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Latest version 1.9 won't insert a video
Windows 7 PC - just upgraded to 1.9 (0716) today (4/20/13). No trouble inserting MP4 videos in the past (local only), now, after the video selection is made and I tell it to insert local, the insert spinner, just continues to spin and never completes. HELP
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disappearing tags
I have tried 6 times to upload files to proclaim and each time I have assigned them multiple tags to make using them easier. These files have all ended up without their assigned tags and grouped at the bottom of the general grouping of all content. These files are only simple jpegs that I want to use as background images.…
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Presentation Group and Subscription + Data (Media & Lyrics) Relationship
We started using Proclaim last week. We love it. So I paid for the first month's subscription, imported lyrics from our MediaShout database, and uploaded some of the media we have. The Sunday service went great. Now with more time (rushed last week to pull everything together), I wanted to understand the groups, multiple…
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Unexpected Server Error Encountered, Please Try Again Later
We are trying to log into Proclaim, but keep getting this error. We can log into Logos.com.... Please help! We need to run this tomorrow at our Sunday service....
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Video Not Loading
I opened Proclaim today, after the update, and a video will not load. I'm accessing it from the local computer (I did not upload it to my group). All I get is the white timeout circle going around and around. It worked fine on Thursday - I hooked it up to the church projector and sound system and worked perfectly. It will…
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Bug "Video Won't Load"
I inserted a video on thursday. The video played fine. When I opened Proclaim today the video won't load. I get the white circle "timeout" but no video. This happened on 2 different computers. The video is .wmv format and played fine the other day. 5287.Proclaim.log 2625.ProclaimError.log
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Prezi
Any chance of allowing Proclaim to import/control a prezi such as is done with Powerpoint. I know the question has been asked as to how http://community.logos.com/forums/thread/397051.aspx But I would love to know if this is a possible feature in the future.
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Adding tags to files
Is there a way to add tags to files that have been uploaded? I tried to add several graphics with tags but when they finally uploaded (VERY SLOW!!) all the tags were gone and they are all in general content. This is quite frustrating.
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Can I import a song from itunes without having to drag it out of itunes onto the desktop first?
Can I import a song from itunes without having to drag it out of itunes onto the desktop first?
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Can't open proclaim on 2 different computers (one PC, one MAC)
This morning at church we had what I'm hoping is some sort of freak proclaim accident. We been having an issue with the cable that runs from our computer to our projector, so we ended up using two computers - one close to the projector for the slides and one close to the sound board to play embedded music. We did this last…
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Paid for on-air license, but it does not show up on my account.
Hi, I joined a group for our church, signed up for an on-air license, paid for it - but my account details are not updated with the new license expiry date. Is there any way to fix this? I've tried to sync my account again, tried a different laptop, waited 24 hours, etc... Thanks!
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download video help
I just saw a presentation by a neighbor pastor. Love your program. I downloaded a copy to test until I get approval for purchase. But I would like to use the "What is Easter" video already this weekend. I suspect it comes from a third party, yet I can't find it online other than downloading it through Proclaim. I have…
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Saving Fonts and Text Decoration
I really like your app, and will like it more as it matures I am sure. But there are two things that are MAJOR problems for us. 1) When you change the background of a slide, particularly a song slide, the font defaults back to plain black. We use the same fonts, and color on EVERY background and it would be nice if it…
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Bug
Tonight we had a repeat of what happened last Sunday night. In the middle of the presentation we "lost connection to the server". The sync button displayed a yellow caution triangle with the message "unable to sync" and a red box appeared at the bottom of the screen "cannot connect to the server". We were still able to…
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Using LAN address in Proclaim
Hey, Just wondering if there was a way or something being developed to use a Local Area Network ip address as a webpage for broadcast. We use an app called Airsketch that uses a local ip to broadcast to our projection computer so our senior pastor can draw and use illustrations. Could someone let me know if this is a…
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Lyrics from Planning Center
Is there a way when you import your plan from Planning Center into Proclaim to also import the edited lyrics from Planning Center attached to each song rather than pulling from CCLI. I edit it my lyrics exactly how we are doing them in Planning Center, and I am hoping these will transfer. A related question: I imported a…
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Application Validation did not succeed
I'm trying to download the proclaim software so that I can evaluate the program. When I download it and try to install it, I get the error message "Application Validation did not succeed. Unable to continue." I'm running Windows 8 on a 3 month old computer, so it can't be the issue. What do I need to do to make this work?
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Questions about how to fit a song in the song bar and keep our TITLE PAGE, spell check
I am with Triangle Baptist Church group and I am trying to figure out how to put a song in the song bar where you can type V1, V2, C,C, etc...we have been putting it all in the box below and just deleting the ones we don't need but if our song director on Sunday mornings changes anything during the service we have to go…
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Preservice loop time
Is there a way to set the timing for the slides without it being fixed based on word count?
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Change Font colors and Customize feature on scripture slides
I was trying to change the font color for scripture slides in EDIT mode but could not. Also the "Customize" option will not highlight to use it and I assume the change color options would be located there. Are we restricted to just being stuck with fonts that blend into your backgrounds and can't be seen clearly by…
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Graceway Media
I purchased a subscription to Graceway. I activated it as a third party account by entering my username and password. Now I have "no content" displayed in my "store" area and it is still asking me to pay $20 for videos. How do I correct this?
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Need Help - Video Download & Sync issues
We use quite a bit of multi-media in the collaborative process & from past mistakes "we" (pastor, worship leader & tech dir[me]) have a rigid pattern of who does what/when. Prevents duping errors, overlap etc... We are still having serious issues with download & sync speeds. Start of our process begins Monday(ish) with…
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BUG: Crashing at startup.
I've been meaning to file this....Proclaim works on my laptop just fine but will not run on my main rig at home. This has been going on for a few months. I've tried the deleting folder trick, re installing proclaim and it still wont get past verifying requirements without popping up with a "proclaim has stopped working"…
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Cloud Total Storage Limit?
To start, I did find the individual file size limit of 200MB. Which seems plenty for a file. However, for the proclaimonline service, is there a limit to the total amount of data that we can store and sync to the cloud? Such as 5GB and/or total number of pictures and videos?
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No control page while ON AIR
When I try to go ON AIR I get the full screen slides on both my computer screen and the projection screen. I expected to see the control screen on my computer. Is there a setting on my computer that I need to change in order to see the control screen on my computer?
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songs, editing yours and saving
The answer is probably in the forum somewhere, but, this may be faster. how do I edit the songs in Proclaims data and then save them as edited??
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Mac & PC
I have questions before purchasing this. At the church we have a Mac. At home it's a PC. Will I be able to do things from home and they work when I get to church?
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tagged content does not show up in My Content
I have uploaded a lot of content but it does not show up in "My Content" unless I filter on the tag I used. Is this normal? It seems that "My Content" should show ALL the content and filters only show the filtered content.
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Idea for Proclaim..
Along with the Remote App, is there a way that people could send messages to the Remote App that only pop upon the one(s) controlling the presentation? Nice way to ask questions, or if there's something the person forgot to mention, etc.
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Deleting Old Content Uploaded to Library
Hi, Does anyone know how to delete (or at least organise and file) old content/images/videos that have been uploaded to our proclaim library. Thanks, Mike Smith
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VIdeo Issues
I am having an issue in hearing the audio from any video I load into proclaim. I tried the local as well as the upload and sync option and the video works great, but the only audio is static. Yet when I play the video in another program the audio works great. I have the latest update of proclaim and am running Win 7 64bit.…
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Bug = unable to load songs
I have been unable to load songs from the sanctuary. We can see other presentations created by other offices, but we need to load and edit songs from the sanctuary on Sunday mornings. There was also what seem to be a sync error? Not sure what that was? Jerry
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Graceway vs Proclaim Store
I am looking to get a media subscription but I am confused. Is the in app proclaim store the same as Graceway media? I know that with Graceway you get image files and Photoshop files and videos, etc. Please let me know.. Nathan
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New Media Computer
Hi, We are wanting to update our computer media system. Currently we are running an older Dell system (about 7 years old) and are using SundayPlus. We are wanting to upgrade to different presentation software. Right now the computer is not connected to the internet, however, we have WiFi in the sanctuary. We were debating…
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speed on Android
i use aSamsung galaxy 2 and i find that the display is very slow to respond.I want it to scroll at the speed of my finger but sometimes i have to wait a long time for it to move. I have checked to ensure that i am not running anything else at the tine Any suggestions? KEN GAGLARDI
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Display Problems when switching between Computer and Video functions on a Projector
Hi, Another issue we have had with proclaim recently (when on air) is that occasionally we have to play a DVD in the service (e.g. missionary visit) and have to switch our data projector over from computer to video mode (playing through a DVD player). When the DVD is finished and switch the projector back to computer mode…
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Video: Video/Audio Delay in Presentation
Hi, Can you please help us, we are noticing more and more, that larger video files are not playing properly when proclaim is on air. Particularly there is a delay/mismatch between the audio and video (which is particularly embarrassing when it is a person speaking etc.) This happens when we upload video to cloud/group or…
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White background
Why am I keep getting white background? I upload my own moving/video backgrounds. Some are okay but some just showing white. It's white on the two laptops we use and on the iPad version too. We paid three months of this already and have not been able to use it because of this issue
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Bug
Last night, 04/17, from 6-7:00 p.m. the remote app quit working, so our guy at the board with the laptop advanced the slides for the service. The message on my tablet was "can't open slide". After the service I went to the back and talked to the guy at the laptop and the yellow triangle was in the sync spot with the…
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How do you use remote app?
I open remote app on iPad, open presentation so it's all loaded on my iPad. I Open Proclaim, put Proclaim "On Air" and nothing I do on the iPad app (advancing slides) advances the slides that are on the PC. Is there a button I push to "take control" of the presentation? I just wish there was any sort of documentation other…
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Non-profit billing
How can I establish my non-profit status with you so that sales tax is removed from my bill?
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Where is the non-Remote app for iPad?
We have older people with iPads that want to follow along with their iPad/iPhone so they can see the slides, but the only app that is available in the Apple App store is the Remote App, which requires a log-in. There was an app which allowed the person to find the On Air presentation and follow along on their phones, but I…
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ESV in Logos and Proclaim are not the same
It appears that Logos is using the 2011 text edition and Proclaim is using the 2007. Can we either get both texts as an option in Proclaim or upgrade Proclaim to the 2011 text version?
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Moving Backgrounds
I can't find my moving backgrounds. I use to be able to type in worship in the search box to find moving backgrounds, but now it's not there. The only moving backgrounds I can get is when I type a color in the search box and that's not much, so where are all my moving backgrounds?
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proclaim or propresenter 4/5??
Hi, I'm just trying to figure out what the benefit of using Proclaim over ProPresenter 4/5 is? I understand people within a group can edit a Proclaim presentation from anywhere but I don't like the fact you can't save presentations or create backups/templates so I don't think that's necessarily a good thing. It only takes…
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Uploading and Sync Issues
Hey, So I am having some serious issues trying to upload worship motions that I have already purchased from my computer to proclaim cloud so that I can use it on multiple computers within the group. Is there a known issue with this? File size limit? I have tried single files, multiple files and nothing seems to be working.…
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Song Slide Editing
Hey, I am just wondering if there is a way to have a pre-set font style when importing songs from CCLI or creating new ones. On our projection system, white font with a border shows up the best, but from what I can see the default is to use plain black font styles. This would be very helpful as we are just switching into…
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Video Backgrounds Will Not Sync to Cloud
I created the presentation from home and when I opened Proclaim on the church computer, the video backgrounds showed up as stills. Any ideas on how to fix this? Thank You
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Proclaim Download Manager Fails
Every time Proclaim releases an update (weekly it seems), Logos requires me to install using their download manager. Even visiting the Proclaim site just downloads the manager, which then tries to download the 70+MB update. The problem is that the download manager continues to stop somewhere in the process of downloading…
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Bug: Missing NIV version
We've been using the NIV for all our verse slides for months. Now it's no longer available for creating new verse slides. What makes this strange is that if I open an older presentation it still works. If I copy that verse slide and insert another reference it works. If I change the bible version - and then try to go back…