Smart Tags Problem

Bradley Grainger said:

The Word Smart Tags DLL implements all its functionality by calling the Logos 4 COM API. (This is why Logos 4 must already be running; we felt it would be rude to start Logos 4 in the background whenever you open Word.)

Creating a test program is a good idea. It would probably return the same error codes as the Smart Tag addin (that's loaded in Word), but an additional source of data would still be useful.

Bradley,

Thanks for the feedback and answers.

I would knock up a quick COM API stub myself, but I wont have time until after Friday due to work demands. I expect someone there could knock out the few lines required in VC# or VB. It only needs a single button and a text box. Attempt to make an app object to the COM API and pull back the version number and the text to John 3:16 or something. It will be interesting if it would then work for Rosie. If yes, look into Word issues. If not, maybe Reflection and manually loading the DLL would give you more complete error reporting than calling it "directly". I expect you have all the good debugging toys and goodies there.

Re the possible 64-bit build of Logos4: This sounds like a task to give one of the interns to explore. Rather than add it into the main installer, make a 64bit one as a seperate build. It could warn if you had less than 6 GB ram or whatever. As for any memory leaking or related, I'm sure there is a way to get on top of that too. I skim-read your blog post of memory-leaks and memory-presure for bitmap graphics. There must be some way to let some of the Logos modules or code-blocks to track their usage in some ways for your internal builds. I get "Not Responding" messages very common when I open something new, so maybe thats a memory thing and garbage-collection needs to run or something. I have yet to attempt to monitor the threads or memory usage of the Logos4 application. Maybe I'll do so some time ...

Sorry to other readers here, for all the geek-speak.

Regards,

Jim.

BillS said:

Hi Bradley,

I'm running Vista 64, even though I'm running Office 32. I think Rosie may be doing the same, if I remember right. Is there any possibility that the 64bit OS is throwing things off?

I run Win 7 64 bit version and Office 2010 32 bit (Czech version [:)] ) and it works.

Bradley Grainger said:

OK, so much for that theory. It's maybe a typelib registration error... or... something else. I'll take a look and see what might be wrong.

Beta 11 installed.... still no wavy line... log attached.
3603.SmartTag.log

Bradley Grainger said:

Hi Bill,

I've written a standalone diagnostic program to check various registry values and try to start the Logos 4 COM server in the same way that the smart tag does; it may provide some additional information on what's preventing the smart tag working on your system.

To run it, open a regular command prompt and execute the program. It will print its results to the screen by default; you can send them to a file by running (for example):
    SmartTagDiagnostics.exe > C:\Temp\Diagnostics.txt 

It will try to communicate with Logos 4, so please have Logos 4 running before you run the diagnostics. You can then post the Diagnostics.txt file here.

2664.SmartTagDiagnostics.zip

Thanks, Bradley. Here's my log...
5736.Diagnostics.txt

Hi Bradley,

Thanks, & DONE!

2783.Diagnostics.txt

Yea Bradley !!!!!!!

Yea Bill !!!!!!!

Praise the Lord!!!!!!!!!!!!!!!!!!!!!

Ed Ball said:

And let's not forget to thank Chris Jackson for blogging about the problem, Microsoft for creating the hotfix, and Google for finding them both.

Thanks, Ed!

I've written up a short wiki page on this, pointing people to the more common reasons for SmartTags not working first: http://wiki.logos.com/SmartTags_Not_Working

Bradley Grainger said:

I've added the other "you must do X" notes from http://www.logos.com/articleviewer/530 to that page, so that there's a clear list of things that may cause problems with the smart tag.

Thanks! I've changed it to "Logos 4.1 must be running (in the background)."

SteveF said:

I am running Windows 7 64 bit with Ofice 2007. I now have Smart Tags

BUT the underlining is so faint that it is very, very difficult to even see it.

Agreed. Not much you can do about it. This is Word's fault, and they apparently do not give you an option to change the width or color or style of that dotted underline. Best you can do is work in a larger font, which makes it slightly easier to see.

BillS said:

I'm scaling the view to 110% of normal, with a 12 point font. Depending on the monitor, I often run 110% for that reason. I'm claiming it's the monitor, not my old eyes. ;-)

That woks better! [:)]

Bradley Grainger said:

It's possible that the non-logging version didn't get re-registered, because we didn't actually update it between Beta 10 & 13. You can find it in your "Logos4\System" folder if you want to manually re-register it (with regsvr32).

Hi Bradley,

2nd Edit: figured out I was in the wrong directory when I tried regsvr32, got it to work, so I've edited this post to remove that question.

But my laptop was having other problems, so I rebooted (hadn't for a couple of days). After reboot, logging continues. Here's a picture showing the info about the file in my L4 system folder:

As you can see, it appears to be the same test file we put in. What say you?

Thanks a bazillion for all your help!

Bradley Grainger said:

You should be able to get the official file back by deleting that one, then right-clicking %LOCALAPPDATA%\Logos4\Install\Installers\Logos4.msi and choosing Repair. (Make sure Word, Outlook, and other Office programs aren't running, so that they don't have the DLL open when you try to do this.)

Thanks, Bradley! That appears to have done the trick in 2 ways:

1. Dll for Smart Tag was recreated & lost the debug descriptor & has a new version/date for 9/8/10.
2. No more log file.

I'm a happy camper!

Question: I forgot to check earlier... did we lose the ability to invoke the passage guide from Smart Tags? Not a big deal, but I enjoyed using it & would like to see it back.

And again, many thanks to you for all your help!

Blessings!

John A. English said:

Seems to require Logos 3 be loaded.

Earlier in this thread, I think, were instructions for turning OFF your L3 Smart Tag & turning ON your L4 Smart Tag. Sounds like your L3 Smart Tag is still the one operative. The L4 Smart Tag doesn't open L3 or L4 (tho' I'd like it to open L4).

Blessings!