout is two panes with a total of 10 tabs and I'm curious I would get acceptable performance on this device. (as a point of reference, I am happy with the performance of Logos on an ipad and normally use a 2 year old Macbook that I think runs Logos very well).  

    With 3 tiles and 15 tabs performance is acceptable in terms of loading Logos after a computer reboot (always the slowest, but takes 45s) and overall responsiveness. Users with more than 2000 resources also report acceptable performance (presumably with more collections, bibles & tags).

    Dave
    ===

    Windows 11 & Android 13

  • JoshInRI
    JoshInRI Member Posts: 1,940

    I return often to a local branch of a nationwide chain of electronics stores and tried the Surface Pro yet again...this time going to Biblia.com 

    The SP (not the RT version) would not permit me to grow the font and the slider bar to increase the font would only move so far - with difficulty.  Worse the backlighting and the overhead lighting made the screen hard to read and it tires the eyes quickly.

    Also, I need a better dpi (screen resolution) and something I can hook up easily to my Samsung (non-touchscreen) larger horizontal widescreen monitor and I keep thinking thats not simple because of windows scaling issues.

    My chief complaint is not the lack of volume on the SP and not even that it can heat up a bit and has inferior battery life - but is now primarily - it is just not readable as in not sharp enough to read my textbooks in Logos and things like Kindle or Googlebooks.

    Before everyone suggests a Kindle, Nook, etc...I am seeking an all purpose Windows laptop replacement preferably with a detachable keyboard and one that functions primarily as an ereader - until I want the power and search capabilities of Logos.  Yup I want it all and affordable too.[:D]

    Still waiting and hoping.  (Light sigh)

  • David Thomas
    David Thomas Member Posts: 3,246 ✭✭✭

    [quote]My chief complaint is not the lack of volume on the SP and not even that it can heat up a bit and has inferior battery life - but is now primarily - it is just not readable as in not sharp enough to read my textbooks in Logos and things like Kindle or Googlebooks.

    1920x1080 pixels is plenty sharp for me on a 10" Surface Pro screen. (And that is at 125% scaling. If I do 100% scaling the fonts look even sharper, but quite small for touch interaction)

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • David Thomas
    David Thomas Member Posts: 3,246 ✭✭✭

    I return often to a local branch of a nationwide chain of electronics stores and tried the Surface Pro yet again...this time going to Biblia.com 

    The SP (not the RT version) would not permit me to grow the font and the slider bar to increase the font would only move so far - with difficulty.  Worse the backlighting and the overhead lighting made the screen hard to read and it tires the eyes quickly.

    Also, I need a better dpi (screen resolution) and something I can hook up easily to my Samsung (non-touchscreen) larger horizontal widescreen monitor and I keep thinking thats not simple because of windows scaling issues.

    My chief complaint is not the lack of volume on the SP and not even that it can heat up a bit and has inferior battery life - but is now primarily - it is just not readable as in not sharp enough to read my textbooks in Logos and things like Kindle or Googlebooks.

    Before everyone suggests a Kindle, Nook, etc...I am seeking an all purpose Windows laptop replacement preferably with a detachable keyboard and one that functions primarily as an ereader - until I want the power and search capabilities of Logos.  Yup I want it all and affordable too.Big Smile

    Still waiting and hoping.  (Light sigh)

    JoshInRI, your wishes may be one step closer to reality. Dell appears to be offering a new Win8 (non ATOM option). By picking the specs that you want, you may be able to beat the Surface Pro 2's price if you are willing to compromise on certain specs - http://www.informationweek.com/hardware/handheld/microsoft-surface-vs-dell-venue-tablet-r/240162269 

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • JoshInRI
    JoshInRI Member Posts: 1,940

    Mr. Thomas....this looks quite promising.  Thanks.

  • KEVIN C. TAYLOR
    KEVIN C. TAYLOR Member Posts: 1

    I own a windows surface and I love it because its like looking at my computer, however the apps for Logos stop working on my computer and tablet, both are windows. I'm trying now to get the problem fixed with logos, and down loading version 5 is not the problem. Once this is corrected I would say yes to having it on my surface.

     

  • David Thomas
    David Thomas Member Posts: 3,246 ✭✭✭

     

    I own a windows surface and I love it because its like looking at my computer, however the apps for Logos stop working on my computer and tablet, both are windows. I'm trying now to get the problem fixed with logos, and down loading version 5 is not the problem. Once this is corrected I would say yes to having it on my surface.

     

    Do you have the Surface or the Surface Pro? Logos 5 works on the Pro. The app (from the Windows Marketplace) that is supposed to work on Surface RT and Surface Pro stopped working with the latest release of Reverse Interlinear tagged Bibles. See this thread - http://community.logos.com/forums/t/75840.aspx

     

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • David Parks
    David Parks Member Posts: 19
    The app works fine on my Surface 2. I realize the app is in the process of being developed. The feature I would like to see them develop next is the highlighting and notes.
  • Scott Chambers
    Scott Chambers Member Posts: 41 ✭✭

    I have a surface RT with windows 8.l RT. I love it because it gives me the best of both worlds. I can preach and teach from it as a tablet and use it as a laptop. The present logos app does what I need it too but I would love to see the reading plan be integrated and control over what books in my library display when I open the app. I had an android tablet but the surface tab is much more versatile.

  • Mark Gawura
    Mark Gawura Member Posts: 2
    That is great news! I purchased the Surface RT with the sincere hope that Logos would expand their coverage for the ARM devices. I greatly miss the ability to have two items open and paralleling (sp?) each other. I use the ESV bible and a favorite commentary in my daily bible study, and have missed that functionality. I love my Surface RT, and will enjoy it even more when the updated functionality is available. Thanks Logos for not leaving me high and dry in this area.
    God's richest blessings to your entire staff.

    Mark
  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,958

    That is great news!

    Unfortunately, the post you replied to is over a year old and, since then, we have cut back development on the Windows Store app as Windows RT marketshare has not taken off.

    We're not ruling out future development on the platform, but it's not under active development right now.

  • Wild Eagle
    Wild Eagle Member Posts: 1,582 ✭✭✭

    That is great news!

    Unfortunately, the post you replied to is over a year old and, since then, we have cut back development on the Windows Store app as Windows RT marketshare has not taken off.

    We're not ruling out future development on the platform, but it's not under active development right now.

    Bradley Grainger, Logos has to give a deserved apology to all people who relied on the promises and purchased Surface devices. Honestly I am very shocked at this post:

    • This thread is not old. It was continuously updated with great expectations of costumers who purchased Surface throughout a year.  
    • I dont know when you "cut back development on the Windows Store app as Windows RT marketshare has not taken off" but it was not stated on this thread, and costumers trusting a good moral ethics of this company continued to buy surface.
    • After one year of the continuous  life of this thread you finally report to users that it will not be supported with no apology, and stating that this thread is old.

    I do not own yet a Surface, but I was planning. I have a great sympathy toward the pastors, students, and other ministers who bought products believing that the app will have all functions like Ihone/Ipad and Android.

    Now I will list all the unfulfilled broken promises:

    Yes, the current version is very basic but we are working hard to match the functionality provided by the Logos Bible app on the iOS and Android platforms. Expect updates every few weeks.

    Yes we will support ARM devices, we're actully woking on it right now.

    Good news, we have the current version of the Bible app working on a Surface RT as of this morning! It should be in the store within the next week or so (I will post here when it is published). Keep in mind that the Windows Store version of the Bible app is early in development so the feature set is very limited, especially if you're used the iOS or Android versions. We'll be shipping updates every three weeks or so with the goal of eventually achieving parity with the other platforms.

    It's possible that we'll eventually release a number of "uni-focus" applications, e.g., reading plan app, prayer list app, etc. You could sign into each one with your logos.com account and access the documents that the desktop app has synced to the cloud.

    .....The plan is for this app to have the same functionality as the iOS and Android Logos Bible apps. The Logos Bible app is free on all mobile platforms, it's the resources that you pay for. Does that clear things up?

    Is there a way to download the books into memory. Our church doesn't have internet, and I'd love to use the Surface as my Bible in church instead of having to reading it off of Logos on the iphone.

    Not currently but this feature is coming soon, within the next couple months or so.

    PS: 

    "Integrity is keeping my commitments even if the circumstances when I made those commitments have changed."

    David Jeremiah

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 11,958

    I'm sorry that our change in plans (note the frequent use of the phrases "the plan is", "the goal is", "it is possible that" in the posts you cited) wasn't communicated clearly enough on this forum.

    We try to walk the right line between communicating with customers about what we are actively doing and what we think we can reasonably accomplish within the next few months, without overcommitting ourselves to things that may not pan out. In this case, we may have been unintentionally optimistic about how far we would take the project in its early stages. I apologise to you and any other customers who felt misled by the information posted on these forums last year.

    I don't believe it's feasible (or necessary) for us to review and edit all posts we have made in the past and vet them for continued accuracy (regarding product plans, technical specifications, troubleshooting information, etc.) The date of each forum post is clearly marked, and should be taken into consideration when reading old threads. The information was accurate at the time it was posted--there were updates every few weeks, they were working hard to match the functionality of the other mobile apps, ARM support was implemented (as promised), etc.--and I disagree with your interpretation of those posts as "unfulfilled broken promises".

    I'm not trying to give us a way to weasel out of any promise that is made publicly; I simply think that our level of uncertainty (which exists for any post we write about future events) was just not communicated clearly enough, possibly leading you to believe that those current product plans were absolute promises, rather than (as was our intention when posting) an honest assessment of how things stood at the time. Again, for that miscommunication, I apologise. We will try harder in future to be clear about what we are absolutely promising to deliver, and what is a report on the current state of affairs.

  • Scott Chambers
    Scott Chambers Member Posts: 41 ✭✭

    After using a high end Toshiba android tablet for two years and running the android betas I commend you for the fantastic app. I also had an I-phone and ran that app. However, I have gone to a windows phone and a surface tab RT I am much more satisfied. I do not care if you ever do a windows phone app but I would like to see one improvement to the RT app that it would be able to interact with the reading plans like the android app. I believe more ministers will discover the surface tab is much more practical and versatile. I use logos on my office desktop but often use my surface for reading on the go. It does what I want it to except for the reading plans. I do not view the lack of development as broken promises but as a business decision based on the data. Like I said, I would be pleased with the one improvement. However, I believe that more will discover the surface tab is more practical for those in ministry and it costs less as well.

  • Wild Eagle
    Wild Eagle Member Posts: 1,582 ✭✭✭

    ... In this case, we may have been unintentionally optimistic about how far we would take the project in its early stages. I apologise to you and any other customers who felt misled by the information posted on these forums last year...

    The information was accurate at the time it was posted--there were updates every few weeks, they were working hard to match the functionality of the other mobile apps, ARM support was implemented (as promised), etc.--and I disagree with your interpretation of those posts as "unfulfilled broken promises".

    I'm not trying to give us a way to weasel out of any promise that is made publicly; I simply think that our level of uncertainty (which exists for any post we write about future events) was just not communicated clearly enough, possibly leading you to believe that those current product plans were absolute promises, rather than (as was our intention when posting) an honest assessment of how things stood at the time. Again, for that miscommunication, I apologise. We will try harder in future to be clear about what we are absolutely promising to deliver, and what is a report on the current state of affairs.

    Maybee I was naive, but I strongly believed that the word "yes" is promising enough, "“But let your ‘Yes’ be ‘Yes,’ and your ‘No,’ ‘No.’ For whatever is more than these is from the evil one.” (Matthew 5:37, NKJV) In the context of the discussion that it would be fully supported as IOS and Android, I was not looking for any other words which would look as absolute.

    Yes we will support ARM devices, we're actully woking on it right now.

    Those assuring words were enough for me, no need to quote other ones. I strongly believe promises are not fulfilled (in the context of being fully supported as IOS/Android). Last week I sold my Macbook Air, hoping to buy a Surface. It is very painful to realize that I cant trust this company the way I did before.



    I don't believe it's feasible (or necessary) for us to review and edit all posts we have made in the past and vet them for continued accuracy (regarding product plans, technical specifications, troubleshooting information, etc.)
    I do agree, but the post where you affirmed costumers that it will be fully suported SHOULD BE UPDATED because they are making decisions based on those promises

    That is great news! I purchased the Surface RT with the sincere hope that Logos would expand their coverage for the ARM devices.

    "No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

  • Bob Pritchett
    Bob Pritchett Member, Logos Employee Posts: 2,280

    I'm sorry you feel misled about our Windows 8 RT plans.

    I think Bradley addressed your points well. I will add that for exactly this reason it's our policy to avoid any predictions or promises or ship dates -- every time we answer a question about the future it comes back to bite us.

    I think the statements by Scott (one of our software developers) and others were properly qualified, or things we actually did deliver, but if they gave to much hope to Windows RT users, I apologize.

    For the record, and future reference, it is unlikely we will support any platform with less than 10% market share. If something has strong market share and then drops, our development will drop, too. (We worked on software for the Palm Pilot, but never even shipped it -- the market was already disappearing by the time we were ready.)

    I bought one of the first Surface RT devices. I was crushingly disappointed. Surface RT has been abandoned by (as far as I know) every single third-party partner, and lives on only in the Surface. And Microsoft offers a Surface Pro that runs the full Logos 5 in a device just slightly thicker. I think Windows RT (or whatever it's called now) is dead, and while I sympathize with those -- like me -- who had high hopes for it, I think it does Logos (and ultimately you, our customers) a disservice to throw more money into a platform that will show no return, and serves a tiny, tiny fragment of the market.

    We did come out with something that lets you read books in Windows RT. We did an app before lots of people -- the Facebook app only came out a year later! (And trust me, they have a bigger market.) We have very few users of the 'Metro' interface, and almost all of them also use Logos via desktop Windows and/or another platform, too.

    Again, I'm sorry for your frustration, but I think it's unfair to cast this as a moral or spiritual issue. One of 300 employees talked about plans for the project they were assigned to, and plans (and personnel assignments) change. And we did the things he said; we just stopped investing more in the platform, and paused future development, when it became clear that it would be a waste of time and money. I don't think this is an example of the kind of commitment you judge integrity on. When I said "I thee wed" I made a long term commitment with implications for integrity; when I said "I will be at the store", my wife didn't think me a liar for showing up at home later that day. :-)

    So, just to be clear, even "We support the iPad" is an accurate statement of the present situation, and "We plan to support Android" is, too. But in both cases -- and every other about future product releases -- we may stop doing those things if/when they stop being significant platforms in the market. We used to say we supported Windows 3.1 -- we don't now. (The exception in a product plan commitment would be something like Adobe's promise some years ago: "We will support reading today's PDF files for 20 years," made to the government to get them to accept PDF as a standard format. That's explicit in duration -- and even then, vague beyond 20 years.)