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Program will not Sync
Ever since signing in with our new MacBook Pro, our iMac no longer will sync with our account. Every time I try, it gives me the message, "An error occured during synchronization, click to try again." I have tried several times. I have closed the program and reopened it, restarted the computer, check the internet…
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White screen of silence
Proclaim says it supports half a dozen different video formats - MOV, MP4, WMV, AVI to name a few - yet every one we try results in a white screen. We've tried running them from the local computer, and uploading them to the server without success. Are there extra codecs that should be installed? What is the most reliable…
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PowerPoint to Proclaim
I've created slideshows in PowerPoint that have different animations in them (words flying in, things moving around, etc). I've imported the slides into Proclaim, trying both options - converting to images (which I didn't think would work) and giving control to PowerPoint (or whatever that wording is). None of the…
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Congregational Video
Greetings! I was wondering if anyone had an introductory video that they have used to show the congregation how to utilize the proclaim software (signals, what not)? Does Logos have such a video? Thanks!
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Slides not appearing in remote android app
From time to time, some slides don't appear in my android remote app. I don't understand why. As you can see from the screenshot below it isn't just a slide in isolation, but occasionally a slide in a series. Any help you can give, I'd appreciate. this really limits my ability to use the remote app while preaching. Peace &…
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Controlling volume from remote
I have been using the remote control from my Andriod tablet while I preach, and have found it would be handy to control the volume of the videos from it, but there is no option. Is this something that the programmers could add to a future update?
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Proclaim presentation viewer on documents.logos.com
Ever wish you could view your presentations outside of Proclaim? How about printing your presentations? Well now you can! We just recently shipped a beta of the Proclaim presentation viewer on documents.logos.com. Simply navigate to your presentation group's document list, click on your presentation, and you'll see it in…
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How do I: undo, copy slides between presentations, default style for "add item"
OK, a few quesitions... 1. I can't for the life of me find an "undo" button - is there a capability to undo changes? I see one if I right click a slide, but that doesn't really work like I'd expect. 2. Is there a way to copy a slide set from one presentation to another? I have some neatly formatted slides that I'd like to…
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Bug - Crashing with motion backgrounds
Hello, Here is the error log file from when Proclaim crashes on me. It is when we put a motion background into Proclaim that it crashes. It also (to our best observation) seems to be when we upload it to the cloud and it finishes 'syncing' As soon as the file finished uploading is when it crashed and we cannot open it…
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Is this problem because of my older iPad?
Sometimes my ipad (First Gen) does not load the slides. It is connected and may have the first verse and not the last two. I use it to lead the service, not control..... Is this because my ipad is older with limited ram or some other thing????
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Bug - Clicker problems
With the most recent versions of Proclaim (last week and this week) I have had a problem using my PowerPoint style clicker. We use two different Windows computers-- one runs XP, the other Win7; the problem occurs on both. After going live with a presentation, if the keyboard or mouse is used to change slides, the…
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Graceway Media 3-month trial - not a full trial?
Our friendly Proclaim sales rep set us up with a 3-month trial to Graceway Media. When I do searches in Proclaim for content I do find quite a bit from Graceway - however, it is often easier to do searches from Graceway Media's website. It's simply faster for me. While I was doing that, I found a neat motion graphic that I…
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Save As - Presentation
"How do I Save a copy of the presentation with another name for further editing & customizing for another event? We don't want to have to 'start over' every time.
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bug = remote lockout
How do I lock out remote control during service? Someone took over control during service this morning and turned pages and stopped a video.
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No iPad or iPhone control this morning.
I had control of my presentation for about 5 minutes today. That would have been from @10:30-10:35 am Eastern time. After that, no got booted out and was prompted to sign in (Logos), but was never able to even do that. that's about all I can report at this point. Will be checking to be sure that the Mac we were using had…
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iPad control not working
I been having trouble using the iPad control feature for the last two Sundays. The only error message I get is "Request Failed" I do have internet connection on both computers. I signed in and out of the app and re-installed the app. Thanks for your help
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Bug: Editing Credits
1. Select or add a song. 2. Put a line break in the credits (e.g., after the attribution) so that it splits attribution and copyright onto two lines and it is possible to read them. 3. Select customize. 4. Click done. The Attribution and Copyright are now combined in the Attribution text box with the addition of the CCLI…
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Software Install Freezes at 54%
This morning when I started the Proclaim software it informed me that I needed to download a required update. When I attempted it failed to install at 54%. I tried several more times and the same thing happened. I uninstalled the software thinking that it may be a problem with the updater. The same thing happened when I…
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Multi-Window Mode for Note II
It'd be nice if Proclaim was updated to Multi-Window Mode for the Galaxy Note II similar to the Logos and FaithLife apps are. Thanks!
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Bugs in latest version!
Hi folks, this latest update has caused us all kinds of problems this morning: After editing and setting up our service (never shut down proclaim) when we went on-air, there were several slides _MISSING_ even though they were in the edit view. Specifically, we had several songs that were missing the chorus slides (the…
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Bug - Slides Missing
Hi, We have been having this problem for the last month. The words are disappearing on certain slides. I have attached the log file. We have the current updates. When Proclaim loads, we download the current update. Please respond as I have several bug reports and we are nervous every Sunday to run the program and need a…
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HD content and hardware requirements
What are your hardware requirements, and can you suggest HD graphics and capture cards that have been tested with your software? We are in the beginnings of upgrades to our projectors to HD, and already have HD camera equipment from which we would like to accept live feeds for presenting through our worship software. Thank…
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Random Scripture Reference Showing Up on Image Slideshow
We are the middle of VBS this week. Each night closes with some discussion questions that I have loaded in as .jpg slid Loading Proclaim this morning it made me download an update 1.10.0.1411 Upon loading my image slideshow for tonight it now shows "John 1:1-2 ESV" in the upper lefthand corner on each of these slides. I…
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Remote Control with Apps
Today (July 7, 2013) at service time (10:55 AM CST), we could not gain remote control of the Proclaim presentation. We tried it with a Kindle Fire and iPads with the same results. I tried restarting Proclaim on the Windows 7 computer we normally use and that still did not solve the problem. The slides could be changed…
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Video / Audio Quality Question
When uploading an audio or video file to be synced on another computer I understand that the file is converted to a particular format on your servers and is then downloaded on the other computers. However, I have noticed quite a bit of quality degradation. I am a bit of an audiophile when it comes to the videos I show at…
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Transitions become glitchy after making edits
I've had an ongoing issue with the transitions becoming glitchy between slides. They kind of "jump" or show a "flashback" and become distracting when I am On-Air. I've tried a variety of things in trying to figure this out, but in the end I just took all of the transitions off of my presentation(s). I do think I may have…
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Presentation rendering request failed
getting 'Presentation rendering request failed' on both my ipad, ipod, and Kindle Fire.
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Bug-Syncing
I have trouble syncing whenever adding material to Proclaim. Typically, this occurs using Powerpoint importing slides, png or jpg images created from slides or videos created in wmv using save as in powerpoint. I create the graphic in powerpoint. Then, import into Proclaim syncing to the group (as this computer is not used…
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Video
Every time I add a new video, whether I upload and sync or keep local, it rarely works. I try it six or seven times, then finally, for no apparent reason, it works. It's a bain to my sermon prep and gobbles up at least an hour and a half each time. Any ideas on why this might be happening?
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Proclaim Won't Open
We are using Proclaim on a iMac running OSX 10.6.8 with 2.93GHz intel Core i7 with 16gb of ram. Every time I try to open it it tries to log-in and crashed and never comes up. The crazy thing is that it will open up on a Macbook Pro. Thanks for the hope.
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Any plans for proclaim on Windows RT?
would love to be able to use the RT to run Proclaim for Sunday morning services. Any chance this will become available? Thanks, Andy
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Bug: Jumps back to first slide in song
When running the slides during our service this past Sunday, I had to jump back a few slides during a couple songs to stay in step with the worship leader. I realize there are a few ways to do this, and I usually have done so by clicking on the slide I want to go to with the cursor. However, this Sunday when I clicked on…
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Proclaim Version 1.9 Release Notes
Release 1.9.0.0651 (released 2/12/13) New Feature: Surveys * Add Surveys from the "Add Item" menu. * Users can follow the presentation using the Logos Bible or Faithlife app. When you display the Survey service item On Air, a signal will appear within the app. The user can respond to the survey by pressing a button. *…
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Bug
Hi Travis: I'm glad to her that you might of found the issue with the slide jumping back to the beginning so we will look for that update. Second: Here is the log file in Word from my MacBook from Home. I'm having issue with proclaim being VERY sluggish thru out the entire experience. I also have the same issue with the…
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"NEW" Version 1.09.763 updating from 1.09.0.0752
Hi All: Wednesday nite service was a disaster. When I open the iMac at church to begin service I was prompted to update so i did like I always do. After the update starting with the "Pre Service Loop all was OK!! Jump in to Service mode thats when it all went south...My first song is where I notice that when I started with…
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At my wit's end
Ok. I will start this by saying that I have been using Logos for 2 years now and LOVE the program. That's what brought me to try Proclaim when our church decided to look for a replacement option for our current (and somewhat unwieldy) method of presentation management. And when I first looked at the program it seemed like…
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video not formatting correctly for 16x9
We are using proclaim for mac in a widescreen format. The videos we have are formatted to fit 16x9 screen and work fine using quick time. Proclaim is currently set to 16x9 but the videos are squeezed to a 4x3 format when viewing. We have our background video loops formatted to 16x9 and have no problems with them. Any…
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Adding songs/images
I'm just in the "looking around" stage in Proclaim, and I don't see a song or image library. I wanted to add some songs and images to get used to what it would be like to use on a weekly basis, but to add something new the only option I see is a new presentation. Is there just a library I can start dumping our songs and…
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Audio Fading
Is it possible to have background audio fade before the first service slide loads? Currently, the music stops abruptly.
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Unexpected Error Uploading Powerpoint
Trying to upload a ppt file from a MAC running version 10.8.2, I receive an error message, "An unexpected error occurred while importing the specified Powerpoint document." This error message appears randomly as I try to upload files. I have yet to find the source of the problem. Proclaim seems random in its file uploading…
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Proclaim Lags Between Transitions AND What is the proper size for Images?
Ok so when I upload video, images whatever Proclaim has black edges that it adds to the top and bottom and it is almost like it is letterboxing the video or image. This is frustrating when video already has a letterbox. So what is the size that these things need to be or is this the punishment that comes with not…
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Pause Pre-Show Feature
Hi, Can there be a simple, small PAUSE button added to the menu bar or something so that we are able to PAUSE the pre-show. We run the pre-show and have each slide set for the time it runs like normal. Once the service starts, our Pastor likes to review some of the announcements on the pre-show, and we like to show that…
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weird behavior
I am on a Mac and twice today when i click on a service item using the order of service menu it presents the slide but then the whole left hand order of service bar starts to slowly expand as if i was dragging it to make it larger. When it stops i drag it back but I thought that was pretty strange. Luckily it doesnt crash…
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Proclaim Hot Keys
Is there a post for the Hot Keys to use in Proclaim? Specifically for adding a 'Blank' slide to the text box above the lyrics area which contains the labels for the parts of your song? I know that in the 'lyrics area' I can use a double dash to create a blank slide but I would prefer to use the text box above to speed the…
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Issue with Previewing a Video Slide while "On Air"
During VBS we noticed that when you slide the mouse over the upcoming video slide it will play the audio of that slide overtop the slide that is "On Air." We have the latest update of the MAC version of the Proclaim software.
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Videos
Is there a way to manually change the time of a video. For example if we have a 30 second video and we only want 10 sec to show, then advance how do we do that. We are using the trial version to test it out. Is this a feature that is available in the full version. Thanks
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Audio Files
Is there a way that you can delete the uploaded audio files in proclaim?
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Song Select Token Missing? Had to put it all in manually on Sunday...
I read a few older forum posts on this, but we just updated computers and now we can't get song select to connect. Its the old failure to recieve song select token request. We're now on Windows 8, and that might have something to do with it, but I tried on other machines and no issues. Any Help?
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Bug
Hi, this has happened several times, however, we thought it was fixed with the latest update. On Sunday we were going through the worship service and were on one song. When we advanced to the next slide in the song, the words disappeared. To resolve this, we had to shut down Proclaim during the service and restart it. It…
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Countdown clock for the speaker
Is there a way that I can set up a clock to countdown the entire service (or each segment of the service) so that the folks on stage can easily see how much time is left for their segment or the service?