No dynamic pricing: American History Collection

I received an offer to get the above collection free for signing up for emails. I own the product (the individual resources) so the price should reflect that. It doesn't. It would let me purchase them if I had chosen to. I am signed in with my Logos ID.

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Comments

Ben Amundgaard (Faithlife)

I received an offer to get the above collection free for signing up for emails. I own the product (the individual resources) so the price should reflect that. It doesn't. It would let me purchase them if I had chosen to. I am signed in with my Logos ID.

Hey Mark,

That's odd. Just to make sure, do you own the same resources that are in that collection? I don't know off the top of my head if we have other versions of any of that content. We probably don't but I just want to make sure before I dig in further. It shows me that I own it if I go to the product page, so it's recognizing something.

Kenneth Neighoff

https://community.logos.com/discussion/comment/740004#Comment_740004

If you have already signed up for Noet emails, will you get this code or are you just out of luck.

Ben Amundgaard (Faithlife)

https://community.logos.com/discussion/comment/740244#Comment_740244

If you have already signed up for Noet emails, will you get this code or are you just out of luck.

Hi Kenneth,

We will be sending out the code to everyone who is already on the list. You should receive it soon. [:)]

Lew Worthington

https://community.logos.com/discussion/comment/740613#Comment_740613

Unlike Mark, I don't own any of the products. But when I went to grab the American History Collection using the coupon code, and it still shows up on the order summary as having the standard price. The page's bug seems to affect buyers whether they own components of the collection or not.

SineNomine

https://community.logos.com/discussion/comment/740721#Comment_740721

I "purchased" it for free and got the confirmation code, but the website still let me add it to my cart and I can't download the resources.

Kenute P. Curry

https://community.logos.com/discussion/comment/740733#Comment_740733

I purchased this with the coupon code at $0.00 but it is not downloading ......and that was 30 mins ago. Is there something wrong? I even received the receipt for it in my email.

Kenute P. Curry

https://community.logos.com/discussion/comment/740737#Comment_740737

One hour has passed by, and it is still not downloading. Can a FAITHLIFE employee please let us know what is happening with this?

UPDATE: It finally downloaded. Thanks FAITHLIFE and NOET.

Tim Taylor

https://community.logos.com/discussion/comment/740737#Comment_740737

I purchased this with the coupon code at $0.00 but it is not downloading ......and that was 30 mins ago. Is there something wrong? I even received the receipt for it in my email.

Yes, I also have "purchased" this collection (for free with the coupon) and I am not seeing them show up in my library on any of my devices. Please advise.

Lew Worthington

https://community.logos.com/discussion/comment/740744#Comment_740744

I tried it again and I was able to get the collection at 0.00. Thanks, FL!

Mark Smith

https://community.logos.com/discussion/comment/740004#Comment_740004

Ben,

No idea if the versions are the same. I certainly have all the same titles in my Library. They are all Logos products that I've had for years.

SineNomine

https://community.logos.com/discussion/comment/740733#Comment_740733

They've now downloaded for me.

Ben Amundgaard (Faithlife)

https://community.logos.com/discussion/comment/741023#Comment_741023

Ben,

No idea if the versions are the same. I certainly have all the same titles in my Library. They are all Logos products that I've had for years.

Hey Mark,

The error was on our end. We fixed it last week. Sorry I didn't post something here immediately, I had a busy day and it slipped my mind