New Policy (mine): No Purchase Download, Refund and Replace with Kindle Version
I think as long as I've had a Logos mobile app, downloading a recent purchase is never a sure thing. I purchased yesterday, ready to read today. No can do. Not listed in the mobile's library. Wait, play around, wait ... 30 min ... done.
Yes: resource is mobile
Yes: ios web enabled
Yes: Loaded Noet clean. Full library display, no recent purchases.
No: Not going to remember special text commands to force a server read
And yes: my Kindle delivers in seconds. For the last few years.
Finally, no, Kevin, I'm not going to start a new thread.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Hi Denise,
Thank you for (already) creating a new thread.
What is the resource you purchased, and have you searched the Noet library for that resource?
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Hi Denise,
Have you tried restarting the Logos app? I've had to do this in the past to access new purchases.
http://www.TrinityExamined.com
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Hi Denise,
Have you tried restarting the Logos app? I've had to do this in the past to access new purchases.
She's not asking for help in fixing it.
She's stating that from now on, if she buys a book to read and it doesn't download, she's going to call and get a refund, then buy it on Kindle.
Eating a steady diet of government cheese, and living in a van down by the river.
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Hi Denise,
Have you tried restarting the Logos app? I've had to do this in the past to access new purchases.
Into Grace,
Thanks for trying to help.
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Hi Denise,
Have you tried restarting the Logos app? I've had to do this in the past to access new purchases.
She's not asking for help in fixing it.
She's stating that from now on, if she buys a book to read and it doesn't download, she's going to call and get a refund, then buy it on Kindle.
Hi Doc B,
We're waiting for Denise herself to say she's not asking for help or is not interested in a fix.
Is it not true that Denise can speak for herself?
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Hi Denise,
Which resource did you purchase that you can't find in your Noet library?
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Into Grace .. thank you for the suggestion, but in my text, I noted a clean start (I don't keep apps in background).
And Kevin, thank you for the follow-up, but this is pretty routine, not just me. I can remember a long list of title keywords, trying to see if a purchase is in my library ... and 4 of your apps.
You've given others guidance on trying to get the app to show a purchase. It's been an early attribute of the design. That, plus the fact that I have to remember the title words and type it in, since, if indeed the purchase does show, it's buried deep in the library. Kindle displays recent purchases along with recent reading ...very efficient.
I recognize your staffing is probably hit and miss. And maybe complaints that purchases can't be read seem unfair. But ignoring the big packages, buying a book is in the pleasure of reading, not searching for it.
And Doc was correct ... no need for a 'case', some text to type in, a hidden button. No anger, just frustration. New policy.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Which resource did you purchase that you can't find in your Noet library?
I'm curious - do you purchase books without knowing what they are about or remembering their titles?
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. That, plus the fact that I have to remember the title words and type it in, since, if indeed the purchase does show, it's buried deep in the library. Kindle displays recent purchases along with recent reading ...very efficient.
The Faithlife apps do something similar if you have the Library set to "sort by recent"
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Graham, maybe. Clicking back between 'recent' and 'title' would sometimes get the app to pull a purchase. For me, the 'recent' is maybe 20-30 resources before the full library ... and the purchase is in the full library.
I'm just guessing they're kludging the apps onto the server for the desktop. Though the desktop can often demand considerable patience to get a purchase.
I also purchase from Accordance and Olivetree ... both are pretty snappy in presenting your purchase. But Kindle nails it ... you can watch them go thru their routine and time it ... usually about 10 seconds.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Yes, Kevin I do not remember titles .... just smiling but in a given day, I move across maybe 4 or 5 books. And purchases, I don't pull until I enable the wifi, sometimes days later, depending on what I'm working on.
The resource in question this time had graveyard and montanism or montanist in the title. Just to illustrate. But this is repetitive issue, trying to get purchases into a Logos app. Check your other replies to other users on the same issue ... and your solution.
And again, this is all chit chat ... no offense.
EDIT: Gravestones ... not graveyard. With the app-noship, I check the Logos email. And this title is not Kindle-ized, so I'll wait for the Bible Collection to ship and read it on the desktop.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Graham, maybe. Clicking back between 'recent' and 'title' would sometimes get the app to pull a purchase. For me, the 'recent' is maybe 20-30 resources before the full library ... and the purchase is in the full library.
I notice if you have the iOS app open already, it takes a while for it to update the library list, but if you open it after the purchase, the library list updates immediately.
On an unrelated note, are you running a beta, Graham? My iPad app doesn't show rating stars in the library's (Portrait) view.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Graham, maybe. Clicking back between 'recent' and 'title' would sometimes get the app to pull a purchase. For me, the 'recent' is maybe 20-30 resources before the full library ... and the purchase is in the full library.
I notice if you have the iOS app open already, it takes a while for it to update the library list, but if you open it after the purchase, the library list updates immediately.
I have just bought something to see what happened.
After placing the purchase I went back into the Bible app and opened the library. The resource wasn't there but the sync wheel was spinning. A couple of seconds later there was an indication that the library was being updated and then the resource appeared at the top as shown below
Denise - I seem to remember from earlier discussions that mostly you have your apps offline. If that is the case, I wonder if that is affecting anything here? (EDIT: Sorry Denise, I've just seen that you refer to that above. I wonder if that is relevant at all. If "recent" shows all the resources you have been reading recently then it is understandable that a "recent" purchase of a few days ago would be further down the list)
On an unrelated note, are you running a beta, Graham? My iPad app doesn't show rating stars in the library's (Portrait) view.
Yes - but I see the ratings stars on non-beta versions as well. I'd be interested to see a screenshot of what you are describing - but ideally in a separate thread to not derail this one.
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Yes, Graham, the wifi is the number 1 battery eater-upper, so for apps that like to touch base constantly, they don't get wifi access until I need something ... eg weather, books, etc.
In this specific instance, I tried loading Noet wifi off, then turn on (if the app watches the turn-on, some do), or loading Noet with wifi already on. Since Noet does nothing in either case, it's DOA for new books.
Regarding 'recent', I have no idea what their algorythm is. It's also a pain on the desktop, especially if there's a large number of updates. Why they can't reveal/use a purchase datestamp, I'll never know. People often ask for it.
The whole mindset in their designs seems to favor small libraries and infrequent purchases.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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We're waiting for Denise herself to say she's not asking for help or is not interested in a fix.
And Doc was correct ... no need for a 'case', some text to type in, a hidden button. No anger, just frustration. New policy.
I guess I'm not as dumb as I look.
[H]
Eating a steady diet of government cheese, and living in a van down by the river.
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Yes, Kevin I do not remember titles .... just smiling but in a given day, I move across maybe 4 or 5 books. And purchases, I don't pull until I enable the wifi, sometimes days later, depending on what I'm working on.
The resource in question this time had graveyard and montanism or montanist in the title. Just to illustrate. But this is repetitive issue, trying to get purchases into a Logos app. Check your other replies to other users on the same issue ... and your solution.
And again, this is all chit chat ... no offense.
EDIT: Gravestones ... not graveyard. With the app-noship, I check the Logos email. And this title is not Kindle-ized, so I'll wait for the Bible Collection to ship and read it on the desktop.
Thanks Denise,
I don't see a problem here that Faithlife can fix. Please post again if an actual issue arises.
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The whole mindset in their designs seems to favor small libraries and infrequent purchases.
I always have my iPhone sorted by "Recent". I've noticed that if I buy several books, only one or two will show up sorted at the top of "Recents". The rest will be lost in the library somewhere. Personally, I don't mind this behaviour, as it's rare I can't remember the name of a resource that I want to read and have recently bought.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I don't see a problem here that Faithlife can fix. Please post again if an actual issue arises.
Well, we both agree, Kevin ... ergo my new policy. Enjoy your Christmas.
Remembering titles might be age. Right now, I'm renting a DSS apocalypic book, Vermes' Jesus, one on what caused the end of the bronze age, the geology of southern California, hebrew shifts by time, and a volume on ancient chamomile. None from Logos and I can't remember a single title.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I never set a recent purchase from the Logos store at the top of my list when it is sorted by recent but if I have picked up a free book from Vyrso store it always shows up at the top of my list.
Though not easily definable by empirical data there is a definite problem here, whether it be a bug or a design choice but I've never usually have the time to report it when it does occur. But this is a real concern Denise. Stick to your guns and don't let anyone on these forums tell you it's not a problem, because it is real.
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I don't see a problem here that Faithlife can fix. Please post again if an actual issue arises.
Well, we both agree, Kevin ... ergo my new policy. Enjoy your Christmas.
Remembering titles might be age. Right now, I'm renting a DSS apocalypic book, Vermes' Jesus, one on what caused the end of the bronze age, the geology of southern California, hebrew shifts by time, and a volume on ancient chamomile. None from Logos and I can't remember a single title.
If you can clearly explain what problem you are seeing, that would be swell. I'm not sure at this point if you are unwilling or unable to do so, or if you just enjoy wasting others' time...?
If you don't know the name of the resource you bought, how do you know it's not available in your library?
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Kevin, I can't see how I wasted anyone's time ... I was pretty clear ... Doc seems to have interpreted correctly.
I'm not sure what I could give you, that you'd want ... the exact title of the book? 'Prophets and Gravestones: An Imaginative History of Montanists and Other Early Christians' And in my first post, I indicated the resource was mobile-aware ... when I bought it.
Once again, you don't need to pursue, and once again, enjoy your upcoming holidays. I will be.
EDIT: updated to your no-turkey version (Noet latest) to force a library read. After: 1st image Recent (also toggled, which sometimes helps), and 2nd image using a title keyword.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Thanks Denise,
Let me guess - you have hundreds (if not thousands) of resources downloaded locally?
If so, for every new app install, those resources need to download again and this might take many hours/days to complete. Unless/until you allow those downloads to complete, the library won't index and your new resource(s) won't be found. "Forcing a library read" is not something I've heard before (except when you previously mentioned it in this thread). There isn't a "force a library read". There is installing the app, waiting for the library to load (for hours or possibly days in your case), then waiting for the library to index.
If you make it a practice to go online for a moment and then back offline (expecting your newly purchased book to simply pop up like it does on your Kindle), the library loading/indexing process with never complete and you will consistently and perpetually have problems with any/all of our mobile apps - forever - unless/until you are willing to actually stay online long enough for the process to complete.0 -
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To continue the conversation,
- no, the downloaded resources are shown as above, plus the 2nd Illiad volume (can't delete the Iliad of course)
- no I haven't re-installed for many moons, and the resources shown were downloaded one at a time (above comment was the pre-Thanksgiving update)
And I do make a practice to wifi-in for purchases, as I also do for Logos. Then wifi-off for several weeks. So, basically, you're hinting the kindle version may be the more reliable resource choice.
OT: For any Logosians in similar straits, I recently got the Kindle Oasis (already have a PaperWhite and a Voyager). If you read the reviews, the guys are having apoplexy over the price. But for a favorite female reader in your life, it's oh so good. Feather-light, very purse-able, and interesting leather-feel case that charges the unit. Absolutely great.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Have you tried turning wifi on (and leaving it on), then restarting Noet and waiting for a few hours?
If you don't need library-wide search capability, tagging, note/highlight syncing, guides, lookup, text comparison, etc., etc..., yeah - I'm sure Kindle resources are fine... Kindle devices don't need to index anything.
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Ok, since no turkeys suffered during the last update, I let it sit for hours (wifi on, load Noet, sit for hours). I'll plug it in.
I don't think Noet generally does those things you listed, at least none I ever tried. So, ignoring the loss on the Logos desktop (search, tagging, guides, text comparison, etc), Kindle will be a good choice.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Okie dokie. 4 hours sounds like a few hours. I took 2 screens ... the online library with key word 'grave', and the downloaded one (11 resources).
I think we better close up the thread, with the app not sufficiently robust to deliver a purchased book.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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There's little question that this is a problem. It happens to me with some regularity. Some percent of the time "rebuild index" works. Some percent of the time waiting a day or two works. And some percent of the time I have to call FL because the resource should be available on mobile but hasn't been properly marked as such in their internal systems. Once that is corrected, the resource shows up.
A related frustration is when pre-pub's become available first on the desktop and then some number of days later on mobile. It is far more common for me that I want to read pre-pub's on my iPad than that I want to interact with them in the desktop app. Since these resources are advertised as available for mobile, it seems to me improper that FL releases the resource *and charges me for it* but I can't access it on mobile. This happened most recently with the release of the HB101 mobile ed course. It was close to a week before it was available on my iPad. IMO, FL ought to either: a) not release such resources until they're ready to be available to both desktop and mobile; or b) not charge me until it's available on mobile.
Donnie
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A related frustration is when pre-pub's become available first on the desktop and then some number of days later on mobile. It is far more common for me that I want to read pre-pub's on my iPad than that I want to interact with them in the desktop app. Since these resources are advertised as available for mobile, it seems to me improper that FL releases the resource *and charges me for it* but I can't access it on mobile. This happened most recently with the release of the HB101 mobile ed course. It was close to a week before it was available on my iPad. IMO, FL ought to either: a) not release such resources until they're ready to be available to both desktop and mobile; or b) not charge me until it's available on mobile.
It doesn't help, but the reason for that is that mobile resources are grouped and released weekly. That's different from the desktop, because on the desktop indexing happens locally for just the resources you own, whilst on mobile indexing happens on the Logos server for the entire library of 40,000-50,000 resources. That's too processor intensive to be run multiple times per day (or perhaps even multiple times per week), so mobile resources are queued and added in bulk.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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