LOGOS: Why have our (ex-beta?) resources EXPIRED
See the trail thru
Dave
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Windows 11 & Android 13
Comments
I'm unable to reproduce a problem with expiring licenses when downloading the licenses fresh from our server. Please delete your %LOCALAPPDATA%\Logos4\Data\...\LicenseManager\Licenses.dat file, and Sign In to the program (while connected to the Internet). It should detect that the licenses are missing and download a new copy. You should see that Biblical P/P/T, reverse interlinears, and all other beta resources are fully unlocked.
(If this does fix the problem, we can program our server to force a fresh license download, and we'll also know that this is a workaround in the meantime.)
(If this does fix the problem, we can program our server to force a fresh license download, and we'll also know that this is a workaround in the meantime.)
Bradley, you're beautiful. That worked perfectly.
Worked for me too!
Bradley, to the rescue again!!! [:D]
Deleted the license file and it worked fine for me I seem to be fully functional once again.
Q: The NLT Rev Int doesn't seem to be working (don't use it much so not an issue), anyone else having a problem?
BTW: Happy New Year folks...
In Christ,
Ken
Lenovo Yoga 7 15ITL5 Touch Screen; 11th Gen Intel i7 2.8Ghz; 12Gb RAM; 500Gb SDD;WIN 11
Thanks Brad. Problem fixed, and Cascadia no longer crashes.
Mission: To serve God as He desires.
Thanks Bradley,
Worked for me too. Get all my functionality back without having to change the date.
Woo-hoo!
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
Hi Bradley,
The fix worked on one computer for me.
However, I had to install L4 on a new computer yesterday. I followed the steps in the Wiki (option 2) to copy from the old machine to the new one. The new installation is abnormal in two ways:
a) Biblical P/P/T are greyed out.
b) 10 resources are missing (library count = 791 instead of 801). e.g. 1000 Images does not even show up in the Library.
I've tried the following steps to try to resolve the problem:
- Renamed Library.dat so that L4 recreates it (tried this twice);
- Ran "update now";
- Ran "scan c:\Users\......\Resources" and restarted L4.
None of these steps resolved the lost resources and lost BP/P/T tools for me. Can you please help?
Thanks!
Peter
None of these steps resolved the lost resources and lost BP/P/T tools for me. Can you please help?
Try this one. It may, or may not help, but you never now: type update resources in the command bar of Logos4. Note that this will take several minutes to run as it will look at all your resources and internal file dates/versions and compare them with the server files and dates/versions. Then it will download what it needs or tell you there is nothing to download.
If that doesn't work, it's possible that the index is the problem. This solution will take a lot longer, and there are still no guarantees. Type rebuild index in the command bar of Logos4. This is not the same as deleting your Library.dat file. I think it does the same thing as deleting the files in the index subdirectory, another MVP disagrees (I'd like to know for sure who's right, BTW). Note that this can take several hours, although indexing times have improved dramatically since L4 was first released - and very dramatically compared to the pre-release beta days.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
None of these steps resolved the lost resources and lost BP/P/T tools for me. Can you please help?Try this one. It may, or may not help, but you never now: type update resources in the command bar of Logos4. Note that this will take several minutes to run as it will look at all your resources and internal file dates/versions and compare them with the server files and dates/versions. Then it will download what it needs or tell you there is nothing to download.
If that doesn't work, it's possible that the index is the problem. This solution will take a lot longer, and there are still no guarantees. Type rebuild index in the command bar of Logos4. This is not the same as deleting your Library.dat file. I think it does the same thing as deleting the files in the index subdirectory, another MVP disagrees (I'd like to know for sure who's right, BTW). Note that this can take several hours, although indexing times have improved dramatically since L4 was first released - and very dramatically compared to the pre-release beta days.
Richard - I tried the "update resources" command last night and it returned with "No updates".
Bradley - Should I go ahead with a reindex? Will that help with my situation? Or should I call Support?
Thanks!
Peter
Richard - I tried the "update resources" command last night and it returned with "No updates".
Bradley - Should I go ahead with a reindex? Will that help with my situation? Or should I call Support?
You used an unsupported method to install, so Tech Support may not be very sympathetic!
A fairly quick fix might be to delete ResourceManager.db from the Logos4\Data\{random}\ResourceManager folder and restart L4, but you will lose any Hidden Resources!
Otherwise, completely uninstall L4 (incl. Prequisites) and install using Method 3 from http://wiki.logos.com/Quick_Installation_onto_multiple_computers
Dave
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Windows 11 & Android 13
A fairly quick fix might be to delete ResourceManager.db from the Logos4\Data\{random}\ResourceManager folder and restart L4, but you will lose any Hidden Resources!
Hi Dave,
Thanks for the pointer. I'll try that tonight. I'll probably rename it or move it somewhere rather than physically deleting it.
Have you or others had experience going through this step and had success? Can you point me to a previous thread that might have discussed this as a fix? I tried searching the forums for "ResourceManager.db" and couldn't find any meaningful mention of this approach.
Thanks again.
Peter
Hi Dave,
Thanks for the pointer. I'll try that tonight. I'll probably rename it or move it somewhere rather than physically deleting it.
Have you or others had experience going through this step and had success? Can you point me to a previous thread that might have discussed this as a fix? I tried searching the forums for "ResourceManager.db" and couldn't find any meaningful mention of this approach.
Sorry, rename is a better option. Yes, many have had success deleting/renaming ResourceManager.db when it was necessary, usually for Method 1 at http://wiki.logos.com/Quick_Installation_onto_multiple_computers. It is sometimes needed for Method 2; see http://community.logos.com/forums/p/8771/70228.aspx
Dave
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Windows 11 & Android 13
And then there are posts on the (related) crashes performing a Syntax search using Cascadia (one report using Lexham).
I get all the issues with 4.0 SR-7!
EDIT:
The Cascadia Syntax Graphs resources show the "Resource Missing" message.
Dave
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Windows 11 & Android 13
Thanks for the detective work; I would have to guess it's a problem with the license server (which I'll report when I get in on Monday).
That would be Lexham Syntax Graphs (LexhamSGGNT) and not the Lexham Syntactic GNT set.
Anyone with Lexham Syntax Graphs resources should hide them as they were replaced by Cascadia Syntax Graphs, and the problems with Cascadia will be fixed by Logos.
Dave
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Windows 11 & Android 13
David, I have now tried this twice (ie to "hide" the 2 files) by opening two tabs: Library & Program Settings.
Crashes and requests for "Error Reporting" happened BOTH times as I attempted to drag these two files from the Library Window to the Hidden Resources Window.
Regards
Steve F
Regards, SteveF
Provided your access to resources has been fully restored (per this thread), try deleting the following files from your \Resources folder:-
LexhamSGGNT.lbxclv and LexSGGlossary.logos4 together with LexhamSGGNT.lbssyn.
The last is the syntax database.
Dave
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Windows 11 & Android 13