BUG video playback error (different from other mentioned)

Updated Nov 20, 2024 by Jason Stone (Logos)

Lenovo IdeaCentre K430

12g RAM, 2tb drive, 1.5tb free, Win 8.1 pro

Logos 5.2 SR-3 (5.2.0.0091)

error: This video could not be played. For help with troubleshooting this issue please visit our website. [link - https://www.logos.com/support/logos5/media-resources]

The only solution offered is about Direct X. (iTunes/QuickTime, Media Player all up to date) I tried downloading and installing. it errors and says Direct X setup has determined that a newer or equivalent version of direct x has been installed already. no installation is necessary.

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Don Awalt

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I am having the same error on another video series inside Logos.

Try this: (assuming you are on Windows) - go to your Logos folder:

C:\Users\username\AppData\Local\Logos4 (or Logos 5)\Data\random\Webcache. COPY one of the files in there, to your desktop. It's a video! Once it is on your desktop, rename it to Test.mp4. Then double click on it. I bet it plays fine! Let us know!

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I am having the same error on another video series inside Logos.

Try this: (assuming you are on Windows) - go to your Logos folder:

C:\Users\username\AppData\Local\Logos4 (or Logos 5)\Data\random\Webcache. COPY one of the files in there, to your desktop. It's a video! Once it is on your desktop, rename it to Test.mp4. Then double click on it. I bet it plays fine! Let us know!

yuuuuup - opened QT player right up. there were several large files that when renamed are the ones I tried with the new course.
do you know if Logos is working a solution for our, apparent common issue?

Don Awalt

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http://community.logos.com/forums/p/78105/546552.aspx#546552

Yes - if they don't reply here, watch this thread:

I noted in there that this thread may have the same problem.

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thanks. and to answer questions you have already:
up to date on .net 4.5.1.
I have tried turning off my firewall (mcafee), same issue
I also have the Abraham Following Gods Promise and the others as well - same issue.
tried deleting and reloading the class (LT151), same issue
rebooted between the above troubleshooting as well, no change
MY old computer was a dell and it worked with the wall builder medias. haven't tried these on the new system till now (doesn't work, same issue).

Ryan Gano (Logos)

This sounds very much like a codec issue. I had issues playing videos (from Windows Media Player) when I first set up my home computer. If you can't play any of the videos it usually indicates that the decoder for h264 isn't installed on your machine. I heard rumblings that Microsoft wasn't installing all of the codecs they once were because they didn't want to pay a license fee for something if people were going to use it.

I looked around a bit and didn't find a link on Microsoft's site for a codec pack. For my personal machine I installed the standard K-Lite codec pack. I can play videos in my copy of Logos but I didn't try before installing that pack so I don't know if worked before the pack or not.

My recommendation would be:

Try to install the codecs directly from Microsoft (http://support.microsoft.com/kb/2483177). Note this pack is specifically to support Windows Server 2008 r2 so I don't even know for sure if Windows 8.1 will let you install it.
If that doesn't install you might try finding a K-Lite pack (My search in google was something like "windows 8.1 codec")
We did have a user who was crashing when playing video and updating his video driver solved the issue.

You can always post your logs but for codec issues they haven't been terribly helpful. For help posting logs see http://wiki.logos.com/Diagnostic_Logging

Ryan

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thanks. I had about given up on being able to use my Mobile ed courseware.
tried installing the server patch on my win8.1 system. it failed: Windows Standalone Installer - Installer encountered an error: 0x80096002 the certificate for the signer of the message is invalid or not found. tried the MS suggested fixes, they didn't work.

tried installing latest direct x, and it errors with a newer or equivelant version is installed already. no installation necessary.

then the k-light pack install. seemed to go well. asked to reboot, so I did. launched Logos, then opened lt151, and clicked the first video link and received the same error.

I ALSO own camp Logos 2013,a dn when I open it, the video's run in Quicktime. If I try to open them in Windows player, an image shows and the audio plays, but no video.

since I can, I also tried opening the Faith Life Study Bible Video's - the same logos error is displayed: This video could not be played. for help with troubleshooting this issue please see our website (link: https://www.logos.com/support/logos5/media-resources)

Tried Jacob: Discerning God's Presence Videos next. same issue. again, I have downloaded all teh videos and other files for presentations and when I double click, quicktime launches and runs and the video plays. if I open with windows media player, just has the Jacob image, and the audio plays as above.

so. it does sound more and more like a codec issue. I just have verly little idea of how to make it work. those video's were playing and worked when I had windows 8 pro with media center. apparently the problem came with the .1 update, and nearly everything had to be reinstalled.

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spent more on logos than on the computer (which I just bought earlier this year). maybe I need a better computer? do they make a home-pc like that? not sure how many tens of thousands of dollars I have in my Logos resources.

seems to work on my android phone, but I don't think I am not going to take my classes on the phone.

any further assistance is appreciated.

Ryan Gano (Logos)