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video won't play
hullo. suddenly, my video won't play. but.. when I play the video in "windows media player" then go back and try again in proclaim, it plays. but when i try to play it again, it won't, until I open up and play the video in windows media player again. all graphics drivers, windows drivers, and proclaim are up to date.…
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Slow Transitions while Using Record Feature
Good morning! I'm having a little bit of a problem when recording live. When I use the preview, transitions act like they should being almost instantaneous. However, if I am On Air recording the sermon, it takes 2-3 seconds before the slides will change. This doesn't usually affect the songs or other slides, just when we…
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Persistent video playback issue after editing
Hi, We started using Proclaim recently and have had one recurring issue which I have been observing and can now confidently replicate. It involves the playback of video files where a still image (the first frame) is shown and the video fails to play. This also affects video backgrounds in song items. The trigger for this…
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Wireless Display
Hello All, While i use proclaim and i go on air i am connected to a wireless display and it outputs what i have in the schedule but i am not amble to see it in the proclaim preview any thoughts?
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Audio Processing Frozen
I am trying to publish the service today and everything is good until processing audio. Proclaim sits and thinks but nothing happens.
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Control From Pulpit With Notebook Computer?
I would like to do two things from my computer at the pulpit. Let me set the stage: Pulpit is about 75 feet from controlling computer in A/V Tech Room A/V Tech Room is in balcony My notebook computer is running Windows 10 Proclaim runs on a Windows 10 desktop in the A/V Tech Room. It is direct Ethernet wire connected to…
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Update IP remote address
How do I update the computers IP address in the proclaim remote app settings?
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Proclaim crash whilst editing
I was renaming a slide, and whilst doing so dragged and dropped that slide to create a copy. Upon restarting Proclaim, the slide had copied successfully. System.OutOfMemoryException: Insufficient memory to continue the execution of the program 7674.Proclaim.log
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Exporting Song Lyrics from "My Songs" in Proclaim....
Folk, I figure this might be of use to someone else in the future, so I'm posting it here for posterity. I had the need to export all of my song lyrics (including my customized lyric ordering) from the "My Songs" portion of Proclaim, but the application doesn't seem to have that function. I reached out to customer support…
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Adding a New Slide
Where is a training video or what is the best way to add a new slide, but on the new slide if I want to add points: 1. Information typed here 2. Information typed here But I only want those point to appear one at a time as I advance with the right arrow button on the keyboard or with a wireless presenter remote? I hope…
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How do I export to Proclaim under a different email?
I have my LOGOS account that I've been using for several years now. The church has its own license for Proclaim, under a different email. I want to use the Sermon Editor and export to Proclaim to use for their account. How do I do that?
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Audio files
We are having trouble with audio files attached to song lyrics. Settings seem to be correct, song plays through to end, but occasionally as we move through the order of service the audio file will randomly start up again even though there is no link on later slides. Can anyone help us identify why this might be happening?
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Superscript Verse Numbers
For some reason the verse numbers in the NASB are now small superscript. I have an older congregation and those numbers are too small. How do I switch it back to normal. Is there a default setting so I don't have to change it for every slide? Thanks!
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Newly created slide rendering (Each verse as its own service item?)
Not sure how to even articulate this question, but here goes. When creating Bible verse slides, is there a way to create a separate service item (on the left, in the tree) for each verse automatically? Or to convert a single service item (with an entire passage in it) to individual service items where each service item is…
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Clear formatting and / or copy formatting
This is how my slides normally look. However, sometimes when I copy sermon material from a notes document, the text gets all messed up on the slide (like below), and I can't seem to clean it up. Is there not a quick way to clear formatting so the text looks like all the other slides?
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No change revisions to undo users changes?
We have around 5 people who work on our church's presentation software for the week. However, I'm not seeing a spot to undo changes or mistakes that might be made. This is a huge issue if this doesn't actually exist. If it doesn't, is it being planned to be added? We are currently trying it for a month with the paid…
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My Songs
Is there a way to access a list of my songs other than opening a song slide and beginning to type the name of the song? We have so many songs saved, some incorrectly, so I need to clean up the list. Thanks, Gerald Greenlee
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Possible Bug (but more of an annoyance) - Transition Time for Dissolve Doesn't "Stick"
I have noticed a peculiar thing the last few weeks. We use the latest update available. I'm just now getting around to reporting it, if it is in fact a bug. We are a cross-platform church. I use a MacBook Pro to do all the design work for our presentations at church and then we use a Windows machine to actually present in…
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Thanks for the video controls
Easily allows videos to be used that might have leading or trailing unwanted data. Also allows the countdown video to be started at any point. Thanks
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Issue when trying to find a sermon recording in Proclaim.
Back in the beginning of May we hosted a women's conference at our church both on Friday night and Saturday all day. The Saturday portion I was able to come back to and download the raw audio but when trying to download the Friday night session recording the error "unable to retrieve audio, was the audio recorded on this…
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Proclaim version 2.2 release notes
Proclaim version 2.2.0.0004 Monday, March 13, 2017 * New feature: added support for user uploaded fonts. * Performance improvements for rendering slides in edit view. * Moved church calendar popup to separate link. * Moved presentation date given into Order of Service. * Added warning if presentation date given is in the…
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Question: Removing Media from Library
If I remove media from my library, will it remove that media from my presentations, too?
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Remote app data accumulation
I recently ran out of storage space on my iPad and while troubleshooting I noticed that the Proclaim App was taking up 1.2G of storage. I couldn't find a way to clear the data other than deleting the app and reinstalling. Can this data be cleared each time the app is closed?
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Church Bulletins - We need your feedback!
I'm excited to announce the new "Bulletins" tab on Faithlife church groups. This video by Wyatt explains it pretty well. The feature is available to any church group, but right now groups with affiliated Proclaim groups will find it most the most useful, since presentations with signals can be imported into bulletins.…
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ON AIR Questions
I have created a new presentation with Song items and Bible Verse items. 1. How can I jump between song items and/or bible items while "on air"? I realised entering the Slide Number (on number pad) only works within an item (e.g. Song Item) and not across items. 2. How can I preview the next item while on air?
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Videos not playing, slide transitons very delayed.
In our services this morning we had an odd problem, we could get no videos to play at all and when we tried to transition between slides, there was a tremendous delay lag (About 1 - 2 seconds after the arrow was pressed) Also, when it would transition, it wouldn't show any kind of transition effect (in this case, fade) I…
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Graceway Media
Friends, I followed the directions to remove and relink my Graceway Media account, however nothing shows up in the "owned" tab when I select Graceway Media. Help?
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Help with importing songs
I have a database of about 1,000 songs I'd like to import into Proclaim. I currently have most of them in an SQLite database and am happy to write a script to create an import file. I know there's an import facility, but I don't know the input spec to be able to create an import file. In an ideal world, I'd want to import…
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Value of Partner Media @ $49.99/month?
Folk, How are ya'll evaluating the value of the Partner Media option with Proclaim? Due to recent issues with the graceway imports, I've taken another look at the media available via the partner program, and I'm having a hard time seeing the value. I'd like another opinion to see if I'm just missing something. Our church…
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Started proclaim up this morning and warned me about graceway media account.....
That I needed to link the account. I don't think I had one. then went into my presentation, and some of my slides are "locked". I chose to purchase the ones listed, instead of the exorbitant membership prices they have online. I followed the process in proclaim, but some of the slides are still locked. o I tried calling,…
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Multiple Verse Slides
Whenever I do a slide in the Sermon Editor by adding verses, it creates multiple slides if it is a long passage. And creates multiple slides in the sermon editor, but for some reason only send one slide with the whole verse on one slide. Now, if it is along verse then it makes the text too small to read. I need it to send…
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Still having Sync problems
My administrative assistant has had a frustrating morning with Proclaim. I've checked the FL network, and the page says everything is running fine. She can't sync and has lost quite a bit of work. Is this our problem or something related to FLs infrastructure? She was working from 10ish to noon EDT on Sunday's service.…
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Want to use the whole series, but the series doesn't have a Song template.
We'd like to use the April 2017 series 'Cultivate'. It's very nice and all that, but it lacks a song background. Sure, I can copy the lyrics from a Song template and then paste it on the 'content' template, but that's too much work. We'd simply like to "Apply to current item". So, I'm not asking that you make a Song…
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Multiple Output
Can I have 2 separate outputs (slides for congregation and confidence monitor for platform) while still keeping the program running on the laptop?
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Fitting the Screen
Hey! So, we're pretty novice at projectors, screen sizes and such. But, or maybe so, we need help. We have a pretty unique - and need a very precise - projector image to screen size. Long story short, we covered a window in our church, making it a screen - and it's tricky because the windows shape is a triangle shape, and…
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Proclaim app - Video error message
Hi, I have been experiencing an error message when I click on the remote app to play a video (screenshot below). The slide advances to the video, the video starts playing on the projectors, and then I get this error message on my Nexus 7: "Slide Change Error - The remote could not confirm that the requested slide change…
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Resources in different languages
Hi, we are really thinking in start to use proclaim as our church presentation software and move from Propresenter. Mi only question will be if anyone can tell me how much content i can have in Spanish language. Not talking about change software use interface thank you
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Video problems during service
I have been having a recent problem with playback of videos. Good Friday was the worst as I had 7 short videos to show during the service. The video is stalling and stuttering. I control it with an ipad. Even the person back at the main computer cant get it to work. HOWEVER, before the service and after the service it…
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PRO Claim
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Unable to Upload PowerPoint from Mac
I am unable to upload a PowerPoint file into Proclaim from my Mac. I have two and I have the same response on both. "An unexpected error occurred while importing the specified document." I have included the log file from one of my Macs for you to see. I get the error when pointing to a file on my NAS (Network Attached…
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Starting Proclaim without a network connection
We have identified an issue which causes Proclaim version 2.2.0.0051 to crash at startup when the machine doesn't have a valid network connection. We shipped a fix for this issue this morning that will cause Proclaim not to crash without a network connection (it may take slightly longer to load at startup, however). If you…
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Program goes to screen saver mode too soon
For now we don't put bible verses in the presentation so it's about 40 minutes between one song to the last song. During this time someone has to touch the mouse pad every couple of minutes or a blue screen will show up on the wall. Once that happens we can touch the mouse pad and it will put the presentation back up. Is…
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Proclaim remote iPad App no longer shows Item Titles
Previously, the Proclaim iPad remote app used to show the title of items in the playlist above the preview of items at the bottom of the screen. Song names, prayer titles - everything. Now only the name of the segments appear - "Pre-service Loop", "Warm-up" "Service", "Post-service loop". This is really frustrating when…
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Proclaim 2.2.0.0049 Sync Problems
The latest release of Proclaim feels like a step backwards for me. Its slower (enough so that I notice it) and struggles to sync. In the process of duplicating last Sunday's service and deleteing, it failed twice to sync (just stuck on the final syncing screen) and had to be force terminated with much of the work not…
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Partial Outage
We are experiencing issues with our content delivery network and are actively working to resolve the issue. The most up to date status is reported here http://status.faithlife.com/
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What do you call the person who operates Proclaim?
What title/description do you use for the person who runs Proclaim (or PowerPoint, or any other similar software)? "That person who runs the computer" doesn't quite make the cut. Any ideas?
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Double Slides
When you are writing your sermon in the Sermon Editor and you paste in a quote from a resource and the quote is long enough to where the sermon editor creates two slides, how do you send both to proclaim? I am experiencing that it will only send one slide to proclaim or that it send it all on one slide and it so much that…
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Keep screen on Proclaim app android
In the Bible app settings, there is an option to keep the screen on. Would you please add this to the proclaim app? Every week the screen times out, and on my device the longest setting is 10 minutes which does not last through the time of getting and countdown. Thank you for considering
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online video
So, occasionally we use videos during the sermon at different points, or pre-sermon attention grabber. I was wondering if there was a way to include it in the uploaded version of the recording. currently i just get the first frame of the video and the audio and am forced to upload the videos to our website or youtube and…
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Content Slide self-duplicated
I started with a content slide that had the normal text field plus one custom text field. I added two custom text fields when I suddenly realized the content slide had split in two, like a song slide. The two slides were identical except the normal text field was missing from slide 2. I could not delete either slide…