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Customer Service phone line is busy - getting an error adding a team member
I'm on when I try to add a team member to our Presentation Group I keep getting this message
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Proclaim - video playback performance over NDI?
Hello, I'm experiencing some slight performance issues - exclusively when playing back videos - over NDI from Proclaim to OBS. Slides, announcements, anything static is working fine. When playing a video, the NDI input into OBS gets a bit choppy. The playback both in Proclaim itself, and on the projector output, is…
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youtube
Is there a way to play a youtube video in Proclaim? This will probably be a go/no-go issue as far as purchasing this software. Thanks....scott
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Creating a slide with a portrait video and a specified background colour
Hi - we use transparent backgrounds to manage video overlays from Proclaim (we specify green to replace transparent on our vide output & key from that in the video switcher). Sometimes we have to show portrait videos which seem to mandate a transparent background if used on a media slide. If we insert such a video onto a…
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Ability to Underline Text?
Is it just me or is the ability to underline text in a content slide not available? I could really use this feature, and if it isn't there, I wonder why not? We have been using Proclaim to create our entire service content and our pastor likes certain text to be underlined to match the outline in our printed program.
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Editing Multiple Slides
I just noticed recently (maybe the past two weeks or so) that if I select multiple slides to edit and begin editing, the changes don't take place on the other slides. For example, if I select all the Bible passages and change the size of the text, it only affects the current slide, not all the other Bible passages even…
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Subscription price increase
The 25% increase in annual subscription was unexpected. Jim
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Synchronisation Error - help please
Hi My Proclaim on my Mac (OS 14.4.1) is no longer syncing. I updated to the latest OS version 2 days ago and since then it hasn't worked. I don't know if this is linked. I have uninstalled and reinstalled Proclaim as well as checked I have got the latest version but it is still not working. Can you help? Thanks Emma
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Digital Signage - Default to Unmuted?
Hello! I'm experimenting with adding video w/audio into Digital Signage, which is displayed via Raspberry Pi 5 on a HDMI TV. The video plays back just fine, and I wasn't getting any audio until I found a mute button on the display. Clicking on that unmutes the audio and I can hear the audio for the video just fine. Yahoo!…
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Digital Signage Video Playback - can it be unmuted by default?
Update: Okay, it finally started to load. Not sure why it wasn't loading just now. However, I realise that the audio from the video is muted by default. Is there anyway to make it unmute by default? ----- Hi I am trying to set up a digital signage. My set up will be a raspberry pi and the signage will be displayed via the…
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Been using Sermon Builder and Proclaim for 2 years
This is the first time I received this message. I hope it is a temporary issue!!
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Afterimages of Previous Slide
This just started happening for me yesterday (link to video). I move from one slide to the next, and there is an afterimage of the previous slide that slowly fades out. This is particularly noticeable with white background slides such as hymn projection, but it's there to one degree or another all the time. It is only on…
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Been using Sermon Builder and Proclaim for 2 years
This is the first time I received this message. I hope it is a temporary issue!!
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Multiple font colors on confidence monitor
Up until recently when there were multiple font colors on the main screen, the confidence monitor would use both white and yellow fonts. We use this a lot for responsive liturgies. Recently the confidence monitor started using white text for everything. Is there a setting we are missing to have 2 colors on the confidence…
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Move Text Box to the front (or push to the back)
I can't believe that I haven't had to do this before! But I can't find how to get my 'Canceled' text box to sit in front of the existing box. Help before 08:00 on Easter Sunday would be appreciated.. ;-)
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Adding music
I know you can add music to the pre- and post-service loops. Is there anyway to sort those song media into categories or folders to make songs easier to find?
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Proclaim Remote APP 4.0 on Kindle Fire
JT will probably say "see, I told you spend more for an iPad and you won't replace devices as often" but here's my dilemma. Bought my first Fire Tablet (7th Gen) on a Black Friday special and Amazon decided not to upgrade to newer OS. [NOT a Logos/Faithlife issue] Updated to "Blue" (9th Gen) which the Amazon App store…
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Windows 10: Proclaim crashes when I go "On Air"
Yesterday Proclaim started crashing whenever I would attempt to go on air. To reproduce I've: 1. Started proclaim 2. Loaded presentation 3. Selected "On Air" I'm running Windows 10 version 1803 and Proclaim version 2.11(2.11.0.0016) I've attached both my Windows and Proclaim logs.
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NDI and Proclaim
Hi there, I have used a NDI source in OBS to show up the lower thirds display I have created on Proclaim. Despite having a theme with the lower thirds selected and a blank slide on the first slide, it still comes up with the lower third theme over on OBS. Is there a way to clear the theme just for the first slide? If so…
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Download Previously Uploaded Audio Files
Is there a way to download audio files that have been uploaded to proclaim? We have an audio file that has been removed from our computer but it is still in proclaim and I would like to be able to download it but can't seem to figure out how.
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BUG Mark Chapter 1 v 4-5 in Onscreen Bible.
NIV 2011 (with English Spelling) On screen bible starts well showing verses Mark 1:1-3 correctly but on the next slide instead of showing verses 4-5 (see ribbon at the bottom) it shows verse 45. This caused much confusion at last evenings Bible Study until we worked out that Proclaim had different ideas about the order of…
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Problem with Faithlife and Proclaim
I can't seem to access the faithlife website. I get a 500: Internal Server Error. When I try to use Proclaim it doesn't sync properly. And I can't load any online media or content at all. I tried visiting the twitter to send them a tweet and I was greeted with this:
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Display video source on confidence monitor
How do I display a video source on the confidence monitor like it is displayed on the main screens?
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Proclaim doesn't translate bible references
Hello. We use the Norwegian translation of the bible. I would like to be able to use the function "Show reference on every slide", but the reference will only show up in English. Is there a way to make the reference show up in any other languages? As a work around, i use a basic text box where i have to type it in…
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music playback becomes garbled
For the past two weeks I've started noticing in our pre-service and post-service loop that sometimes the mp3 audio playback can start to get grainy or seriously garbled. I can't identify the root cause, but it clears up sometimes on its own or when i skip to the next song. I can play these songs in iTunes without incident,…
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Applying Smart Media breaks text alignment
I have a Smart Media element set up for content. For the Main content, text is horizontally center-aligned. However, for Bible, all elements are left-aligned. Vertical alignment is middle for Main and the Bible text, bottom for Bible reference and version. If I create a new Content item from this Smart Media and enter…
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Confidence monitor question
During the pre-service loop is it possible to have the confidence monitor show just a countdown timer on a background color other than black without the pre-service slides showing on it?
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Mac Mini M2 with three displays
Our church is looking to purchase a new Mac Mini M2 to use with Proclaim. Our general requirements include: * One operator display (1080p) * One confidence monitor (1080p) * One main (projector) display (1080p) * Two NDI outputs for use in our livestream. I want to make sure that we choose the correct model, as I have…
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Playing Audio on Service Item
I'm having issues with playing an audio track on a single service item. When the audio track finishes it starts playing again. This catches the operator out every time. The context is for congregational singing. I would like the track to play once per item unless we leave the item and come back to it. How do I solve this…
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Bug or "Feature"? - triggering audio attached to content slides only by side list?
I was asked to set up a talent show set of slides with a few mp3 songs attached to a couple of slides for kids to dance to (very cute). I tested it with the iPad prior to the event and it worked as expected, but when we went live, it would continue to play previous songs, even after the slides were changed. I finally went…
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Customise song default font size
Hi, could the option please be added to customise default font size for songs. Our screen is relatively large, and so 94pt is far too big and means we have to scale every song, individually, every week. If time runs out to do that then font size can end up varying based on max line length, which looks poor. 70pt is much…
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Are there any Proclaim experts in Northern Ireland?
Hello, I wonder if there are any Proclaim experts in Northern Ireland. We use the Proclaim software and I want to use it more natively and would love to spend some time with someone who knows what they are doing, particularly designing slides, smart media etc. Anyone out there? I am in South Down but am happy to travel.…
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Lauch presentation startup, plus template file type
Please can the Proclaim team take another look at the startup screen and consider introducing template file types. At our church we duplicate a template service file as part of our setup process, however the new 'Open presentation' popup window has created a lot of confusion. Frequently the template is opened instead of…
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Proclaim importing video upside-down
Last Sunday I imported a video, then when I browsed the media to insert it into the service schedule, the video was upside-down! How do I fix this, please?
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Editable text box on all slides
I need to find a way of producing announcement slides that all have a text box that contains text that can be edited just before the service begins. This text box will be at the bottom of of the announcements slides, but which can be edited once about 10 mins before the service. The edit will then populate the text box on…
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Livestream Set Up Help - Roland Switcher etc
Hi - I'm currently trialling Proclaim and would like to subscribe bit I need to check that it will work with our church AV set up before finally committing. I have been trying to get some advice from Logos but it hasn't quite hit the mark so hoping someone on the forum can help, Our current church set up is that we have…
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weird issue on most of my videos
You can see in the video in the link that when I start my countdown for instance, it blinks the frame where its at 4:49 in the countdown, but then starts normal....this is happening to me on tons of videos, on all my computers I have tried. https://youtu.be/txfFdFUQSyU
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Soundfaith Volume
Our big challenge with Soundfaith is that, although the volume from our sermon works fine in OBS, there is not enough gain control in Proclaim. All of our uploaded sermons are annoyingly quiet. Example It would be really nice if Proclaim would automatically normalize the volume of uploaded sermons or provided some easy way…
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Flicker Problems
I am having flickering issues with transitions into and out of motion graphics in Proclaim. It seems that these issues are not present when transitioning between still images. Tech support has attempted to help, but to no avail. I am in the "April 11 Blank Presentation" and the issues are worse between the Mother's Day and…
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Different email addresses for Logos and Proclaim a problem?
I've just moved to a new church. I have been given a church email address but I have a long standing Logos account on a personal email address. Do I need proclaim and Logos on the same email address?
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Danish CLV Referencing Problem
Hello We are a church located in Denmark and with Proclaim we use the Danish CLV Translation of the Bible. There is a problem with displaying references on the On-Screen Bible that usually appear on the bottom right corner of the screen. With the Danish translation it remains empty. See attached picture. Can this be…
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Proclaim v 4.1 is live
Proclaim Version 4.1 4.1.0.0008 Wednesday, January 17, 2024 New Features Allow transitions styles and times to differ per virtual screen. Allow changing time on lyric scrolling animation. Simplify options for adding media to a presentation. Add support for the next verse button to On Screen Bible items. Enable plus and…
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Names of Bible books in the Czech Bibles need correction
We just started to use Proclaim to see if that would work for us in our Czech environment. I noticed however that Bible book names are incorrectly displayed and there is no way to correct that on our side (as far as I know). For example: Gospel of John is displayed as "Janův" and it should be "Jan" or "Janovo evangelium".…
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Searching by Hymn Number
Hi all We have been using Proclaim since the beginning but somehow I have never posted here. lol Well, now there is reason to. We just got new song books, and those came with digital XML files that I converted to text and uploaded to a new group (to differentiate it from our existing songs.) So far, all good. I got 655…
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Bug Spurious Duplication of Presentations
Once again this morning I opened my Morning Prayer presentation '366 January 2024' and was faced with the information that my presentation had been successfully duplicated. This seems to be happening randomly but with increasing frequency. Logs were submitted between 08:00 and 08:30 GMT this morning due to the program…
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BIBLE TRIVIA (PLAY ALONG)
Please give us an option to turn off the "PLAY ALONG" as we want to use it, but it will cause more confusion than help. We want people to do it in the minds and not fiddle with their phones, or ask questions about if they have an issue.
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Proclaim Signal link not working for Calendar events
I am having issue with calendar events in Proclaim. I added the signal information into Proclaim and it sends it to Logos, on my phone (iPhone), but when I click it disappears and will not open. All other links work, scriptures, weblinks, etc.. I am new to Proclaim, so I may be doing something incorrect. Any help would be…
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using lower thirds in OBS from a second computer
How do I display lower thirds in OBS from a second computer using NDI?
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NDI output on Mac is very laggy and drops lots of frames
The NDI output from Proclaim on our Mac is very laggy, dropping frames and really unusable. The lag seems to be variable as well which doesn’t help our operators when they are trying to time the lower thirds that go out with our livestream. We’re transmitting low bandwidth NDI at 30Hz, higher band or 60Hz is even worse. If…
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Lyric Scrolling and Bible version in Smart Media
1. Would be nice for the lyric scrolling to not put lyrics on the title slide of a song. 2. When editing the Bible smart media template, I would like to be able to remove the "Version" smart content field, but it will not allow me to do it.