I received an offer to get the above collection free for signing up for emails. I own the product (the individual resources) so the price should reflect that. It doesn't. It would let me purchase them if I had chosen to. I am signed in with my Logos ID.
Hey Mark,
That's odd. Just to make sure, do you own the same resources that are in that collection? I don't know off the top of my head if we have other versions of any of that content. We probably don't but I just want to make sure before I dig in further. It shows me that I own it if I go to the product page, so it's recognizing something.
No dynamic pricing: American History Collection
Mark Smith
MVP Posts: 11,826 
I received an offer to get the above collection free for signing up for emails. I own the product (the individual resources) so the price should reflect that. It doesn't. It would let me purchase them if I had chosen to. I am signed in with my Logos ID.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
I received an offer to get the above collection free for signing up for emails. I own the product (the individual resources) so the price should reflect that. It doesn't. It would let me purchase them if I had chosen to. I am signed in with my Logos ID.
Hey Mark,
That's odd. Just to make sure, do you own the same resources that are in that collection? I don't know off the top of my head if we have other versions of any of that content. We probably don't but I just want to make sure before I dig in further. It shows me that I own it if I go to the product page, so it's recognizing something.
Senior Director, Content Products
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If you have already signed up for Noet emails, will you get this code or are you just out of luck.
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Kenneth Neighoff said:
If you have already signed up for Noet emails, will you get this code or are you just out of luck.
Hi Kenneth,
We will be sending out the code to everyone who is already on the list. You should receive it soon. [:)]
Senior Director, Content Products
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Unlike Mark, I don't own any of the products. But when I went to grab the American History Collection using the coupon code, and it still shows up on the order summary as having the standard price. The page's bug seems to affect buyers whether they own components of the collection or not.
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I "purchased" it for free and got the confirmation code, but the website still let me add it to my cart and I can't download the resources.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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I purchased this with the coupon code at $0.00 but it is not downloading ......and that was 30 mins ago. Is there something wrong? I even received the receipt for it in my email.
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One hour has passed by, and it is still not downloading. Can a FAITHLIFE employee please let us know what is happening with this?
UPDATE: It finally downloaded. Thanks FAITHLIFE and NOET.
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Kenute P. Curry said:
I purchased this with the coupon code at $0.00 but it is not downloading ......and that was 30 mins ago. Is there something wrong? I even received the receipt for it in my email.
Yes, I also have "purchased" this collection (for free with the coupon) and I am not seeing them show up in my library on any of my devices. Please advise.
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I tried it again and I was able to get the collection at 0.00. Thanks, FL!
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Ben,
No idea if the versions are the same. I certainly have all the same titles in my Library. They are all Logos products that I've had for years.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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They've now downloaded for me.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Mark Smith said:
Ben,
No idea if the versions are the same. I certainly have all the same titles in my Library. They are all Logos products that I've had for years.
Hey Mark,
The error was on our end. We fixed it last week. Sorry I didn't post something here immediately, I had a busy day and it slipped my mind
Senior Director, Content Products
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