New Policy (mine): No Purchase Download, Refund and Replace with Kindle Version

Okie dokie. 4 hours sounds like a few hours.  I took 2 screens ... the online library with key word 'grave', and the downloaded one (11 resources).

I think we better close up the thread, with the app not sufficiently robust to deliver a purchased book.

Hi Denise,

You already want to close the thread? It's taken a lot of back and forth just to get the minimum basic information from you (please see https://community.logos.com/forums/t/118697.aspx for how to post a good bug report). 

I had really hoped you were interested in a solution this time. If your first post had been similar to the following, this thread would probably have only two posts (although, with your latest one there's a likely third post):

1) Denise: "I purchased a resource (https://www.logos.com/product/43293/prophets-and-gravestones-an-imaginative-history-of-montanists-and-other-early-christians) and it doesn't appear in my library. I'm using the Noet app and I've gone online and restarted the app to give it enough time to sync. I'm usually offline for weeks at a time, except when I make a purchase. Screenshots attached - any suggestions?"

2) Kevin: "We're sorry you're seeing this issue. Staying offline for weeks at a time is not recommended as when you finally do go online the app needs to catch up with things that might have changed - notes/highlights, resource updates, etc. It's good practice to go online at least once a week for a few minutes.  Since Noet doesn't support "rebuild index" (which reindexes the library so that all available books appear in the Library panel), please use "Report a Problem" under the Help menu, and then perform a fresh install of the app. Also, make sure you stay online for an hour or two afterwards and then verify if the resource is there. If not please let us know. Also note that purchased resources do not automatically download locally."

And now, here's your reply:

Denise: "I think we better close up the thread, with the app not sufficiently robust to deliver a purchased book."

We love it when customers actually want a solution, and in the past if customers run into a "resource not appearing" issue, they ask us about it and we help them. I can't remember a single instance where we've worked with a customer that had a mobile-enabled resource download issue, and then we left that customer in a position where the resource was still not available on mobile.

On the other hand, there's always a first time. Sadly, it seems you've already decided the app isn't robust because it didn't work for you one time and so you've made a blanket generalization from a specific instance. 

As always, it's up to you if you actually want a solution or if you think this thread is just too much to bother with now. I'm hoping the former.

I don't think Noet generally does those things you listed, at least none I ever tried. So, ignoring the loss on the Logos desktop (search, tagging, guides, text comparison, etc), Kindle will be a good choice.

True, but the Logos and Verbum mobile apps support search, tagging, guides, text comparison, etc. 

There's little question that this is a problem. It happens to me with some regularity. Some percent of the time "rebuild index" works. Some percent of the time waiting a day or two works. And some percent of the time I have to call FL because the resource should be available on mobile but hasn't been properly marked as such in their internal systems. Once that is corrected, the resource shows up.

Donnie,

If you would, please create a new post about these three issues with a bit more detail. Two of them appear server related, but we'd like to learn more and nail these problems down. 

We value hearing from customers who desire a solution and are willing to work with us to help improve our apps.