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This post has 60 Replies | 9 Followers

Posts 13397
Mark Barnes | Forum Activity | Replied: Tue, Dec 29 2009 4:03 AM

DaleEads:

Sure hope it's just a server problem (i.e. too many people downloading their books at once!)

It's not a server problem, it's a bug in the software. It won't use your WiFi connection to download. Once they fix the bug, all your resources and reading plans will come back. (If you had an iPhone you could switch WiFi off to 'solve' the problem, but that of course won't work with an iPod.)

Posts 60
Edwin Kwok | Forum Activity | Replied: Tue, Dec 29 2009 4:32 AM

Mark Barnes:

DaleEads:

Sure hope it's just a server problem (i.e. too many people downloading their books at once!)

It's not a server problem, it's a bug in the software. It won't use your WiFi connection to download. Once they fix the bug, all your resources and reading plans will come back. (If you had an iPhone you could switch WiFi off to 'solve' the problem, but that of course won't work with an iPod.)

It's strange, I can access all resources on WiFi, and download a few and read offline too. iphone 3GS.

Edwin

Posts 26
Jason Fletcher | Forum Activity | Replied: Tue, Dec 29 2009 4:33 AM

I updated to the Logos iPhone 1.2 app this morning ~7:30am.  When I opened the app it showed no books in either "library" or "recent books."  I tried signing out and back in to no avail.  I also tried turning wi-fi off and reopening the program and still no books. 

I'm really excited on getting off-line access - being able to have off-line access to just one modern english translation will make this a 5-star app for me.

I should say that I'm a US - iPhone 3gs user.

Posts 60
Edwin Kwok | Forum Activity | Replied: Tue, Dec 29 2009 4:42 AM

EdwinKwok:

Mark Barnes:

DaleEads:

Sure hope it's just a server problem (i.e. too many people downloading their books at once!)

It's not a server problem, it's a bug in the software. It won't use your WiFi connection to download. Once they fix the bug, all your resources and reading plans will come back. (If you had an iPhone you could switch WiFi off to 'solve' the problem, but that of course won't work with an iPod.)

It's strange, I can access all resources on WiFi, and download a few and read offline too. iphone 3GS.

Edwin

I should add that I am on international roaming right now and have data roaming off, so it means I am only accessing with WiFi. Perhaps the app works only if there is only one data connection and not both phone network and WiFi???

Edwin

Posts 13397
Mark Barnes | Forum Activity | Replied: Tue, Dec 29 2009 5:16 AM

EdwinKwok:

I should add that I am on international roaming right now and have data roaming off, so it means I am only accessing with WiFi. Perhaps the app works only if there is only one data connection and not both phone network and WiFi???

Weird. No, putting my device into flight mode, and then turning WiFi on, still results in no online access. Ditto for switching to an unavailable cellular network.

Posts 70
Andrew Hughes | Forum Activity | Replied: Tue, Dec 29 2009 5:24 AM

I too have tried the various suggestions posted here. I don't think this has anything to do with offline mode unless the app is somehow stuck in offline mode. Connectivity type (Wifi, 3G) makes no difference here... I tried reinstalling like Jason and I got the error message "error loading book" even before signing in. I have no books in my library no matter how I connect... this is going to be really annoying if I've lost use of the app until Logos gets the next update through apple's approval process :(

Posts 129
Tom Blanchard | Forum Activity | Replied: Tue, Dec 29 2009 5:33 AM

Well, it's a good time for us to go back to James 1 : Consider it all joy, my brethren...

Posts 80
Steve Brannon | Forum Activity | Replied: Tue, Dec 29 2009 6:12 AM

I do not add a posting here to heap coals on the heads of the Logos team, but rather to share my own experience in hopes that this assists with troubleshooting.

Last night (11PM ET?) I could at least check my reading plan, and read the NASB95.  No apparent problems.  This morning, no reading plans (just the Christmas Specials topic).  No books. 

I checked the forums and noticed the upgrade to Logos 1.2 on the iPod/iPhone, so I installed that.  It seems to have gotten worse.

"Read" takes me to a fragment of Genesis (where I was reading a few days ago)  but once I try to page beyond where I was reading I get the "loading" dial-spin (I don't know what this icon is really called, but I hope you understand what I mean) and a message that the resource could not be loaded, then a white screen for a short while, followed by an automatic exit from the App (abend?).  Search yields no results, etc.  There is 'no there there' as they say.

My device is an iPod Touch, 32GB, running 3.1.2 (7D11) of the iPhone/Touch operating system. My connections are always via WiFi.

I look forward to the resolution so I can once again have this fine addition to my 'armor'.

God bless,

Steve

Posts 25
Jason Alligood | Forum Activity | Replied: Tue, Dec 29 2009 6:47 AM

Let me clarify. I am not speaking of an issue with downloading and looking at books offline.  There are no books in my library at all, whether using WiFi or 3G.

I am not complaining, I have no room to. This is a free app, which gives me the advantage of viewing some (alot!) of my library while on the run.  It is a perk to being a part of the whole Logos community.

The only reason I posted was to make sure that I wasn't the only one experiencing this.

Thanks to all for confirming this is a seemingly broad issue.  Seems like it's up to Logos (& possibly Apple) to help us get through this one. Smile

Posts 142
Michael Sullivan | Forum Activity | Replied: Tue, Dec 29 2009 7:05 AM

I too was having the same problem of not being able to access my books last night and this morning - and this is on the non-upgraded version (I think I have 1.0 or 1.1 or something like that).  I just upgraded to the 1.2 - hoping it was a fix, but the problem is still there. 

Because this error seems widespread and not version specific, I think the error is somewhere on the Logos server (although I am a Pastor and not an IT specialist, so take my my suggestion for what it is worth - which probably isn't a whole lot).

Blesssings on the repair.

Michael

Posts 4
Paul Ortlinghaus | Forum Activity | Replied: Tue, Dec 29 2009 7:33 AM

Still nothing.  Uninstalled. Reinstalled. Turned iPhone off and back on before launching app. Message on screen says "Error loading books. Logos could not load the specified book." When I hit "ok" I go to an empty app.  And yes, I am online (wifi) in my home.

Posts 20
Karen Iveson | Forum Activity | Replied: Tue, Dec 29 2009 7:35 AM

I don't know how to explain it but when I turned off my iPhone WiFi, all my books and reading plans are on my iPhone again.  I was even able to download a book to read offline.

I'm not IT expert, but I thought it would be useful for those at Logos to know what is working for some, so they can have a better idea, hopefully, on how to fix it.

God bless,

Karen

Posts 9
Toby Hinshaw | Forum Activity | Replied: Tue, Dec 29 2009 7:36 AM

I have the sampe problem...switching from Wi-Fi to 3G doesn't seem to resolve the issue. I don't have my daily reading plan on the opening screen and I don't have any books in the Library.

Posts 41
Manuel Brambila | Forum Activity | Replied: Tue, Dec 29 2009 7:40 AM

The App has become empty and useless. Cannot go to the library, recent books or anything after downloading the ESV Bible. I made sure it finished downloading before quitting the App (airplane icon appeared).

Here a screenshot of what I see, and probably all of you, when loading the App.

Tried resetting the iPhone, uninstalling, reinstalling, logging out, etc... nothing works.

So frustrating and I guess it will require another update to fix this bug.

Any workarounds?

Posts 3
Jon Glass | Forum Activity | Replied: Tue, Dec 29 2009 7:47 AM

Actually, this may just be a server issue. I tried loading bible.logos.com, and I get a big error, and nothing else. Maybe their servers are just down...

Edit: Forgot to add that I was having this problem _before_ I updated. I thought I might be having network issues, so was messing, and decided to try launching the App store to see if it had network, and not only did it have it, but I saw Logos had an update, so I tried installing it to see if that would fix my problem--it didn't. So, it's not an update issue, it most certainly is a server issue.

-Jon

 

Posts 3
Shaun | Forum Activity | Replied: Tue, Dec 29 2009 7:48 AM

Same issue with me.  iPhone 3GS, latest OS 3.1.2.  Had the previous version of Logos with no issues.  Updated at 10:40 EST using the Apple Store App on the iPhone itself (not through iTunes).  Using 3G and NOT in Airplane mode.

No books display, nor are they accessible.  Get the same error as the screenshot above.

Posts 3
Shaun | Forum Activity | Replied: Tue, Dec 29 2009 7:49 AM

I don't have any problems myself with bible.logos.com.  All aspects work just fine, even multiple bible selections.

Posts 92
Felipe Chamy | Forum Activity | Replied: Tue, Dec 29 2009 8:00 AM

Mark Allison:

I'll confirm that I have to have Wi-Fi disabled on my phone to see any books in my library. Once I have downloaded books, I can then enable Wi-Fi and see my downloaded books, but still can't see any other books in my library.

 

I confirm the same... which is sad because obviously the carrier is much slower that the wifi connection. Hoping it gets fixed soon.

Posts 2
Adam Bartlett | Forum Activity | Replied: Tue, Dec 29 2009 8:21 AM

Curiouser and curiouser...

I actually am an IT pro...and I think I'm seeing a pattern.

It would appear that somehow requests getting routed through different ISPs are not making it to or from Logos. This would explain why some people are having luck on 3G or WiFi and not the other way around. They use different ISP's. It could also be some issue with a timeout that is set too low. At any rate, it does appear to be some sort of network connection error, not the server being down in the traditional sense.

For the record, I'm having all the same problems.

And, for the record, this kind of thing can be really, really hard to track down. Good luck, my Washington based friends. Sorry you walked into this first thing this morning.

Every one else...deep breath...grab some paper resources if you can and just soldier on. I'm sure folks are probably near panic over in Bellingham, too.

Posts 596
LaRosa Johnson | Forum Activity | Replied: Tue, Dec 29 2009 8:42 AM

seems to be working now Smile

Urban Scholar - http://urban-scholar.com 
Christ-centered Hip-Hop - http://www.sphereofhiphop.com

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