Announcement: Logos Now to continue at same price (with new name)
Comments
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Bootjack said:
Thanks for the explanation. I'm not sure how much the Coupon is worth towards Logos 8, so that means a call to Home Office. As you say, it can be a tough(er) call but it's up to me to see what I actually need and do not.
I’m confused; I was under the impression you had already used the coupon to buy the Logos 7 full feature set. I’m probably mixing you up with someone else.
It’s doubtful that Customer Service/Sales would tell you how much the Logos 8 full feature set would cost, even if they knew. Plus dynamic pricing muddies the waters.
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Danwdoo, a call to Home Office is certainly the only way to clear this up. Yasmin, you are correct, I did use "a" Coupon to buy Logos 7 Full Feature Set.
But I also got a notice saying if I was not happy remaining with FLC, then I could call Home Office before the end of this month and they would provide a coupon code toward the purchase of a base package, feature set, or library.
Now whether that Coupon can be used towards Logos 8 is still up in the air and I won't know for sure till I decide to give them a call. And I agree, they're not going to inform me as to how much Logos 8 will cost, one reason being, they in all likelihood don't know themselves.
MSI Katana GF76 Intel Core i7-12700H, RTX3060, 16GB RAM, 1TB SSD, Windows 11 Home
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Bootjack said:
Danwdoo, a call to Home Office is certainly the only way to clear this up. Yasmin, you are correct, I did use "a" Coupon to buy Logos 7 Full Feature Set.
But I also got a notice saying if I was not happy remaining with FLC, then I could call Home Office before the end of this month and they would provide a coupon code toward the purchase of a base package, feature set, or library.
Now whether that Coupon can be used towards Logos 8 is still up in the air and I won't know for sure till I decide to give them a call. And I agree, they're not going to inform me as to how much Logos 8 will cost, one reason being, they in all likelihood don't know themselves.
If you already used your coupon (whether $100 or $200) I doubt you'll be getting another one. Remember, Faithlife cancelled the coupons though some people (like yourself) had already used them before Bob's announcement Faithlife was creating a special plan for Logos Now subscribers. What their latest email is basically saying is if you do not like the plan they created, they will (re)issue the coupon to you. Of course, I take this to mean they will reissue it to those of us who had not used it yet.
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And you could very well be correct. The notice I got though, was unlike the first one. That gave me a Code to use.
This is different in that it is saying if I do not like FLC, I can use this for the purchase of the base package, feature set etc.
But as said, I could be misinterpreting this altogether. What you say makes sense Yasmin.
MSI Katana GF76 Intel Core i7-12700H, RTX3060, 16GB RAM, 1TB SSD, Windows 11 Home
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Ok, I just called Home Office and they told me to delete that latest email. Apparently, it was in essence the same as I received before but in very different words. Here's what it said,
"As you probably heard, we recently announced some changes to the way we’re migrating Logos Now customers to the new subscription Faithlife Connect.
We wanted to let you know that we migrated your Logos Now subscription to Faithlife Connect Essentials (No Library). We created this new level of Faithlife Connect with Logos Now customers in mind. It includes all the Logos features, plus the additional Faithlife Connect benefits, all at the Logos Now annual rate ($99.99/yr).
No action is required on your part.
If after experiencing Faithlife Connect you decide it’s not for you, give us a call before March 31 and we’ll provide a coupon code toward the purchase of a base package, feature set, or library.
To view the current status of your subscription, visit this page. And you can get started with your Faithlife Connect benefits immediately." (End Quote)Now that I've passed myself as a total fool, I think I'll crawl under the nearest coffee table and tell myself I'm normal.
MSI Katana GF76 Intel Core i7-12700H, RTX3060, 16GB RAM, 1TB SSD, Windows 11 Home
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Confusion needed clearing up, Bootjack, and you went to the source and got it cleared up. That is wisdom in my opinion. Come out from under the coffee table and enjoy a good book. [:)]
Pastor, Cornerstone Baptist Church, Clinton, SC
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I could always say "I didn't post what I just posted" but that obviously won't work. And the first book I grabbed was a colouring book, so I think I'll just take a leisurely stroll down memory lane instead! :-}
MSI Katana GF76 Intel Core i7-12700H, RTX3060, 16GB RAM, 1TB SSD, Windows 11 Home
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Thank you very much, Bob. My faith is restored, and my pocket is relieved! I accept your apology. We all "miss it" sometimes.
G. Eagle
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Have any previous Logos Now users gotten an email yet about the grandfathered in price?
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Tim Nargi said:
Have any previous Logos Now users gotten an email yet about the grandfathered in price?
Tim, I received an email to that effect on March 8.
Pastor, Cornerstone Baptist Church, Clinton, SC
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Meaning you had canceled before the new Faithlife Connect tiers rolled out?
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Tim Nargi said:
Meaning you had canceled before the new Faithlife Connect tiers rolled out?
I had not canceled but I had stopped auto-renew because I was unsure if I wanted to continue Logos Now when my subscription was set to expire this coming August.
Pastor, Cornerstone Baptist Church, Clinton, SC
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I haven't. Because of that, I sent an email to CS confirming I wanted to have that happen and asked them to set me back up again. They replied that it could/would happen but that it might be a while yet.Tim Nargi said:Have any previous Logos Now users gotten an email yet about the grandfathered in price?
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Mine all got filtered to my junk mail folder. Did you check there?
Pastor, Mt. Leonard Baptist Church, SBC
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Didn’t see in there.
So so you had canceled and got an email regarding getting back in at the grandfathered price? I’ve emailed CS last week and they said in a few weeks I might get an email. I don’t want to be a pest but I don’t want to miss out on this either.
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Tim Nargi said:
Didn’t see in there.
So so you had canceled and got an email regarding getting back in at the grandfathered price? I’ve emailed CS last week and they said in a few weeks I might get an email. I don’t want to be a pest but I don’t want to miss out on this either.
You won’t miss out. Is your subscription active? Regardless, if I recall correctly Bob said above that those who had cancelled would be given an opportunity to resubscribe at the grandfathered Logos Now subscription rate.
The one thing that makes the Connect Essentials worth it to me is access to a Mobile Ed course each 180 days.
Pastor, Cornerstone Baptist Church, Clinton, SC
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No it’s not active.
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Has the new subscription been activated or emails sent for previous LN users?
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Yes I received an email to subscribe at the grandfathered rate.
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Bob Pritchett said:
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
The "offer" I had received was that I was being given a $100 coupon and my Logos Now subscription was being transitioned to Faithlife Connect and would be extended to 11/12/18. Per Bob's post, I contacted customer service to tell them I was happy with that offer and wished "to keep the coupon code and the Faithlife Connect Starter subscription." The customer service rep told me I could have the coupon code OR the subscription, but not both. She then emailed me Bob's post. After reading it (again) and verifying that Bob said we could keep both (he used the word "and"), I called customer service a second time. This time I was told I could keep the $100 code and have the subscription put back in place, but that the subscription would expire 4/10/18. Not only would she not honor the "offer" (to use Bob's word) of the subscription ending 11/12/18, but it looks like my subscription was actually shortened. I had originally subscribed to Logos Now on 5/30/17, and an expiration date of 4/10/18 is less than a year. Since I have already called customer service twice tonight, I figured I would post here and just see how my experience compares to anyone else's.
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Matthew,
I am very sorry you had to call a couple times today to get this done. I reviewed your account and see the $100 coupon has been added and your Faithlife Connect Starter has a renewal date of 4/10/19. I apologize, I think this was still being updated on your account with your expiration date. Let me know if i can help with anything else.
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Don said:
I think this was still being updated on your account with your expiration date.
Don,
Thanks for your response. What is the final date you are saying I should expect to see? Bob's post indicated I would be able to keep the offer I received, and that offer included a date of 11/12/18.
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I still haven't received my email yet. Guess I'll give it another day or two before checking in again with Customer Service.
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Rick Ausdahl said:
I still haven't received my email yet. Guess I'll give it another day or two before checking in again with Customer Service.
Rick, very sorry you did not receive our emails about this. We will follow up with you offline with this information.
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Matthew said:Don said:
I think this was still being updated on your account with your expiration date.
Don,
Thanks for your response. What is the final date you are saying I should expect to see? Bob's post indicated I would be able to keep the offer I received, and that offer included a date of 11/12/18.
Matthew, I have sent you an offline message with some additional information.
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For anyone who read my previous post from yesterday, I just want to follow up and publicly state that not only has Faithlife resolved the situation to my satisfaction, but that in addressing it they have gone above and beyond. My faith in them has been restored and I look forward to continuing to do business with them.
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I think I would like to have a comparison of the different options. quite honestly, i am confused now.
i know my Now subscription has not changed but i would like to see what it has compared to the new options. I might be willing to change.
Robert
Missionary in Bolivia
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iMac - Macbook Air - iPad - L7 Baptist Portfolio - Logos Now
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I'm confused to what shall I do. I was a Logos Cloud/Now user. I stopped auto-renewal because I was not sure what to expect in the new offering.
Is there a way to get the grandfathered discount? If so, how do I get it. Shall I start a new subscription and then a discount will be applied? Help.
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I would contact customer services and see what they can do to help
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I'm feeling frustrated with the lack of a clear message. I called a sales rep on 6/7 after reading this long forum discussion about all the changes, thinking that I had to make a decision by July 9th, when my Logos Now subscription was up, and that I had I missed every opportunity to make a decision, get the coupon, etc. The sales rep told me that I actually had until sometime in November and that I had a $200 coupon to put towards whatever I decide. So feeling that there was no rush, I've been mulling it over, and in the last week considering which course to order as part of my subscription. Then yesterday (7/9), I was charged $99.99 to renew Faithlife Connect Essentials (no library). So I called today to find out the story. The sales rep said he couldn't help, and so transferred me to customer service. After a long narration of what all had happened since February, I was told that what the rep told me on 6/7 had been RESCINDED. And there was nothing he could do. He transferred me to the original sales rep from 6/7. I had to leave a voicemail, and I sent an email to him too.
Did the extension to November really get rescinded and I was told wrong? Will I not be able to use the $200 gift to purchase Logos 7 if I choose? And if that is what I choose, do I loose my chance to get a course for 6 months because my first year subscription lapsed yesterday?
I'm feeling kinda bummed out.
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