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"A synchronization error has occurred"
I have been getting this message every time Proclaim tries to sync from my PC since yesterday morning. I've tried restarting the PC. Help About says it is up to daye (3.2.0.0030) Help > Status says All services operational. Is there anything I can check locally to see why it won't sync like a log file? Thanks, Jim
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How do I get my team set up?
How do I get multiple people working on the same Proclaim account? I want to start with one other fellow...I invited him to my 'Presentation Team" If he downloads proclaim and uses the same email will he automatically be part of the same team in Proclaim? We want to play around with Proclaim and see if it works for us and…
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Lyrics Black Boxes
I am trying to create custom Smart Media that puts a black box behind each line of the lyrics individually. I found the option to put a black box behind all of the lyrics on the page, but I would love for there to be a option to put each line behind it's own black box.
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Mid-service continuous loop of a group of service items
Hello, I'd like to have a continuously repeating loop of service items in the middle of the service. Is there any way to do that? Situation: we have a "meet & greet" time of arbitrary length during which I'd like to have a select group of service items show and continuously loop through until we manually move to a service…
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Export
I'm surprised I'm not seeing this discussed, so now I'm starting to feel like maybe I missed something I've started to compose sermons in proclaim using notes attached to the slides. As with everything else, I want to archive them incase I want to do that sermon again or use parts of it. I saw that you can only export the…
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Bug: Colour Picker crashes Proclaim
Proclaim 3.2.0.0008 - MacOS 12.0.1 on a Mac mini (M1, 2020) When I use the colour picker to change the colour of text in a published bible slide moving to the next slide crashes the program. When I drag the dropper to the colour I want, click and the text changes colour. As soon as I click on another slide... I have…
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Proclaim not existing presentaiton
We are having an issue that the presentation, once started, you cannot stop. Once you go on air, for some reason when you hit the ESC key it will not escape the show. You have to go to the top left corner and click on the apple and tell it to force quit so that it will exit the show. Now, when I started the system today,…
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Subscription Is not working
Hello Faithlife proclaim team, the proclaim platform is wonderful and has improved our worship experience however the subscription we have bought for Faithlife on air+pro media is not working. Proclaim keeps on notifying us that our free trial is over even though we already bought the annual subscription. We have already…
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Can't connect SongSelect CCLi account
Been trying to connect SongSelect to Proclaim but it is not working : simply get a blank gray screen after filling in our CCLi login information. Attaching the logs files. Thanks for the help 66623.Proclaim Logs.zip
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SongSelect not connecting
Hi. I have linked our SongSelect account to Proclaim, but getting the error message in the screenshot. Please also find log files attached. thanks 3113.Proclaim Logs.zip Thanks
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Can't Connect SongSelect CCLI
Hi, We're having issues connecting our SongSelect account : we get the popup to fill in username and password, but when clicking the connect button, we only get a grey screen and nothing happens. Have Attached the proclaim logs zip file Tks
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Scaling Text Issue On Confidence Monitor
Seeking advice from those who have successfully implemented chord charts on confidence monitors using Proclaim. I am struggling with the formatting of text/font size. I'm not sure how Proclaim scales the text. For reference, I've attached an image. No matter how much text is available, it only extends approximately 75% of…
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Faithlife Proclaim recording stopped mid message
Every week I record and upload my Wednesday night message. Last night, first and only time this happened, the recording cut off about 25 min in. I have uploaded my Log files. Please help and let me know if there is any way to recover the entire file.
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Unable to import song from Planning Center today, just a blank empty grey dialog box
While doing routine script setup for this weekend, I needed to import a new song from planning center. I did the usual: Add Item -> Import Item -> Planning Center... The result was a large grey dialog with an "X" in the top right, a title "PLANNING CENTER ONLINE" in small font in the top left, and the rest completely blank…
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Sync causing us an issue
Today, our pastor uploaded their PowerPoint very last-minute (after our service had started). When this finally sync'd to the presentation computer, the live output temporarily blanked, panicking our operator. Although I love the "collaboration" features of Proclaim, I really detest the idea that things can change "live"…
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Controlling Proclaim when it's not in the foreground.
We have a Logitech Spotlight remote, and it works great with Proclaim. However, the PC we run Proclaim on also is used for our live stream, and consequently we have to click off of Proclaim from time to time. This presents a problem, as the remote will only advance slides in Proclaim if Proclaim is in the foreground, not…
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Proclaim jumping multiple slides
Merging two related posts: We have observed an apparent bug in Proclaim. First, let me describe the set up we use. * Windows 7 Pro desktop with all updates * Proclaim (latest version) * Jade remote control (as recommended on Proclaim forum) * Proclaim wi-fi remote is disabled What seems to happen is the preacher will go to…
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Deadspot
The latest update has a dead spot to the left of the thumbnail for a service item. My cursor has to be at the very left edge or on the thumbnail or slide title in order to make the slide active or display the right-click menu. Right-clicking in this area displays the right-click menu, but most options except "Undo" are…
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Missing lines on confidence monitor?
I did search this hoping that someone else had an answer but no dice… On Sunday we sang ‘This is My Fathers World,’ with chords attached, and strangely every few slides the second line of lyrics would not display on the confidence monitor. The chords were there and the lyrics displayed on the congregation’s end. Is this a…
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Default Font
Whenever I add a news service item, whether that's a song or a content, or when I add a text box, the default font used is Museo Sans bold. I don't like this font as it's too clunky. Is there a way to change the default font to a different one so that I don't have to change it every time I add a new item? Thanks.
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Default Font
Whenever I add a news service item, whether that's a song or a content, or when I add a text box, the default font used is Museo Sans bold. I don't like this font as it's too clunky. Is there a way to change the default font to a different one so that I don't have to change it every time I add a new item? Thanks.
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cannot link song select to proclaim
see log
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trouble linking song select to Proclaim
Please see log files...
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Connection Cards on Digital Bulletins
I'm testing now, buying soon - but this particular area seems to need some help from the Faithlife team. Unless I am mistaken, all connection card data must be downloaded manually. That's a problem. Connection card data needs to be forwarded to an inbox, as this creates a very tedious extra step that is easy to…
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Bug- Surely the Font Size indicator must be considered a bug?
Thanks for the update this morning - all very useful I'm sure. However, the Font Size indicator is a real pain point for me. Is there a chance that this indicator will ever reflect the actual size of the text or do I wait in vain?
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Benefit to running Proclaim & Logos on the same account?
Hello, I am a user of Proclaim over the last two years. We have it registered in a church email address. I am a church planter (pastor). At the beginning of this year, I began using Logos (free version) for personal study and bought a couple of small modules for it. I am considering buying a base package. Before I make the…
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cannot link song select to proclaim
see log files...
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Proclaim Remote problems on iPads requiring reboot of Proclaim on PC
Hi - I use Proclaim Remote on my iPads extensively to preach as well as advance to different parts of the service. Recently, even though I verify that it is working correctly before the service starts, Proclaim remote begins to give slide change errors (or just refuses to change slides and returns to a previous slide),…
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Bug with NDI audio and web pages
We've configured Proclaim to send an NDI output. It works great – except when Proclaim is playing an audio loop and displaying a webpage. The non-NDI output works just fine. To reproduce: * Configure Proclaim to send an NDI output. * Add a webpage to your Proclaim presentation, from the Add Item menu. * Add audio to your…
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Bug - On Screen Bible - Text not showing
Please will a member of the team have a look at our presentation. "220109 Mike" (Corby St Ninian's) and let me know why the text for the bible readings isn't showing when in preview or online. A workaround before the weekend would be appreciated. Logs have been submitted,
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Linking CCLI/Song Select account to Proclaim
Linking CCLI/Song Select account to Proclaim
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cannot link my account to song select
please help i am unable to link my account to song select
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Digital Signage & Pre/Post Service Loop
We've just set up digital signage - very impressed at it's functionality whilst remaining simple. The slides on the digital signage are the same slides I want to use Pre / Post service (including the clever scheduling). However, I don't think there's a method of doing this? I thought about using the "webpage" option to…
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Bug - Crash on moving between monitors.
Reported to Apple and Logs Submitted ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Proclaim [637] Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim Identifier: com.logos.Proclaim Version: 3.2.0.0014 (312.0.14) Code Type: X86-64 (Translated)…
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Grey Overlay on top of video content?
Greetings everyone, I have a question about something that's happening in Proclaim. Every time I use video content, or a video background, it seems that there's some kind of low opacity grey overlay that is applied on top of it when going live. I would like to stop this from happening, and I can't seem to find anything…
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hi i am having trouble linking my account my account to song select
hi i am having trouble linking my account my account to song select. i have attached my logs
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Proclaim and light board
I am stuck trying to figure out how to assign "a note" to a particular scene on a Obey 70. OR maybe just how to confiugure that section of the lighting settings in proclaim! Can anyone help or point me to a thread discussing this. I have read the instruction from faithlife but when it gets to that section, it seems very…
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Why is my lyric text different sizes? And how to fix it?
When I add a song to my presentation, the text on the slides shows up in different sizes, depending on the length of the line. For example, in the hymn "Glorify His Name" the first three lines on slide one are smaller text because they are longer, but line 4 "Glorify His Name" is HUGE by comparison. How can I fix this to…
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Proclaim crashing before it even opens.
We bought a new Mac for the purposes of running our presentations from it but as I worked on finalizing the Christmas Eve service tonight it crashed and now will not open. It just keeps sending me the same crash report. Here's the first few lines of the report. ------------------------------------- Translated Report (Full…
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SongSelect
Trying to link SongSelect-we have CCLI and use the free SS service that is included. When I try to enter the info, I get "your account is valid but is not associated with an organization or your organization does not have access to SongSelect." Do we need to have the paid version? My organization is clearly listed on my…
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Proclaiming quitting During Presentation
For the past several weeks, Proclaim has been quitting in the middle of the presentation. When the video technician changes to the new slide while on air, the show cancels. The program itself does not close, but it goes back to the edit screen. As you can imagine that is very, very distracting; both to me and the…
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chords displayed on confidence monitor
I have seen some older posts about this feature and a video (from 2020) on Faithlife's youtube channel showing the use of this feature. However when I go to use it myself using brackets in my lyrics it does not work. I am running Proclaim 3.2 - is there a setting that I am missing somewhere? Or is this feature not…
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Web Page link as background item
Would be really useful if you need to add lyrics as a foreground item or want to add a written commentary.
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Using Image from Slides (Content) tab automatically in virtual screens tab
Is there a way to apply a template that formats both the Main Content tab and Recording/Alternate tab at the same time? Or to set a background template to use the foreground image from the Content tab automatically? We are wanting full screen slides output to our main projector and then using upper left corner slides over…
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Make video foreground?
So, when I output just the "foreground slides" to my venue's projector, the projector will now not get any videos, because I'm assuming the videos are set as "background" The reason I set the projector output to only display "foreground" is because I use the "background" layer for my overlays, graphics, and logos, which I…
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Bug Text refuses to move to the left.
Why, when I try to move this text against the left margin by deleting the (supposed) tab... ... is this the result? Please not that the 'Text Alignment' tool has no effect so I attempted to move it line by line.
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Windows 11 crashing with sermon builder slides
After sending my sermon slides to Proclaim, it crashes the program upon loading those slides. The presentation works fine in Windows 10. Any ideas?
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Proclaim Frustrations
General feedback is just to slow. When I load a file it takes a long time to complete. I have very fast DSL and its not my service provider. What is really needed is a way to create a song bank of songs (custom) that can be used in your sunday presentation and recalled for different sundays. The approach i am using now is…
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Audio tracks
Can someone tell me where to go to find all the "audio tracks" we have uploaded to Proclaim. I need to download one of them. Thanks.
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Help! Our CCLI isn't linking, and its not time or login information
Our Advanced CCLI License is not linking to proclaim. It is not the time, it is not CCLI Login, therefore Cause #4 is a proclaim problem and asks me to post our logs here for review. HELP! 7230.Proclaim Logs JUMC.zip