Upgraded to 1.2, Now No Books.

I have the sampe problem...switching from Wi-Fi to 3G doesn't seem to resolve the issue. I don't have my daily reading plan on the opening screen and I don't have any books in the Library.

Actually, this may just be a server issue. I tried loading bible.logos.com, and I get a big error, and nothing else. Maybe their servers are just down...

Edit: Forgot to add that I was having this problem _before_ I updated. I thought I might be having network issues, so was messing, and decided to try launching the App store to see if it had network, and not only did it have it, but I saw Logos had an update, so I tried installing it to see if that would fix my problem--it didn't. So, it's not an update issue, it most certainly is a server issue.

-Jon

I don't have any problems myself with bible.logos.com.  All aspects work just fine, even multiple bible selections.

Curiouser and curiouser...

I actually am an IT pro...and I think I'm seeing a pattern.

It would appear that somehow requests getting routed through different ISPs are not making it to or from Logos. This would explain why some people are having luck on 3G or WiFi and not the other way around. They use different ISP's. It could also be some issue with a timeout that is set too low. At any rate, it does appear to be some sort of network connection error, not the server being down in the traditional sense.

For the record, I'm having all the same problems.

And, for the record, this kind of thing can be really, really hard to track down. Good luck, my Washington based friends. Sorry you walked into this first thing this morning.

Every one else...deep breath...grab some paper resources if you can and just soldier on. I'm sure folks are probably near panic over in Bellingham, too.

No books here either!  Since the update.

Agree with the comments re. the benefit of not having to have internet access for access to books/content.

The iPHone app is great BUT SLOW because of its need to access the net content.  Makes Olive Tree software esp. attractive because it is so much faster.

it looks like it does... trying out just now.

The App has become empty and useless. Cannot go to the library, recent books or anything after downloading the ESV Bible. I made sure it finished downloading before quitting the App (airplane icon appeared).

 

[screenshot with the error "Error loading book - Logos could not load the specific book - OK"]

 

1. Many times the books are ?incompletely downloaded - or else there is some corrupt pointer problem.  This gives the "Error loading book - Logos could not load the specific book - OK" error message that you mentioned.

2. The workaround I found, seems to be: to open the downloaded book, and then navigate to several locations (e.g. using the navigation bar), before quitting the application to go to offline mode and load the app again (for testing or whatsoever).  It appears that only those books which are downloaded and read will open correctly in offline mode.

3. If the app happens to crash, it may create a ?pointer problem such that thereafter the app will not open properly again.  My guess is it ?crashes again trying to open the last opened book at a corrupted location.  Anyway, this happened to me just now - I now have an app that loads, displays the home screen - with the reading plans and so on - then a page is ?rendered at the back (I see something like "Chapter 28" behind the phone status bar), and 5 seconds or so later the app crashes.  I'm sure it's not a server problem this time as I have two devices to test on and the other works nicely.  Here's the screenshots of the app open -> crash sequence that I described:

Now I have to reinstall the app and re-download all books.  [:'(]  

I hope the above would help with the debugging of the app...

Regards, Amy

Thanks for the speedy work!  Everything works great for me now.  I LOVE the new "airplane" mode feature.  (For me, it is the "I am in the middle of nowhere, so now I can read when my bride wants to drive" mode).  Thanks again for all your hard work.

Blessings,

Michael

My app is working just fine now.  Thank you for fixing the problem.

When a book is downloaded will it always be used in offline mode or is that only when no network is present?

My iPhone is running version 3.1.2 of their update.

On my 3G, I have had no trouble getting it to work.

One strange thing, I am not able to add to my favorites.  My selection was Concordia Commentary - Daniel.  I was able to find it, click the right button and set it for download, then open it up and read it.  A little airplane appeared next to its icon in my library list.

When I open it for reading, I slide my finger up and pick "Add to Favorites".  Nothing happens.

Thanks, Logos team. You've got us up and running... and we know you'll be staying on top of the problems. Merci beaucoup!