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Setup was unable to download a required file
My Proclaim installation started displaying this message when it was trying to do the automatic update when starting Proclaim. I have tried uninstalling Proclaim and deleting the appdata/local/proclaim directory, but when try running the proclaim setup program I get the same error. I also disabled my virus checker in case…
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Updates
Why on earth is the proclaim update file over 140Mb every time an update is released?!
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Location of downloaded media, temp files, etc
I understand the reason for installing the Users folder but I wonder if it's possible to point the 'data' files to another drive? I just got a new laptop that has a huge second hard drive that I'd like to use for data and keep my C: drive 'uncluttered'. Is there a way to point the application to look and download elsewhere?
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Lost ability to upload audio files
I seem to have lost the ability to upload audio files to my presentation. Songs that I have added before are not able to be added now. Help!! I've tried two formats .mp3 and m4a
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Problem Loading Hymns for presentation in Proclaim 1.32
Observed problem in loading hymns in Proclaim 1.32 (1.32.0.1097). Presentations are built on different PC that is used in sanctuary for our service presentation. When I built the First Service presentation for last Sunday, I received a notice and downloaded and installed Proclaim 1.32 on my PC. When I opened Proclaim on…
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Group Upload Folder & Tags
it would be nice if we were able to create different Group Upload folders for uploads (Rather than one catch all folder) ...such as "Worship Group Uploads", "Youth Group Upload", and "Kids Group Upload". For years I've managed the images uploaded for our worship services but as I train more users, I'm not looking forward…
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Change Slide Formatting Permanently
Our screen hangs low so the current template for slides is too low. We want to lift the words to the top of the page. There is a facility for that, however we cannot see how to do it permanently. We have no desire to change every slide for every service. Help?
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Error Computer's not connecting to CCLI
Only the main computer has access to CCLI no other computer has access even though we are all linked to the same account. We have tried removing our login from the group and then re-linking but this did not work 8623.Proclaim Logs.zip
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Operational Tip – Using Proclaim with iTunes
Having gone through the process this morning I though I might share a solution to attaching music files to hymns using iTunes. 1. If you are an Apple Music Subscriber you cannot use the files that you down load through this facility you must purchase the track. 2. If you have downloaded a track and added it to your library…
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How to get rid of checkerboard background on videos
I am wanting to play some videos and there is a checkerboard background that I want to get rid of. How do I fix the background to be black or some other color like I am able to do with pictures? Thanks
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Video Recording Request for Future Release
I was hoping in the near future with one of the Proclaim updates if you can add a video recording feature where its possible to add slides to the recording like the audio recording feature that Proclaim software currently provides? However I would like the option to store that recorded video footage locally (i.e. my…
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Bug: SongSelect breaks when you use an exclamation mark
It's not a big deal, but SongSelect returns an error if you use an exclamation mark in the song title:
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Video audio doesn't come through when loaded into program after going on air
I'm having an issue with the audio working on videos that were uploaded from a second machine while the production machine is in "on air" mode. Here's the scenario. 1. On computer 1 with the program, go "on air" 2. On computer 2, upload a video file, wait for it to upload, play it on computer 2. Audio works in local…
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Font Information for Content Slides (to create in Spanish)
Okay, I have currently accepted the fact that there are not going to be any Spanish slides for content available for the time being. hopefully that will change in the future. For now, is there any way to re create the title content slides (welcome, mothers day, etc) by giving us clues into the fonts, effects (drop shadow,…
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after update, Chinese characters cannot be displayed on slides
I have just updated to the latest version. All of the slides are having problem displaying Chinese characters. I also try creating new slides as well, same problem. Does the new Proclaim only support English? Is there anyway to not get the latest build and revert to the old version?
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Slides Black on Soundfaith.com
Hey, on May 1st the majority of the slides on my presentation were left black on the copy that got uploaded to soundfaith. As I type this, I can imagine that the problem is that those contents were not synced and for that reason soundfaith couldn't pull them. Is that the issue? Wish I had known that before I did a sermon…
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Proclaim regularly crashing
5706.ProclaimError.log5102.ProclaimCrash.txt47706.Proclaim.log0486.cef.log5518.635986573486239679_Proclaim.log Hi guys, Proclaim has been regularly crashing at our church for quite a while now. When I check the logs, the error is always the same. Error 8516 However I can't find anything about this error in the forums, so…
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Editing recordings
Is there a way to make accessing the front blue bar in the recording window easier to access? Does one always need to move the orange bars out of the way first to access the front blue bar? I ask because it seems to have become more difficult to set the beginning and ending of the recording one wants to post. As one moves…
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Windows 10 and powerpoint
Since upgrading to windows 10 a few weeks back i'm having a problem with transferring control to powerpoint. It won't flow naturally but is requiring me to click the powerpoint tab that appears at the bottom of the screen. Also - just bought a new laptop for church to project from but don't want to pay for office. Proclaim…
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Confidence Monitor remote display?
Can someone please walk me through the process of setting up a confidence monitor to display on an ipad? I was sent the proclaim remote beta code and am running the remote app through TestFlight on the ipad. When i go to my macbook and try to select the ipad as the monitor display through my Proclaim settings, I'm unable…
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Proclaim starts freezing after being open for a few minutes
we are currently having issues with proclaim where it keeps freezing and wont allow us to change slides which in the middle of a service can be very frustrating. as well as or videos stop working. the videos will work when you first launch proclaim and then will just show a black screen. this can only be fixed by restarted…
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Different Content - Slides and Confidence Monitor
Is there any way to have the confidence projector (screen) to show different text than the slide projector (screen) in Proclaim? We would like to add chords to the lyrics for the music team, but we don't want the entire congregation to see that. So, the congregation would see: In Christ Alone... The music team would see:…
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pasting song lyrics on a youtube video?
How can I do this in proclaim? Say I download a video from Youtube to my hard drive. Can I use that as a background video on which to paste song lyrics?
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Slight addition to a Bible Item
Would it be possible to add a field in the lower right corner of each slide that contained the current slide of how many slides like 1/5, 2/5,...5/5?. Sometimes the person who is leading the scripture reading forgets or doesn't know how many slides are to be read. I tried adding a custom text box, but I couldn't get it to…
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Fade Audio instead of or in addition to Stop Background Audio
Is there anyway a "Fade-Out Background Audio" can be included along with or instead of the "Stop Background Audio"? I would always prefer a fade-out to an abrupt stop. This is the only feature missing that would make our screen presentations seamless. Thanks for the consideration. Dave Hill
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Sermon audio recording cuts out after 5-6 minutes
The last two weeks our sermon recordings have been cut off after 5-6 minutes. The audio file itself is cut off, it's not just muted audio. This was using the previous version before I updated today. We'll see how today's service goes. Logs attached.3264.Proclaim Logs.zip
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Unicode Fonts
Is there an ETA on some unicode fonts that will work with other languages? I'd like to use Proclaim, and I am sure lots of other people would across the world, but it is completely useless when all the text shows up as blocks. I'm going for something that works for Thai. Thanks
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SongSelect "An error occurred getting results"
This morning around 10:00 AM we discovered that our web requests to the SongSelect API are hanging. We've submitted a ticket with the folks at SongSelect and are waiting to hear back from them. If you have linked your SongSelect account to your Proclaim account and you're attempting to retrieve song lyrics, you will see…
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Pre-service slides duplicated after update this morning
Many of our pre-service slides (and one service slide) are duplicated within the main slide. These are Content slides. On the left hand side there is only one of each slide, but if you click on that slide, down on the bottom and on the right hand side there are about 30 or so of the same slide within that one. If we delete…
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Multiple displays not working
We have 4 outputs going to a monitor, video switcher, and projectors. After I updated the software wants to display slides on my primary computer screen. I have it set to no application, but can't seem to get it to work.
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Bible versions for other users
I'd understood that if one person owns a Bible in a presentation group then that Bible will be available to others in the group. That's not happening for us. Other users are only seeing the 'free' 30 or so Bibles, not the ones that I own. I can see them all. Does that mean I've misunderstood how the licencing work - that…
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Live Recording Feed
I would like to know how I can connect my ATEM Production Switcher 4K to Proclaim where I can begin to use lower thirds and song lyrics as an overlay to the live recording feed.
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Can No Longer Open Proclaim after Update
Hello, I updated Proclaim today and when I tried to open I received "You can’t open the application “Proclaim” because PowerPC applications are no longer supported." I deleted the application and did a clean install with the download from the website and I am still receiving the same message. I am running OS X El Capitan…
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Synchronisation Issue
I have just rebuilt my computer and upgraded from Windows 7 to Windows 10 as part of that process. I installed Proclaim in Windows 10 and it connects to my church group ok as I can see all the members. However there is a red triangle with a white exclamation mark in the middle over the synchronization button. When I hover…
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Feature Request - More Service Element Slides
For those of us utilizing Proclaim within the context of more liturgical/traditional service I would like to request that more backgrounds be designed for service elements such as "Passing of the Peace" or "Meet and Greet", for Benedictions, and Kid's Time/Children's Messages. Even more slides for communion would be…
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Looking for Atlanta Church using Proclaim
Hello All Does anyone know of an Atlanta church using Proclaim? My church, Providence Missionary Baptist Church, in southwest Atlanta will be installing video boards in our sanctuary this Summer. We presently have a team researching several companies and their worship service presentation software. Proclaim is one of the…
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Support email address and support question
So I set up Proclaim as a free trial, and then invited our tech guys to join us so they could play around with it. But I made the mistake of uploading my contacts, thinking that I was doing so in order to SELECT THE ADDRESSES I NEEDED TO SEND INVITES TO; However, it seems as though I inadvertently sent out invites to ALL…
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Certain transitions disabled on 10.11 (El Capitan)
Certain transitions are crashing on Apple's newest operating system, OS X 10.11 (El Capitan). Currently, the bug looks to be deep in Apple's code and we have not found a work around yet. This has led us to disable the transitions that don't work. This means that if you choose a broken transition and try to run it on 10.11,…
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Merge recording parts of a Sermon
During the sermon I accidentaly Stopped (went off air), and the went back on air. This caused that I ended up with 3 different "recordings" that need to get pasted together and edited before I upload them to Soundfaith. Is there a way I can paste together and then edit the 3 recording created? Thanks in advance Daniel from…
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Audio Issues - Recording works for other apps but not Proclaim
We recently purchased Proclaim and are enjoying the experience. We have run into a snag though with audio. Currently, we have 2 computers: 1) Computer A - presents content to our congregation (Proclaim and Audacity are installed here) 2) Computer B - performs Audio recording of service (using Omega Lexicon sound equipment…
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Vertical pictures imported horizontal
During the announcements somebody wants me to show pictures of a youth event. A few pictures are vertical, but all imported horizontal (meaning that the people in the pictures are all lying down). Is there any way to fix this? I can't find a way to turn the pictures in Proclaim (and yes, they WERE turned originally).
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Audio Problems
We output Proclaim to an Apple TV unit connected to the projector and the sound system. This has worked OK for several months. Last Sunday, we tried to play a video inserted into Proclaim. It was epic except it had no sound. Play the same clip using the Quicktime player in the same configuration and its great....and has…
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Slow starting - does the number of old presentations cause it?
Proclaim is quite slow to start up. I was wondering if a long list of former presentation is a contributor to the issue? Is there a way to "archive" older presentations? And is there a way to select more than one to delete, etc.? Thanks.
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Feature Request - Build & Save Service Templates
I'd like to request that Proclaim add the ability to create and save custom templates for a service. For the most part, we use the same order of service almost every Sunday - and there are certain slides for different service elements (i.e. meet and greet, pre-roll announcement slides) that almost never change. Every time…
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Slide image
How do I delete a slide from a presentation?
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Titles in Proclaim
Hi, Is there a way to split the Title of a song or slide onto two lines? We tend to sing some older hymns here that have really long titles. Just was wondering. Thanks. Janice
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Proclaim presentations not updating on macbook pro OS 10.10.5
I've had Proclaim for a couple of months and was able to share presentations with my team. However, last week it stopped working for me. I installed the update, shutdown the computer and restarted but it is still not working. Another person on our team is having similar problems with his mac but can use it on his pc.…
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Warm-up portion won't transition to the Service Portion
For the past three Sundays the Pre-service portion worked perfectly, but the Warm-up portion won't transition to the Service portion. So, our services have started late. I've had to go off air, find the correct slide, press shift - F5, go back on air, then restart the controlling and monitoring devices. Thanks for working…
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Playing Large Video
I want to use a MP4 video that is 503 mb, It is too large to upload how can I play it in Proclaim Jim
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Found a bug
I added a background image on a Content item. I checked the Image Blur option. The background image was duplicated. The original image wasn't changed at all. the duplicate was layered on top and was blurred out. It was also much bigger in scale. I'm using the latest version of Proclaim on the latest OSX. 7762.BlurError.tiff