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Problem displaying some slides in Proclaim
This morning we had a problem displaying some slides in Proclaim. The slides were ones where I had added a foreground image to a Proclaim background. The images displayed in the edit mode but not on screen live. We have previously had problems where slides don't display in preview but they have always displayed ok when…
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Issue with Linking SongSelect and Planning Center
Hello, I have linked our SongSelect and PCO accounts and it says "Linked" for both on the "Link Your Accounts" pop-up, but when I try to actually use their features, it says there's a linking issue. I found my way to this article and double-checked that the issue was not any of the first 3 Causes, so here I am doing what…
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Having a problem with a missing file error...
I'm receiving the following error on all (even newly created in a new blank presentation) Announcement V2 items. The error indicates that file "8ed8f1b63a674396b7baf1e103f4bdcb.jpg" is missing. I've even tried to upload an image with the same name to my medial library to try to bypass the message, but with no luck. Anyone…
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Bug in reference slide
Hello, I have recently been having an issue with my Logos software when it automatically creates the slide for the verses I add. It places the reference up too high and it is in the middle of the actual verse text (see screenshot below). I am a missionary in Argentina so that is why it is in Spanish. I know I can move the…
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Videos have stuttering glitchy video when starting
For well over a year now we’ve been dealing with an issue in Proclaim on our Windows PC that we use for live-streaming in which any video in the presentation will have a weird glitch in the first several seconds. This happens every time, regardless of video file format or duration. If the Video item is configured to loop,…
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Constantly disconnected from SongSelect
I changed my password about 3 months ago and ever since then I have to reconnect my SongSelect account to Proclaim about once a week. Would like to attach logs but keep getting this error. Sorry, there was a problem with your last request! Either the site is offline or an unhandled error occurred. We apologize and have…
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Linking SongSelect problems
I am unable to link to SongSelect. I have synced my computer's system time and am able to log-in to SongSelect via Chrome. I have not changed my song select password. ' When I try to link the account, the pop-up browswer within Proclaim freezes. 8712.Proclaim Logs.zip
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CCLI Song Select Showing Error
Hi. I'm having some trouble accessing songs through Song select so I removed my CCLI account from Proclaim and tried to add it again. It would not allow me, stating "Consumer_key_unknown". I attached the logs. If anyone can help me get my account linked again that would be amazing. Thank You
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CCLI Song Select Not working
Hi. I'm having some trouble accessing songs through Song select so I removed my CCLI account from Proclaim and tried to add it again. It would not allow me, stating "Consumer_key_unknown". I attached the logs. If anyone can help me get my account linked again that would be amazing. Thank You
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Failed to link to SongSelect
Received an unexpected error getting lyrics from SongSelect. I was unable to successfully relink Proclaim with SongSelect. 6305.Proclaim Logs.zip
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One line or two - an ongoing mystery.
Why, I muse, does this line split... while this one stubbornly refuses so to do?
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Bug - formatting from Copy Bible Verse (CBV)
Using 'Bible' slides any attempt to remove the spaces from infant of the second lines leads to the text disappearing off the left hand side of the slide.
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Accounts won't link
For some reason, Proclaim will not access my SongSelect account this morning.7522.Proclaim Logs 6-29-23.zip
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Line Height Formatting Error
I'm trying to figure out a random bug that is causing some unexpected formatting differences. When I create a song/lyric slide, I am noticing that the boxes/lines are randomly different throughout the song. As you can see from the attachments, it is not because of font size. I'm curious if anyone has seen this and if you…
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Purchasing Bible versions for use in Proclaim
Hi I just want to check. If I purchase a bible version can other users in my church group use it when they are compiling services in Proclaim?
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Video did not play as expected in Proclaim
For our service on Sunday we were planning to use the video Bandit's Guide to Being a Pretty Good Dad _ Bluey This was added into the Proclaim service using a computer at the home of one of our team but, for some reason, it didn't properly download to our presentation computer. It appears correctly in the service, showing…
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Song select shows connected, but lyric search by CCLI not working and error link apears
8786122.Proclaim Logs.zip The Linked Accounts dialog shows linked. Attaching logs as requested in https://support.faithlife.com/hc/en-us/articles/360007374851 I checked "keep me logged in" on the Songselect Login when reauthenticating this time. Perhaps this is a token refresh issue that is controlled by this check box?
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Urgent: Something is wrong with Proclaim
Its Sunday morning and I go to add a slide and this is what I see.....Can someone advise ASAP. Thanks
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Lyrics fonts: change font size slide-to-slide?
Is there a way to adjust the font size of lyrics in a song? For example, in the song "Holy Forever" there is a line that reads, "And the angels sing" and the next line is, "Holy". Can the 'Holy' be in a larger font? Thank you for any suggestions. John
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Is there a listing of improvements or changes on the new Proclaim Remote? New Bugs?
Hi - I've seen the reminders to update the remote software on iPads - and we did that. What changes were made? I've noticed that on videos, while the video doesn't play on an iPad, at least it now gives you a picture of the video - that's a good thing. I've also noticed that when connecting to the "local" option, it…
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Somewhat OT: Video Projector Recommendation
Our church has three projectors in the sanctuary. 1 in the back for those on stage to see. 2 aimed at the left and right sides of the baptistery so people on opposite sides can see. They project onto blank walls. We replaced all three of them over the last six years. Now we need to replace another of the front-facing…
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Proclaim "Uploading Media" on every close
On one of our machines Proclaim always stays open with the message "Uploading Media... 1 of N" with a spinning circle. We have the option to return to proclaim or quit now, so it's not a huge inconvenience, but it would be good to fix. Task manager shows no disk or network activity, so I assume that something is stuck and…
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Correcting Wrong Song Titles
We have an issue for a while of song titles being saved with incorrect titles. I think I know how to stop it (with Create New Song) but I don't know how to fix or delete the incorrect ones in the database. Any suggestions would be much appreciated.
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Chromebook
Is there an install available to run Proclaim from a Chromebook?
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Vimeo Video Feed
Hey all, how do I set up a Vimeo video so that when I add it to Proclaim, it streams just the video instead of showing the whole web page? I didn't have this problem with youtube, but am now struggling with Vimeo? Here is the link to the video I wish to feed. I created it this am. https://vimeo.com/92059933 Thanks.
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Bug - The continuing saga of the Crash on Wake and the Dispatch Thread
Please refer to the 7 instances outlined below that evince similar features... ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [1728] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version:…
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Trying to link Song Select Account but wont open credentials input
I have been trying to reconnect the song select account to proclaim (was previously linked and it was having errors, so I removed it and trying to reconnect it). I can access on song selects website and pull up words and such on there. However, when I press link account on proclaim, it opens a new window as if it is trying…
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CCLI connection not working
Hi, Our CCLI is not connecting and I have gone through to check all of the steps suggested.
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Bug continuous crashing.
Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [5035] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.6.0.0018 (306.0.18) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2023-04-26 08:45:56.7079…
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Proclaim Control of LightKey Lights
We have set up Proclaim to control our Lightkey Scenes using Midii, which for the most part works absolutely fine. However, occasionally, and it seems randomly, every now and again proclaim causes our lights to flicker. It doesn't happen when proclaim is not controlling the lights. Any thoughts on what the issue might be…
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Remote failure.
For the last two or three services our tech person has been able to start the service using her iPad as a remote to change the slides. However after a few changes the system has stopped working and she has to revert to the arrows on the desktop. Also the option to use local wifi for the remote is grated out on the iMac.
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Bug - Proclaim crashed after clicking Relaunch for update.
Logs submitted 0809 BST 1 Oct 2022 ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [63053] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: Proclaim Version: ??? Code Type: X86-64 (Translated) Parent Process: launchd [1]…
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Bug : Crash on Waking Computer - getting to be a regular occurrence.
Any idea what happened? Apple Crash Logs ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [1407] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.5.0.0027 (315.0.27) Code Type: ARM-64…
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Bug - Morning Crash
Logs submitted ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [45759] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.4.0.0063 (314.0.63) Code Type: X86-64 (Translated) Parent Process:…
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Bug - Another report for the Developers to ignore v3
As ever the Proclaim logs have been submitted. [:(] ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [56698] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.6.0.0009 (306.0.9) Code Type:…
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Bug - Program Crash
1665.ProclaimCrash.txt------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [84263] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.6.0.0009 (306.0.9) Code Type: ARM-64 (Native) Parent Process:…
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Bug - Program Crash v 2
Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [98297] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.6.0.0009 (306.0.9) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2023-03-10 18:45:06.0296…
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Bug - 'ere we go again - same old record. Crash on wake up.
Logs submitted.... Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [60769] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.6.0.0009 (306.0.9) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time:…
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Fixing font size
Hi. We're using "import from elvanto" to manage songs and it's working great. thanks for setting that up. having some issues with font size. When a line is too long it is shrinking font size, sometimes marginally but enough to notice between songs. i've noticed when putting lyrics directly into proclaim a box will appear…
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Sermon recordings in Proclaim
Hi, we use Proclaim for recording sermons at church and then publishing on our church website. I have a couple of questions specially about options on how we use this: * is it possible to post directly from Proclaim to Spotify as a podcast? Eg we use the automated sermon recordings feature to post to our website, so can we…
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CCLI LInk
I have tried seevral times to link my CCLI account with Proclaim. It is not working3223.Proclaim Logs.zip
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Confidence monitor out of sync with main display
I'm experiencing an intermittent but critical issue where the confidence monitor sometimes doesn't advance to the next slide when pressing the right arrow key, but the main content display does. I'm running the latest available version (at time of posting) of Proclaim 3.6. I generated a log file right after it happened,…
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"Undo"
Is it just me or is "undo" not an option? If I accidentally deleted a slide, a textbox, etc... I can't undo that and the "undo" looking button makes things worse... it resets customisation.. further messing things up :)
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Bug: live Annotations not showing up on Stream Out
Pastor just started using his iPad to control slides and draw annotations during sermons. The annotations show up on our projectors (not NDI), but do not show up in OBS (NDI) for streaming. I cannot find any settings that control whether or not annotations get sent to certain virtual displays. Proclaim is on version…
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Template non-parity between Sermon Docs and Proclaim - still an issue
Once again, artwork available in Proclaim is NOT available in a SERMON Doc in L10[*-)] even in the same media library.
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CCLI connection
CCLI Song Select not connecting.
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Clarity of text after PowerPoint import
I've noticed that the clarity of text after importing a slide from PowerPoint is not as good as natively created Proclaim slides. The first screenshot below is from a slide created using Import -> PowerPoint (converting to images) while the second was created directly in Proclaim I appreciate they like quite similar here!…
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Mystery orange dot on slide and confidence output
I have a mystery. On my slides and confidence projector output, I have a persistent orange dot in the top right corner. I only see this dot when Proclaim is on air, so I assume it must be generated by the software. I looked through the settings I can't see any way to disable this. I'm running macOS 13.2.1 on an M1 Mac…
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Is It a Bug or Feature - No Verse on 1st Bible Slide
I think this is a bug. As you can see in the attached screenshot, there is no verse number on the first slide of the passage. Instead, it shows the chapter. But if I select verse on each slide, it should show verse on each slide. If people want it the way it is, then it should have a check mark for show chapter on first…
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announcement slides in auditorium and video on live stream
Hello, Is it possible to play a 5 minute countdown video continuously on our livestream while looping announcement slides in the auditorium. I already know that I can send change the slide that goes to our livestream, but I want a video to continuously play behind multiple slides. Is this possible?